실내 수영장, 06:00 ~ 자정 오픈, 일광욕 의자

더블트리 바이 힐튼 로즈빌 미니애폴리스 여행 후기

4 out of 5
더블트리 바이 힐튼 로즈빌 미니애폴리스
2540 North Cleveland Avenue, Roseville, MN

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 444개" "
평점 8 - 좋아요. 1000개 이용 후기 중 307개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 127개" "
평점 4 - 별로예요. 1000개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 46개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

April

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice property and good location.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Natalie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Maralee

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed my 4 day stay, will return next time I’m needing to be in the Cities!
2024년 3월에 3박 숙박함

8/10 - 좋아요

Esther

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Tracy

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all tremendous, nice room and great pool
2024년 3월에 3박 숙박함

10/10 - 훌륭해요

Owen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean rooms
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Shamoya

좋아요: 청결 상태, 숙박 시설 상태 및 시설
N/A
2023년 9월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth 님, St.cloud

연인과의 여행
Loved my visit
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Maggie

가족 여행
The staff was very friendly and nice. Axles is a wonderful place to have a meal. The beds were pretty uncomfortable. However, but otherwise it's pretty good stay overall.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

John 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything
2024년 2월에 1박 숙박함
답변 제공: T. 님, 2024년 2월 23일
Thank you for taking the time to review your stay with us!

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had a great stay!
2024년 2월에 1박 숙박함
답변 제공: T. 님, 2024년 2월 23일
Thank you for taking the time to review your stay with us!

8/10 - 좋아요

Anne

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly and helpful
2024년 1월에 1박 숙박함
답변 제공: T. 님, 2024년 2월 23일
Thank you for taking the time to review your stay with us!

10/10 - 훌륭해요

Sinath 님, Millville

2024년 1월에 2박 숙박함
답변 제공: T. 님, 2024년 2월 23일
Thank you for taking the time to review your stay with us!

10/10 - 훌륭해요

Regina

2024년 1월에 4박 숙박함
답변 제공: T. 님, 2024년 2월 23일
Thank you for taking the time to review your stay with us!

10/10 - 훌륭해요

Amber 님, Minneapolis

2023년 12월에 1박 숙박함
답변 제공: T. 님, 2024년 2월 23일
Thank you for taking the time to review your stay with us!

6/10 - 괜찮아요

shane

2023년 12월에 4박 숙박함
답변 제공: T. 님, 2024년 2월 23일
Thank you for taking the time to review your stay with us!

10/10 - 훌륭해요

Krista

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 객실의 편안함
별로예요: 청결 상태
Médio
Fiquei em dois quartos. Em um deles havia xampu e condicionador na parede, bons. No outro, apenas pequena amostra e quando acabava necessitava pedir mais. O que realmente me deixou brava foi ter deixado aviso para não ter limpeza no quarto, e entraram ainda assim, sem bater na porta, e me viram nua. E isso aconteceu por duas vezes, mas na segunda coloquei tranca na porta. Não gostei também do peixe do restaurante do hotel. A pessoa do check in às vezes era rude, às vezes simpática. A piscina é boa mas não tanto quanto a foto mostra, é bem menor, e sempre cheia de crianças. Bom para família com filhos. A área da piscina quente é boa. A cama dos quartos excelente.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Linda 님, Lake Village

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay. Love the amenities!
2023년 11월에 1박 숙박함
답변 제공: T. 님, 2024년 2월 23일
Thank you for taking the time to review your stay with us!

