Dear Mr. Hyung,Thank you for taking the time to give us a great score review. We're glad to know that you had a positive experience. We truly value your feedback and hope to have the opportunity of welcoming you back in the future!At your Service, Alex BognotDuty Manager

Dear Valued Guest,We are absolutely thrilled and deeply appreciative of the perfect score rating you awarded us. Your feedback is the highest compliment we could hope for, and it has truly made our day! Your satisfaction is our ultimate goal, and it's immensely gratifying to know that we've met and even exceeded your expectations. Achieving a perfect score is a testament to the hard work and dedication of our team.We're honored to have you here at City Garden Grand Hotel, and we look forward to continuing to provide you with exceptional experiences in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Jinho,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at our hotel.It's fantastic to know that you found our service excellent and that your room met your expectations in terms of cleanliness, amenities, and the view. Providing a comfortable and pleasant experience for our guests is always our top priority, and your positive comments motivate us to maintain our high standards.We appreciate your support and look forward to the opportunity to welcome you back for another wonderful stay in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Jae,Thank you for awarding us a perfect score! We're truly honored by your positive feedback and delighted to know that you had a wonderful experience with us. We're committed to maintaining this high standard of service, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Byungkwon,Thank you so much for giving us a perfect score review! We are absolutely delighted to know that you had such a fantastic experience with us. Our team works tirelessly to ensure that every guest has a seamless and enjoyable experience, and your feedback validates our efforts.Once again, thank you for choosing City Garden Grand Hotel and we can't wait to welcome you back soon for another outstanding experience!Sincerely,Alex BognotDuty Manager

Dear Mr. Gongyong,Thank you for taking the time to give us a wonderful score. We are glad to know that you enjoyed your stay with us .We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.Sincerely,Alex BognotDuty Manager

Dear Mr. Minchul,We are extremely grateful to receive your top-rated score. Likewise, we would like to express our appreciation for taking time to share your delightful review and we are glad to know that you enjoyed your stay with us. Thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.Best Regards,Alex BognotDuty Manager

Dear Mr. Minchul,Thank you for taking the time to give us an amazing review. It gives us a big smile knowing that you have enjoyed your recent visit to City Garden Grand Hotel. We are truly heartened to receive your generous review and evaluation.We hope to be able to be of service to you once again in the near future.Sincerely,Alex BognotDuty Manager

Dear Mr. Hoonseok,Thank you for taking the time to give us an excellent score. We are glad to have welcomed you here at City Garden GRAND Hotel. We are truly heartened to receive your generous review and evaluation.Looking forward to welcoming you again.At your Service,Alex BognotDuty Manager

Dear Mr. Yousun,Thank you for staying with us and for the perfect score! Hope your time in City Garden Grand Hotel was enjoyable and that you will plan to visit us again very soon.Always at your service,Christian TadeoHotel Duty Manager

Dear Mr. Cho,I am honored that your experience at City Garden Grand Hotel left such a lasting impression! Thank you for sharing, and I hope to welcome you back again in the future.Always at your service,Christian TadeoHotel Duty Manager

Dear Mr. Joseph,Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.Always at your service,Mr. Richard ReazonGeneral Manager

Dear Mr. Sihwa, Many thanks for sharing such an awesome review for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

Dear Mr. Bo Sung, Many thanks for sharing such an awesome rating for City Garden GRAND Hotel following your recent stay. It is a treat to the whole team that you liked our services and facilities all throughout your stay. Thank you and we look forward to welcoming you back on your next visit soon. Always at your service, Richard Reazon General Manager

Thank you for sharing such a thoughtful rating for City Garden GRAND Hotel. I take pride in saying that our team will readily go the extra mile whenever there is opportunity and I am very pleased that you have experienced it yourself as countless guests in the past likewise did. Rest assured that excellent customer service and guest journey shall remain our topmost priority. We look forward to more of your many future visits.

