The manager/ host on reception in the evenings was very inhospitable. Whilst he did what was required, he ignored me at times whilst I was there, didn't greet me warmly, gave rude instructions to his staff, and generally was in a bad mood every time I engaged with him. It made my stay unenjoyable, and made me much more attuned to the other issues in the hotel, such as the worn state of the rooms and some issues with cleanliness. I ended up having to change rooms because the first one had a smell and old cigarette butts on the balcony. The rest of the staff are lovely but I believe they're being managed poorly because when I was getting breakfast one staff member (politely) interrupted me whilst I was serving myself to ensure I signed for breakfast. Getting me to sign is fine, but it was awkward because there was no process for this - I had my hands full and was standing at the buffet in front of other guests. It indicated to me that for the management, hospitality is a low priority. It's a shame, because all of the staff were super friendly otherwise and trying their best, particularly the bar staff and the porters.