외관

홀리데이 인 익스프레스 마블 폴스, IHG 호텔 여행 후기

2.5 out of 5

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 760개 이용 후기 중 495개" "
평점 8 - 좋아요. 760개 이용 후기 중 173개" "
평점 6 - 괜찮아요. 760개 이용 후기 중 47개" "
평점 4 - 별로예요. 760개 이용 후기 중 28개" "
평점 2 - 너무 별로예요. 760개 이용 후기 중 17개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

WEI

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I was attending a meeting in Horseshoe Bay but, due to solar eclipse, I had to stay in Marble Falls, which is the closest town. I've always had good experience with Holiday Inn Express, and this one is no exception. Improvement can be made to the variety of breakfast.
2024년 4월에 2박 숙박함
답변 제공: Ashley 님, 2024년 4월 17일
Thank you for choosing to stay with us during your time in Marble Falls! We're pleased to hear that you had a positive experience and that our hotel met your expectations. Your feedback regarding the breakfast variety is appreciated, and we'll certainly take it into consideration as we strive to enhance our offerings. We hope to have the opportunity to welcome you back in the future, perhaps under sunnier skies!

10/10 - 훌륭해요

Jan Chapman

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Parking was a bit of a problem
2024년 4월에 2박 숙박함
답변 제공: Ashley 님, 2024년 4월 17일
Thank you for your feedback! We're glad you had an overall positive experience. We understand that parking can sometimes be challenging and we're constantly looking for ways to improve this aspect of our service. Your input is valuable to us and we'll take it into consideration as we strive to enhance our guest experience. We hope to welcome you back again soon!

8/10 - 좋아요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was just fine…the room was large and the parking was easy. The breakfast buffet is similar to the usual buffets at other Holiday Inn Expresses—highly processed food and the pancake machine was out of service but the coffee was good. I would stay again.
2024년 4월에 1박 숙박함
답변 제공: Ashley 님, 2024년 4월 10일
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room spacious and enjoyed the convenience of our parking facilities. Your comments regarding the breakfast buffet are duly noted, and we apologize for any inconvenience caused by the pancake machine being out of service. We'll certainly address this issue to ensure a smoother experience for our guests in the future. It's wonderful to hear that despite these minor setbacks, you would still consider staying with us again. We look forward to welcoming you back for another enjoyable stay at our hotel.

10/10 - 훌륭해요

Carling

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My second stay here and very agreeable accommodations. Clean and simple with kind and efficient staff. Comfy beds, hot showers and Keurig in the room. Internet is functional and easy to connect to as well.
2024년 4월에 1박 숙박함
답변 제공: Ashley 님, 2024년 4월 9일
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your second stay with us and found our accommodations to be agreeable. Providing a clean and comfortable environment for our guests is a top priority, and we're delighted that you found our rooms to be clean and simple, with comfortable beds and hot showers.We're also pleased that you appreciated the kindness and efficiency of our staff. Ensuring a positive guest experience is important to us, and we're glad that our team could contribute to your enjoyment of your stay.It's great to hear that you found the amenities in your room, such as the Keurig coffee maker, to be convenient, and that the internet connection met your needs. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future! If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

10/10 - 훌륭해요

Seyed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed 6 nights at this HI around the eclipse and had a very good time. Nice breakfast, large and clean room, comfortable beds and supper nice staff.
2024년 3월에 6박 숙박함
답변 제공: Ashley 님, 2024년 4월 11일
Thank you for choosing to stay with us during such a special event like the eclipse! We're thrilled to hear that you had a wonderful six-night stay with us. It's fantastic that you enjoyed our breakfast offerings, found your room spacious and clean, and that the beds were comfortable for a good night's sleep. Our team works hard to ensure our guests have a pleasant experience, so we're delighted to hear that they were able to contribute positively to your stay. We look forward to welcoming you back for another great experience in the future!

10/10 - 훌륭해요

KEVIN

출장 여행
It was very clean. Good prices.
2024년 4월에 1박 숙박함
답변 제공: Ashley 님, 2024년 4월 9일
Thank you for your fantastic review! We're delighted to hear that you had a great experience during your stay with us. Ensuring a clean and comfortable environment for our guests is a top priority, and we're thrilled that you found our hotel to be very clean. Additionally, we're glad that our prices met your expectations and provided you with good value. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another excellent stay in the future! If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

10/10 - 훌륭해요

MARITZA

2024년 3월에 2박 숙박함
답변 제공: Ashley 님, 2024년 4월 9일
Thank you for taking the time to rate your stay with us! We're glad to see that you had a positive experience during your time at our hotel. If there are any specific highlights you'd like to share or areas where we can improve, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 - 훌륭해요

MARTHA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
this property is on top of a hill. the hill is covered in bluebonnets young man working nights was very helpful
2024년 3월에 3박 숙박함
답변 제공: Ashley 님, 2024년 3월 19일
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed your stay at our property and appreciated its scenic location atop the hill surrounded by beautiful bluebonnets. Our team works hard to ensure every guest has a memorable experience, and we're delighted to hear that our desk agent on staff was able to assist you and make your stay even more enjoyable. We hope to welcome you back again soon for another fantastic experience!

