2/10 - 너무 별로예요
Psf
출장 여행
2018년 12월 4일
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property looked exactly like the photos displayed.However,upon arrival, there was no tv,no wifi,soiled towels, broken window latch (whereby someone could easily climb through into the property),broken kettle,scuffed walls l, broken rangehood and stove top.These issues were raised when discovered and I was promised a refund for of 20% for everyday of my stay until wifi is available. It has been almost over 3weeks now and i have yet to receive my refund and an update from the team. Response rate and customer service is extremely poor. I have tried calling but 3 out of the 5 times I have called,I was placed on hold for over 15mins and will be eventually asked to record a voicemail.
Psf
2018년 11월에 10박 숙박함