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서머필드 럭셔리 리조트 & 보타니컬 가든 여행 후기

3.5 out of 5
서머필드 럭셔리 리조트 & 보타니컬 가든
Matsapha Valley Road, Matsapha

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 112개 이용 후기 중 55개" "
평점 8 - 좋아요. 112개 이용 후기 중 42개" "
평점 6 - 괜찮아요. 112개 이용 후기 중 7개" "
평점 4 - 별로예요. 112개 이용 후기 중 4개" "
평점 2 - 너무 별로예요. 112개 이용 후기 중 4개" "

9.2/10

청결 상태

8.4/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Sascha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A really lovely hotel i a wonderful botanical garden. The restaurant by the lake is so lovely. Breathtaking. Wonderful Pool area and possibility to have breakfast outside. The breakfast is a little bit liited by the selection but ok and very friedly staff. The rooms are very very bit but a little bit old-fashioned. Dinner was lovely . A quiet and beautiful place to stay.
2024년 3월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 4월 13일
Thank you for having selected Summerfield Botanical Garden and Exclusive Resort Matsapha as your prefered Hotel of stay and for taking the time to review our facilities and service.We are truly honored by feedback,We wish to extend our sincere apologies in that you were dissatisfied with the service in our breakfast. We will make sure that we look it as soon as possible because customer satisfaction is our top priority.We truly hope you will allow us another opportunity to welcome you back in the future and regain your confidence towards our property.

6/10 - 괜찮아요

Henrik

좋아요: 청결 상태, 편의 시설/서비스
별로예요: 직원 및 서비스
Das Personal in dem Restaurant und an der Bar ist nicht wirklich Kundenorientiert. Man hat das Gefühl, das eigentlich nur auf das Trinkgeld gewartet wird. Am Pool sind keine Toiletten zugänglich und Handtücher wrden werden nicht angeboten. Die Reinigungskräfte machen einen guten Job und das Essen war hervorragend. Was fehlt ist ein Supervisor, det sich um das Personal und die Gäste kümmert.
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Reinhard

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Das einzige. Manko war, dass am Zimmer und in der Rezeption keine Stromsteckeradapter für europäische Stecker zu haben sind und dass der Antennenanschluss für TV nicht funktioniert. Sonst alles perfekt.
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Kumbirai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 22일
Good day KumbiraiThank you for staying with us, we hope you had a great stay.looking forward to seeing you again

10/10 - 훌륭해요

Thulani

2024년 2월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
Good morning Thulani.Thank you for staying with us at Summerfield.I hope you enjoyed your stay

10/10 - 훌륭해요

Kumbirai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best place in Eswatini
A beautiful place to relax and enjoy the surroundings.
2024년 2월에 1박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
Good Morning kumbiraiThank you for staying with us!I hope you enjoyed your stay

8/10 - 좋아요

Harrieth

단체 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Beautiful ambiance, relaxing environment, the restaurant food is good as well. Don't forget to bring two pin plug
2024년 2월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
Dear HarriethThank you for choosing our hotel for your stay. I hope you enjoyed your time here. If you encountered any issues, please let us know, and we will do our best to improve.Thank you

10/10 - 훌륭해요

Mildred

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Het was een fantastisch resort met vriendelijke mensen. De omgeving rustgevend. 👏👏👏👍👍👍
2024년 1월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
Good day MildredThank you for choosing our hotel for your stay. If you enjoyed your time here, please share your experience with others. If you encountered any issues, please let us know, and we will do our best to improve.Thank you

10/10 - 훌륭해요

Keith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
Thank you for choosing our hotel for your stay. If you enjoyed your time here, please share your experience with others. If you encountered any issues, please let us know, and we will do our best to improve.

8/10 - 좋아요

Navtej

2024년 1월에 1박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
Dear NavtejThank you for choosing our hotel for your stay. If you enjoyed your time here, please share your experience with others. If you encountered any issues, please let us know, and we will do our best to improve.

10/10 - 훌륭해요

Caroline

가족 여행
좋아요: 청결 상태, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
Thank you for choosing our hotel for your stay. If you enjoyed your time here, please share your experience with others. If you encountered any issues, please let us know, and we will do our best to improve.

