Extremely unprofessional and disappointing experience with this condominium unit 4821 agent (representative or owner). After we reported a serious issue… cockroaches in the unit… and provided video evidence, the agent’s conduct became intrusive and inappropriate.
Instead of coordinating a solution respectfully, the agent repeatedly insisted on entering the unit while we were away to place cockroach bait, despite our clear concerns about privacy and the safety of our personal belongings. When we declined unsupervised access, the agent went as far as implying that we had broken or damaged something in the property, which was completely unfounded and unacceptable.
As paying guests, we have a right to privacy and to protect our personal valuables. Raising a legitimate hygiene issue should not result in accusations or pressure. This experience made us feel uncomfortable and unfairly treated. Professionalism, communication, and respect for guest privacy were seriously lacking.
I would not recommend this condominium unit 4821, future guests be warned!
