The staff at the front desk were great but our first room was absolutely terrible! The 7th floor had funky smell and our room was even worse. I was ok with the outdated furniture and the small size, but the smell was unbearable and the AC/heat unit did not work. They sent someone right up to try to fix it and when he couldn't, they were quick getting us a different room. Our 2nd room was on the 5th floor. There was still a stale smell in the hall but our room was "ok". I booked a room for a family of 4, but there were only 2 bath towels and 1 facecloth...and the rooms are very small. I didn't notice the sign at the lobby elevator that said you had to request for housekeeping, so our rooms did not get cleaned while we were out the first day, so I put our garbage outside our door when we got back and had to go to the lobby for some towels and wash cloths. The hotel is pretty run down, but the location and staff were excellent.