10/10 - 훌륭해요

Hermenegildo

연인과의 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place is nature, that's why I have chosen it. Is a huge and beautiful place, the back view of the kitchen is just wonderful. 👌👌
2024년 1월에 3박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
We are delighted that you chose our hotel. We hope you had an excellent stay, and if so, we would appreciate it if you could share your experience with others. Thank you for your feedback.Thank you.

10/10 - 훌륭해요

Matthieu

2024년 1월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
Thank you for choosing our hotel for your stay. If you enjoyed your time here, please share your experience with others. If you encountered any issues, please let us know, and we will do our best to improve.

6/10 - 괜찮아요

Suraj

2023년 12월에 3박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
We are delighted that you chose our hotel. We hope you had an excellent stay, and if so, we would appreciate it if you could share your experience with others. Thank you for your feedback.

10/10 - 훌륭해요

Cebile

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
We are delighted that you chose our hotel. We hope you had an excellent stay, and if so, we would appreciate it if you could share your experience with others. Thank you for your feedback.

8/10 - 좋아요

Edo 님, Luanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful gardens and scenary. Check in was a bit too slow and then also the wait for somebody to show us to our room was too long. There were no tv channels working and the interior of the rooms is showing its age. Its a beautiful place but seems some improvements can be made.
2023년 12월에 1박 숙박함
답변 제공: Nomvuyo Audrey 님, 2024년 2월 20일
Good day EdoWe are delighted that you chose our hotel. We hope you had an excellent stay, and if so, we would appreciate it if you could share your experience with others. We promise we will work on the keeping time and making sure that you get the service you deserve.Thank you for your feedback

8/10 - 좋아요

Patrícia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함

8/10 - 좋아요

MNR DJ

2023년 11월에 2박 숙박함

4/10 - 별로예요

Ahmed

The fridge in the room was not working. I asked twice for it to be repaired but no one came. whatever food i had in the fridge including yoghurts all went stale. I checked out early and did not stay the extra night. The hotel will have to refund me for this. I also requested for the airconditioner to be looked at as the room was not cooling down enough - again no feedback on this. Friday temperature 24 November was 41 degrees outside. Saturday was 33 degrees. I would recommend the hotel utilise a trolley to assist carrying baggage from the car to the room and not just with their 2 hands. As a guest of the hotel, it was suprising that we had to also carry our own luggage and the room was not near to reception so there was a bit of a walk. The hotel and rooms are lovely setup, however the hotel could do with additional in-door facilities eg Spa, sauna, jacuzzi etc.
2023년 11월에 2박 숙박함

8/10 - 좋아요

Patrick

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Le site est magnifique et le personnel est très sympathique, les chambres auraient besoin d’une mise à niveau. Restaurant de très bonnes qualité
2023년 10월에 2박 숙박함
답변 제공: Nosipho 님, 2023년 10월 24일
Thank you for choosing us. We are glad you enjoyed your stay. Please visit us again. We would really love to host you again

8/10 - 좋아요

Feroze

2023년 9월에 1박 숙박함
답변 제공: Nosipho 님, 2023년 10월 24일
Thank you for choosing to stay with us. We are glad you had a wonderful stay. Please visit us again. We would really love to host you again.

8/10 - 좋아요

Feroze

2023년 9월에 1박 숙박함
답변 제공: Leandre 님, 2023년 9월 27일
Thank you for choosing to stay with us. We are happy to see that you enjoyed your stay. Hope to see you again soon.

10/10 - 훌륭해요

Sicelo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Nosipho 님, 2023년 9월 4일
Thank you for choosing to stay with us. We are so glad to know that you had a great stay. Please do visit us again.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Went there for a weekend getaway with family. The place was easy to find and everything was just perfect from lady at the reception to having someone escorting us to our room. The rooms was clean and bedding was new!
2023년 8월에 1박 숙박함
답변 제공: Nosipho 님, 2023년 9월 4일
Thank you for choosing to stay with us. We are glad that you had a great time. Please do visit us again.

