Front of property

Reviews of WL Hotel Maputo City Centre Mozambique Collection

4 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 22 out of 138 reviews" "
Rating 8 - Good. 64 out of 138 reviews" "
Rating 6 - Okay. 30 out of 138 reviews" "
Rating 4 - Poor. 11 out of 138 reviews" "
Rating 2 - Terrible. 11 out of 138 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay here! Location is optimal for exploring Maputo on foot. The room was large and spacious, with a large and comfortable bed, air conditioning, electric kettle, tea and coffee making supplies, a mini fridge, a flatscreen television with international news and entertainment channels (roughly half in English), ample luggage storage, an electronic safe, an excellent buffet breakfast with many local and international options like fried and boiled eggs, fresh fruits and veggies, breads and spreads, beans, cooked meat dishes, etc. (7am-10am), friendly and helpful staff, a full gym with cardio machines, cable machines and free weights (I really loved this aspect and even used the gym to train for 2 hours after checkout!), and a conference centre. The hotel is very new and modern, but there is a bit of water damage in some of the rooms (ceilings and baseboards namely). I am not exactly sure where this came from. The only negative aspects I can think of were that the water pressure in the shower was rather low and there were mosquitos in my room the second night, but I don’t think this is necessarily the fault of the hotel. Free luggage storage is offered at this hotel if you need to hold your luggage after you checkout. There are many shops, restaurants and cafes nearby. Super Spar is about a 15 minutes walk from the hotel. Overall, I had a great stay here, and for the price, I was impressed with all that the hotel offered! Thanks for a lovely stay.
Stayed 2 nights in May 2024

4/10 Poor

Monalisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs remodeling. Holes in the walls, cockroaches, and water damage in the room.

8/10 Good

Tushar

Liked: Cleanliness
Well located hotel, no frills, spacious and comfortable rooms. There are many things in the room (especially bathroom) that are either a bit broken or missing (the handheld bidet was clearly missing, the shower and the washbasin drains were a bit clogged up), but overall it doesn’t affect the stay too much. Initially it took some time to get things in order, for instance the AC and Tv remote both were not working, and it took them more than an hour (and me to go down twice) before they finally came up with me and finally replaced the batteries. But otherwise for just a night or two nights stay it’s quite decent!
Stayed 1 night in Feb 2024

4/10 Poor

Gil

Traveled with group
Disliked: Staff & service, amenities
This last stay was my third at this hotel. It’s greatest advantage is it’s location. But every stay has been marred by surely staff, rooms that only have amenities for one person when they had been payed for double occupancy, no drinking water in the room, broken aircon and badly managed breakfasts. Stay if the location and price suits you but expect less than decent service.
Stayed 1 night in Feb 2024

6/10 Okay

Maria Elizabeth

Traveled with family
Disliked: Property conditions & facilities, room comfort
Toilet leaked. Reported on arrival and every day thereafter but was never fixed. Area surrounding toilet and shower very wet and slippery. Had to use both bath towels and mat which left no clean towels to dry off with. Shortage of towels in hotel, late afternoon delivery and very early pickup of soiled towels in the morning. Sheets too small for mattress. Mattress sagging badly, easy to slide off. Pillow very, very hard.
Stayed 2 nights in Jan 2024

4/10 Poor

Godefroid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not waste your money in this hotel!!! - the staff especially the guys working at the front desk are very Rude! They do not have idea of a good customer service!!! No - the location is not safe!
Stayed 1 night in Jul 2023

2/10 Terrible

Godefroid

Disliked: Cleanliness, staff & service
Rude staff!! Do not waste your money on this hotel!
Stayed 2 nights in Jun 2023

8/10 Good

Nelson

10/10 Excellent

Alula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist
Stayed 1 night in Oct 2022

8/10 Good

Neil

Stayed 4 nights in Jul 2022

6/10 Okay

Stanley

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Jun 2022

4/10 Poor

Mojalefa

Stayed 1 night in May 2022

10/10 Excellent

DUMISANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful warm people and lovely hotel
Stayed 1 night in May 2022

4/10 Poor

Gil

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nicely designed, decently appointed
Stayed 2 nights in Apr 2022

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
I came about two hours early for check in time, but still got immediately a room without extra costs. Staff is friendly and very ready to help you with everything. However, no free airport shuttle available.
Stayed 1 night in Mar 2022

