2 outdoor pools, sun loungers
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Reviews of Holiday Inn Resort Montego Bay All-Inclusive

3.5 out of 5
Holiday Inn Resort Montego Bay All-Inclusive
Rose Hall, St. James, Montego Bay, Saint James

Reviews

7.0

Good

Rating 10 - Excellent. 713 out of 2478 reviews" "
Rating 8 - Good. 680 out of 2478 reviews" "
Rating 6 - Okay. 476 out of 2478 reviews" "
Rating 4 - Poor. 288 out of 2478 reviews" "
Rating 2 - Terrible. 321 out of 2478 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Daryl

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Apr 2024

2/10 Terrible

Seon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Althea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice. Wonderful staff, very helpful and always tried their best.
Stayed 2 nights in May 2024

8/10 Good

Alton

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I would like to bring to your attention some concerns regarding the administrative staff, specifically the front desk receptionists and supervisors. Unfortunately, their behavior has been consistently rude and disrespectful towards guests. Additionally, there seems to be a lack of consistent communication among the managers within the resort. I had none working phone and fruit flies in the bathroom. I made a complaint and request service at 7am. When I returned to my room at 9:30pm nothing was done. They sent the maintenance and room service at my room at 10pm to do repairs after I used my personal cell phone to call front desk ( long distance charged I’m now responsible for). They were unable to fix the issues that late, so I demanded a room change. I was taken from a king room to a twin room. Mind you this is A VIP SECTION OF THE HOTEL. No accommodation or credit given, just that they would extent my checkout time to 12noon. However, I must acknowledge the exceptional performance of the bartenders and service personnel. They have consistently provided outstanding service. In order to improve the overall customer experience, I would highly recommend that the resort addresses the issues with customer service at the administrative level as well as junior management. By doing so, they can ensure that guests are treated with the utmost respect and professionalism. Thank you for your attention to these matters."
Stayed 3 nights in May 2024

8/10 Good

Safia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poool closes at 6pm til 9am
Stayed 1 night in May 2024

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in a state of disrepair. Rooms were dirty. There was no running water. Elevators were broken. Stairs had a mold smell and were falling apart. A few days there was no running water. There were stray cats roaming the dinning area. I will never go back and am currently fighting for a refund.
Stayed 4 nights in May 2024

10/10 Excellent

Richard T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance of the property could be a little better. Especially some repairs and painting. I am saying this because I used to work there from 1979 onwards, and I came back for a Vacation, I love the property and would like to some the maintenance of it better, and I will be back there. I love it and did enjoy my time there.
Stayed 7 nights in May 2024

6/10 Okay

Marjorie

Traveled with family
Did not like the fact that i had an issue and guest services did not answer the phone lines.
Stayed 2 nights in May 2024

6/10 Okay

Carolyn, Fort Mill

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was clean but outdated. The food was mediocre at best. Staff was wry friendly and professional. I however have never been at an all inclusive that only gives you one 6oz bottle of water for the entire stay. It was like pulling teeth to get that one bottle.?
Stayed 1 night in May 2024

8/10 Good

JUNE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm and restful
Stayed 8 nights in May 2024

8/10 Good

Yvette

Liked: Staff & service
The food was food. Buildings need upgrade Working elevator n Ac
Stayed 1 night in May 2024

10/10 Excellent

Rashel

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Kewayne from the kitchen/banqueting department was AMAZING. We stayed here for a one night business overnighter. We arrived to dinner at 9:50pm (dinner ends at 10pm) but it seemed they were already packing up and it looked like we wouldn’t be able to get any food as there were no more plates and cups left on the buffet line. Kewayne was gracious enough to get us some plates and cups from the back to get food at the buffet, that made our night and our entire visit . That meant the world to us as we had been working previously for almost 24 hours straight and were very hungry and tired . Hats off to Kewayne for being so kind to us.
Stayed 1 night in May 2024

10/10 Excellent

Tresia

Stayed 2 nights in May 2024

8/10 Good

OKIE

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Kerry-Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, its pretty close montego bay city! Good price, service is also good I like there jerk chicken hunt, variety of food and the properly is clean and the beach.
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Overall great, food choices could have been better but still good. Lots of options around the property for activities!
Stayed 4 nights in May 2024

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sandy beaches and pool with lifeguards on duty nonstop. Great entertainment throughout day, but the night shows were the bomb!! Very courteous employees and were always happy to help. If they couldn't help they would find someone that could. Never had to wait long for anything.
Stayed 7 nights in May 2024

8/10 Good

Janice

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Beautiful beach. Kind staff. Would stay again.
Stayed 1 night in May 2024

6/10 Okay

Erica

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Ok I guess
Stayed 1 night in Apr 2024

