실내 수영장

홀리데이 인 호텔 & 스위트 메이플 그로브 노스웨스트 미니애폴리스-아버 레이크스, IHG 호텔 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 588개 이용 후기 중 266개" "
평점 8 - 좋아요. 588개 이용 후기 중 188개" "
평점 6 - 괜찮아요. 588개 이용 후기 중 82개" "
평점 4 - 별로예요. 588개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 588개 이용 후기 중 27개" "

8.6/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Brisa

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo bien
2024년 3월에 1박 숙박함
답변 제공: Emmett 님, 2024년 4월 2일
Brisa, thank you for the review.

2/10 - 너무 별로예요

TAMMY LYNN

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel does not disclose on their site that children must be 48" in height to use waterslide, my son was too small by a couple inches. Would never have booked this hotel had I known. Staff were extremely rude when we tried to ask questions. Rooms we small, Beds were not comfy, Window looked out at a wall which was the water park in which we couldn't use the slide. Getting through the lobby was difficult at times as the patrons of the bar often blocked much of the hallway. Restaurant was small and congested at times but food was okay, just not a huge selection. Felt like had to quickly eat and leave for the next people, Overall hotel was a poor layout and expected much more for money spent. Very disappointing!!
답변 제공: Holiday Inn Staff 님, 2024년 4월 1일
Hi Tammy Lynn!My sincerest apologies for us disappointing you. We take the safety of our guests very seriously, so we have to be strict about the 48" height requirement for our large slides. To be sure this doesn't happen again, I'm going to make sure that our website is updated with that specific information. Thank you for letting me know about its absence.I hope you'll come back and give us another try.Have a great day!

10/10 - 훌륭해요

Shao Yu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Emmett 님, 2024년 3월 30일
Thank you for your review.

6/10 - 괜찮아요

Max

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Reasonably priced for what it is
2024년 3월에 1박 숙박함
답변 제공: Emmett 님, 2024년 3월 30일
Thank you for your review.

10/10 - 훌륭해요

Andrew

Staff is amazing! So friendly. So helpful!
2024년 3월에 1박 숙박함
답변 제공: Emmett 님, 2024년 3월 19일
Andrew, thank you so much for staying with us and happy staff took great care of you.

10/10 - 훌륭해요

Alexi

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Breakfast should be free
2023년 12월에 2박 숙박함
답변 제공: Emmett 님, 2024년 3월 14일
Alexi, thank you for the review and we appreciate you staying with us. We do have rates that have breakfast included and can also upgrade current reservations to include breakfast.

10/10 - 훌륭해요

Wyatt

2024년 3월에 1박 숙박함
답변 제공: Emmett 님, 2024년 3월 30일
Thank you for your review.

8/10 - 좋아요

Dao

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Emmett 님, 2024년 3월 7일
Dao, thank you for the review.

8/10 - 좋아요

Kelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is great just not for me. Just so many people and kids (which is absolutely to be expected!) but just too crowded. Buffet breakfast was very good. Room was clean.
2024년 3월에 1박 숙박함
답변 제공: Emmett 님, 2024년 3월 5일
Kelly, thank you so much for staying with us happy you enjoyed your accommodations and dining with us.

8/10 - 좋아요

Elizabeth 님, maple grove

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The areas in and around the pool equipment could be cleaner especially the waterslide stairs and netting around kids area. There should also be more supervision in the little kid area. The kids whose parents arent watching them arent even old enough to read the rules and other parents have to step in and prevent dangerous behavior.
2024년 3월에 1박 숙박함
답변 제공: Emmett 님, 2024년 3월 3일
Thank you Elizabeth for the review and and your feedback. We will take a look at these items and make sure they are up to par.

6/10 - 괜찮아요

Jordan

좋아요: 직원 및 서비스
2024년 2월에 3박 숙박함
답변 제공: Emmett 님, 2024년 3월 1일
Thank you for the review.