2/10 Terrible

Francelino

Disliked: Cleanliness, amenities, property conditions & facilities
Please do not book this hotel. I had a very bad experience staying there on the 8-10th. The first they gave me didn’t look clean at all; the rug by the bed was ripped, wallpaper falling apart, I mean, I could go on and on. I had to for a different room in which they charged extra 1000 mt. The next morning when I went for the breakfast, the waiter told me that the restaurant didn’t have coffee or tea. I was shocked. I then asked the receptionist where I could get a cup of coffee, she suggested a a different hotel near by. Do not west your money, you will not have hotel experience. Thank me later
Stayed 1 night in Jan 2022

6/10 Okay

Pinto

Water for shower was too cold, breathing was poor and the bed was damaged
Stayed 1 night in Dec 2021

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Supportive staff
Stayed 1 night in Nov 2021

8/10 Good

Júlio

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 4 nights in Oct 2021

8/10 Good

Júlio

Liked: Cleanliness, staff & service, property conditions & facilities
I like Location
Stayed 7 nights in Oct 2021

6/10 Okay

SARITA

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2021

10/10 Excellent

Anthony

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The atmosphere was really nice and I enjoyed my sleep.
Stayed 1 night in Sep 2021

10/10 Excellent

Cilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2021

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Absolutely great, good value for money and wonderful staff, i rate them, good all round, thanks
Stayed 1 night in Aug 2021

8/10 Good

Sifiso

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jul 2021

6/10 Okay

patrick

Stayed 2 nights in Aug 2020

8/10 Good

Andrew

Traveled with family
Liked: Staff & service, room comfort
Stayed here a few times. City Centre location next to Rovuma Pestana. Fairly New building but inadequate lighting for shaving in bathroom and all night reading lights were missing. Flooring had water damage (Rm705) at entrance to bathroom. Breakfast buffet was good.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 5 nights in Dec 2019

10/10 Excellent

DP, Dubai

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The breakfast is good. Language barrier with cleaners. They only speak Portuguese hence had to use sign language to get an iron
Stayed 5 nights in Dec 2019

8/10 Good

Rigoberto

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The door of the shower room need repair . Lack of some amenities in the shower room
Stayed 1 night in Dec 2019

6/10 Okay

Jonathan

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what we booked
booked two suits with balcony views only to be given one normal room, the other second room hadn’t been reserved although we had confirmation it had been, first room had air conditioning units directly outside the window although our air conditioning was stuck on 25 degrees and very noisy, second room was the same, no suite or balcony.
Stayed 1 night in Oct 2019

6/10 Okay

Zeljko

Business traveler
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2019

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

6/10 Okay

Guest

Disliked: Property conditions & facilities
Lobby is ok, but rooms require maintenance. The hotel is ok if you need to spend a night to catch a plane next day. Other than that, I would recommend trying something else
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moz 1-Day Escape
It was fairly okay
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice in helping me in every situation that I had brought to me. They even notified me after I left the hotel that I had forgotten some items at the hotel.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Some good, some bad
The staff was very friendly and professional. The lobby was ok. The lift and hallways definitely need to be renovated. The room looked amazing and the bed was very comfortable. Quite spacious and even had a balcony. However, the drapes and air conditioning unit had not been cleaned in so long that they were very dusty and growing some mold. I have asthma and initially had difficulty breathing. Had to open the balcony door to let in some fresh air. The area around the hotel is meh, but it’s still a good location to access much of the city. I would consider staying here again IF they make necessary improvements. I hope they do 👍
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Great location. Good breakfast. Staff not so much informed about tourism activitites
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location. I had a problem with the sink but they fixed it rapidly. Internet is fine. Breakfast is fine. Quite at night. Large parking. Dinner not so good
Stayed 1 night in Dec 2018

8/10 Good

Nomusa

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hotel Maputo stay
The hotel is in good condition. The rooms are as per the pictures online. The hotel bedding was not clean and the pillows were not changed. The hotel location is closer to city tour areas such as the Samora Machel statue, the historical Catholic Church and the central market but the hotel surrounding areas are not so great but safe. Breakfast needs to be improved and waiters could not understand english
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Restaurant is not so good. Location is great. Staff is kind. Room was clean
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2018

6/10 Okay

KML, California

Liked: Cleanliness, room comfort
Disliked: Staff & service
Central location of Maputo. Only one concierge woman was very pleasant, rest of staff rude and not aware of the "art of hospitality" that they claim to be. Strict breakfast check-in for a not so good breakfast. My 2 rooms were paid in full w/ free breakfast before check-in, yet we were rudely asked if we had free breakfast included for our rooms by breakfast staff. Rooms were spacious and pretty clean. Only thing was my room had mold scent. Great comfortable beds though!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was good. They should fix the air conditioning equipment. In the bedroom I have used it was producing noises.
Stayed 3 nights in Jul 2018

8/10 Good

narciso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice large spacious rooms and great location near city
Stayed 2 nights in Jul 2018