실내 수영장

햄프턴 인 미네아폴리스/번즈빌 여행 후기

2.5 out of 5
햄프턴 인 미네아폴리스/번즈빌
14400 Nicollet Ct, Burnsville, MN

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 763개 이용 후기 중 403개" "
평점 8 - 좋아요. 763개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 763개 이용 후기 중 77개" "
평점 4 - 별로예요. 763개 이용 후기 중 29개" "
평점 2 - 너무 별로예요. 763개 이용 후기 중 23개" "

8.8/10

청결 상태

9.0/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Craig

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Thank you for taking the time to leave this wonderful rating, Craig! We hope to see you again soon at Hampton Inn Minneapolis Burnsville so we can share yet another amazing experience!

10/10 - 훌륭해요

Alfred

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was wasy to get there
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Alfred, thank you for sharing your feedback about your visit to Hampton Inn Minneapolis Burnsville. We are thrilled you found the location convenient and we look forward to welcoming you back during your next trip to the area.

8/10 - 좋아요

Randall

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
We appreciate you sharing this positive rating, Randall!The comfort of our guests is important to us so we can't wait to see you back again at Hampton Inn Minneapolis Burnsville. We want to share an even more enjoyable experience with you next time.

6/10 - 괜찮아요

Jim

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
When we checked in we had two rooms on the 4th floor. When we got to our rooms the keys wouldn't open the doors. Went back to front desk and the guy couldn't get them to work. He called someone to come and fix the problem but we had to wait in the hallway. After 15 minutes the gut from the front desk came and let us into one room. After about a half hour we got keys for both rooms. Not a happy experience
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Jim, it's unfortunate to hear of the complications experienced during check-in. Our team always aims to provide a seamless process, so we regret to hear about the inconvenience related to initial room access. We appreciate your patience and understanding while this was resolved. Your feedback is valuable, and it will help highlight areas for improvement. We hope to have another chance to better serve you in the future.

8/10 - 좋아요

Jessica

2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Jessica, it's fantastic to learn that your stay at Hampton Inn Minneapolis Burnsville met your expectations to a great degree. Your satisfaction is paramount to us, and we're thrilled we were able to provide you with a positive visit. We sincerely hope to have the pleasure of welcoming you back in the future.

8/10 - 좋아요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 5일
Theresa, thank you for choosing Hampton Inn Minneapolis Burnsville and giving us a rating. We appreciate your feedback and your business. It is guests like you who help us continuously refine our guest experiences. Please feel free to share any insights or improvements you might have noticed. We are thoroughly looking forward to your next visit.

8/10 - 좋아요

Ella

좋아요: 직원 및 서비스
The bathtub has stain, hallways floor are dirty. The staff are very good and professional.
2024년 3월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 2일
Ella, thank you for taking the time to share your feedback. We regret to hear about the cleanliness aspects that didn't meet your expectations, and appreciate your input regarding these areas. On a brighter note, we're thrilled to know our dedicated team exceeded your expectations with their professionalism. We look forward to the chance to provide a more immaculate experience during your next stay at the Hampton Inn Minneapolis Burnsville.

10/10 - 훌륭해요

Michele

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, comfortable bed, free parking!!
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 1일
Michele, thank you for sharing your excellent experience at Hampton Inn Minneapolis Burnsville. It's delightful to know that you found our team members welcoming and the bed furnishing a good night's sleep. We're also glad you found the complimentary parking beneficial. We look forward to hosting you again soon!

10/10 - 훌륭해요

alvin 님, West St Paul

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel with very friendly staff. Comfortable room and a decent breakfast.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 31일
Alvin, thank you for sharing your stellar feedback about your stay at the Hampton Inn Minneapolis Burnsville. We're thrilled to hear you found the rooms comfortable and our breakfast satisfying. Providing an excellent experience, from our welcoming team members to our amenities, is our core mission. We look forward to hosting you again in the future.

8/10 - 좋아요

Phalguni

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Pleasant stay.. breakfast could have more better options.
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 3월 25일
Phalguni, it's encouraging to know you had a pleasant stay at Hampton Inn Minneapolis Burnsville. We appreciate your suggestion for a more varying breakfast menu. Our team continually aims to provide diverse options to suit every guest's palate. We hope to have the privilege of hosting you again in the future.

6/10 - 괜찮아요

Nathan

2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 13일
Nathan, your feedback matters greatly to us. If you have any specific advice on what we could enhance to ensure a more delightful experience for you in future, please feel free to share. We're looking forward to welcoming you back.