10/10 - 훌륭해요

Roland

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel has a great view of the city and its front yard is full of bluebonnets. The weather was great. Breakfast gets an "A." I can't think of anything that earn any bad grades.
2024년 3월에 3박 숙박함
답변 제공: Ashley 님, 2024년 3월 15일
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the stunning city views and the vibrant bluebonnets in our front yard. It's fantastic to know that you had great weather during your stay, allowing you to fully appreciate the beauty around us. We're especially glad that you found our breakfast offerings worthy of an "A" grade!At our hotel, providing exceptional experiences for our guests is always our top priority, and it's incredibly rewarding to receive such positive feedback. We hope to have the pleasure of welcoming you back for another delightful stay in the future!

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Ashley 님, 2024년 3월 19일
We're thrilled to receive your perfect rating! Thank you for choosing our property for your stay and for taking the time to share your feedback. It's wonderful to hear that you had a fantastic experience with us. If there's anything we can do to make your next visit even better, please don't hesitate to reach out. We can't wait to welcome you back for another five-star stay!

10/10 - 훌륭해요

Rogelio

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good place for rest
2024년 3월에 1박 숙박함
답변 제공: Ashley 님, 2024년 3월 7일
Thank you for the perfect score! We're thrilled that you had such a fantastic experience during your stay with us. We hope to welcome you back again soon for another wonderful stay!

10/10 - 훌륭해요

Vicky

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was so comfortable to come to after our busy days!
2024년 2월에 2박 숙박함
답변 제공: Ashley 님, 2024년 3월 2일
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you found our hotel to be a comfortable sanctuary after your busy days.Creating a welcoming and cozy atmosphere for our guests is always our goal, and we're delighted that we could provide you with a relaxing retreat during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful experience in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 - 훌륭해요

Jose

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente.
2024년 2월에 2박 숙박함
답변 제공: Ashley 님, 2024년 2월 21일
Thank you for your concise yet powerful review! We are delighted to hear that you had an excellent experience with us.Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.

10/10 - 훌륭해요

Justin

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very clean and front desk employees were amazing. Definitely would return.
2024년 2월에 1박 숙박함
답변 제공: Ashley 님, 2024년 2월 21일
Thank you for sharing your positive experience with us! We are thrilled to hear that you found our hotel very clean and that our front desk team provided you with exceptional service.Your kind words mean a lot to us, and we truly appreciate your recommendation to return. We look forward to welcoming you back for another enjoyable stay in the future!

8/10 - 좋아요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The only reason I gave the facilities average was because we didn’t like the shower with no light the lights in he bathroom were on each side of the mirror on the other side of the bathroom so the shower area was dark so we couldn’t see which bottle was the soap, shampoo or conditioner that were hanging in the shower. The vending machine on our floor the 2nd was out of goodies so we had to go down to the main floor. The beds were comfy,the breakfast was good although they ran out of coffee. But we would stay here again
2024년 2월에 1박 숙박함
답변 제공: Ashley 님, 2024년 2월 21일
Thank you for taking the time to share your feedback with us. We appreciate your thorough review and are delighted to hear that you found the beds comfy and enjoyed the breakfast offerings during your stay.We apologize for any inconvenience caused by the shower area's lighting arrangement and the vending machine on your floor being out of stock. Your feedback regarding these issues will be shared with our management team for further evaluation and improvement.Regarding the coffee shortage during breakfast, we sincerely apologize for this oversight and assure you that we will take measures to ensure it doesn't happen again in the future.Despite the challenges you experienced, we are grateful for your positive sentiment and willingness to stay with us again. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable experience.

8/10 - 좋아요

Daisy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is clean .
2024년 1월에 4박 숙박함
답변 제공: Ashley 님, 2024년 2월 10일
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our property to be clean. We're always striving to provide a comfortable and enjoyable experience for our guests. If there's anything specific you feel we could improve upon to earn that extra star next time, please feel free to share. We appreciate your input and hope to have the opportunity to exceed your expectations in the future!

10/10 - 훌륭해요

George 님, Cotulla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. Friendly staff
2024년 1월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 28일
Thank you so much for taking the time to leave us a fantastic 5-star review! We're delighted to hear that you had a positive experience during your stay with us. Our team works hard to ensure that our guests feel welcome and have a comfortable and enjoyable stay, so it's incredibly rewarding to receive your positive feedback.We appreciate your kind words and are thrilled to know that we were able to meet your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we would love to hear more. Your insights are valuable to us as we strive to continuously improve our services.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Safe travels and best regards

