숙박 시설 정면
예약 가능 여부 확인

타운하우스 호텔 맨체스터 여행 후기

4 out of 5
타운하우스 호텔 맨체스터
101 Portland Street, Manchester, England

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1009개 이용 후기 중 488개" "
평점 8 - 좋아요. 1009개 이용 후기 중 329개" "
평점 6 - 괜찮아요. 1009개 이용 후기 중 117개" "
평점 4 - 별로예요. 1009개 이용 후기 중 49개" "
평점 2 - 너무 별로예요. 1009개 이용 후기 중 26개" "

8.8/10

청결 상태

8.8/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Yooyeun

2021년 12월에 5박 숙박함
답변 제공: Reception 님, 2021년 12월 30일
Thank you for your review. We hope to see you again.

8/10 - 좋아요

sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Spent one night here, good location and reasonably priced
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Peter

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great to be back at this excellent value hotel. The room was very spacious with very good air-conditioning and a lovely bath with shower. Excellent housekeeping service. Best to book breakfast the day before (or on arrival) as it is then only £12 for a superb buffet. Waitresses Luiza and Flor were very helpful and assiduous as were the excellent reception staff.
2024년 5월에 5박 숙박함
답변 제공: Chris 님, 2024년 5월 20일
Dear Peter,Thank you for taking the time to submit such a positive response after your recent stay with us. We sincerely appreciate your superb feedback, particularly about the breakfast team. We are delighted that you enjoyed your stay with us and hope that you will stay with us again on your next visit to Manchester. Kind Regards, Chris Thomson General Manager

8/10 - 좋아요

AIDAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Big shout out to Glynn on Reception for all his help with any queries. Enjoyed our stay, although the Shower was very temperamental!
2024년 5월에 2박 숙박함
답변 제공: Natasha 님, 2024년 5월 14일
Hi Aidan, Thank you so much for your review and for your feedback. I am sure that Glynn will be thrilled to see his name be mentioned. Thank you for the feedback, we will be mentioning this to the correct department so we can improve our service. Natasha - Operations Manager

10/10 - 훌륭해요

morris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a very pleasant surprise for me. If I go to Manchester I would stay again.
2024년 4월에 5박 숙박함
답변 제공: Natasha 님, 2024년 5월 7일
Hi Morris, Thank you for your review and for your feedback. We are glad you enjoyed your stay with us and we look forward to welcoming you back soon.Thanks Natasha - Operations Manager

10/10 - 훌륭해요

Ryan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awesome hotel and great staff
2024년 5월에 2박 숙박함
답변 제공: Natasha 님, 2024년 5월 7일
Hi Ryan, Thank you for your review and feedback. We are glad you enjoyed your stay with us and we look forward to welcoming you back soon.Thanks Natasha - Operations Manager

8/10 - 좋아요

Nemat 님, Staines-Upon-Thames

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was amazing, except that my room was so so cold and when I asked them to check it they said everything is working it's just that it's a big room and it's at the corner. But after I left the heating on for several hours it became warm again. But the service is great and the rooms are so clean and new.
2024년 4월에 1박 숙박함
답변 제공: Natasha 님, 2024년 5월 7일
Hi Nemat, Thank you for your review and for your feedback. We are glad your issue got sorted straight away. We look forward to welcoming you back soon! Natasha - Operations Manager

10/10 - 훌륭해요

Mathias

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Natasha 님, 2024년 5월 7일
Hi Mathias, Thank you so much for your review! We are glad you enjoyed your stay with us and look forward to welcoming you back soon! Natasha - Operations Manager

10/10 - 훌륭해요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always choose this hotel for its friendly staff, location and comfort!
2024년 4월에 1박 숙박함
답변 제공: Kate - FO Manager 님, 2024년 4월 17일
Hello Julie, Thank you very much for your review, we appreciate your feedback. I will make sure to let the team know. We would love to welcome you back any time. Kind regards,

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great room, incredible location, highly recommended.
2024년 4월에 1박 숙박함
답변 제공: Natasha 님, 2024년 4월 6일
Hi Timothy, Thank you so much for your 5 star review! We appreciate you feedback and we hope for you to stay again soon. Natasha - Operations Manager

10/10 - 훌륭해요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The architectural aspects of the hotel is grand! Something to admire. The staff, everyone was soooo lovely, welcoming, pleasant and kind. Chris was made to be in the position of his role, he is just such a lovely, lovely receptionist and helpful (we could do with him working in the NHS). The bedroom was really a home from home, it was soooo lovely, clean, pleasant and tidy. The breakfast; OMG, there was a wide selection of continental and traditional British cooked breakfast…delicious! We spent 2 nights one break with my parents for my mum’s birthday and this enhanced and exceeded our expectations. All your local amenities and bus routes are in very close proximity to the hotel. Big thank you all 😊
2024년 3월에 2박 숙박함
답변 제공: Natasha 님, 2024년 4월 2일
Hi Ruth, Thank you so much for your review and for your feedback. We appreciate it. We will be sure to let Chris know about his name mention. He is however our General Manager, but glad he is leading by example. We are glad you enjoyed your stay and we hope to welcome you back soon. Natasha - Operations Manager