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Richard Reazon OIC-General Manager

Dear Mr. Jisang, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Dear Mr. Moonhee, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Dear Mr. Seunghoon, Thank you for taking the time to review! Regret the inconvenience caused by traffic in the area. Traffic is a global challenge; hence we advise our guests to arrange their transportation in advance. We also encourage the use of mobile applications to provide alternative routes in case traffic is expected to the primary route. Nevertheless, my apologies for your experience. Meantime, I look forward to your return. Thank you! Regards, Mirro Reperuga General Manager

Dear Valued Guest, Thank you for taking the time to review! We would appreciate if you could further share your feedback with us regarding this. Please know that if you had any concerns during your stay, we would have been more than happy to assist. Nonetheless, I apologize for any inconvenience and I look forward to your return. Thank you! Best Regards, Mirro Reperuga General Manager

Dear Valued Guest, Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager

Dear Valued Guest, Thank you for taking the time to review! We would appreciate if you could further share your feedback with us regarding this. Please know that if you had any concerns during your stay, we would have been more than happy to assist. Nonetheless, I apologize for any inconvenience and I look forward to your return. Thank you! Best Regards, Mirro Reperuga General Manager

Dear Mr. Lawrence,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Jesse,Thank you for your glowing review! We're thrilled to hear that our housekeeping staff and servers made your stay so pleasant.Our team takes great pride in providing exceptional service, and it's truly rewarding to know that their efforts made a positive impact on your experience. We look forward to the opportunity to welcome you back for another enjoyable stay.At your Service, Alex BognotDuty Manager

Dear Mr. Tadashi,Greetings from City Garden Grand Hotel! Thank you for taking the time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future.Sincerely,Ria DimlaDuty Manager

Dear Mr. Lei,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the lively atmosphere of our area and found the proximity to shops, bars, and massages convenient.We're also thrilled that our staff made a positive impression with their friendly service and diligent cleaning efforts. Your kind words are truly appreciated and will be shared with our team.Regarding the shower pressure, we apologize for any inconvenience this may have caused. We'll certainly look into this matter to ensure that all of our amenities meet the expectations of our valued guests.Thank you once again for your review, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Sincerely, Alex BognotDuty Manager

Dear Mr. Elmer,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the area on foot. Providing a comfortable and accessible environment for our guests is one of our top priorities, and we're delighted that you had a pleasant experience. We hope to welcome you back for another enjoyable stay in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Khavin,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Isaac,Thank you for taking the time to share your feedback with us. We're glad to hear that you found the hotel room itself to be nice. However, we apologize that the city view did not meet your expectations.We take your comments regarding the surrounding area seriously. While we strive to provide a safe and clean environment for our guests, we understand that external factors may impact your experience. Rest assured, we continuously work to improve the surroundings and ensure the safety and comfort of our guests.Your feedback is valuable to us, and we will use it to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Sincerely,Ria DimlaDuty Manager

Dear Mr. Andrew,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Hisashi,Thank you for taking the time to share your feedback and We're pleased to know that you had an overall positive experience during your stay at our hotel.We're committed to delivering exceptional service and ensuring that every aspect of your stay meets or exceeds your expectations. We look forward to welcoming you back soon.At your Service, Alex BognotDuty Manager

Dear Mr. Hiroki,Thank you for your review! We're thrilled to hear that you enjoyed the high-floor location and the fantastic view from your room. Providing our guests with memorable experiences and stunning vistas is always our goal, and we're delighted that we could deliver on that during your stay. We hope to have the pleasure of welcoming you back for another wonderful experience in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Juanito,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay with us and that you plan to return in the future. We look forward to welcoming you back and ensuring another wonderful experience.At your Service, Alex BognotDuty Manager

Dear Ms. Erika,Thank you so much for awarding us a 5-star rating! We are absolutely delighted to hear about your fantastic experience with us. It's our mission to provide top-notch service, and we're thrilled to know we hit the mark for you.We can't wait to welcome you back for another exceptional stay.At your Service, Alex BognotDuty Manager

Dear Ms. Michaela,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the beauty of our surroundings and that our roof terrace stood out as a highlight during your stay. We take great pride in providing a serene and picturesque environment for our guests to relax and unwind. Your kind words motivate us to continue delivering exceptional experiences. We hope to welcome you back soon for another memorable stay!Sincerely,Ria DimlaDuty Manager

Dear Ms. Tenisha,We're overjoyed to receive your 5-star review! Thank you immensely for choosing us and sharing your positive experience. We're committed to delivering exceptional service and memorable stays. Your support means a lot, and we can't wait to welcome you back for another wonderful visit!At your Service, Alex BognotDuty Manager

