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NH 마르베야 여행 후기

4 out of 5
NH 마르베야
Avenida Conde de Rudi, s/n, Marbella, Malaga

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1003개 이용 후기 중 464개" "
평점 8 - 좋아요. 1003개 이용 후기 중 437개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 73개" "
평점 4 - 별로예요. 1003개 이용 후기 중 16개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 13개" "

9.2/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

Hiren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean, good service, cost effective
2024년 3월에 3박 숙박함
답변 제공: NH Marbella Team 님, 2024년 3월 12일
Dear Hiren, We would like first to thank you for having chosen our hotel while visiting our city. We also appreciate that you have let us know your opinion since it is the best way to improve our services. Reading your review, we could sum up your experience at NH Marbella as a great deal for you and rest assured that we could not be happier for that. We will be glad to welcome you back soon to offer you another wonderful experience. Best regards,

8/10 - 좋아요

Lester 님, Paignton

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ute

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place to stay. It helped to have a bus station nearby.
답변 제공: NH Marbella Team 님, 2024년 1월 30일
Dear Ute,Thank you for having chosen NH Marbella while visiting our city. We are glad to read your feedback, since our guests' opinion is the best way to improve our services. After having read yours, we have got the impression that your experience with us was fantastic and it reinforces us to keep on improving every day. We will be glad to welcome you back in a near future at NH Marbella. Best regards,

8/10 - 좋아요

Wolfgang

단체 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Jose

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Edith 님, London

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Mihail

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Omar

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel limpio y muy comodo.
2024년 1월에 8박 숙박함
답변 제공: NH Marbella Team 님, 2024년 1월 16일
Estimado Omar,Agradecemos que nos haya elegido para alojarse durante su estancia en nuestra ciudad y apreciamos que haya dedicado unos instantes a hacernos llegar su valoración por esta vía.Nos complace enormemente saber que se llevara una magnífica impresión de nuestro hotel y, en especial, de la limpieza de nuestras instalaciones, disfrutando de una agradable experiencia con nosotros.Estaremos encantados de recibirle de nuevo en NH Marbella.Un cordial saludo,

8/10 - 좋아요

Neil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

LUCIANO

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
a nice quiet place
2024년 1월에 3박 숙박함
답변 제공: NH Marbella Team 님, 2024년 1월 12일
Dear Luciano, Thank you for having chosen our hotel while visiting Costa del Sol and for your comments, since your opinion is really useful to improve our services. It is fantastic to know that you had a very pleasant stay with us and our location and quietness made the difference for you. We are looking forward to welcoming you back soon. Best regards,

10/10 - 훌륭해요

Jean pierre

2024년 1월에 1박 숙박함

8/10 - 좋아요

Francislene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Paredes finas. Se houve tudo
Localização boa, hotel limpo e com sauna e ginásio bons. Só nao dou 5 estrelas porque as paredes do quarto sao muito finas e se houve até a televisão do vizinho.
2024년 1월에 3박 숙박함
답변 제공: NH Marbella Team 님, 2024년 1월 12일
Dear Francislene, We are really thankful for having chosen our hotel to spend your time in Marbella and for letting us know your opinion. Overall, it seems like if your stay at NH Marbella was very good, although we regret that you the noise coming from the TV of your neighbour disturbed your rest. In relation to it, we kindly inform you that our Reception staff is 24/7 and they could have taken action to assist you. On the other hand, it is good to know that you appreciated our facilities, as well as the cleanliness in your room, and our location suited you perfectly.We will be glad to welcome you again in your next visit to Marbella and rest assured that we will try our best to provide you with a better experience. Kind regards,

