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엘리먼트 마이애미 도랄 여행 후기

3 out of 5
엘리먼트 마이애미 도랄
3285 NW 107th Avenue, Doral, FL

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 543개" "
평점 8 - 좋아요. 1001개 이용 후기 중 284개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 79개" "
평점 4 - 별로예요. 1001개 이용 후기 중 44개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 51개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

2/10 - 너무 별로예요

Ochemia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
I’m an Elite guest by Marriot and I was told due to my reservations happening via Expedia they couldn’t allow me the benefit of checking out late. The late check out is at noon. I was given a 12:30p check out which I found completely absurd. Even after I stated of my status I did not obtain the greeting of being welcomed back. This property use to be fabulous to stay at while on business and leisure. This will definitely be my last time as there was hair found on the floor of what’s suppose to have been a cleaned room. Old dated sunken sofa with stains on it. The staff was okay but I’ve witnessed far better that’s for sure.
2024년 4월에 1박 숙박함
답변 제공: Element Miami Doral Team 님, 2024년 4월 16일
Certainly, here's a response to the review in English:Dear Guest We sincerely apologize for the experience you had during your recent stay with us. We deeply regret that we did not meet your expectations, particularly concerning the cleanliness of your room and the benefits associated with your Marriott Bonvoy Elite status.We take your feedback seriously and will work diligently with our housekeeping team to improve the quality of our services and prevent such issues from occurring in the future.Regarding the late check-out and the benefits of your Elite status, we understand your disappointment. To enjoy the exclusive benefits of Marriott Bonvoy, reservations must be made directly through the Marriott Bonvoy app. Unfortunately, on the day of your stay, we were fully booked, and the 12:30 PM late check-out was the best we could offer to honor your status, even though the reservation was made through a third-party company.Once again, we apologize for any inconvenience caused during your stay. We value your loyalty as an Elite member and hope to have the opportunity to enhance your experience in future visits.

8/10 - 좋아요

Nathalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Element Miami Doral Team 님, 2024년 4월 15일
Thank you for taking the time to share your feedback with us.

8/10 - 좋아요

julio

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very conveniente easy acces corteous and Friendly people.
2024년 4월에 7박 숙박함
답변 제공: Element Miami Doral Team 님, 2024년 4월 10일
Thank you for your review! We hope to welcome you back again soon!

10/10 - 훌륭해요

John

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every was perfect I loved this hotel
2024년 4월에 2박 숙박함
답변 제공: Element Miami Doral Team 님, 2024년 4월 9일
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Martha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a family hotel with all the comforts.
2024년 4월에 2박 숙박함
답변 제공: Element Miami Doral Team 님, 2024년 4월 8일
Thank you for your feedback!

10/10 - 훌륭해요

Luis 님, Santo Domingo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Parking space availability, good breakfast and friendly staff.
2024년 3월에 8박 숙박함
답변 제공: Element Miami Doral 님, 2024년 4월 1일
We're delighted to hear that you appreciated our ample parking, delicious breakfast options, and the warm hospitality of our staff during your stay. Your feedback motivates us to maintain the high standards we strive for. Thank you for choosing our hotel, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Raul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect.
2024년 3월에 2박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 29일
Thank you for your kind review! We're glad to hear that you had a positive experience. We hope to have the pleasure of welcoming you again in the future.

10/10 - 훌륭해요

Arturo

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great front office staff, the breakfast team is amazing , cleanness is their strong angle
2024년 3월에 3박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
Thank you for recognizing the excellence of our breakfast team; we'll be sure to pass on your compliments.

6/10 - 괜찮아요

Bhavin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The hotel was very nice and fancy. Really enjoyed it and my family feels the same. Rooms were spacious and comfortable. Breakfast had many nice options and staff were friendly. The only problem was I booked Element hotel because it showed EV Charging stations but at the hotel out of two, only one charging station is working. I wasn’t able to charge my car as every time one car would always be in place for charging. I had to go outside for charging and it caused me to pay extra. I am disappointed with the service.
2024년 3월에 3박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We're delighted to hear that you and your family enjoyed your stay at our hotel! It's fantastic to know that you found the rooms spacious and comfortable, and that you appreciated the variety of options available at breakfast. However, we apologize for the inconvenience you experienced with the EV charging stations. We understand how frustrating it must have been to encounter this issue, and we're sorry for any inconvenience it caused you. Your feedback is valuable to us, and we'll work to address this concern to ensure a better experience for our guests in the future. Thank you for bringing it to our attention.

