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레드 루프 인 모바일 - 미드타운 여행 후기

2 out of 5
레드 루프 인 모바일 - 미드타운
1 East I-65 Service Road South, Mobile, AL

이용 후기

6.2
평점 10 - 훌륭해요. 616개 이용 후기 중 135개" "
평점 8 - 좋아요. 616개 이용 후기 중 135개" "
평점 6 - 괜찮아요. 616개 이용 후기 중 115개" "
평점 4 - 별로예요. 616개 이용 후기 중 81개" "
평점 2 - 너무 별로예요. 616개 이용 후기 중 150개" "

6.0/10

청결 상태

7.0/10

직원 및 서비스

5.4/10

편의 시설/서비스

5.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

6/10 - 괜찮아요

Brandi

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
If you’re looking for quiet, this is not the place. The area is trashy, my room was out dated, paint peeling off the walls, stained sheets, the bathroom sink was clogged. The older man at the counter demanded I let housekeeping in to check the room and give toilet paper and towels. I told him the room was fine and if I need anything I’ll come to the desk and ask. He kept trying to talk me into letting housekeeping in the room and I kept telling him I like my privacy. The next day after 11am he came knocking on my room door and woke me up, I answered and he was standing there with housekeeping. I again told him I was fine and I don’t need anything and he said he needed to check the room. He peeked his head on and looked around and then walked away. I’m really disappointed, when I’m on vacation, I want my privacy and not to feel harassed by staff. Do better next time!
2024년 4월에 5박 숙박함

6/10 - 괜찮아요

Kristopher

2024년 3월에 7박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 4월 15일
Hello Kristopher, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Natishia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 3월 21일
Hello Natishia,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN MOBILE - MIDTOWN. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Daniel

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love the way things are done
2024년 2월에 1박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 2월 29일
Dear Daniel,Thank you for taking the time to tell us about your experience at the Red Roof Inn Mobile - Midtown. We are delighted to read that you were pleased with how our property is being managed, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. We hope to continue to provide great experiences for you. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Jemyia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Carl RediResponse Specialist 님, 2024년 2월 29일
Hello Jemyia, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Shaqura

2024년 2월에 2박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 3월 22일
Hello Shaqura,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN MOBILE - MIDTOWN. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Donas

I liked the fact that everything i wanted was in walking distance.
2024년 2월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2024년 2월 5일
Dear Donas, Thank you for taking the time to share your feedback regarding your recent stay at our hotel Red Roof Inn Mobile - Midtown. We are happy to hear that you enjoyed all aspects of your stay, prompting your 3/5 rating. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Lenin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The mattress has Microbial growth, the hole room was dirty including the blankets, the bathroom has microbial growth in ceiling and also the fire system started to pop up at the middle of the night,
2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 22일
Dear Lenin,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the noise disturbance, the uncleanliness of the mattress and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future..Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Pedro

2024년 1월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 19일
Hello Pedro,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Rosie King

2023년 12월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2024년 1월 27일
Hello Rosie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

10/10 - 훌륭해요

Jazmyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sashauna RediResponse Specialist 님, 2024년 1월 4일
Hello Jazmyn,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 4/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Courtney

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Linton RediResponse Specialist 님, 2023년 12월 30일
Hello Courtney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Red Roof Management

6/10 - 괜찮아요

jastin

출장 여행
좋아요: 객실의 편안함
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 15일
Thank you, Jastin, for being our guest at the Red Roof Inn Mobile - Midtown. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good stay
The staff are friendly and the hotel is great for the budget minded traveler. The area seems safe, to be near an interstate intersection. There are many restaurants within walking distance.
2023년 12월에 2박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 12월 14일
Dear Valued Guest,Thank you for telling us about your recent visit to RED ROOF INN MOBILE - MIDTOWN. It's truly rewarding to read that our friendly staff and close proximity to restaurants pleased you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Sincerely,Red Roof Management

2/10 - 너무 별로예요

james

출장 여행
별로예요: 편의 시설/서비스
There was stains dripping down the bathroom wall! The mattress was like sleeping on a jail cell, it wasn’t even a bad it was a metal cottage squeaks and the mattress had plastic wrap on it and the sheets wouldn’t stay on the bed it was so annoying I couldn’t even feel comfortable sleeping there when I try to say something to them at the front desk they could care less
2023년 11월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 12월 1일
Thank you, James, for your recent review of your stay at the Red Roof Inn Mobile - Midtown. It upsets me to know we let you down. We regret the inconveniences you experienced as it relates to the stains on the bathroom wall, the mattress and the less than ideal encounter with the front desk. Our team is dedicated to ensuring a comfortable stay for all guests, and we sincerely apologize for the experienced you had. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Elder