2/10 - 너무 별로예요

Jorge Luis

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Sin Climatización en Invierno con temperaturas de
Horrible, este hotel no dispone de climatización en temporada de invierno pero resulta que la temperatura de la zona es 17 grados que no es suficiente para enfriar la habitación por lo que tuvimos que dejar la ventana abierta y amanecimos congestionados. Ademas las habitaciones necesitan una reforma urgentemente.
2024년 1월에 1박 숙박함
답변 제공: Equipo de NH Marbella 님, 2024년 1월 12일
Estimado Jorge Luis, Queremos, en primer lugar, agradecerle que se alojara en nuestro hotel durante su paso por nuestra ciudad, así como por hacernos llegar su opinión. Sentimos que su estancia con nosotros no estuviera a la altura de sus expectativas debido a los aspectos que señala en su valoración. Permítanos aclarar que nuestras habitaciones no disponen de climatizador, ya que es una máquina general para todo el hotel y, dependiendo de la época del año, funciona la calefacción o el aire acondicionado. En invierno, pese a que durante su estancia hubo temperaturas más elevadas de lo habitual, únicamente funciona la calefacción. Contamos con ventiladores a disposición de nuestros clientes para refrescar las habitaciones en los meses del año en que no funciona el aire acondicionado, que habríamos estado encantados de proporcionarle de habernos informado del problema, así como mostrarles las distintas posiciones para la puerta de su balcón, de forma que hubieran podido colocarla en modo ventilación para no tener que dormir con ella completamente abierta.Nuestro objetivo principal es proporcionar a nuestros huéspedes la mejor experiencia posible y lamentamos no haberlo logrado en su caso.Un saludo,

8/10 - 좋아요

Marta

출장 여행
좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 1박 숙박함

8/10 - 좋아요

maria jesus

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Marco

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy conveniente la ubicación. Cuarto amplio
2023년 12월에 1박 숙박함
답변 제공: Equipo de NH Marbella 님, 2024년 1월 26일
Estimado Marco,Muchas gracias por elegir nuestro hotel durante la noche que pernoctó en nuestra ciudad. Asimismo, le agradecemos que nos haga llegar las impresiones sobre su estancia, ya que su valoración es fundamental para optimizar nuestras prestaciones. A este respecto, nos complace saber que su estancia fue todo lo confortable que nosotros siempre deseamos para nuestros huéspedes, y que nuestra ubicación resultó perfecta para sus necesidades.Será un placer recibirle de nuevo en NH Marbella. Un cordial saludo,

10/10 - 훌륭해요

Brenda M

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Charlotte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Vi havde et dejligt ophold, venligt personale, dejligt og rent rum og skøn morgenmad.
2023년 12월에 5박 숙박함
답변 제공: NH Marbella Team 님, 2023년 12월 28일
Dear Charlotte, Firstly, we would like to thank you for having booked our hotel to spend your winter holidays in our city. We really appreciate it. We are very happy after knowing that you fully enjoyed your stay with us. It is fantastic to have lived up to your expectations and it will be a pleasure to welcome you back in a near future in NH Marbella. Best regards, NH Marbella Team

10/10 - 훌륭해요

marion

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Goede lighing
Prima hotel, goede locatie, vriendelijk personeel, alleen ontbreekt een restaurant. Er is alleen een aoort bar waar wat te eten besteld kan worden.
2023년 12월에 4박 숙박함
답변 제공: NH Marbella Team 님, 2023년 12월 28일
Dear Marion,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We would like to clarify that we have restaurant at the hotel. Next to the bar, you could find our terrace to take a seat there and Restaurant service would have been delivered.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time. We look forward to welcoming you back to NH Marbella in the near future.Best regards,

10/10 - 훌륭해요

Andreas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함

10/10 - 훌륭해요

anthony

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
5 star….,excellent cost
Brilliant hotel, best in Marbella
2023년 12월에 1박 숙박함
답변 제공: NH Marbella Team 님, 2023년 12월 20일
Dear Anthony, Thank you for having chosen our hotel to spend your night in Marbella, as well as for letting us know your opinion about your stay. After having read your review, we could not be more grateful for your kind words about us and we will be pleased to welcome you back in a next future and provide you with another fabulous experience. Best regards,

10/10 - 훌륭해요

Juan José

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Stuart

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Ingrid

2023년 11월에 5박 숙박함

10/10 - 훌륭해요

Paul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always a good stay at the NH
2023년 11월에 1박 숙박함
답변 제공: NH Marbella Team 님, 2023년 11월 29일
Dear Paul, We are very grateful to you for having chosen us once again and also for your nice feedback. Thank you for making NH Marbella your place to be in Marbella while visiting the city. It will be a pleasure to welcome you back in your next visit. Best regards,