4/10 - 별로예요

Jon

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Bathroom has a very strong mildew smell, which carries in the main room.
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Abby

2023년 5월에 2박 숙박함

8/10 - 좋아요

scott

2023년 11월에 3박 숙박함

8/10 - 좋아요

LAQUINTA

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and the spa area is really nice
2023년 11월에 3박 숙박함

6/10 - 괜찮아요

Scott

출장 여행
좋아요: 청결 상태
별로예요: 객실의 편안함
Could have been better
Neighbors were extremely loud til about 1:00 AM. No one at the front desk for checkout, so I did not get a receipt
2023년 11월에 1박 숙박함
답변 제공: The DoubleTree by Hilton, Roseville MN 님, 2023년 11월 28일
I'm sorry that your stay was not up to your standards. We value your feedback and will communicate accordingly to our team to improve our guest experience. Thank you for your feedback.

8/10 - 좋아요

Bonnie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice clean room. Comfortable beds with great pillows. Very large bath towels. Everything was very nice. Only negative is that the walls are paper thin and you could not only hear the tv next door, you could hear entire conversations.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Karina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Maravilhoso
2023년 11월에 3박 숙박함

10/10 - 훌륭해요

Kimberly

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super comfy beds, thick towels, really nice staff, yummy drinks and apps in the bar, shuttle driver was an excellent driversnd super funny! Ill be back!
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Jeffery

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent customer service! Convenient location. Spacious room
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Charles

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
We were impressed!
The staff were all extremely helpful and friendly. We were really impressed with the cleanliness and comfortable bed!
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

scott

가족 여행
별로예요: 직원 및 서비스
Rude Front Desk Service at Check in
Front desk staff very rude and tried to skip serving us in line. Even the manager on duty was of no help. She had no control over her staff, according to her. The front desk person was rude, snappy, and clearly would rather be helping anyone else. My daughter had a separate room and they were being helped by someone else, who was very friendly and courteous as you would expect. Since there was a large wedding there, we were told if it got too noisy, we could go somewhere else. It was clear she would have rather been helping the person behind us in line. We are Caucasian while the person behind us was darker complected as was our helper Selma. Definitely would not recommend this hotel, nor will we be returning here. Much better hotels are available in the Twin Cities area.
2023년 10월에 1박 숙박함
답변 제공: The DoubleTree by Hilton, Roseville MN 님, 2023년 11월 3일
Thank you for taking the time to leave a review about your experience at our property. I'm sorry to hear that during our rush that you felt that our guest service agents were not attentive to your needs. We do our best to assist those in line in the order that they arrive. After reviewing the interaction with our front desk staff, it seems that the main concern that was raised was the wedding event and the noise levels that would come from it. As a guest choosing to stay on our property, we always like to ensure that they are informed of events or other large groups that are also staying with us as a courtesy. When the wedding was mentioned at check in, it was persistently questioned that if a noise complaint was made, what could we do about it? It was then explained that the event space was rented until 2 AM and due to the consistent questions and concerns that were expressed, it was suggested that if you were uncomfortable with staying on the property due to the event that was taking place even after our staff offered to move you to a higher floor, that there were other close by locations that could be an option as well. When a guest expresses un-comfortability with staying on our property, we always inform guests that there are other nearby properties as another option. I apologize that it may have felt unwelcoming for the suggestion. To address your mentioning of our staff preferring to assist other guests that were in waiting, after further review, all other guests were already assisted. I apologize if there was any confusion otherwise. Thank you for your comments, we will review the matter further with our staff in order to make improvements in our training.

10/10 - 훌륭해요

Jane

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff greeted us with a smile and warm cookies! There was a wedding going on and we thought maybe it would be noisy in our rooms, but we were not bothered by any noise. It was a lovely stay.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Robert

2023년 10월에 1박 숙박함

8/10 - 좋아요

James 님, Ann Arbor

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함

8/10 - 좋아요

Kori

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 6박 숙박함

10/10 - 훌륭해요

Mary

2023년 9월에 2박 숙박함
답변 제공: t. 님, 2023년 10월 7일
Thank you for taking the time to review your stay with us!