10/10 Excellent

Winston

Liked: Cleanliness
Stayed 2 nights in May 2024

10/10 Excellent

Ada Hilda, Jamaica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe. And staff was very helpful.
Stayed 8 nights in Apr 2024

8/10 Good

mina cielo velasquez, Lockport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in May 2024

8/10 Good

Stephon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good resort
Stayed 5 nights in May 2024

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 1 night in May 2024

4/10 Poor

Miguel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was very poor. I am a born Jamaican who love jamaica and i have also worked in the hospitality industry in Jamaica. I was very disappointed with the service at the holiday inn montego resort. Most of the staff are rude. IF you want to enjoy your vacations please go somewhere else.
Stayed 2 nights in May 2024

10/10 Excellent

Nehal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in May 2024

4/10 Poor

TIMOTHY ALLEN

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was no free shuttle pickup from the hotel. When I arrived at the air port, I felt lost.The rooms had no ventilation, so after showers the walls would sweat and leave a sticky film everywhere. It appeared the walls had already developed mildew. I tried using the A/C but without Ventilation it just made the moisture cold. I think screens on the doors would have helped. But, over all, Great staff, Great service. The hotel setting was Great. The hotel was enclosed so it felt safe for the family. If they fix the ventilation problem and did some upgrades to the lobby, this would be a Great resort.
Stayed 7 nights in May 2024

10/10 Excellent

Trevor

Stayed 4 nights in May 2024

8/10 Good

Roderic X

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was relaxing for me. Staff was great and very friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay agsin
Stayed 3 nights in Apr 2024

10/10 Excellent

Katrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is fantastoc, buffet is dofferent each day so you always have something new to try. Facilities are pristine and staff are very friendly.
Stayed 5 nights in May 2024

6/10 Okay

Lilowattie

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Nigel

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Proper was good in a great location and the staff were all professional in their conduct. However, the bathroom need updating.
Stayed 1 night in Apr 2024

10/10 Excellent

keisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying with my kids, always a good time. Odette I believe at the buffet restaurant the waitress was awesome. And Bartenders
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and entertainment could be better. But for 2 people $300 a night. You can't beat that.
Stayed 7 nights in Apr 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not overwhelming, great staff and convenient for airport, transport, booking activities. If unable to book restaurants, buffet could seem limited. Breakfast could start earlier to accommodate early departures for activities.
Stayed 4 nights in May 2024

2/10 Terrible

Brian

Traveled with partner
Disliked: Staff & service
The physical hotel it's self is ok. The staff however isn't. I probably encountered 2 nice friendly helpful people out of 10. Everyone here seems mad about their job, not wanting to it. It's hospitality and they are rude and unfriendly. I traveled hours to get here and it's not what I expected. Not sure if it's like that everywhere but don't expect great service here. Or even any service for that fact. A simple request seems like a bother to them. Also booked the ocean view room and they took HOURS to give me keys in what I consider partial ocean view bc there is a tree blocking most of it.
Stayed 5 nights in Apr 2024

6/10 Okay

Kemole

Stayed 1 night in May 2024

8/10 Good

kevin brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Staff really nice and not far from the airport. Me and my family really enjoyed it
Stayed 5 nights in Apr 2024

4/10 Poor

Antecia

Traveled with family and small children, Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Staff appeared unhappy while working. Bad attitude when asking for anything. Especially at the hut where you could get ice cream & nachos.
Stayed 4 nights in Apr 2024

10/10 Excellent

Larry

Stayed 3 nights in Apr 2024

8/10 Good

Tianna Krystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was good, especially the beach. The food was the worst part for me but everything else was amazing 👌
Stayed 6 nights in Apr 2024

8/10 Good

jonathan

Traveled with partner
Liked: Cleanliness, staff & service
Everything was great for the price . Only issue we experienced was the card key to the room not working a few times ( need to keep the cards away from cell phones ) and the sliding doors to back were very heavy to open .
Stayed 7 nights in Apr 2024

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed. We had great food and met really nice people. The Hotel was clean and inviting. We loved it.
Stayed 3 nights in Apr 2024

8/10 Good

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Tameka

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was nice and friendly but the room was not completely clean, there was hair in our shower and also on the towel/wash cloths. Would have loved to see more Jamaican food options in the dining room.
Stayed 2 nights in Apr 2024

6/10 Okay

Tyrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good just never got to do water sports and i wanted to
Stayed 2 nights in Apr 2024

10/10 Excellent

Shakaba

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's wasn't the best but I"ll go back..it wasn't enough food options
Stayed 5 nights in Apr 2024

6/10 Okay

Heidi

Stayed 2 nights in Feb 2024

8/10 Good

Claudette F

Disliked: Amenities
Waiters need more training on how to relate to guests. Dining room tables and amenities were a turn off. Food was not bad as usual but could be warmer.
Stayed 3 nights in Apr 2024