10/10 - 훌륭해요

Jorge

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muito bom Hotel, muita simpatia e disponibilidade, optimos preços.
2023년 11월에 1박 숙박함
답변 제공: NH Marbella Team 님, 2023년 11월 29일
Dear Jorge, We would like first to thank you for having chosen our hotel while visiting our city. We also appreciate that you have let us know your opinion since it is the best way to improve our services. Reading your review, we could sum up your experience at NH Marbella as a great deal for you and rest assured that we could not be happier for that. We will be glad to welcome you back soon to offer you another wonderful experience. Best regards,

10/10 - 훌륭해요

eric 님, Ashdod

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy bien ubicado cerca de las salidas a carretera Excelente atención buena limpieza y cuartos cómodos Seguramente volveremos
2023년 11월에 5박 숙박함
답변 제공: Equipo NH Marbella 님, 2023년 11월 22일
Estimado Eric, Nos alegra saber que tuvo una estancia fabulosa en NH Marbella.Estamos realmente agradecidos por sus comentarios sobre nuestro hotel, su estancia y nuestro equipo. Nuestro compromiso es brindar constantemente una experiencia memorable a nuestros huéspedes, y sus comentarios y agradecimiento son la mayor motivación y recompensa para nuestro equipo.Es un placer para nosotros haber tenido a usted y a su familia como nuestros huéspedes y esperamos darle la bienvenida nuevamente.Un cordial saludo,

10/10 - 훌륭해요

LUCIANO

2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Winnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff are friendly, room was clean with clean bedsheets and bathtowels.
2023년 11월에 1박 숙박함
답변 제공: NH Marbella Team 님, 2023년 11월 9일
Dear Winnie, Firstly, we would like to thank you for having chosen NH Marbella while visiting our city. We are thankful for your comments since they help us to improve our service. It is great to know that you had a terrific stay. It is very satisfying to read that you appreciated our comfortable beds and the cleanliness of our facilities, but what makes us happier is to read that our staff made you feel at home. We would be pleased to welcome you again at NH Marbella in your next visit to the city. Best regards,

10/10 - 훌륭해요

david john

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent value for money. Whilst certain parts of the hotel are coming up for upgrade it is kept immaculately clean and this more than covers for dated aspects such as the older darker wood v the newer lighter wood and light paint decoration/furniture in the dining room.
2023년 10월에 10박 숙박함
답변 제공: NH Marbella Team 님, 2023년 11월 10일
Dear David John, Thank you for having booked at our hotel during your holidays in our city and for your feedback, which is very useful. Once we have read your review, we could say that your stay was fantastic. It is true that we have improved several hotel areas last years (Restaurant, pool area, hallways, gym...) and we hope to keep on improving our facilities. However, it is very satisfying to read that you have pointed out the cleanliness in our facilities, since our Housekeeping staff put much effort on it daily. We will be glad to welcome you again if you come back to Marbella and give us a new opportunity. Best regards,

10/10 - 훌륭해요

Antony 님, Dubai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very pleasant experience, I travelled with my daughter as we were viewing properties and genuinely had no complaints!! Flexible and polite staff, high standard of cleanliness, facilities were functional… For the price, I couldn’t fault it.. Happy to recommend!! Well done to the staff, as they are the ones that make the difference.. Would book again!!
답변 제공: NH Marbella Team 님, 2023년 11월 10일
Dear Antony,Thank you for having chosen our hotel to rest during your visit to our city. Our guests' feedback is really important to us and we really appreciate that you have shared with us. In this sense, it is great to read that you spent a wonderful stay at our hotel and our staff made the difference delivering a kind and helpful service. It is also very rewarding for us to know that you appreciated our high standard of cleanliness. We are thankful to you for letting us know your intention of recommending our hotel to other travelers, and it will be a pleasure to welcome you back in a near future and provide you with another excellent experience.Best regards,

10/10 - 훌륭해요

Jorge

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Beatriz

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I’ll recommend it!
2023년 10월에 1박 숙박함
답변 제공: NH Marbella Team 님, 2023년 11월 9일
Dear Beatriz, Thanks a lot for your kind review and for having chosen us during your stay in our city. We really appreciate your intention of recommending NH Marbella, because it means that your experience with us was superb and nothing could make us happier than that. We are looking forward to welcoming you back. Best regards,