8/10 - 좋아요

Dayna

2024년 1월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 28일
Thank you for taking the time to share your feedback with us. We appreciate your rating of 8/10 and are pleased to hear that you had a positive experience during your stay. Your input is invaluable to us as we continuously strive to enhance our services.We'd love to learn more about your experience and how we can improve to earn that perfect 10 from you in the future. If there are specific areas where we can make enhancements or if there's anything you believe would contribute to a better stay, please feel free to share your thoughts with us. Your feedback is instrumental in helping us provide an even better experience for our guests.Thank you once again for choosing us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 - 훌륭해요

Adam

2024년 1월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 28일
Thank you so much for taking the time to leave us a fantastic 10/10 review! We're delighted to hear that you had a positive experience during your stay with us. Our team works hard to ensure that our guests feel welcome and have a comfortable and enjoyable stay, so it's incredibly rewarding to receive your positive feedback.We appreciate your kind words and are thrilled to know that we were able to meet your expectations. If there's anything specific that stood out to you or if there are any suggestions you'd like to share, we would love to hear more. Your insights are valuable to us as we strive to continuously improve our services.Once again, thank you for choosing us, and we look forward to welcoming you back in the future. If there's anything we can do to make your next stay even more memorable, please don't hesitate to let us know.Safe travels and best regards

8/10 - 좋아요

Bill

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you for taking the time to leave a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to make it a 5/5 experience for you, please let us know. Your input is valuable, and we look forward to serving you even better in the future.

10/10 - 훌륭해요

Dora

2024년 1월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!

10/10 - 훌륭해요

Rodney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!

10/10 - 훌륭해요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you for the fantastic 10/10 rating! We're delighted to hear that you had such a wonderful experience. If there's anything specific you loved about your stay or any suggestions you have for us, feel free to share. We aim to provide exceptional service, and your feedback is greatly appreciated. We look forward to welcoming you back for another perfect experience in the future!

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a horrible time at a motel 6, last time we were here. So happy we checked you all out..great stay, clean and friendly..will be coming back soon
2023년 12월에 2박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!

8/10 - 좋아요

Nancy

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Water pressure is nil. Free breakfast was ok but the coffee was so weak we could see the bottom of the cup. I will not stay here again The staff is nice and the place is. Clean.
2023년 12월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you for taking the time to leave a review! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to make it a 5/5 experience for you, please let us know. Your input is valuable, and we look forward to serving you even better in the future.

10/10 - 훌륭해요

Carol

2023년 12월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you for the fantastic 10/10 rating! We're delighted to hear that you had such a wonderful experience. If there's anything specific you loved about your stay or any suggestions you have for us, feel free to share. We aim to provide exceptional service, and your feedback is greatly appreciated. We look forward to welcoming you back for another perfect experience in the future!

10/10 - 훌륭해요

JERRIE

2023년 11월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!

10/10 - 훌륭해요

jamie

좋아요: 청결 상태
2023년 11월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The hotel was fine. I had a short stay.
2023년 11월에 1박 숙박함

8/10 - 좋아요

Ulf Kenneth

좋아요: 청결 상태, 직원 및 서비스
2023년 11월에 1박 숙박함

8/10 - 좋아요

David J

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff members were courteous and helpful and the room was clean and the bed comfortable. The only treadmill was not working so that was a disappointment. Parking was tight on both Friday and Saturday nights but OK on Thursday and Sunday nights. The breakfast selection was good although something other apples would be appreciated for the fruit selections.
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Susan

2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Angela

2023년 11월에 1박 숙박함
답변 제공: Ashley 님, 2024년 1월 23일
Thank you so much for your positive review! We're thrilled to hear that you had a 5/5 experience with us. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your feedback and hope to have the pleasure of serving you again in the future!

10/10 - 훌륭해요

Fernando

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Gary

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kristopher 님, Whitesboro

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Wyatt

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great kind staff and a wonderfully convenient location!
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Michael

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Not the room I requested months ago!!! I requested a king bed months ago. Got there two doubles! They couldn’t fix it either! Won’t be going back.
2023년 10월에 1박 숙박함
답변 제공: John 님, 2023년 11월 7일
Hi Im sorry you were not happy with your room type. You had requested a standard flow through room on your reservation which the hotel selects the available room type. When booking make sure to select a king room so this doesn't happen to you in the future. Again apologize we weren't able to fulfill your request at the time of check in due to room type selection

10/10 - 훌륭해요

Kendra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed two nights and the staff was very friendly and helpful. Room was clean and nice. Breakfast was good!
2023년 10월에 2박 숙박함

8/10 - 좋아요

KEITH

2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Jason

출장 여행
Everything was great!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kathleen

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good hotel stay
Nice clean, newer hotel. The lady at the front desk was very nice!
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Joshua

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
The stay was fine. The help were great. But!! We had ver very little water pressure on the second floor. You couldn’t take a shower. Very frustrating.
2023년 10월에 2박 숙박함

8/10 - 좋아요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

maria hortencia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything was excellent
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Tara

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Woman at front desk was very friendly and helpful.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Sara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was very clean
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Travis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Nice place with a nice little pool.
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Jason

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함