6/10 - 괜찮아요

Steven

Okay for an older building.
2024년 2월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 2월 29일
Steven, we appreciate you taking the time to share your feedback. While our building may have more of a classic design, it is intended to deliver a comfortable stay. We hope your overall experience was satisfying, and we seek the opportunity to serve you better in the future.

6/10 - 괜찮아요

Brina

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Upon arrival, the front desk person was very unfriendly and unwelcoming. Then when they started to explain the extra fees, I was getting my credit card out and when I set it on the desk they just stopped explaining and swiped my card with no further explanations. Then after my visit, I notice I am charged for the fee that wasn’t fully explained upon check-in, and another unknown fee. I call right away and a much more helpful person answered the phone who apologized right away and said they would need a manager to reverse the charges. It took another day, but they did reverse the charge. I will never stay there again.

2/10 - 너무 별로예요

Kelly

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bugs all over the hotwl room
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 27일
Hello Kelly,It was boxelder bugs, they are trying to come in from the cold. We have has pest control service our hotel monthly. Most of the boxelder bugs are gone because they are here during season but there are a few lingering around and when the temperature drops they try to come inside to get warm.

2/10 - 너무 별로예요

Sergio

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
H Hodgkin
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 20일
Sergio, it seems like your review may have been cut short. We value any feedback from our guests and encourage you to detail any concerns or issues you had during your stay. It's only through comments like yours that we can improve. We hope to have the opportunity to serve your lodging needs better in the future.

6/10 - 괜찮아요

Janette

단체 여행, 가족 여행
좋아요: 청결 상태
They didn’t have the room we reserved, we had to wait awhile at the front desk before someone came to check us in, the place was run down- rips in the couch cushions and our friend had no heat in her room, and the treadmill was broken. We wouldn’t stay here again.
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 19일
Janette, it's disappointing to read about your recent experience. It seems there was an unfortunate occurrence with your room reservation which typically does not happen. Reading about your extended wait at check-in and the overall state of the property, it's clear we did not meet your expectations. We also apologize for the inconvenience experienced by your friend due to the lack of heating, and that the fitness equipment was not up to par. Rest assured, these issues are not indicative of our usual service standards. It's a pleasure to have had you with us and we truly hope for another opportunity to provide a more enjoyable experience in the future.

6/10 - 괜찮아요

Krista

가족 여행
좋아요: 청결 상태, 객실의 편안함
For the most part our stay was good. Cleaning did not bring clean towels or empty the garbage. The hot tub jets didn't work but it still felt good.
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 13일
Krista, we appreciate you sharing your feedback. We're glad to hear that you found the majority of your stay satisfying. However, we are sorry to hear about the missed housekeeping details and the issue with the hot tub jets. We're always striving to improve our guests' experiences and will certainly take your comments into consideration going forward. Rest assured, it's our goal to provide a clean, comfortable setting for all our guests and we would love the chance to serve you better in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 10일
Thank you for your rating! At Hampton Inn Minneapolis Burnsville, we are committed to offering a high-quality experience and are glad to see you found us deserving of a good score. We are always working to improve, so feel free to share any specific feedback on your next stay. We remain at your service and look forward to welcoming you back!

4/10 - 별로예요

Rachel

출장 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room I booked was supposed to have a king bed, yet I was given 2 beds, one of which broke when I sat on it, and completely broke when I tried to get off of it. I wouldn't stay there again!
2024년 1월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 8일
Rachel, we're disheartened to hear about your experience. We acknowledge there was a miscommunication with the room provided, and we're sorry for the issue you faced with the bed. We continually strive to improve our guest experiences and would hope that you give us another chance to demonstrate that in future.

10/10 - 훌륭해요

Sergio

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Muy bien todo muy limpio
2024년 2월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 2월 6일
Sergio, muchísimas gracias por compartir tu experiencia positiva con nosotros. Nos complace saber que tu estadía en Hampton Inn Minneapolis Burnsville fue agradable y que encontraste nuestras instalaciones impecablemente limpias. Esperamos darte la bienvenida de nuevo en el futuro.

10/10 - 훌륭해요

Cynthia

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 20일
Thanks, Cynthia! It's outstanding your time at Hampton Inn Minneapolis Burnsville was fantastic. We can't wait until your next visit!

8/10 - 좋아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Hot tub was out of service. Ran out of biscuits for breakfast. Room was clean. Stayed here for many years about once per year. It could use some updates, but is maintained ok.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 2월 1일
Stephen, it's helpful to hear your observations from your recurring stays at Hampton Inn Minneapolis Burnsville. We're sorry to learn about the unavailable amenities during your visit. Our team continually strives to provide consistent offerings for our appreciated guests. It's great to know you appreciate the cleanliness of our rooms. We'll certainly take a note of your suggestions for enhancements. Looking forward to hosting you again in our updated facilities in the years to come.