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: LaTunde Murrant. Rediresponse Specialist 님, 2023년 12월 20일
Hello Elder, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Tiffany

좋아요: 청결 상태, 직원 및 서비스
Everything was wonderful
2023년 11월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 28일
Thank you so much, Tiffany, for posting a review of your stay at the Red Roof Inn Mobile - Midtown. We sincerely appreciate your comments and are delighted to hear that everything was wonderful. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.We hope to continue to provide wonderful experiences for you.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

David

2023년 11월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 22일
Hello David,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Comforter was stained. Volume did not work on TV. No hot water in bathroom sink.
2023년 11월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 16일
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the stained comforter, the TV volume not working and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I have shared your feedback with management in an effort to address your concerns. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Amity

2023년 11월에 2박 숙박함
답변 제공: Olivia RediResponse Specialist 님, 2023년 12월 5일
Thank you, Amity, for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

grady

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The motel was dirty and unkept.
2023년 10월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 9일
Dear Grady,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I am sorry that your experience did not meet your expectations, prompting your 2/10 score. The situation you described regarding the lack of cleanliness and the upkeep of the hotel not to your liking is truly regrettable. We are very sorry for your experience. Nevertheless, at Red Roof we appreciate your feedback as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

4/10 - 별로예요

Adam

별로예요: 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 11월 3일
Hi Adam,Thank you for being our guest at the Red Roof Inn Mobile - Midtown. It upsets me to know we let you down. I am sorry for your experience prompting a 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again, Adam, and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Julia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
It was wonderful
2023년 10월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 11월 1일
Dear Julia,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad you had a wonderful stay, prompting your 10/10 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 24일
Hello Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Kimberly

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I will stay again
2023년 9월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 10일
Dear Kimberly,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. Our goal is to provide a clean, affordable and comfortable stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Julie

2023년 10월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 10월 29일
Hi Julie,Thank you for taking the time to complete our survey following your stay at the Red Roof Inn Mobile - Midtown. The staff and I were happy to see we met your expectations, resulting in a 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope to see you again soon.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
No frills motel
The motel clerk was friendly and accommodating. My room was clean and contained all essentials. No frills, and i did not pay for any
2023년 10월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 10월 5일
Hello Thomas,Thank you for telling us about your stay at the Red Roof Inn Mobile - Midtown. I'm happy to see that your stay was clean and you found the staff friendly. Our goal is to provide a positive experience for all of our guests and we are happy that you are satisfied with your stay.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely, AbigailRediResponse Specialist

2/10 - 너무 별로예요

Calvin

2023년 9월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 10월 19일
Hello Calvin,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Diamond

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
2023년 9월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 9월 19일
Hello Diamond,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Ayanna

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 9월 16일
Hello Ayanna,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

실제 이용하신 고객

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Stayed 4 days. Room was below average bedspread had cigarette holes in it and dark areas all over it. Makes you wonder how the rest was. Exterior grounds was FULL of trash. Needed a good cleaning. Only thing good was the location. Wanted first floor room as had one in party who has trouble with stairs. Was told didn't have any. Yet saw draping open to rooms on lower level that would of worked. Will look at somewhere different next year when I'm down. Although it was better than where I stayed last year.
2023년 8월에 4박 숙박함
답변 제공: Chevanese RediResponse Specialist 님, 2023년 9월 12일
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Mobile - Midtown. I am pleased to hear that you enjoyed the location our property. However, I was saddened to read that your stay fell short of your expectations due to the poor condition of the bedspread, the uncleanliness of the exterior of the property, along with the other listed hindrances. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

8/10 - 좋아요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: LaTunde Murrant. Rewards Specialist 님, 2023년 9월 7일
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MOBILE - MIDTOWN and I appreciate your 8/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Ana

가족 여행
좋아요: 객실의 편안함
this was ok
Stay here as a family of 3, the area outside of the hotel was pretty sketchy, the manager was pretty strict about enforcing the rules and making sure that if you are not a guess and paid to stay at the hotel that you were not on the property, which was good since it seems like a lot of uncanny business happens around there. The room was clean, didn't smell like mold, which was great. A bit pricey for what you get but it was ok
2023년 8월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 8월 19일
Dear Ana,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MOBILE - MIDTOWN. We appreciate your 3/5 score. I'm happy you were pleased with our cleanliness. We do understand your concern about your safety but like you highlighted, our team works assiduously to keep outsiders off our property. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

6/10 - 괜찮아요

Beverly

2023년 8월에 1박 숙박함
답변 제공: Carla Red Roof Management 님, 2023년 9월 3일
Hello Beverly, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 - 괜찮아요

