Suite, 1 King Bed, Non Smoking | Desk, iron/ironing board, rollaway beds, free WiFi
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Reviews of Super 8 Wyndham McAllen Downtown- City Center-Plaza Mall-Airport

2.5 out of 5
Super 8 Wyndham McAllen Downtown- City Center-Plaza Mall-Airport
1505 South 9th Street, Exp 83 West and 9th Street, McAllen, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 456 out of 1001 reviews" "
Rating 8 - Good. 345 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Arturo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked cleanliness and very nice room. Breakfast need s some bacon and eggs.
Stayed 1 night in May 2024
Response from Guest Relations on May 19, 2024
Thank you for your feedback. We are delighted you enjoyed your stay.

10/10 Excellent

Johan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Apr 2024
Response from Guest Relations on Apr 27, 2024
Thank you for your recent feedback on your stay. We appreciate the comments. Looking forward to seeing you again in the future.

8/10 Good

Analaura

Traveled with partner
Liked: Cleanliness, staff & service
Its a nice place for a night or two, with minimum service.
Stayed 3 nights in Apr 2024
Response from Guest Relations on Apr 20, 2024
Thank you for your feedback. We appreciate the comments. Looking forward to seeing you on your next visit.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 14, 2024
Thank you for your comments. we appreciate the feedback. Thank you for staying with us.

10/10 Excellent

Abel Saenz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente cuarto
Stayed 2 nights in Mar 2024
Response from Guest Relations on Apr 2, 2024
Gracias por tus comentarios. Apreciamos que se quede con nosotros.

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Relations Manager on Mar 25, 2024
Gracias por tus comentarios. Apreciamos que se quede con nosotros. ¡Esperamos poder servirle nuevamente en un futuro cercano!

10/10 Excellent

Jhednaldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2024
Response from Guest Relations on Feb 29, 2024
Thank you for staying with us. We appreciate the feedback. Looking forward to serving you in the future!

10/10 Excellent

Rosa, Puyallup

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service! Very Clean
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 26, 2024
Gracias por estar con nosotros. Apreciamos los comentarios.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Dirty. Rude. Cheaper for a reason.
Their ratings are suspicious, don't reflect reality. Property/rooms don't look like pictures. The floor and table top were filthy. Was hoping to stay for 5 days but stayed only one. The morning receptionist is extremely rude and dismissive. Zero customer service skills. Asked for manager, she said she was the top. Said her name was Miranda. Their posts in response to negative feedback reflect the dismissive attitude. They dont care!
Stayed 1 night in Feb 2024
Response from Guest Relations on Feb 15, 2024
Thank you for staying with us. We appreciate the feedback. Sorry your stay didn’t go as expected. Keep in mind, if you need extra time please feel free to contact front desk for a courtesy late checkout. Thank you for your comments

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jan 2024
Response from Guest Relations Manager on Jan 26, 2024
Thank you for the feedback. We are glad you enjoyed your 7 day stay. See you again next year!

6/10 Okay

James

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Aversge rice for property
Stayed 1 night in Jan 2024
Response from Front Desk Manager on Jan 26, 2024
Thank you for staying with us. We apologize your stay did not go as expected. We look forward to serving you again.

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations on Jan 16, 2024
Gracias por tus comentarios. Apreciamos que se quede con nosotros. ¡Esperamos poder servirle nuevamente en un futuro cercano!

10/10 Excellent

Jose

Stayed 3 nights in Dec 2023
Response from Social Media Manager on Jan 26, 2024
Gracias por los comentarios. Agradecemos que nos haya elegido para sus necesidades de alojamiento. ¡Nos vemos pronto!

10/10 Excellent

Juan

Stayed 2 nights in Dec 2023
Response from Guest Relations on Jan 4, 2024
Thank you Juan. Come see us again! We appreciate the feedback.

10/10 Excellent

Samwel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk Manager on Jan 4, 2024
Thank you for the comments. We appreciate you staying with us.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it, not too expensive but good still nice quality
Stayed 1 night in Nov 2023
Response from Guest Relations on Jan 4, 2024
Thank you Ricardo for the feedback. We appreciate the comments and look forward to serving you in the near future!

8/10 Good

ERIC

Liked: Cleanliness, staff & service
Buena ubicación.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Nov 6, 2023
Thank you Eric for your comments. WE appreciate you staying with us.