2/10 - 너무 별로예요

Gavin

좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 1월 1일
Gavin, it seems your stay did not meet your expectations. We appreciate your feedback and will take it into account to improve future experiences. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

6/10 - 괜찮아요

Brian

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
별로예요: 청결 상태
The hotel staff was truly excellent. They were helpful and responsive. Couldn't be happier with them The hotel itself, however, left something to be desired. The pool was frigid, with a pile of dead bugs by the chairs. The vent cover over the shower fell slightly after my 6 yo son got out of the shower. Could have been worse, to be sure, but there is room for improvement.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 31일
Brian, we sincerely appreciate your kind words about our team members. Your commendation validates our efforts to offer stellar service.It's disheartening to hear that some aspects of your stay didn't meet your expectations, particularly in relation to the pool area and a minor bathroom incident. We continually strive to maintain our amenities in top-notch condition, and your feedback has been noted for our further review to improve guest experience.Ensure you that room for improvement does not go unaddressed. We're looking forward to presenting a more satisfying and seamless stay on your next visit.

6/10 - 괜찮아요

Brian

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Hot tub was broken and the swimming pool was way too cold
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 27일
Brian, thank you for taking the time to share your experience. It seems there were some issues with the amenities during your stay. Our team members aim to keep all facilities in top working condition, and we regret any discrepancies you encountered. We value your feedback, and it will certainly help us make the necessary improvements.

8/10 - 좋아요

joan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy to find
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Joan, it's terrific to hear that you found the Hampton Inn Minneapolis Burnsville effortlessly. We strive to ensure a smooth experience for our guests, and we’re glad to have met your expectations in this aspect. Looking forward to hosting you again soon.

8/10 - 좋아요

Nicholle

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 23일
Nicholle, thank you for choosing Hampton Inn Minneapolis Burnsville. Your positive rating is a testament to our commitment to deliver exceptional service to our guests. It would be a pleasure to host you again in the future.

10/10 - 훌륭해요

Ying

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 20일
Ying, thank you for choosing the Hampton Inn Minneapolis Burnsville for your stay. It appears your experience was a five-star one and we couldn't be happier. We appreciate your high rating and hope to welcome you again in the future. Safe travels until then!

10/10 - 훌륭해요

KARYN 님, ATIKOKAN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at the front desk were super friendly and helpful! This was a great check-in - and the room is excellent. Grateful for this stop on our journey!
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 13일
Karyn, it's fantastic to hear you had a valuable stay at the Hampton Inn Minneapolis Burnsville. We're pleased the friendliness and support from our front desk team members contributed to a wonderful check-in experience. Thrilled that you appreciated your room too. We're grateful that we could be a joyful stop on your journey. Looking forward to your next visit!

10/10 - 훌륭해요

Jeremy

2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 28일
Thanks for the perfect rating, Jeremy!We're pleased to hear that you have fully enjoyed your stay at Hampton Inn Minneapolis Burnsville, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 - 훌륭해요

Cassandra

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel for the cost. Front desk personnel were extremely friendly both at night and in the morning.
2023년 11월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 11월 17일
Cassandra, it's wonderful to hear that you had a positive experience at Hampton Inn Minneapolis Burnsville. We're thrilled that you found our hotel to be excellent value and appreciated the friendliness of our front desk team members during the day and evening. Thank you for choosing us and we hope to welcome you back soon.

10/10 - 훌륭해요

Christine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
Thank you for sharing your perfect rating with us, Christine!It's wonderful to see how much you appreciated your time at Hampton Inn Minneapolis Burnsville! We want everyone to feel right at home at Hampton Inn Minneapolis Burnsville. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 - 훌륭해요

DeeAnn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 28일
DeeAnn, thank you for the splendid rating! At Hampton Inn Minneapolis Burnsville, we're thrilled knowing you had a fabulous stay. We hope to welcome you back in the foreseeable future.

4/10 - 별로예요

Holly

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 29일
We appreciate the feedback, Holly.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 24일
Chris, it's wonderful to know that your stay at the Hampton Inn Minneapolis Burnsville met your expectations. Thank you for the great rating. We can't wait to welcome you back and continue providing an excellent experience.