8/10 - 좋아요

Paul

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
We had to let them know if we wanted the rooms cleaned. We shouldn't have to ask for that service that should be done. That should be done everyday somebody stays in a room.
2023년 9월에 2박 숙박함
답변 제공: t. 님, 2023년 10월 7일
Thank you for taking the time to review your stay with us! We appreciate the feedback.

6/10 - 괜찮아요

Brittany

2023년 8월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
House Keeping debacle
The hotel is actually pretty clean and located close to a lot of things. The hotel and amenities were good. However I would say be ready to check out at 0800 instead of 12pm. I have stayed at 100's of hotels and room service always knocks on check out day about 30-60 minutes prior to check out. Not here they were walking in at 8AM, 845am, and 930am. Just lucky i wasn't laying in bed naked or there would have been larger problems. The other couple that was with us in another room said they did same thing to them as well
2023년 9월에 1박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

6/10 - 괜찮아요

Kristan

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I chose this hotel for the shuttle (which they didn't let us use, costing hundreds of dollars on Ubers) and the attached restaurant (which they refused to serve us alcohol even though they were open). The drain in the shower was slow. Not a great first experience.
2023년 9월에 4박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 - 훌륭해요

Timothy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us! We appreciate the feedback.

6/10 - 괜찮아요

Joy

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
Probably wouldn't book again
The location of this hotel is perfect for the MN State Fair. They offer free shuttle service to and from which was awesome. Front desk staff were great. Unfortunately our room was muggy and smelled badly. Can't pinpoint the smell-possibly pet urine. The restaurant had great food but is spendy. Breakfast buffet was cold.
2023년 9월에 2박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

6/10 - 괜찮아요

Rachel

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
I had called four times to the ROSEVILLE MN doubletree location to see if it was possible to do an early check in. First, the customer service rep claimed to not see my reservation even with the confirmation number given to them. They then transferred me to another rep in LAS VEGAS to see if my reservation was set there. Second call no pick up. Third call rep states they couldn’t hear me and was going to end the call. Finally fourth was able to get ahold of someone who could find my reservation but was told I couldn’t check in early. When we arrived to the hotel, the front desk staff did not greet or seem happy at all. There was two front staff members who seemed more interested in talking to each other than the guest in front of them. Directions to the room assigned was not given to us either until we were walking around aimlessly looking for the elevator. When we got to the room, there was stains noted on the carpet, and dust collecting on the bathroom vent and air conditioning vents. The pool and sauna was very nice and clean. Loved that the best. We had accidentally locked our key cards in the room, so therefore had to go back the front desk for a third key card. Salma who was the clerk seemed annoyed having to issue another card to us. When it was time to check out, I had brought all three cards to the desk and let the clerk we were checking out of our room. No response, no thank you, nothing.
2023년 9월에 1박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

4/10 - 별로예요

Randeena

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We didn’t get the room we booked either night that we stayed. First night we stayed the bathroom didn’t even have a shower curtain and was water all over the bathroom floor when we arrived. Front desk had no concern.
2023년 8월에 1박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us! We appreciate the feedback and will be addressing your concerns.

10/10 - 훌륭해요

Sawyer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2023년 9월에 1박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us!

8/10 - 좋아요

Charles

연인과의 여행
좋아요: 직원 및 서비스
Pro’s…Incredibly helpful and friendly staff. If I could give the staff 6 stars, I would. Close to the state fair grounds. Excellent shuttle service. Close to the mall and restaurants. Cons…property needs an update. Loose paint on the ceiling in the bathroom, hot water plumbing needs updating. For my old age self, would have liked a soft bed versus a hard one. More natural light needed but that is a personal opinion. That would require extensive architectural re work. For the cost, location, incredible staff and services, it was value for money spent
2023년 8월에 3박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us! We appreciate the feedback.

10/10 - 훌륭해요

Ranae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us!

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent staff and facilities
2023년 8월에 1박 숙박함
답변 제공: T 님, 2023년 9월 16일
Thank you for taking the time to review your stay with us! We appreciate the feedback.