10/10 - 훌륭해요

Jayne 님, COVENTRY

2024년 3월에 1박 숙박함
답변 제공: Natasha 님, 2024년 4월 14일
Hi Jayne, Thank you for your review! We are glad you enjoyed your stay with us! Natasha - Operations Manager

10/10 - 훌륭해요

Stephanie

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Great customer service and within in walking distance of many businesses.
2024년 3월에 2박 숙박함
답변 제공: Natasha 님, 2024년 3월 23일
Hi Stephanie, Thank you so much for your review! We are glad you enjoyed your stay and happy the staff met excellent customer service. We look forward to welcoming you back soon. Natasha - Operations Manager

4/10 - 별로예요

stuart

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
My advice is to shop around for a better hotel. As soon as I arrived, instead of a warm welcome I asked to pay a tourist tax. A tax I’ve never had to pay before in a UK hotel before. Surely Expedia or the hotel should have made the guest aware before booking. This was not a big issue; not annoying nevertheless. The room itself was not great, there was no sunlight from the close proximity to the building opposite making the room very dark. The bathroom was ok, but the toilet was not functional. The TV remote needed new batteries so I was unable to watch TV in bed. Annoying issues so far. The biggest issues was the noise. I barely slept during my stay. Either from people in different rooms or from people outside, screaming and shouting, bins being emptied and of course car alarms going off. I’ve learned an available lesson; not to leave it last minute to book a hotel. When you do; the Townhouse hotel is the result.
2024년 3월에 2박 숙박함
답변 제공: Natasha 님, 2024년 3월 22일
Hi Stuart, Thanks for your review and for your feedback. We appreciate it. It makes us become a better business. The City tax is something that Manchester City Council bought in Last April (2023). Due to our city center location, you can unfortunately hear the noise of a busy city. We are working towards better sound proofing for this. Once again, we appreciate your feedback as we can look into these issues. ThanksNatasha - Operations Manager

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel with easy access to public transport
2024년 3월에 2박 숙박함
답변 제공: Lorna - Guest Service Manager 님, 2024년 3월 13일
Good morning David! Thank you so much for the amazing 5 star review! It was a pleasure having you here and we look forward to your return! Warmest Regards

8/10 - 좋아요

Heather

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
City centre location
Had a lovely stay. Good city centre location. Nice breakfast. Room a bit dark for getting ready and mirror small near plug socket to do your hair, but managed.
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 17일
Dear Heather,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. I am glad you took advantage of our hot breakfast breakfast and it was a great start to the day.We look forward to welcoming you back for any future visits to Manchester.Kind Regards, Chris Thomson General Manager

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 17일
Der Andrew,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 - 훌륭해요

Akseli

2024년 2월에 1박 숙박함
답변 제공: Natasha 님, 2024년 2월 16일
Hi Akseli, Thanks for your 10 out of 10 review! We appreciate your feedback and are glad you enjoyed your stay! We look forward to welcoming you back soon. Thanks Natasha - Operations ManagerEdit Remove

10/10 - 훌륭해요

Pascal

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tout était parfait. Personnel très accueillant et gentil, très bon hôtel très bien placé dans le centre de Manchester très bon rapport qualité-prix. Petit déjeuner parfait également et copieux merci beaucoup pour ce séjour 👍👍👍👌😉
2024년 2월에 2박 숙박함
답변 제공: Natasha 님, 2024년 2월 16일
Hi Pascal, Thanks for your 10 ut of 10 review! We appreciate your feedback and are glad you enjoyed your stay! We look forward to welcoming you back soon. Thanks Natasha - Operations Manager

10/10 - 훌륭해요

Karina

2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 12일
Dear Karina,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 - 훌륭해요

John

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Centralt, ok pris. Personalen ordnade tidigare frukost då det stod fel informationen hos hotels.
2024년 2월에 2박 숙박함
답변 제공: Chris 님, 2024년 2월 12일
Dear John, Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 - 훌륭해요

Pauline

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Warm welcome. Helpful staff especially as I have mobility issues.
2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 8일
Dear Pauline,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

6/10 - 괜찮아요

Beata

2024년 2월에 1박 숙박함
답변 제공: Chris 님, 2024년 2월 8일
Dear Beata,Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future. Kind Regards, Chris Thomson General Manager