10/10 - 훌륭해요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice stay!
kind staff, clean and comfy bed.. perfect !
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 24일
Thank you for the warm words. It's truly delightful to hear about your excellent experience at the Hampton Inn Minneapolis Burnsville. We're especially pleased that you appreciated our diligent team members and the comfort of your bed. Thank you once again and we hope to serve you in the future.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스
This was a horrible experience from the minute we got in. The girl working the desk when we got there was very unprofessional. Our key didn’t work so we had to go back down and get a new one. The next morning our key didn’t work again when we went back up after breakfast. She gave us new keys 3 different times and they still didn’t work. Finally she had to come up and unlock our room herself. There was no hair dryer in our room and I asked 3 different staff before someone finally brought me one an hour later. Breakfast was cold and gross.
2023년 10월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 10월 21일
Greetings, it's disappointing to hear your stay wasn't as smooth as we aim for it to be. Every guest should experience exemplary service and it's disheartening to hear this was not the case. More so, key accessibility and amenity availability should be straightforward and we sincerely regret the inconvenience. We also appreciate your feedback about breakfast as it aids us in refining our offerings. We are eager to improve, ensuring that future stays will be enjoyable and effortlessly comfortable.

10/10 - 훌륭해요

Chit

2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 29일
Chit, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hampton Inn Minneapolis Burnsville!

8/10 - 좋아요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 26일
Bryan, it's great to see your rating for Hampton Inn Minneapolis Burnsville. We appreciate your feedback and hope to welcome you back soon for another pleasant stay.

10/10 - 훌륭해요

Julia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 9월 7일
Thanks for the fantastic rating, Julia!It's outstanding we could exceed your expectations during your stay at Hampton Inn Minneapolis Burnsville. We're all looking forward to your next stay with us.

4/10 - 별로예요

Gerald

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The whole building smelled musty. my wives allergies got so bad there was no way we could say a second night.
2023년 9월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 6일
We appreciate you taking the time to share your concerns with us, Gerald.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 직원 및 서비스
All in all ok, this is the 2nd time in the past few years. 1st time was way better to be honest. One elevator was only working. We stayed for 6 days. Asked to the room serviced and was not done the whole stay. Might stay again in future, but most likely will look for another place.
2023년 8월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 9월 4일
Robert, it's valuable to hear feedback from return guests such as yourself. While it seems like your latest stay did not meet your past experience, we appreciate your patience with the elevator situation. We also take note of your feedback regarding room servicing. Rest assured, we're always working to improve our guest experience and your insights help us in this endeavor. Despite these issues, we hope you'll consider giving us another chance to ensure your stay is as comfortable as possible.

8/10 - 좋아요

JOHN

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kitchen staff did great job keeping up with breakfast crowd
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 31일
John, it's fantastic to hear that you appreciated the hard work our team put into maintaining the breakfast service at Hampton Inn Minneapolis Burnsville. We trust this added positively to your overall experience. Please come back soon!

10/10 - 훌륭해요

Rigoberto

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 9월 1일
Thank you for sharing, Rigoberto!At Hampton Inn Minneapolis Burnsville, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 - 괜찮아요

Pat

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Needs updating!
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 21일
Thank you for the feedback, Pat.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 - 훌륭해요

Marilyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We needed a late check-in time due to a late arrival for our flight. Frank took our call about that and made sure to note it for the front desk. The woman at the front desk was so welcoming and friendly. We give the staff here high marks for making our stay easy and pleasant. Our room is excellent and there are nice amenities here. Very happy with our choice. We would definitely stay here again.
2023년 8월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 21일
Marilyn, it truly warms our hearts to know that your stay at Hampton Inn Minneapolis Burnsville was enjoyable. We are thrilled to hear that our colleagues, particularly Frank, took good care of your needs and ensured your comfort. We greatly appreciate your compliments about our hospitable front desk service, superb room quality, and pleasing amenities. We're looking forward to welcoming you back for another satisfying visit soon.

4/10 - 별로예요

Mary

출장 여행, 가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
There were blood stains on the bed!
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 31일
We appreciate the feedback, Mary.We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard so we'll address your concerns with our team to help us rectify these problems moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 - 좋아요

Todd

좋아요: 직원 및 서비스
2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 7월 29일
Thanks for the 4/5 rating, Todd!We're happy you had such a lovely stay at Hampton Inn Minneapolis Burnsville! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 - 좋아요

Prabesh

좋아요: 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 7월 26일
Thank you for sharing your thoughts with us, Prabesh!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hampton Inn Minneapolis Burnsville.

10/10 - 훌륭해요

John

2023년 7월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 8월 13일
Thank you for the perfect rating, John!We are very pleased to hear that you had a wonderful stay at Hampton Inn Minneapolis Burnsville. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!