2/10 Terrible

SALVADOR

Disliked: Cleanliness, staff & service
Go somewhere else, it's very cheap for a reason.
Stayed 3 nights in Oct 2023
Response from Guest Relations on Oct 23, 2023
Unfortunately, we could not accommodate your room of preference. You’ve been coming for years…sorry about the inconvenience.

2/10 Terrible

RENEE

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no breakfast. The rooms do not look like the pictures online. The area is very sketchy and not properly lit. We didn’t end up staying. Didn’t feel safe.
Stayed 1 night in Oct 2023
Response from Front Desk Manager on Oct 16, 2023
Unfortunately, your comments are inaccurate. We serve a continental breakfast every morning. You asked to see the room before checking in and you were satisfied and continued with the check in process. At the time of check in, it was mid afternoon and our surroundings are not "sketchy" We are sorry you did not continue with your stay.

10/10 Excellent

Cesar

Traveled with partner, Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Everything was fine. All the places we needed to go were within 5 miles to get there. Awesome place. Thanks
Stayed 5 nights in Oct 2023
Response from Guest Relations on Oct 28, 2023
Thank you for the feedback Cesar. We appreciate you staying with us.

6/10 Okay

maria elisa

Liked: Cleanliness, room comfort
Poor
They did not have Internet and their breakfast without milk or fruit, only bread and coffee, for the rate they charge the breakfast was very poor.
Stayed 1 night in Sep 2023
Response from Front Desk Manager on Sep 22, 2023
Thank you Maria for staying with us. We apologize for the internet as there was an area outage for most of the day. You were advised prior to check in regarding this issue. Our breakfast consists of waffles, fruit, oatmeal, bread, coffee and tea. Unfortunately, you can during the end of our breakfast hours. Apologies.

10/10 Excellent

Maylin

Stayed 2 nights in Sep 2023
Response from Guest Relations on Sep 25, 2023
Thanks Maylin for your feedback. We appreciate it.

10/10 Excellent

JOSE SALVADOR

Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 5, 2023
Thank you Jose. We appreciate you staying with us.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here just because it is the cheapest option. I stayed one night and immediately booked somewhere else for the rest of my trip. It felt like a horror movie was about to go down.
Stayed 4 nights in Jul 2023
Response from Guest Relations on Aug 10, 2023
Thanks Eric. You accidently posted this review to the wrong hotel. You checked out from the one you stayed one night and stayed the remaining 4 days with us. Please contact Expedia to revise your review

8/10 Good

Leticia

Stayed 2 nights in Jul 2023
Response from Front Desk Manager on Jul 27, 2023
Gracias por tus comentarios. Agradecemos los comentarios.

10/10 Excellent

jessica

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 8, 2023
Thank you Jessica for the feedback. Glad you enjoyed everything. See you soon in the near future!

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 2, 2023
Thank you Armando for staying with us. We appreciate the feedback. Looking forward to seeing you again in the future

2/10 Terrible

Deborah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Front Desk Manager on Jun 23, 2023
Thank you Deborah for staying with us. Unfortunately, you did not leave any feedback or issues you had during your stay so that we may have helped you. Please contact us to discuss your grievances.

8/10 Good

Isidro

Stayed 1 night in Jun 2023
Response from Guest Relations on Jun 23, 2023
Thank you Isidro for the feedback. Glad you enjoyed your stay. We appreciate you staying with us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June reservation
McAllen is very hot and humid during the summer. The room was cool but the humidity was uncomfortable in the room even with the a/c running
Stayed 4 nights in Jun 2023
Response from Front Desk Manager on Jun 16, 2023
Thank you for your comments. We appreciate you staying with us.

10/10 Excellent

pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Guest Relations on Jun 1, 2023
Thank you Pedro for the feedback. We appreciate you staying with us.

10/10 Excellent

Erik

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good! Wish it had a pool
Stayed 2 nights in Apr 2023
Response from Guest relations on May 14, 2023
Thanks Eric. We appreciate the feedback.

10/10 Excellent

Analaura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a stay, no 3xtra nothing bur if yoy are goibf to be our and about is great to spend the night.....this time we had a great bed.
Stayed 1 night in Apr 2023
Response from Guest relations on Apr 23, 2023
Thank you for your comments. We appreciate you staying with us.

10/10 Excellent

UCA TRAVEL

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2023
Response from Guest Relations on Apr 11, 2023
Thank you for your feedback. We are glad you enjoyed your stay. Hope to see you again!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large, clean room with sitting area. Continental breakfast available. Convenient to downtown.
Stayed 2 nights in Mar 2023
Response from Social Media Manager on Apr 9, 2023
Thank you Susan for the comments. We appreciate you staying with us.