10/10 - 훌륭해요

Jodie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay. The place was clean and comfortable. The kids enjoyed the pool/water park. Only downfalls were the extremely loud heater in the room and the 2 elevators were slow and not enough to keep up with the traffic of all the guests and staff that needed to use them. We ended up choosing to take the stairs several times which wasn’t the end of the world but might be a concern for anyone needing to rely on the elevator. Overall it was a nice place and we would go back.
답변 제공: Emily 님, 2024년 2월 20일
Thank you so much for your positive feedback! We're thrilled to hear that you and your family enjoyed your stay with us, especially the pool and water park facilities. Your comments about the loud heater and elevator wait times are duly noted, and we apologize for any inconvenience they may have caused during your stay. We appreciate your understanding and patience in using the stairs when necessary. Rest assured, we'll address these issues to ensure a more comfortable experience for all our guests in the future. We look forward to welcoming you back for another great stay!

10/10 - 훌륭해요

Iver

Great hotel.
2024년 2월에 5박 숙박함
답변 제공: Emily 님, 2024년 2월 20일
Thank you for the kind review, Iver! We appreciate the recognition and will continue to keep up the good work. Safe travels!

6/10 - 괜찮아요

Lucie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 20일
Thank you for taking the time to leave us a rating. We value all feedback from our guests and would love to know more about your experience to better understand how we can improve. If there's anything specific you'd like to share with us, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience.

6/10 - 괜찮아요

Payton

좋아요: 청결 상태
별로예요: 직원 및 서비스
답변 제공: Emily 님, 2024년 2월 19일
Thank you for sharing your feedback with us. We appreciate your input and hope to have the opportunity to improve upon your experience in the future.

8/10 - 좋아요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Kid friendly, nice rooms. Excellent pool, hot tub and small kid play area.
2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 19일
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our kid-friendly amenities, comfortable rooms, and excellent pool, hot tub, and play area. It's always rewarding to know that our guests had a great stay. We appreciate your kind words and hope to welcome you back for another enjoyable visit soon!

10/10 - 훌륭해요

Renae

좋아요: 숙박 시설 상태 및 시설
Thanks
2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 15일
Hi Renae! Thakn you for staying with us and taking the time to review your stay. We appreciate the recognition and look forward to hosting you during your next stay in Maple Grove. Safe Travels!

10/10 - 훌륭해요

LeeAnn

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great time with my family and grand Daughters
2024년 2월에 1박 숙박함
답변 제공: Front Desk Staff Maple Grove Holiday Inn 님, 2024년 2월 11일
I'm so glad you had a great time! Hopefully, we'll see you again soon. :-)

10/10 - 훌륭해요

brigid

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fun water park
2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 5일
Thank you for the kind review, Brigid! We're so glad that you got to check out the Venetian Waterpark and that it could add to your stay! We hope you'll come back and see us again soon!

8/10 - 좋아요

Patricia

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great weekend with our grandkids. King with separate bunk bed area was a great option. Even a tv in the bunk area. Waterpark was great fun - hot tub is huge! Brunch was good and service staff attentive. Would definitely come back.
2024년 2월에 2박 숙박함
답변 제공: Emily 님, 2024년 2월 5일
Thank you for sharing your wonderful experience with us! We're delighted to hear that you and your grandkids had a great weekend. It's fantastic to know that you enjoyed the King room with a separate bunk bed area, complete with a TV. We're thrilled that the waterpark, especially the spacious hot tub, added to your enjoyment. We appreciate your compliments on the brunch and attentive service staff. We look forward to hosting you again in the future.

10/10 - 훌륭해요

Elyse

가족 여행
좋아요: 편의 시설/서비스
Beautiful, clean rooms, very comfy
2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 5일
Hi Elyse, thank you so much for taking the time to review your stay. We are happy to hear that enjoyed our rooms and found the beds comfy! We hope to welcome you back again soon!

10/10 - 훌륭해요

Chris

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
loved having bunk beds for he kids
2024년 1월에 2박 숙박함
답변 제공: Emmett 님, 2024년 1월 29일
Chris, thank you for staying with us and we are happy the kiddos enjoyed the bunk beds.

10/10 - 훌륭해요

Shailyn

연인과의 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff has gone above and beyond to make sure we are comfortable on the property
2024년 1월에 1박 숙박함
답변 제공: Emily 님, 2024년 1월 26일
Thank you for your positive feedback! We're delighted to hear that our staff went above and beyond to ensure your comfort during your stay. Your kind words are truly appreciated, and we hope to welcome you back for another exceptional experience.

