Mexican Riviera, Mexico hotel rooms at the Banyan Tree

"ZERO instruction on getting to room. No welcoming, help with luggage, or any kind of complementary service. Spent an hour walking around because our building didn't exist on the map. Staff didn't seem to care about assisting us, and manager threatened to kick us out for voicing our concerns. In order to get any service at the room required 3+ calls to front desk. Staff was not happy or helpful, had to seat myself at restaurants most of the time and go out of my way to get cutlery or drinks. Dangerous open electrical wiring left open on street lamps, 2 days had power random outages Room card stopped working randomly and had to walk all the way to reception, drinking water not available until 9am even from front desk. Mini bar was difficult to get refilled in general. Floor was dirty, even after room was cleaned, and weird stains on the sheets. Beach was full of harassment from vendors, even behind the string gate, couldn’t even sit and enjoy a drink. No staff was present to put out sun shades for chairs Terrible experience, mostly due to staff. I will not be returning to a Riu"

"Fantastic!!"

"The staff was friendly and helpful! The property is clean and well maintained! We had a fantastic time and the ocean view was amazing!"

"Would of been nice to have a proper coffee shop also the sports bar should be for adults only Also need more entertainment outside in evening "

"Excellent, excellent service staff super friendly and always available book with confidence"

"Amazing service and fine. Upscale restaurants. I didn’t want to leave. "

"The pool and location is absolutely amazing!!!! Staff were so welcoming and helpful when needed! "

"Very nice it won’t inclusive resort. Rooms were nice. Food was very good, with a good selection of places to eat."

"This hotel is amazing great views great food great drinks, highly recommend…. Words could never describe the beauty"