6/10 - 괜찮아요

Mike

좋아요: 청결 상태
2024년 1월에 2박 숙박함
답변 제공: Chris 님, 2024년 2월 5일
Dear Thank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate you taking the time to rate your stay. We are sorry you were not able to give us more detailed feedback to help us improve our offer or services. We hope to welcome you back in the near future. Kind Regards, Chris Thomson General Manager

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were on the 5 th floor with a window we couldn’t open for some fresh air !!!! My partner has had heart failure so he needs fresh air to help him breathe esp at night !!!! Room wasn’t very clean either & we only had 1 toilet roll for the 2 nights we stayed !!!!
2024년 1월에 2박 숙박함
답변 제공: Chris 님, 2024년 1월 30일
Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are a grade 1 listed property and our bedroom windows don't open at the hotel for safety reasons.I will be sharing this feedback with the Housekeeping team to improve our cleanliness. Our reception team is 24hrs should you require additional items to make your stay comfortable.Thank you again for your feedback and I do hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 - 훌륭해요

Yvonne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great reception! staff friendly
2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 29일
Dear Yvonne,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 - 훌륭해요

Nicola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Hotel is lovely and was quiet during our 3 night stay, Sunday to Wednesday. Had a couple of small issues that were dealt with and we were offered a different suite. The staff were fantastic and are a credit to the hotel. Breakfast was lovely with a nice choice. We will definitely be returning.
2024년 1월에 3박 숙박함
답변 제공: Chris 님, 2024년 1월 29일
Dear Nicola,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 - 훌륭해요

Pedro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 4박 숙박함
답변 제공: Chris 님, 2024년 1월 29일
Dear PedroThank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 22일
Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated us highly. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 - 좋아요

RACHEL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2 night stay.
We have stayed before and were happy to return. My husband was disappointed it was no longer a menu for breakfast but a buffet. He said his was cold, I didnt have any issues. Our key cards kept de-activating so had several trips to reception to resolve this each time. We also had a plumbing issue in our bathroom just as we were going out on our second eve. This couldn't be resolved so we had to use the bathroom in the next room. Not ideal when you need the loo at 5am. No apology the next morning which was a little disappointing.
2024년 1월에 2박 숙박함
답변 제공: Phil (FOH Manager) 님, 2024년 1월 21일
Hi Rachel, I am really sorry about the bathroom issue. I did offer your husband a room move but he declined and said that using the room next door was fine. Thank you for your feedback regarding breakfast, I will pass these comments on to the head chef.

4/10 - 별로예요

Gareth

좋아요: 청결 상태
별로예요: 직원 및 서비스
Most modern hotels operate with keycards to get you inside after dark and the trust that you will use the facilities as any reasonable person might. But at Townhouse they like to question you about your guests, like you are a teenager, rather than say, in your 50s. And thus Townhouse staff decided it was ok to police my life - I can't agree with that. I cannot recommend this establishment.
2024년 1월에 1박 숙박함
답변 제공: Phil (FOH Manager) 님, 2024년 1월 19일
Hi Gareth, Thank you for your feedback. Due to the hotel policy we can not allow outside visitors to rooms after 11pm. This is to keep hotel guests safe and also to comply with fire safety regulations. We are sorry that we will not be seeing you again. Best Wishes

6/10 - 괜찮아요

Julia

Location to Palce theatre
2024년 1월에 1박 숙박함
답변 제공: Phil (FOH Manager) 님, 2024년 1월 19일
Thank you for your feedback.

8/10 - 좋아요

Debra

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great find in Manchester
Great find … well priced, good location, friendly and attentive staff and excellent breakfast. Nothing to fault would happily book again.
2024년 1월에 1박 숙박함
답변 제공: Phil (FOH Manager) 님, 2024년 1월 19일
Debra, Thank you for your valued feedback. We look forward to welcoming you back in the near future.

10/10 - 훌륭해요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is very good located at the heart of the city. Just 10 minute walk to Oxford-Road train station and 15 minute walk or less to Picadilly Station. There are lots of restaurants and take aways close to the place. City Center is just 5 to 10 minute walk. The hotel is pretty good and personnel very friendly and helpful. The room is spacious and clean. Breakfast is average, I think it should be imporved. Overall stay was grat ! Thanks !
2024년 1월에 2박 숙박함
답변 제공: Phil (FOH Manager) 님, 2024년 1월 19일
Luis, Thank you do much for your great review. Our breakfast offer is currently under review and changes will be made in the near future. We hope to see you again soon.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Radiator not working in my room, so bitterly cold.
2024년 1월에 3박 숙박함
답변 제공: Phil (FOH Manager) 님, 2024년 1월 19일
Thank you for your feedback.