10/10 - 훌륭해요

oussama

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent
2023년 12월에 8박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We're honored by your review; thank you for choosing to stay with us.

10/10 - 훌륭해요

Arturo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We're grateful for your review; it means a lot to us

8/10 - 좋아요

Lisa

2024년 2월에 3박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 28일
Thank you for taking the time to share your feedback!

10/10 - 훌륭해요

shawna Sequoia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the Easy EV parking and large cooking area/kitchen.
2024년 3월에 4박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
Your feedback is invaluable to us; thank you for sharing your thoughts.

8/10 - 좋아요

Genesis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The only bad thing I could say was the ac in the room. It got hot at times even though we would turn it on.
2024년 2월에 3박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the AC in your room. Ensuring our guests' comfort is our top priority, and we regret that we fell short in this aspect during your stay. Your feedback is valuable to us, and we will address this issue promptly to ensure it doesn't occur in the future.

6/10 - 괜찮아요

Sang 님, Los Angeles

별로예요: 직원 및 서비스
Someone play game with the room for guest.
2024년 2월에 1박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
. Your feedback is important to us, and we strive to provide a safe and enjoyable experience for all our guests.

8/10 - 좋아요

Edgardo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente ubicación, todo estaba limpio, el desayuno un poco decepcionante.
2024년 2월에 3박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We're thrilled to hear that you enjoyed your interactions with our front office staff!

4/10 - 별로예요

Tania

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we got to Element hotel and did our initial check-in, the room assigned had only one bed and the reservation was for two. At front desk, Gadiel helped us and explained that the system had done an "upgrade" to a suite, which I was never informed of. Unfortunately, it was 4 of us, so that wasn't going to work. Very diligently, he verified at the Aloft hotel ( property is side by side to Element and walking distance) and not only got us a two bed room within minutes, but also went with us and did the check in process and took us to our room to verify that everything was fine. Since the hotels are part of the same chain, He's allowed to do that. Gadiel's excellent customer service is what made the difference in our stay. The first person that checked us in, could've verified the room type seeing that it was 4 of us and avoided the delay and back and forth. But once again, great customer service can turn around a guest's experience for the better!
2024년 2월에 1박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We sincerely apologize for the inconvenience you experienced during your initial check-in. Thank you for acknowledging Gadiel's exceptional customer service in resolving the situation promptly and efficiently. We will address the issue to ensure a smoother check-in process for our guests in the future. Your feedback is invaluable to us, and we hope to have the opportunity to provide you with a seamless and enjoyable stay on your next visit. Thank you for choosing Element hotel.

8/10 - 좋아요

Arturo

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As always the staff in the breakfast area are the best, with a big smile and very caring, i would suggest putting a Tip jar for them. The staff at the check in counter in the mornings where very nice and always greeted us. The evening staff could use a bit more training in greeting and even responding to a greeting, specifically a gentleman with very short hair and beard, at one point we thought he was in a bad humor or something. This Hotel is doing great in everything else, we are very pleased and will continue to visit every time we go to Miami for business.
2024년 1월에 6박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We're delighted to hear that you enjoyed your experience at our breakfast area and that our staff made a positive impression on you. Your suggestion about a tip jar for the breakfast staff is duly noted and will be considered. We appreciate your feedback regarding the check-in counter staff, and we'll address this matter with our team to ensure consistent service excellence throughout all shifts. Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit to Miami for business.

10/10 - 훌륭해요

Sharmin

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s actually nice.I like it .they’re service good!!!
2024년 1월에 4박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
Thank you for sharing your positive feedback! We're glad to hear that you enjoyed your experience and found the service to be good. If there's anything specific you liked or if you have any suggestions for improvement, please feel free to let us know. We appreciate your support!

8/10 - 좋아요

Samuel

2024년 1월에 2박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
Thank you for taking the time to share your feedback!

10/10 - 훌륭해요

francia Estefany mendez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Muy buena experiencia , se duerme muy rico . Todo muy limpio. Volvería a hospedarme !
2024년 1월에 3박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We're thrilled to hear that you had a great experience and enjoyed a restful night's sleep. Thank you for choosing to stay with us! We look forward to welcoming you back in the future. Your feedback is greatly appreciated!

