The staff is very nice, helpful and accommodating to the best of their ability. They did everything possible to make our stay as convenient as possible. However, we had several issues. We were a group of 4 and had booked 4 nights total: 1night at the beginning of the trip and 3 nights at the end which a few days later. Since we were a group of 4 we had booked a family suite. However, a month after booking, when I reached out to confirm our airport pick up, we were told that the hotel had overbooked the family suite for our 1night stay and offered us 2 other rooms. When we got there we noticed that the condition of the other 2 rooms were not as we had seen in the pictures for the family suite. Rooms and bathrooms were not well lit. Plus there was no hot water in one of the rooms. Hot water was an issue for the entire stay. Explanation: they use solar panels to heat up water and since it had been raining quite a bit, hot water was limited. (We didn’t run into any hot water issues at any of the other places we stayed, which were: Ait Ben Haddou, Merzouga and Dades Gorge.)
We used the Hammam on our last day and there was no hot water there either.
Other issues: some rooms seemed to be well put together and others seemed like they were haphazardly done (mirror in bathroom of one of the smaller rooms was too high) minor, but after everything else it just added on.
Really grateful to the staff though for being so nice.