8/10 - 좋아요

Tim

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Business trip
Convenient hotel in centre of the city. Breakfast not brilliant compared to other hotels in the city but staff pleasant and helpful
2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 15일
Dear Tim,Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 - 훌륭해요

Linda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Theatre trip with friends
Hotel in great location for theatre trip and easily walkable from Piccadilly train station. Checked in early and left our bags as rooms not ready but we didn’t expect them to be. Staff lovely and helpful throughout the stay. Rooms comfortable and clean although l little warm overnight (personally). Air con a little loud so wouldn’t have slept through. Breakfast was very pleasant and hot. Young lady in restaurant was friendly and very helpful. Only thumbs down in my opinion was the coffee ☕️. Could do with better coffee!! Checkout was as simple as check in and the team at the hotel were as pleasant as our stay.
2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 15일
Dear Linda,Thank you for your survey response received after your recent stay. We sincerely appreciate your scoring and comments and we are delighted that you enjoyed your stay with us.We look forward to welcoming you back for any future visits.Kind Regards,Chris Thomson General Manager

8/10 - 좋아요

charles

출장 여행
좋아요: 직원 및 서비스
Reasonably priced
Dated hotel room but overall hotel was reasonably priced
2024년 1월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 12일
Dear Charles,Thank you for your rating after your recent stay with us at The Townhouse Manchester. We sincerely appreciate your rating about your stay and we are delighted that you rated. We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

10/10 - 훌륭해요

Rob

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Natasha 님, 2024년 1월 10일
Hi Rob, Thank you so much for your 5 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 - 훌륭해요

Donald

2023년 12월에 1박 숙박함
답변 제공: Natasha 님, 2024년 1월 10일
Hi Donald, Thank you so much for your 10 star review! We appreciate it greatly. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 8일
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Good location and comfortable beds
Nice hotel, very central, so no parking available, so best to consider how much the cost will be if you have a car with you. Bedroom very comfortable, well insulated acoustics from street and neighbouring rooms. But hotel a few years old, so it's fraying around the edges ; shower thermostats not working very well, etc .. but overall a friendly and very well located hotel
2023년 12월에 1박 숙박함
답변 제공: Natasha 님, 2024년 1월 10일
Good Afternoon, Thank you so much for your review! We will be sure to take the feedback on board and look into this. We are glad you enjoyed your stay with us. Natasha - Operations Manager

10/10 - 훌륭해요

Raymond

2023년 12월에 3박 숙박함
답변 제공: Chris 님, 2024년 1월 8일
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 - 훌륭해요

Micheal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A great property. Very welcoming staff, less than 10 minutes from Piccadilly gardens for a nice meal or shopping. The rooms are spacious and comfy. The breakfast is delicious, buffet style with many options.
2023년 12월에 1박 숙박함
답변 제공: Chris 님, 2024년 1월 8일
Thank you for your feedback on your recent visit to The Town House Manchester Hotel. I will be sharing your feedback with the team as to improve our service and product.Thank you again for your feedback and hope to welcome you back soon. Kind regardsChris Thomson General Manager

10/10 - 훌륭해요

Lucy

연인과의 여행
Loved it
2023년 12월에 1박 숙박함
답변 제공: chris 님, 2024년 1월 1일
Dear Lucy,Thank you for the 5 out of 5 review for your recent stay.We look forward to welcome you back in the near future to the Townhouse.thanksChris

6/10 - 괜찮아요

Jason

2023년 12월에 1박 숙박함
답변 제공: chris 님, 2024년 1월 1일
Dear Jason,thank you for your review after your recent stay with us.We hope to welcome you back in the futurethanksChris

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Receptionist staff rude and didn’t respond when we said hello, floor in the room was dirty and there were stains and dust on the ceiling. Did not sleep very well as the bed wasn’t comfy and felt hard.
2023년 12월에 1박 숙박함
답변 제공: Chris 님, 2023년 12월 29일
Dear Anonymous,Thank you for your feedback on your recent visit to The Townhouse Manchester. Firstly, I would like to apologise that we did not meet your expectations during your visit. We are sorry the team member never acknowledge during the stay. I will be sharing this feedback with team to improve our service and product. we are sorry you never shared your details to allow us to investigate your room in particular. Thank you again for your feedback and I hope to welcome you back soon. Kind regardsChris Thomson General Manager

8/10 - 좋아요

Jodi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was lovely, clean and spacious. Breakfast had many hot and cold options.
2023년 12월에 1박 숙박함
답변 제공: Chris 님, 2023년 12월 29일
Dear JodiThank you for your rating after your recent stay with us at the The Townhouse Manchester. We sincerely appreciate your rating about your stay. We are glad you like the room.We look forward to welcoming you back for any future visits. Kind Regards, Chris Thomson General Manager

8/10 - 좋아요

Eeli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Natasha 님, 2023년 12월 15일
Hi Eeli, Thank you so much for your review! We are glad you enjoyed your stay with us and look forward to welcoming you back soon.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Natasha 님, 2023년 12월 13일
Thank you for your review! We hope you enjoyed your stay with us .