8/10 - 좋아요

Marcus

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property and location. I would go therr again.
2024년 1월에 4박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
Thank you for recognizing the excellence of our breakfast team; we'll be sure to pass on your compliments.

10/10 - 훌륭해요

Noel Alexei

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ok
2024년 1월에 2박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
Thank you for taking the time to share your feedback!

8/10 - 좋아요

Naomi

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
C'était une très bonne expérience, le personnel est très professionnel. Petit bémol pour le restaurant par rapport au prix de 2 portions de frites à emporter (25$ les deux), prix un peu excessif à mon goût, dans la mesure où chaque portion n'etait pas copieuse du tout. J'ai payé quand même car j'avais pas d'autres options. Sinon je retournerai très volontiers dans cet hôtel.
2024년 1월에 2박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We're delighted to hear that you had a very good experience and found our staff to be professional. We appreciate your feedback regarding the pricing at the restaurant and will certainly take it into consideration for future improvements. Despite this, we're glad to know that you would happily return to our hotel. Thank you for sharing your thoughts with us!

8/10 - 좋아요

allison

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The property was fine. It's in a decent neighborhood lots to do around Doral. Our issue is that the water in the shower never got hot. It was luke warm at best -- but not even. I understand low flow faucets, but that should not mean I have to shower in tempid water. I was a one night stay, had it been longer I would have had to consider changing hotels.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Flor

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

4/10 - 별로예요

Vanna

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I woke up to cockroach which I did draw to the attention of the front desk. I even have a picture of it as prove which I showed and was told I would be contacted by a manager. To date I have called back the hotel to speak with one, left a message and wasn’t called back. I intentional delayed writing a review to see what follow up will be done, ABSOLUTE FAILURE!
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Radames Melendez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Marcos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Big clean rooms, friendly staff. Really enjoyed my stay
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Nancy

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Alejandro 님, Santo Domingo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a very centric place for people who need to be close to Doral city and neighborhood. Easy going personal and comfortable facilities.
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

Dario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 8박 숙박함

8/10 - 좋아요

Leo

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Maria Alexandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente estadia
Hotel muy limpio. Excelente desayuno. No es nuevo pero está con buen mantenimiento. Habitaciones muy cómodas. El personal muy atento
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Luis G

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property, clean, modern and very comfortable. Friendly staff eager to help customers. Excellent breakfast. Just point out that the hotel needs more facilities to charge electric cars. We were never able to load our car in 10 days. Only 1 of 2 charging stations worked and it was always busy.
2023년 12월에 8박 숙박함

8/10 - 좋아요

Jean Pierre

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Alexander

2024년 1월에 2박 숙박함

8/10 - 좋아요

GILLES

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함

8/10 - 좋아요

Karin

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 12월에 3박 숙박함

6/10 - 괜찮아요

Francisco

좋아요: 직원 및 서비스
별로예요: 청결 상태
Poor maintenance...
Poor maintenance. Old rugs, broken furniture, saggy beds, everything needs a rebang. breakfast just ok. It was like staying on one of those small cheap business hotels in Latin America.
2023년 12월에 11박 숙박함

10/10 - 훌륭해요

Junior

2023년 12월에 5박 숙박함

10/10 - 훌륭해요

ALCIDES

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 6박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We're grateful for your review; it means a lot to us.

10/10 - 훌륭해요

Rosney

2023년 12월에 5박 숙박함

8/10 - 좋아요

Christopher Lyndon Steiger

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a really nice hotel. We had no problem with the staff, surroundings, room, or any part of our stay. While small, the breakfast was quite good, it could go a little later, but we enjoyed it.
2023년 12월에 5박 숙박함

8/10 - 좋아요

Hanyoung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 5박 숙박함
답변 제공: Element Miami Doral 님, 2024년 3월 27일
We appreciate your detailed review and valuable insights.

10/10 - 훌륭해요

Gisele

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 5박 숙박함

10/10 - 훌륭해요

towfeeq

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was very nice
2023년 12월에 6박 숙박함

10/10 - 훌륭해요

Rigoberto

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel. Superb location. Amazing staff!!!
2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Coral Vivas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast! Wonderful kitchen and beds! My dad's accessible room was very spacious. Our double room was small but great kitchen , and bathroom. Great gym! Wonderful staff. I will recommend it and come back. Very convenient location. You won't regretted.
2023년 12월에 6박 숙박함