8/10 - 좋아요

Pierre

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Nomvuyo Audrey 님, 2023년 8월 10일
Good day PierreThank you for staying with us, I hope we were able to of great service during your stay.

8/10 - 좋아요

NASEEM

2023년 7월에 5박 숙박함
답변 제공: Nosipho 님, 2023년 7월 18일
We are very pleased that you had a good stay. Hoping to see you soon.

10/10 - 훌륭해요

Sebushane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Summerfield Eswatini
very efficient and friendly staff. breakfast was great
2023년 6월에 2박 숙박함
답변 제공: Leandre 님, 2023년 7월 3일
We are glad you enjoyed your stay. hoping to see you soon.

10/10 - 훌륭해요

Amancio

2023년 6월에 2박 숙박함
답변 제공: Leandre 님, 2023년 6월 28일
Thank you Amancio for choosing Summerfield Luxury Resort and Botanical Garden. We are glad you enjoyed your stay with us and hope to see you again soon. Our home is your home.

4/10 - 별로예요

Isabel

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Fomos enganados. Adquirimos dois quarto executive e colocaram-nos nos quartos 102 e 103 sem qualquer explicação. Quando reclamamos disseram que a culpa era da EXPEDIA e atribuiram-nos dois quartos inferiores alegando não terem executive. Não fomos reembolsados da diferença. No almoço de dia 24 não havia os dois primeiros pratos de carne do menu. Estamos frustrados com o atendimento do hotel.
2023년 6월에 1박 숙박함
답변 제공: Leandre 님, 2023년 6월 26일
My most sincere apologies for your unpleasant stay. We take pride in our Resort and our service, and we would like to extend our deepest apologies. Please do visit us again soon and I personally assure you that you will not receive the same service that you did.

6/10 - 괜찮아요

CELSO

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad stay in Eswatini Summerfield Lixury resort
I didn’t like my stay because what I booked was not what they give me I booked the comfort with one bedroom room but they give me the luxury room with two bedroom. The site hotels.com shows the rooms that is fully booked. What the hotels.com show is not correct.
2023년 6월에 1박 숙박함
답변 제공: Leandre 님, 2023년 6월 26일
My most sincere apologies for your unpleasant stay. We take pride in our Resort and our service, and we would like to extend our deepest apologies. Please do visit us again soon and I personally assure you that you will not receive the same service that you did.

10/10 - 훌륭해요

Michael

2023년 6월에 2박 숙박함
답변 제공: Leandre 님, 2023년 6월 21일
Thank you for choosing Summerfield Luxury Resort and Botanical Gardens. We hope to see you again soon.

10/10 - 훌륭해요

Rory

2023년 6월에 1박 숙박함
답변 제공: Leandre 님, 2023년 6월 16일
Thank you for choosing Summerfield Luxury Resort and Botanical Gardens. We hope to see you again soon.

10/10 - 훌륭해요

Phuong

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and eco-friendly hotel, will visit again
2023년 5월에 1박 숙박함
답변 제공: Leandre 님, 2023년 5월 20일
Thank you Phuong

10/10 - 훌륭해요

Dr. Heinz-Georg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Grüne Oase!
Sehr schöne Anlage - das Attribut Botanical Garden hat absolut seine Berechtigung. Die Hütten und die anderen Gebäude haben - auch im Kontrast zum "normalen" Eswatini - einen leicht pompösen touch, man fragt sich etwas, was dahintersteckt. Wir waren die einzigen ausländischen Touristen, ausser ein paar Geschäftsleuten war nichts los. Den Pool hatten wir insofern für uns allein.
2023년 4월에 2박 숙박함
답변 제공: Leandre 님, 2023년 4월 27일
We are glad you enjoyed your stay with us and hope to see you again soon.

10/10 - 훌륭해요

Kayama

2023년 4월에 1박 숙박함
답변 제공: Leandre 님, 2023년 4월 27일
Thank you for staying with Summerfield resort. We hope we met your expectations and to see you again soon.

8/10 - 좋아요

Festus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was indeed my best
2023년 4월에 1박 숙박함
답변 제공: Leandre 님, 2023년 4월 27일
Thank you for staying with Summerfield resort and glad you enjoyed our breakfast service. We hope we met your expectations and to see you again soon.