10/10 Excellent

Bryan

Stayed 2 nights in Mar 2023
Response from Guest Relations on May 3, 2023
Thank you Bryan for your feedback. Glad you enjoyed your stay!

4/10 Poor

Marina

The moment I went inside the room I knew that I was not going to stay there, I had seen pictures online and it looked so much different than what actual room, I did lose the money that I spent for 6 days but I didn’t care to stay there!!!
Stayed 7 nights in Mar 2023
Response from Guest Relations on May 19, 2024
Thank you for your feedback. Unfortunately, you reserved a Smoking room and we had no availability to upgrade you to a nonsmoking room. Our apologies for not having nothing available to you.

8/10 Good

Edward

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
OK Place for the price, but lacked attention to details. For water cups none were in the room, we had to go around to the breakfast area to pick them up. We stayed two nights, left dirty towels on the bathroom floor but no one came during the day to pick them up. Bed was not made. On the plus side, the area was quiet, beds comfortable, if you're not looking for the best service you'll be OK.
Stayed 2 nights in Mar 2023
Response from Guest Relations on Mar 25, 2023
Thank you Edward for the comments. We apologize for not having the cups in your room. When guests are staying multiple nights, we will service your room upon request. This should’ve been clearly stated upon checking in. We apologize for the confusion. Thank you again for staying with us.

8/10 Good

Carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good motel !!
This motel is 2.5 stars and what they offer is like those motels 4 stars. Rooms, sheets, bathroom, floors impecable. There were some issues like: hair dryer doesnt work, what they serve is continental breakfast only. I wish I could have milk for those oats meal packages they put there. Their orange juice is not good (too dark like if it is from a can). Lobby is too tiny, but their staff very friendly. I would go back, no doubt.
Stayed 2 nights in Mar 2023
Response from Guest Relations on Mar 22, 2023
Thank you Carmen for the comments. We appreciate the feedback as we continue to look for ways to improve our facility.

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, property conditions & facilities
There are many areas under construction and it's a real pain in the neck drive around. Regarding the hotel, the personnel in the front desk were always willing to go the extra mile in order to answer any of my requests. Especially Mr. Robert. He was very helpful and professional when I asked him for any additional information about places and directions. Thank you very much !!
Stayed 2 nights in Mar 2023
Response from Guest Relations on Mar 19, 2023
Thank you Miguel for the comments. We appreciate the kind remarks. We hope to see you again in the near future!

10/10 Excellent

Esmeralda

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Relations on Mar 11, 2023
Thank you for your feedback. We appreciate you staying with us.

2/10 Terrible

Adriana

Stayed 1 night in Feb 2023
Response from Guest Relations on Mar 4, 2023
Gracias por la respuesta. Desafortunadamente, no podemos tener la culpa si reservó en el lugar equivocado. Esperamos verte de nuevo cuando estés en Mcallen.

6/10 Okay

Juan

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Feb 2023
Response from Front Desk Manager on Feb 21, 2023
Thank you Juan for your feedback. We appreciate you staying with us.

10/10 Excellent

BLANCA ISABEL

Stayed 1 night in Feb 2023
Response from Guest Relations on Feb 4, 2023
Thank you Blanca Isabel for the feedback. Glad to have served and hosted you during your stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 5 nights in Jan 2023

10/10 Excellent

Arturo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly
Stayed 1 night in Jan 2023
Response from Guest relations on Jan 21, 2023
Thank you Arturo. We appreciate you staying with us.

8/10 Good

Darien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
About what I’d expect for the price. Only used it over night. The room was clean.
Response from Front Desk Relations on Feb 3, 2023
Thank you Darien for the feedback. Glad you enjoyed the stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows were too hard.
Stayed 1 night in Jan 2023
Response from Guest Relations on Jan 21, 2023
Thank you Rogelio for the comments. We appreciate you staying with us.

10/10 Excellent

Yanet

Response from Guest Relations on Nov 6, 2023
Thank you Yanet for the feedback. We appreciate you staying with us. See you soon!

10/10 Excellent

MARYBEL

Stayed 1 night in Jan 2023
Response from Guest Relations on Jan 21, 2023
Thank you Marybel for the feedback. Hope to see you again in the future!