Superior Two Bedroom Apartment | View from room
Check availability

Reviews of Punthill Northbank

4.5 out of 5
Punthill Northbank
560 Flinders Street, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1000 reviews" "
Rating 8 - Good. 341 out of 1000 reviews" "
Rating 6 - Okay. 71 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Petros Spiros

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 14 nights in Jan 2020

10/10 Excellent

Brittany

Stayed 1 night in Sep 2019

6/10 Okay

Tom

Liked: Cleanliness
Alright
Clean and easy but very noisy due to construction and was not warned about it at all
Stayed 1 night in Jan 2021

6/10 Okay

Zhenzhong

Liked: Cleanliness
Stayed 4 nights in Dec 2020

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Mould in shower, the basin was so small. Shower pipe was broken, door sropper was damaged. Reallt disappointed for the money i wasted.
Stayed 3 nights in Dec 2020

8/10 Good

Karen, NSW

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, Clean and everything you need for an apartment including washing machine and dryer. Parking is not on-site, but not very far from the property. Please make sure you asked for the amenities if not provide in your apartment. Due to Covid, we were supposed to be given a bag with all the amenities during check in. We did not realized that until check out.
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Dec 2020

6/10 Okay

Travis

Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Happy stay
The studio apartment room was much larger than we anticipated. The room was very clean and spacious the only downside was the noise from the trains which we are not used to.
Stayed 1 night in Nov 2020
Response from Nafeez on Nov 25, 2020
Hi, Thank you for your great review. We look forward to welcome you back to Punthill Northbank. Best Regards, Team Punthill Northbank

10/10 Excellent

Colm, Healesville

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Great location and views over the Yarra River towards Southbank and the wider bay vista, the bed was comfortable and the bathroom was clean. Would stay here again, no problem.
Stayed 3 nights in Jul 2020
Response from Leah Watson on Jul 17, 2020
Dear Colm, Thanks for the lovely review. We really appreciate your feedback and hope to welcome you again soon.

10/10 Excellent

JOHN

Liked: Cleanliness, room comfort
All around great property!
We were totally pleased with our stay at this property. Starting with friendly and competent staff at reception and continuing with a spotless, modern and well-appointed unit. Full kitchen and washer & dryer in the unit. Plenty of fast food take-out, a major tram line and many sights right at the doorstep. We felt safe, even walking at night. We did not feel the need for car rental and ended up exploring the city on foot. Highly recommend this property.
Stayed 2 nights in Mar 2020
Response from Nafeez on Mar 28, 2020
Hi, Thank you for giving us a perfect rating and for recommending our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

8/10 Good

Dave

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2020
Response from Leah Watson on Mar 24, 2020
Hi Dave, Thanks for the 8 out of 10. We appreciate it!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, good service from the staff, good location.
Stayed 2 nights in Mar 2020
Response from Leah Watson on Mar 18, 2020
Thanks for the kind words Danny

10/10 Excellent

Jo, Brisbane

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Great place, close to Southbank plenty of great eateries. Easy walking distance to tram and cbd
Stayed 3 nights in Mar 2020
Response from Leah Watson on Mar 16, 2020
Dear Jo Thanks for the feedback, We really appreciate it We hope to welcome you again soon

10/10 Excellent

Steph

Stayed 1 night in Mar 2020
Response from Leah Watson on Apr 29, 2020
Morning Steph, Thank you for the 10 out of 10, We appreciate your feedback

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love This Place
I really loved this hotel/apartment. It's only 2 blocks away from Southern Cross station which makes getting to and from airport a breeze. Lots of food options and within the free tram zone in the city so getting around is super easy. Have a kitchenette and a washer and dryer was a lifesaver too since I've been traveling for 2 weeks and was in dire need of clean clothes.
Stayed 8 nights in Mar 2020
Response from Leah Watson on Mar 16, 2020
Dear Vince, Thanks for the glowing review, We really appreciate your feedback. So glad to see you enjoyed our serviced apartment. We hope to welcome you back next time you are in Melbourne

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Leah Watson on Mar 16, 2020
Thanks for the 4 out of 5, We appreciate it!