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great place for our first trip to Marbella!
2023년 10월에 2박 숙박함
답변 제공: NH Marbella Team 님, 2023년 10월 12일
Dear Michelle, First of all, we would like to thank you for having chosen our hotel to spend your break in our lovely city. We also appreciate that you have dedicated a few minutes to let us know your opinion about your stay, which looks like if it was fantastic. It is very satisfying for us to read that you enjoyed your time at NH Marbella and we will be glad to welcome you back in a near future. Best regards,

10/10 - 훌륭해요

Andreas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함

10/10 - 훌륭해요

JORGE Noguera

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente ubicación, servicio y precio.
2023년 9월에 2박 숙박함
답변 제공: NH Marbella Team 님, 2023년 10월 12일
Estimado Jorge Noguera,Le agradecemos, en primer lugar, habernos elegido para descansar en nuestra ciudad, así como por su amable comentario. En su caso, es realmente satisfactorio saber que su estancia con nosotros fue espléndida y que logró disfrutar de una experiencia fabulosa. Estaremos encantados de volver a recibirle en una próxima ocasión y brindarle otra maravillosa estancia. Un cordial saludo, Equipo de NH Marbella

10/10 - 훌륭해요

Neiro

2023년 7월에 3박 숙박함

8/10 - 좋아요

Molly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Lovely stay for a few days away, can’t fault it for the price
2023년 9월에 4박 숙박함
답변 제공: NH Marbella Team 님, 2023년 10월 12일
Dear Molly, Thank you for having chosen our hotel to rest during your getaway to our city. Our guests' feedback is really important to us and we really appreciate that you have shared with us. We are happy to know that your stay with us was really enjoyable. It will be a pleasure to welcome you back in a near future and provide you with an even better stay.Kind regards,

10/10 - 훌륭해요

david leslie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed before lockdown . Great hotel . Friendly and easy to get to everywhere
2023년 9월에 4박 숙박함
답변 제공: NH Marbella Team 님, 2023년 10월 12일
Dear David Leslie,Thank you very much for choosing our property to rest while visiting our city and for giving us your opinion on your stay.After reading your review, we can conclude that your experience with us was unbeatable and our location suited you perfectly. But what, undoubtedly, gives us the greatest satisfaction is knowing that all our staff offered you a friendly service, making you feel at home and making the difference during your stay.We sincerely appreciate your comments, which we will share with the entire team, and hope to welcome you soon and offer you another excellent experience at NH Marbella.Best regards,

10/10 - 훌륭해요

Mohammad Mudesar

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great apartment. Great service overall from the moment you step foot in the hotel
2023년 9월에 8박 숙박함
답변 제공: NH Marbella Team 님, 2023년 10월 12일
Dear Mohammad Mudesar,Thank you for having chosen our hotel while visiting our city. Your opinion is really important to us and we appreciate a lot that you have let us know your feedback.It looks like if your stay was fantastic and we are glad to know that our staff made you feel at home since the first moment. It will be a pleasure to welcome you again. Best regards,

10/10 - 훌륭해요

Düzgün

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Tolle, ruhige Lage, der Strand ist nicht weit entfernt. Schöner Swimmingpool.
2023년 9월에 7박 숙박함
답변 제공: NH Marbella Team 님, 2023년 10월 26일
Dear Düzgün, We are really thankful to you for having chosen our hotel to spend your holidays in Costal del Sol, as well as for letting us know your feedback.It is very satisfying for us to read that you fully enjoyed your time at NH Marbella, making the most of our quiet location and chilling out at our cute pool area. We will be pleased to welcome you again at our hotel to provide you with another amazing experience. Best regards, NH Marbella Team

10/10 - 훌륭해요

Dominic

2023년 9월에 8박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Good place to stay, clean and accommodating. We stayed only 1 night so hard to say about the rest of the property.
2023년 9월에 1박 숙박함
답변 제공: NH Marbella Team 님, 2023년 9월 13일
Dear guest,Thank you for having chosen our hotel to spend your night in our city and also for having dedicated a few minutes to write your opinion about your stay. According to your review, it seems like if you had a pretty good one and we would like to welcome you back to provide you with another nice experience that you could rate higher. Regards,