10/10 - 훌륭해요

Taylor

2024년 1월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 5일
Hi Taylor, thank you so much for the awesome review! We're so happy that you enjoyed your stay, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Deborah

We are enjoying very much
2024년 1월에 1박 숙박함
답변 제공: Emmett 님, 2024년 1월 29일
Deborah, we are happy you enjoyed your stay.

10/10 - 훌륭해요

Clair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Charging what they did for a continental style breakfast was quite a shock. We spent $60 on 2 adults and 2 children for a breakfast buffett that was similar to what you could find at other hotels in the area that was included with the price of the lodging. No free coffee in the lobby. The place was great though. Staff was very kind and responsive. Great location. Very good condition of the property and well maintained. Just felt a tish on the nickel and dime type of thing with the coffee and the continental style breakfast.
2024년 1월에 1박 숙박함
답변 제공: Emily 님, 2024년 1월 29일
Thank you for your valuable feedback. We appreciate your kind words about our staff, location, and well-maintained property. We're sorry to hear that the pricing of our breakfast and the absence of free coffee in the lobby were unexpected surprises. Your input is valuable, and we'll take it into consideration for future improvements. We hope to have the pleasure of hosting you again, providing an even more enjoyable experience.

8/10 - 좋아요

Tylor

2023년 12월에 1박 숙박함
답변 제공: Emmett 님, 2024년 1월 29일
Thanks for your review.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Breakfast not complimentary
Breakfast was not included which was a disappointment when we paid $500 a night.
2023년 12월에 1박 숙박함
답변 제공: Emily 님, 2024년 1월 29일
Thank you for taking the time to share your feedback. We're sorry to hear that the absence of breakfast was a disappointment. We appreciate your input and will consider it as we strive to enhance our offerings. If your travels bring you back to the area, we'd love the opportunity to provide a more satisfying experience.

8/10 - 좋아요

Jon

2023년 12월에 2박 숙박함
답변 제공: Emily 님, 2023년 12월 31일
Hi Jon, thank you for taking the time to leave us a review. We appreciate the recognition and will be sure to keep up the good work. Please let us know if there's any way we can assist you further in the future. Happy New Year!

10/10 - 훌륭해요

Kurtis 님, Minneapolis

2023년 12월에 1박 숙박함
답변 제공: Emmett 님, 2023년 12월 30일
Thank you for your review Kurtis.

10/10 - 훌륭해요

Jennifer

2023년 12월에 1박 숙박함
답변 제공: Emmett 님, 2024년 1월 29일
Thanks for your review.

10/10 - 훌륭해요

Jennifer

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Christmas celebrations
Had a great time.
2023년 12월에 2박 숙박함
답변 제공: Emmett 님, 2023년 12월 30일
We are so happy you had a chance to celebrate your holidays with us.

8/10 - 좋아요

Lydia 님, Austin

2023년 12월에 2박 숙박함
답변 제공: Emmett 님, 2024년 1월 29일
Thanks for your review.

10/10 - 훌륭해요

ha

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Emmett 님, 2024년 2월 7일
Ha, thank you so much for your review.

10/10 - 훌륭해요

Sandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check in went smooth. The room was nice. The only drawback was access to the hotel was difficult.
2023년 12월에 3박 숙박함
답변 제공: Emmett 님, 2023년 12월 30일
Sandra, we are so happy you had a good stay with us and enjoyed your room.

8/10 - 좋아요

Jeff

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Emmett 님, 2023년 12월 30일
Thank you for your review.

6/10 - 괜찮아요

Timothy

아이를 동반한 가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
To be honest, it was a little frustrating that we weren't told that the restaurant will only be serving soup and sandwiches, as we were told the restaurant would be open. Also, the beds are super stiff and uncomfortable.
2023년 11월에 1박 숙박함
답변 제공: Emmett 님, 2023년 11월 27일
Timothy, thank you for your review and apologize for not being informed of the changes in the restaurant hours and service. The beds are brand new with the recent renovation. We hope we have another opportunity to have you as a guest and make it right.