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Modern. Friendly. Location. Great service even with a 1:30am check in. And great service with providing additonal stay requirements.
Stayed 4 nights in Mar 2020
Response from Leah Watson. on Mar 16, 2020
Thanks for the awesome review. We appreciate you taking the time to share it!

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020
Response from Leah Watson on Mar 10, 2020
Thanks for the 8 out of 10 James, We appreciate your feedback

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Nicely appointed accommodations, modern clean look and feel. The bedroom was comfortable with plenty of storage for a week long stay. Kitchen and living area were great although a small rug would have been nice in front of the sofa, the floors & the weather were a bit cold the week we stayed. There are trains about one block away, it tends to be noisy until the trains stop for the night.
Stayed 4 nights in Mar 2020
Response from leah Watson on Mar 10, 2020
Thanks for taking the time to share your feedback. Glad to see you had such an enjoyable stay. We hope to welcome you back again soon

6/10 Okay

Leung, Hong Kong

Traveled with partner
Disliked: Amenities
Forget to check in my room in the system and make it no WiFi service at all. Also, didn’t provide additional shower gel and shampoo everyday. Didn’t refill the issue box when it is finished.
Stayed 5 nights in Feb 2020
Response from Nafeez on Mar 6, 2020
Thanks for taking the time to share your feedback, I will be sure to follow up on the feedback you have provided. We hope to make it up-to you next time

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we come to Melbourne regularly and this is where we always stay - absolutely love it
Stayed 3 nights in Mar 2020
Response from Nafeez on Mar 6, 2020
Thank you so much for recommending our hotel and look forward to welcoming you back to Punthill Northbank.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Leah Watson on Mar 3, 2020
Thanks for the high score, We appreciate it!

10/10 Excellent

Sandarellee

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and pillows were oh soo magically wonderfully comfortable!!!
Stayed 1 night in Feb 2020
Response from Leah Watson on Mar 3, 2020
Morning Sandaralee, Thanks for the high score, We appreciate it. Glad you had a good nights sleep. We hope to welcome you again soon

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Leah Watson on Mar 3, 2020
Thanks for the high score, We hope to welcome you back again soon

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything everything we needed for a few days
Stayed 3 nights in Sep 2019
Response from Leah Watson on Feb 28, 2020
Thanks for taking the time to share your review. We hope to welcome you again soon

8/10 Good

Lillian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Leah Watson. on Feb 28, 2020
Dear Lillian, Thanks for the 8 out of 10. We appreciate your kind feedback

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities
Location perfect for a stay in the city. Close to train stations, casino, restaurants and shopping centres. As you would expect in such a central location, the noise from the traffic may be irritating for some.
Stayed 2 nights in Feb 2020
Response from Nafeez on Feb 24, 2020
Hi, Thank you for giving us a perfect rating and for recommending our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Leah Watson on Feb 23, 2020
Thanks for the 5 out of 5. We greatly appreciate it and hope to welcome you back soon

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom had drainage odour issueS and the air conditioner made a Terrible noise and didn’t work very well and the bed was way to soft that made me wake up with a sore back. And they didn’t have any decent tea bags. The tea was awful. Otherwise pleasant.
Stayed 1 night in Feb 2020
Response from Leah Watson on Feb 23, 2020
Thanks for taking the time to share your feedback, I will be sure to follow up on the feedback you have provided. We hope to make it upto you next time Kind Regards,

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Leah Watson on Feb 23, 2020
Thanks for sharing your feedback

10/10 Excellent

Paul, Tatura

Traveled with group
Liked: Cleanliness, amenities
Our room was a family two bedroom apartment on the 12th floor, North East corner of building. The main bedroom had full length windows that covered two walls, the view was fantastic and could even see the Yarra River. Only thing I could fault was silicon in shower was starting to grow mould. But I’m sure there maintenance crew will fix this ASAP. Will definitely stay again! 👍
Stayed 1 night in Feb 2020
Response from Nafeez on Feb 23, 2020
Hi Paul, Thank you for giving us a perfect rating and for recommending our hotel. I hope your next stay is just around the corner. Call us if there is anything we can help you with. Kind Regards, Nafeez Punthill Northbank