Maria

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not very clean
Bed bugs / stain sheets
2023년 8월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 12일
Hello Maria,Thank you for leaving a review. You indicated that you were not pleased with your stay, resulting in your 3/5 score. The issues you brought to our attention regarding insects and stained sheets are truly regrettable. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I will relay your concerns to management in an effort to have them addressed.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at any of our other extended stay locations the next time your travel plans require lodging.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

6/10 - 괜찮아요

Courtlyn

2023년 8월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 8월 25일
Hello Courtlyn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Cornelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 2박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 7월 27일
Hello Cornelia,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Mobile - Midtown and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Abigail RediResponse Specialist

4/10 - 별로예요

Rebecca

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Toilets didn't work, no sink plugs, laminate flooring, outside covered in trash. Smells. I did get out of my 3 night stay and was only charged for one night, so that was good. By, i hardly arrowroot the one night i did stay.
2023년 7월에 3박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 25일
Dear Rebecca,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the toilet not working, the uncleanliness of outside and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 - 너무 별로예요

Rosemary

2023년 7월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2023년 8월 11일
Hello Rosemary, I sincerely apologize that your stay didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

10/10 - 훌륭해요

Hannah

가족 여행
It was nice. Quick service, clean room.
2023년 7월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 17일
Dear Hannah,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. I was thrilled to see you were pleased with the cleanliness of the room and the quick service you received. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Carolyn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
tape still on walls from painting, dirt in the corners, stain on bedspread
2023년 6월에 1박 숙박함
답변 제공: Abigail RediResponse Specialist 님, 2023년 7월 13일
Hello Carolyn,Thank you for taking the time to tell us about your stay at the Red Roof Inn Mobile - Midtown. I'm disheartened to see that your stay was less than ideal. You indicated that your stay was hindered due to the condition of the room, the cleanliness of the room and the possible stain you encountered on the bedspread. We will take your comments into consideration to make changes to improve our customer experience.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,AbigailRediResponse Specialist

8/10 - 좋아요

arthelia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was ok, it was comfortable
2023년 7월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 13일
Dear Arthelia,Thank you for taking the time to complete our guest survey comments regarding your recent stay at the Red Roof Inn Mobile - Midtown. I was thrilled to see you enjoyed the comfortability of the room, prompting your 4/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room. Clean & convenient. Easy access from parking area: No waiting for elevators or going up and down long halls. Nothing dirty or out of repair; room arranged nicely & well lit. Staff answered every question and took care of my needs promptly and courteously. Friendly and with a smile. Would stay here again and again.
2023년 6월에 5박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 13일
Dear Ray,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Mobile - Midtown. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the nicely arranged room, the easy access from parking area, the cleanliness and the other kind remarks you mentioned. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Ray

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
All the staff were very friendly, and the room was nice and clean, and in good repair. Parking in front of rooms, very short walk. Very enjoyable stay.
2023년 6월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 13일
Dear Ray,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Mobile - Midtown. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our very friendly staff, the parking in front of the rooms, the cleanliness of our nice room and the other kind remarks you mentioned. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

8/10 - 좋아요

Calvin

별로예요: 청결 상태
old and dated but it did the job for one night
2023년 6월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 13일
Dear Calvin,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. It's truly disheartening to see you highlight that the upkeep of the property was not to your liking. Nevertheless, I am pleased to see it did the job for your one night stay.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

TODD

가족 여행
좋아요: 직원 및 서비스
Owners/operators were extremely nice. Place wasn’t too dirty but not up to our usual standards. No issues though and everything turned out fine.
2023년 6월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 13일
Dear Todd,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I was thrilled to see you were pleased with the extremely nice owners, prompting your 4/5 score. However, it's truly disheartening to see you highlight that the cleanliness did not meet your expectations. Nevertheless, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

10/10 - 훌륭해요

Andrew

2023년 6월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 7월 13일
Hello Andrew,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
Okay… Room!
The room could have used a good cleaning. I had to clean some of the items in the room myself because it looked dirty. There were small bugs in the sink. Not sure where the insects came from. I tried to run the water and wash them away. The key did not work to the hotel door on the second night and I had to walk in the dark to the office alone at night. After waiting in line for several minutes, the key was reset. The hotel was okay to stay for 2 nights, but it could have been better.
2023년 5월에 2박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 5월 7일
Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Mobile - Midtown. We strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the key not working, the lack of cleanliness and the other concerns you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 - 훌륭해요

Donte

Good
2023년 5월에 1박 숙박함
답변 제공: Sashauna Red Roof Management 님, 2023년 9월 8일
Dear Donte,Thank you for taking the time to complete our guest survey regarding your recent stay at the Red Roof Inn Mobile - Midtown. I'm so glad we earned your 5/5 score. I was thrilled to see you had a good stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist