8/10 - 좋아요
실제 이용하신 고객
2018년 1월 25일
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely venue
Hotel El Faro is a beautiful hotel by the beach with a big swimming pool and a pool bar. The staff at the restaurant and bar were excellent and helpful. Also the cleaning staff was very nice and cooperative with cleaning hours.
Our problem was the management of the hotel. The manager would not let all members of our group to check in to the hotel as the hotel had some connection problem with Expedia. Note: the room was reserved and payed a year in advance and the confirmation had been sent to the hotel. Yet this was made our problem, which we obviously could not solve as we do not work for Expedia.
The manager also discarded agreements on prices to enter the pool (for friends staying outside of El Faro) and services included in the payed price.
Without these problems, our stay would have been beyond expectations and the hotel would have been a true value for money.