4/10 - 별로예요

Ati

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is beside a huge construction site, inside room is old and you can smell the age everywhere
2023년 8월에 2박 숙박함
답변 제공: NH Marbella Team 님, 2023년 9월 5일
Dear Ati, Thank you for having chosen our hotel while visiting our city and for your comment.We regret that you did not like our location, but we are not responsible for the constructions located in the surroundings of the hotel.We have refurbished several hotel areas last years (restaurant, pool area, hallways, gym...) and we hope to keep on improving our facilities. However, the only thing that can be smelled inside our hotel is the cleanliness of the facilities and rooms that our guests appreciate highly, as you could check on this website.We always try our best to live up to our guests' expectations and we regret that your stay with us was not as good as we had wished.Regards,

4/10 - 별로예요

Azi

가족 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Too old Quality of amenities Quality of towels Rooms condition The only thing you can find that it's NH is soap and cleaning stuff
2023년 8월에 2박 숙박함
답변 제공: NH Marbella Team 님, 2023년 9월 5일
Dear Azi, Thank you for having booked at our hotel during your flying visit to our city and for your feedback, which is very useful. We regret that our hotel did not fully meet your expectations, although we could have provided you with the amenities that needed if you had asked for them to Reception or housekeeping staff, since they are at our guests' disposal. Our main goal is to make our guests feel at home and we are sorry if we did not get it in your case.Regards,

8/10 - 좋아요

Lucia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff very friendly and helpful
2023년 8월에 3박 숙박함
답변 제공: NH Marbella Team 님, 2023년 8월 25일
Dear Lucia,Thank you for having chosen our hotel to rest during your long weekend in our city. Our guests' feedback is really important to us and we really appreciate that you have shared with us. It looks like if your stay was pretty good and our staff made the difference delivering a kind and helpful service.It will be a pleasure to welcome you back in a near future and provide you with an even better stay. Kind regards,

10/10 - 훌륭해요

Nuha Jamal

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Ghislaine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
What we loved most was the cleanliness and location
2023년 8월에 2박 숙박함

4/10 - 별로예요

Sonia

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Queda lejos de todo. Las habitaciones están descuidadas. La atención del personal excelente al igual que su comida!!! Comida deliciosa
2023년 8월에 3박 숙박함
답변 제공: NH Marbella Team 님, 2023년 8월 18일
Estimada Sonia, Muchas gracias por elegir nuestro hotel para alojarse durante su visita a nuestra ciudad. Agradecemos, del mismo modo, que haya dedicado unos instantes a valorar su estancia con nosotros, ya que la opinión de nuestros huéspedes es la mejor herramienta para mejorar nuestros servicios.Sentimos que hubo aspectos de su estancia que hicieran que su experiencia con nosotros no fuera todo lo positiva que nosotros hubiéramos deseado, si bien, respecto a la ubicaicón de nustro hotel, hoy día existen muchos modos de consultar la ubicación de un lugar para valorar si se ajusta a las actividades que pensamos realizar. Por otro lado, le informamos que en los últimos años hemos llevado a cabo trabajos de mejora en diferentes áres del hotel, muchas de ellas no visibles para los clientes, pero que redundan en su bienestar. Esperamos poder seguir afrontando nuevas renovaciones en un futuro cercano para seguir mejorando.Por otro lado, nos agrada saber que el servicio ofrecido por nuestro personal sí estuvo a la altura de sus expectativas y que disfrutó de nuestra magnífica oferta gastronómica.Esperamos que en un futuro no muy lejano pueda visitarnos de nuevo y ser capaces de cambiar su opinión sobre aquellos aspectos que menos le agradaron y ofrecerle una experiencia más positiva.Un saludo,

10/10 - 훌륭해요

ana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s fine for the price. Very good staff
2023년 6월에 3박 숙박함
답변 제공: NH Marbella Team 님, 2023년 8월 22일
Dear Ana, First of all, thank you for having chosen NH Marbella to spend your break in our city. We are thankful to you also for letting us know your comments about your stay, since they are always useful. It looks like if your stay was a wonderful one and our price was a good deal for you. But what we value the most is your kind mention about our staff, because it means that we made you feel at home and that is our main goal. We will glad to welcome you back again at NH Marbella. Best regards,