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"The location and view were truly excellent. Major tourist attractions were within walking distance. Right after check-in, we found that the bathroom sink was clogged, but it was promptly repaired. The breakfast was also outstanding. One downside was that noise insulation both inside and outside the hotel could have been better. Overall, it’s a very good place to stay in Edinburgh. "

"Too noisy even at late night. No control from Hotel. Breakfast was just normal, but not enough for that rate."

"When I checked in, an older staff member offered me an early check-in, which I appreciated. However, the room she assigned me was an accessible room with almost no view, very little natural light, and no shower curtain. It felt quite dark and uninviting. I asked to change rooms, and although she repeatedly told me the hotel was fully booked, she eventually offered a different room. This new room was noticeably bigger, cleaner, and had some sunlight—much better than the first one. Additionally, she never provided my Expedia VIP perks. It wasn’t until I re-checked in (to move to the new room) that a different concierge finally gave me a free drink coupon. I'm also unsure if all twin rooms are located below the check-in floor (which is on floor 5), but my room felt like it was beneath the hotel or at bridge level. It gave the impression of staying in a basement, which wasn’t enjoyable. Given these experiences, I’m uncertain if I would choose to stay at this hotel again."