프리토리아 호텔

It took 5 staff members to check us in (we had already pre booked and paid), it took another 3 staff members before one would show us to our room, there was no en suite and we would never have booked had we known, the shared bathroom was “eye opening” to say the least, men walking in on you when you were brushing your teeth etc. there was a wedding in progress when we arrived and we were unable to book a meal, we have no problem with that however the wedding would have been booked months before and we should Have been told about booking our meals When we booked the room. The handle fell off the door and we couldn’t get in or out, the staff offered to change our rooms but we had a funeral to attend and a family gathering and it was all too hard. I have to say at this point that the staff couldn’t have been nicer we got a personalised card about the inconvenience relating to the door and a box of chocolates. The room was up a large flight of stairs and no provision for disability or age. We struggled down the stairs at 9 am and there was nowhere to check out, a woman said she would take the room keys but we said we would go to reception (we had no idea who this woman was), she then informed us there was no reception and the hotel did not open until 10am. I have checked thoroughly the details on this hotel and can’t find anywhere that advises shared bathroom/no en-suite.

The only issue I had was collecting the room key which was in the gambling area and I am a single Dad with 2 young kids and they had to wait in another area which I didn't like but apart from that the stay was good, nice location right on the river.