4/10 - 별로예요
Jorena
가족 여행
2024년 1월 16일
별로예요: 숙박 시설 상태 및 시설
Unacceptable
The actual hotel and our reserved room was CLOSED- we were given a condo BUT - the number of beds did NOT meet our reservation OR our needs
The indoor pool was also CLOSED - the main reason we had chosen this location as we were there for a mid-winter break with 5 kids
The lack of transparency about the 2 items is unacceptable- both from the hotel and hotels.com
The reception staff was kind and understanding - they have no control over what is presented to the public
UNACCEPTABLE to pay the outrageous amount and not get anything that you paid for (oh and the restaurant was closed too and the fitness center argued about allowing us to come in to use the basketball courts)
Jorena
2024년 1월에 1박 숙박함