8/10 - 좋아요

Roger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Schöne Unterkunft
2023년 3월에 1박 숙박함
답변 제공: Leandre 님, 2023년 4월 27일
Thank you for staying with Summerfield resort. We hope we met your expectations and to see you again soon.

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 3월에 1박 숙박함
답변 제공: Leandre 님, 2023년 4월 29일
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated. We hope to see you at our home again.

8/10 - 좋아요

Sphamandla

2023년 3월에 2박 숙박함
답변 제공: Leandre 님, 2023년 4월 29일
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated and taken into consideration. We hope to see you at our home again.

10/10 - 훌륭해요

NJ

2023년 3월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2023년 3월 15일
Good day NJ,Thank you for choosing us, we really appreciate that you enjoyed your stay.

10/10 - 훌륭해요

Deodat

2023년 3월에 4박 숙박함
답변 제공: Leandre 님, 2023년 4월 29일
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated. We hope to see you at our home again.

10/10 - 훌륭해요

Miss N M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tranquility.
2023년 2월에 2박 숙박함
답변 제공: Nomvuyo Audrey 님, 2023년 3월 15일
Thank you so much for choosing to stay with us.Hope you will come back again.

4/10 - 별로예요

Prince

출장 여행
별로예요: 청결 상태, 직원 및 서비스
Outside ambiance gardening perfect superb, rooms untidy dusty lights old TVs few channels
2023년 2월에 1박 숙박함
답변 제공: leandre 님, 2023년 4월 29일
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated and taken into consideration. We hope to see you at our home again.

10/10 - 훌륭해요

Jose

2023년 2월에 1박 숙박함
답변 제공: leandre 님, 2023년 4월 29일
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated. We hope to see you at our home again.

10/10 - 훌륭해요

Chris

2023년 2월에 2박 숙박함
답변 제공: leandre 님, 2023년 4월 29일
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated. We hope to see you at our home again.

10/10 - 훌륭해요

LAURENT

2023년 1월에 1박 숙박함
답변 제공: leandre 님, 2023년 4월 29일
We are pleased to hear that you have enjoyed your stay at our prestigious resort. Your feedback is much appreciated. We hope to see you at our home again.

10/10 - 훌륭해요

Dirk 님, Bethesda

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed for 10 days over the holidays and had an amazing time. The location is beautiful, between Ezulwini and Manzini, in the midst of a botanical garden, with peacocks roaming freely, staff are fantastic (thank you Cyril, Doc), the rooms are spacious and clean, it is quiet and peaceful, the breakfast next to the pool area is plenty and delicious, the restaurant is amazing, next to the ponds, with an enticing menu. We will make this our „home away from home“ from now on.
답변 제공: Nomvuyo Audrey 님, 2023년 3월 15일
Good day Dirk,Thank you for choosing to stay with us and thank you for the lovely review.

8/10 - 좋아요

Mpho

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The Seres
The place is very nice, however the staff at the restaurant and house keeping needs to be thoroughly trained to improve their customer service.
2022년 12월에 6박 숙박함

8/10 - 좋아요

Neuza

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 3박 숙박함

10/10 - 훌륭해요

Vusumuzi

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There's honestly nothing like this place. We were there attending a friend's wedding and sprung for the Garden Villa for two nights as a treat. The room (or rather rooms) was massive. We have 15 month old and he enjoyed being able to run around between the living and sleeping areas and the bathroom was big enough that it had two doors. The room was spotless, Wifi was above average and the check-in and check out were smooth. The pool was also a nice treat and one of the best surprises was the abundance of peacocks, guinea fowl and ducks that grace the property. Honestly a little taste of paradise. If I had one complaint it would be that a couple of times I had to chase down my server when we wanted to settle our bill. Anyone that's travelled around the world post-Covid knows that this a pretty common issue with wait staff these days so no a huge disappointment.
2022년 12월에 2박 숙박함
답변 제공: Leandre 님, 2023년 4월 27일
Thank you for choosing Summer Resort. We are glad you enjoyed your stay. We hope to see you soon.