8/10 - 좋아요

Lisa

2023년 11월에 1박 숙박함
답변 제공: Emmett 님, 2023년 11월 28일
Thank you for your review.

8/10 - 좋아요

Crystal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Adjoining rooms was great!
2023년 10월에 1박 숙박함
답변 제공: Emmett 님, 2023년 10월 31일
Thank you so much for the review and staying with us Crystal. We hope to see you again soon.

10/10 - 훌륭해요

Jeremy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Emmett 님, 2023년 10월 25일
Jeremy, thank you so much for the 10/10 review.

8/10 - 좋아요

Amanda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Emmett 님, 2023년 10월 23일
Thank you for your review.

4/10 - 별로예요

Michelle

가족 여행
별로예요: 직원 및 서비스
Too Many Rules and Cold Pools
Subpar experience and stay. Signs all over hotel stating can’t have food and beverages from outside the hotel anywhere in common spaces, only in your room. We asked to eat our pizza as a large group (10 people) in the lobby. We were told we needed to eat it in one of our hotel rooms or pay the $100 to rent a conference room — this was just to eat together as an extended family pizza we ordered from a local establishments. We were also told we couldn’t carry our Caribou coffee around the hotel and drink it. Ridiculous. The pools were freezing cold. The ‘kids eat free’ is also misadvertised - an adult in our party bought a dinner salad for $19 and we were told it didn’t qualify as an ‘adult entree’ and we had to pay for kids meals (a $15 hamburger meal didn’t constitute an entree either). There are better, more accommodating water parks near by. I would not recommend this hotel.
2023년 10월에 1박 숙박함
답변 제공: Emmett 님, 2023년 10월 21일
Thank you for the review and sorry about your experience with our property. I'm sorry you were told you can't drink Caribou around the hotel and that the kids eat free promotion wasn't honored. We would love the opportunity to have you back again to have a better experience.

10/10 - 훌륭해요

Candace

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff
2023년 10월에 1박 숙박함
답변 제공: Emmett 님, 2023년 10월 8일
Thank you so much for your review and so happy you enjoyed your stay.

10/10 - 훌륭해요

Alyssa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Emmett 님, 2023년 9월 29일
Thank you so much for the review.

10/10 - 훌륭해요

Amber

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent!
The best experience we have had at a hotel for a long time. All of staff was friendly and helpful. Our first interaction was with Gabrielle. He is a gem. He set the tone for our stay and we enjoyed every minute we were there. The location is perfect. Would chose to stay there again even though there are other options close by. No need to try anything different. Great overall experience.
2023년 9월에 3박 숙박함
답변 제공: Emmett 님, 2023년 9월 19일
Amber, thank you so much for the wonderful review and we are so happy you had a great stay. We will be sure to let Garbriel know of the service he provided to you. We hope to see you again soon.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Family time
The hotel was nice but with a "water park" i was expecting a little more. During the time that only the pool is open meant that a little water course and the 2 water slides were not on. Also, at a hotel geared toward families, breakfast being included would have been a nice option.
2023년 8월에 2박 숙박함
답변 제공: Emmett 님, 2023년 9월 4일
Thank you so much for the review. We do have rates with breakfast available as an option since we are a full service hotel. I hope the information was mentioned to you when you reserved the room. Our sister property, the Holiday Inn Express offers complimentary breakfast. Hope to see you again soon.

10/10 - 훌륭해요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly and good family fun. Rooms Are smaller but clean
2023년 7월에 1박 숙박함
답변 제공: Emmett 님, 2023년 7월 26일
David, we appreciate the review and happy you had a good stay. We look forward to seeing you again soon.

10/10 - 훌륭해요

Brett

2023년 7월에 1박 숙박함
답변 제공: Emmett 님, 2023년 7월 18일
Thank you very much for the 10 out of 10. Hope to see you again soon.

8/10 - 좋아요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Emmett 님, 2023년 7월 14일
Thank you so much for the review.

10/10 - 훌륭해요

Joseph

2023년 7월에 1박 숙박함
답변 제공: Emmett 님, 2023년 8월 2일
We greatly appreciate the 5-star review. We hope to see you again soon.