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Shame about the trains
Great property although on main busy road with trams and not far from very noisy main train lines. But lovely property, very clean, and close for services and transport
Stayed 1 night in Feb 2020
Response from Nafeez on Feb 22, 2020
Dear Lesley, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Kind Regards, Nafeez Punthill Northbank

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Nafeez on Feb 22, 2020
Thank you for the great score. Look forward for your next stay with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Leah Watson on Feb 20, 2020
Thanks for the 4 out of 5 ! We appreciate it

10/10 Excellent

thomas, NSW AUSTRALIA

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
very clean, spacious, great view, good value, close to crown, southerm cross station
Stayed 3 nights in Feb 2020
Response from Leah Watson on Feb 17, 2020
Thanks for the lovely review Thomas, Glad you had a nice stay.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to free tram stop. Short walk to train station.
Stayed 3 nights in Jan 2020
Response from Leah Watson on Feb 17, 2020
Thanks for the 5 out of 5. We appreciate it

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The view from room was fantastic. Room was spacious and comfortable
Stayed 1 night in Feb 2020
Response from Leah Watson. on Feb 13, 2020
Thanks for the awesome review!

8/10 Good

Usha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very conveniently located
Stayed 3 nights in Feb 2020
Response from Leah Watson. on Feb 13, 2020
Hey Usha, Thanks for the review. Glad you found the location convenient.

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Leah Watson. on Feb 13, 2020
Thanks for the 5 out of 5!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location. Near to trams and the train station. The rooms were clean and nice. There was a lot of construction noise during the day (I don't know when this will be finished). The aquarium is a block away. It is an easy walk to the south bank. Front desk staff were pleasant. Room was very comfortable. Microwave, fridge, oven, & stove top were all included. There is an ironing board and iron in the room.
Stayed 4 nights in Feb 2020
Response from Leah Watson on Feb 11, 2020
Thanks for posting such a lovely detailed review. We are glad you enjoyed the hotel and its location and hope to welcome you back again soon Kind Regards,

10/10 Excellent

Kate, melbourne

Traveled with partner
Liked: Cleanliness, amenities
Nice rooms, spotless apartment. Friendly staff and comfortable bed
Stayed 1 night in Feb 2020
Response from Leah Watson on Feb 9, 2020
Morning Kate, Thanks so much for the kind review - Glad to see you enjoyed your recent stay.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great! only thing that could be improved is if they got a pool
Stayed 1 night in Jan 2020
Response from Nafeez on Feb 8, 2020
Hi, We appreciate your valuable feedback and thank you for the great score. Kind Regards, Nafeez Punthill Northbank

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Nafeez on Feb 3, 2020
Thank you for your great review; looking forward to host you again at Punthill Northbank.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness
We loved the friendly service, bar service, and clean modern rooms
Stayed 1 night in Jan 2020
Response from Leah Watson on Feb 2, 2020
Thanks for the 5 out of 5, Glad you enjoyed your stay

10/10 Excellent

john, seattle, WA

Traveled with partner
Liked: Cleanliness, amenities
friendly services, convenient location. easy to get to the tram to travel all over Melbourne CBD (Downtown)
Stayed 2 nights in Jan 2020
Response from Leah Watson on Feb 2, 2020
Thanks for the awesome review John. We appreciate your feedback!

8/10 Good

Kingo, Perth

Liked: Cleanliness, amenities
Excellent location and great staff. Room was spacious and good amenities. Air conditioner wasn't working and 2 single beds pushed together to make a double mean't horrible lump in the middle. Weather wasn't to warm so was okay and they gave me a fan. Just stuffy and opening the windows would have made the noise from the trams and trains unbearable.
Stayed 4 nights in Jan 2020
Response from Leah Watson. on Jan 30, 2020
Hi Kingo, Sorry to see you had some issues during your stay, We hope to make it upto you on your next stay with us.

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Leah Watson. on Jan 30, 2020
Thanks for the high score Luis!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2020
Response from Leah Watson. on Jan 30, 2020
Thanks for the score

10/10 Excellent

Teri, D.C

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is provided. It is clean and modern. Perfect location for getting around by foot or tram and seeing different sights.
Stayed 2 nights in Jan 2020
Response from Leah Watson. on Jan 30, 2020
Thanks for the kind review Teri, We hope to welcome you again soon.