Find Resorts & Hotels with Spas in Mazatlán

"I was very UNHAPPY! First time being disappointed in Mazatlán. First off, there’s a limit to how many people can stay in a room and they charge for every person including children under 8! I don’t like going to a hotel where the staff wants to invade my privacy and wants to know who all is staying in my room including names and ages. Especially if I’m only paying for the room only not any amenities or meals. I am a very private person and I highly disliked that! Second off my mom and dad are American citizens who live in Mazatlán and wanted to visit me and their grandchildren and wasn’t allowed to enter the hotel with out a day pass!! Which was 980 pesos per day! That was outrageous to me. I was so offended they completely disregarded my feelings at the front desk. Lastly, while at the cabanas on the beach I was extremely annoyed with all the vendors constantly coming up to us asking if I wanted to buy items. I’ve been to Mazatlán plenty of times and I don’t need any items! I couldn’t relax peacefully at the beach without people soliciting us! Those vendors shouldn't be allowed to cross the line where guests are sitting at on the beach! I was so annoyed and ruined my relaxation moment! So disappointed coming from west Texas I don’t recommend staying here! "

"dead roaches in the bathroom, noisy beach"

"Non"

"Yes "

"Been to this resort 8 times over the past 14 years, for a reason. The service is great, the food is good, very good at the a la cartes. THIS time however, and this is the reason I will not go back again - the hotel allows mexican bands on the beach to play if someone hires them. Which in the past was fine - they would play a few songs and move on. What has changed is they now have amplifiers and speakers, which DRAMATICALLY increases the volume. As well, they basically played for 4-5 hours straight, ALL AFTERNOON (from 1-5 pm), EVERY DAY!! It was beyond annoying! You could hear it CLEARLY from our room on the fourth floor, to the point we could not have a siesta if we wanted to, and the trumpets and tuba was SO loud. Every Day. 4-5 hours. Other hotels have signs on the beach prohibiting guests from hiring these bands. The El Cid should seriously consider this, because if they don't, I will never book there again."

"The ocean view from our room was spectacular. A/C worked well. We did have two days without hot water. One or two lights didn't work, but enough did. The staff was in all areas were excellent. "

"Beautiful view Very dated rooms. Upgrades would enable staff to clean more effectively. Not to the level of resorts in its category. The grounds are beautiful and well kept, but the rooms have not been. The food was excellent. The buffet was just a buffet, but that's not my preferred choice of food. Well, the other on the property was wonderful. Pool bartenders were awesome. "

"Great staff ; excellent place for the family "