Dear Mr. Craig,Greetings from City Garden Grand Hotel! Thank you for taking time to post a review of our property. We are so happy to hear that you enjoyed your time at City Garden Grand Hotel. Our goal is always to exceed your expectations. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Margarita,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful experience with us. Providing exceptional service and ensuring your satisfaction are our top priorities. We're delighted that we could meet your expectations. We look forward to welcoming you back again for another great experience in the future!At your Service, Alex BognotDuty Manager

Dear Ms. IluminadaLorna,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Joel,Greetings from City Garden Grand Hotel! Please accept our sincere gratitude for the top-notch rating, we're glad to know that you have enjoyed your stay especially you found our rooms amazing with a great view. Our team truly appreciates it. Your positive feedback serves as a validation of our efforts, and we are truly humbled by your appreciation. We look forward to welcoming you back in the future.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mudd,Thank you for your feedback! We're delighted to hear that you found our staff to be very professional. Providing excellent service is our top priority, and we're pleased that our team's professionalism enhanced your experience. We look forward to welcoming you back again soon!At your Service, Alex BognotDuty Manager

Dear Mr. Matthew,Thank you for your excellent rating and feedback. We are glad to know that you enjoyed your stay with us. Hence, we shall be looking forward to next visit here at out hotel. Thank you for staying with us.Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Ms. Josephine,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager

Dear Mr. Mark,Thank you for taking the time to share your feedback regarding your recent stay at City Garden Grand Hotel. We sincerely apologize for the inconveniences you experienced during your time with us. Your comments are extremely valuable to us as they help us to improve and provide better service to our guests.We are truly sorry that you did not receive the level of hospitality that we strive to deliver to all of our guests. Please know that your concerns regarding the air conditioner, television cable, and fridge have been noted and will be addressed promptly to ensure that future guests do not encounter similar issues.Regarding the shower curtains, we apologize for any inconvenience caused by their placement. Your feedback will be taken into consideration as we strive to enhance the comfort and convenience of our rooms.We deeply regret that you did not receive a phone call from our staff to apologize for the inconvenience during your stay. This is certainly not reflective of the high standard of service that we aim to provide, and we will be reviewing our communication procedures to ensure that all guests receive the attention and care they deserve.We understand your decision not to stay with us again, but we hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would be willing to discuss your experience further, please do not hesitate to contact us directly at dutymanager@citygardengrandhotel.comOnce again, we apologize for the shortcomings you encountered and thank you for bringing them to our attention.Sincerely,Ria DimlaDuty Manager

Dear Mr. Masataka,Thank you so much for your 5-star review! We greatly appreciate your positive feedback and are delighted to know that you had an excellent experience with us. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager

Dear Ms. Theresa,Thank you for choosing to stay at City Garden Grand hotel . We take pride in your continued patronage and we are committed to serving you with excellence for years to come. Once again, thank you and we look forward to welcoming you back soon.At your Service, Alex BognotDuty Manager

Dear Mr. Adrian,Thank you for taking the time to share your feedback regarding our hotel's location and surroundings. We're glad to hear that you found them to your liking. Our team strives to provide guests with a convenient and enjoyable experience, and we're thrilled that you appreciated our location. We look forward to welcoming you back in the future!At your Service, Alex BognotDuty Manager

Dear Mr. Clayton,Thank you so much for your continued loyalty and for taking the time to share your wonderful feedback with us. We're thrilled to hear that our hotel is your favorite whenever you're in Makati.It's fantastic to know that you find our rooms spacious and comfortable, and that you enjoy our breakfast offerings. We're delighted that our rooftop pool and bar provide you with a great place to relax, soak up the sun, and admire the beautiful sunset views.Your kind words about our consistent service mean a lot to us. We're committed to providing memorable experiences for our guests, and we're thrilled that we've been able to exceed your expectations time and time again.Thank you once again for your support and for choosing to stay with us. We look forward to welcoming you back for many more enjoyable stays in the future.At your Service, Alex BognotDuty Manager

Dear Mr. Jett,We're thrilled to hear that you had a great stay with us and enjoyed our room! Providing spacious and comfortable accommodations is important to us, and we're delighted that you found the room to your liking. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable experience in the future!At your Service, Alex BognotDuty Manager