Mediterranean Region, hotel rooms at the Petit Palace

"It smells good. Some of the staff were great. I like the complimentary shuttle. And you can check in early. You must use your room key to use the power in the room. I didnt know that and didnt have power. Lol."

"Yes, very easy and convient."

"We really enjoyed our stay- the staff were very friendly and helpful and the room was clean and suited what we needed. A lovely rooftop terrace to enjoy after a day exploring the city. Great location too! "

"Best place to stay in Madrid "

"The hotel itself was clean and overall acceptable. However, stay away from the Gatsby Restaurant. The food quality was extremely poor and concerning. The soup and chicken both tasted old and acidic, as if they had been prepared days in advance and improperly stored. The mashed potatoes were clearly sour, which should never happen with fresh food. When we raised this with the server (blonde waitress), her response was rude and dismissive. Instead of addressing the issue, she became defensive and told us we “don’t know what we are talking about.” For context, we own multiple restaurants in New York and are very familiar with proper food standards. Sour potatoes and acidic soup are clear signs of improper storage or spoilage. The chicken leg had an unpleasant smell and dark discoloration, which was also concerning. Each issue we pointed out was dismissed with explanations like “this is how food is in Italy,” which is simply not true. To make matters worse, the restaurant was completely empty, yet we were still asked if we had a reservation. We ended up paying cash and leaving without finishing our meal. Also, despite Expedia Platinum benefits, no discount was applied. Overall: the hotel is fine, but the restaurant experience was unacceptable and should be avoided."

"Location is premium! Hotel wise- super friendly staff, however rooms could use pl"

"Beautiful stylish hotel. Rooms are exceptional. We had interconnecting rooms for our family. Rooms were large and fantastic interior design. Everything was in pristine condition and very clean. Staff were very professional and friendly. They were very helpful making suggestions for day trips and restaurant recommendations. The location was brilliant. Well centred but in walking distance of most of the main sights. The breakfast buffet had a great selection of hot and cold food.Thank you for an enjoyable stay! "

"They are not so communicated and not clear with the answers and they get angry if you're questions more than 4."

"Great staff, friendly and helpful in every aspect. Nice Clean room, well maintained property "