Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your recent stay didn't meet your expectations. We understand how important snow conditions, room quality, and storage space are for a satisfying ski vacation.While we can't control the weather, we do strive to provide the best possible experience for our guests. Your comments about the lack of snow and the issues with storage space are duly noted, and we will certainly take them into consideration for improvements in the future.We appreciate your honesty, as it helps us identify areas for enhancement. We hope you might consider giving us another chance in the future. Our team is always working hard to provide a memorable and enjoyable stay for our guests, and we'd love the opportunity to make it up to you. Thank you again for your valuable input.

We sincerely appreciate your excellent review! Your positive feedback means a lot to us. We're thrilled that you had a great experience. If you ever need anything or have any future inquiries, please don't hesitate to reach out. We look forward to welcoming you back soon!

Thank you for sharing your feedback. We appreciate your kind words about our staff and the cozy atmosphere. We'll take your suggestions into consideration for improving the breakfast experience and offerings. We hope you enjoyed your stay overall and would love to welcome you back in the future.

We apologize for any inconvenience. We'll review our policy to ensure a better experience for all guests. Thank you for your feedback.

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our staff. Providing excellent customer service is one of our top priorities, and we're glad it made a difference for you. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you again in the future!

Thank you so much for sharing your positive review! We are delighted to hear that you had a wonderful experience enjoying the breathtaking view from the balcony. At our property, we take great pride in providing our guests with a memorable and awe-inspiring environment to relax and unwind.The panoramic scenery from the balcony is indeed one of our most cherished features. Whether it's a stunning cityscape, serene nature views, or a picturesque ocean horizon, we strive to offer our guests a visual treat that complements their stay with us.We truly appreciate your kind words and hope that the mesmerizing views from the balcony left a lasting impression on you. Should you plan to visit us again in the future, we eagerly await the opportunity to welcome you back to indulge in more spectacular sights and create new wonderful memories.Once again, thank you for taking the time to share your review. It means a lot to us and encourages our team to keep providing exceptional experiences to all our guests. If there is anything else we can assist you with or any feedback you'd like to share, please feel free to reach out. Have a fantastic day!

Thankyou for your review. We really appreciate it.

Thankyou so much for 5*. We really appreciate.

Thankyou

Hi, Thankyou for your review. Common area can be open during daytime. Just ask any staff. Breakfast is 7:45 to 9:00am.

Thankyou for your review. We are glad that you enjoyed your stay. We agree with you, it is unreasonable for staff to want to have one day off a week. They should work 7 days a week so the restaurant can be open all all nights.

We are very please that you found the room clean, comfortable and in great condition. Our breakfast is exactly as advertised. It is disappointing that you expected something else. Fridge is available by request.

Our room size is exactly as advertised. If you would like a bigger room, please book one with your required size. The sun is much hotter in Alpine region so if you would like the room to be cooler - just open the window or turn down the heating.

Check in is 4pm and checkout is 10am. Breakfast is a simple breakfast - tea, coffee, cereals, toast, juices, condiments from 07:45 to 09:00. If you would like some other amenities, please book a venue that advertises those.

Thankyou for your review. We are very glad that you enjoyed your stay.

Thankyou for your review. We are very glad that you found our staff friendly.

Thankyou for review.

Thankyou for your review. We are glad that you enjoyed your stay.

Thankyou for your review. We are very glad that you enjoyed your stay.

We provide Alpine Accommodation facilitating the ski/snowboard experience. Our guests spend most of their time on the slopes. If you require spacious accommodation, please book an apartment rather than an Alpine Hotel Room.

Thankyou very much for your review. We really appreciate you staying with us.

We are sorry that we were not able to provide you with early check in. To safeguard you, the Victorian Government COVID19 cleaning directions require that the rooms are disinfected in particular way and time. It would be irresponsible for us to check you into a room that is yet to be disinfected.

Awesome.

Thankyou Anonymous

Thanks for your review. Our breakfast is EXACTLY as advertised. If you would like something else please choose a property that advertises your requirements rather than complain that you would like something that is not advertised. Our pricing is very competitive and that is why you have chosen us over other venues. If you require additional pillows, blankets, towels etc, a request at the time of staying would have been immediately fulfilled. Complaining about it after you have left the venue will not get you the pillow.

Thankyou for your review. Its great that you found hotel clean with comfortable bedding, convenient to access and a 2 minute ride from piste. The temperature is set to 22 degrees which is 3 degrees above the Government recommendation of 19 degrees.

Thanks for your review. Its great that you found our rooms sized well and onsite rental ski shop helpful. Valet taxis are available to transport you to bus terminal or you can book a door to door bus service.

Thankyou

Thankyou for your review

Thakyou for your review. Having ski shop on site is very convenient. We have passed on your thanks to Sammy.

Its great that you found The view of mountains from the balcony amazing and convenience of renting equipment from our ski rental shop. Rooms are serviced every 3 days.

Thankyou.

Thank you for your fantastic review! We are thrilled to hear that you had a perfect experience during your stay with us. It brings us immense joy to know that you enjoyed every aspect of your visit.Our on-site ski & snowboard hire service is designed to make our guests' stay as convenient and enjoyable as possible. We understand that when you're here to hit the slopes, having easy access to quality equipment is essential. We're delighted that this service was a big plus for you and enhanced your overall experience.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. If there's anything more we can do to improve your future visits or any other feedback you'd like to share, please don't hesitate to let us know.We appreciate your kind words and the time you took to share your thoughts. It means a lot to our team, and we hope to have the pleasure of hosting you again for another perfect stay soon. Until then, happy skiing and snowboarding!

Thankyou for your review.Its great that you found the room nice and our staff friendly.

We are very pleased that you enjoyed your stay. The bathroom sensors are set to 4 minutes which is the Australian recommended time to take a shower.

Thankyou for your review.

We provide ALL amenities that are advertised. We do not provide amenities that are not advertised. We are disappointed that you expected things that we do not have nor advertise.

It is very disappointing that your expectations were beyond what we advertised or could deliver. For 5 start expectations, please book a 5 star venue.

Thankyou for your review. WE are pleased that you found our staff to be excellent and bed comfortable.

Thankyou for your review. Its awesome that you had a great stay with us.

Thanks

We are surprised that you found a "stag" in our ski shop. At times we have alpine pygmy possums what make their way from outside, but to date we have not seen a stag. Fridge is available on request. Conditional breakfast is complimentary and there are no cooking facilities.

Thanks for your review. Its great that you enjoyed the dinner in the restaurant. We are sorry that cutlery and condiments run out during breakfast. We will attend to that.The rooms are serviced every 3 days. Breakfast is complimentary and not compulsory.

Thanks for taking the time to write a review. Our breakfast is precisely as advertised. If your expectation were different, please read the description properly. If you require a different breakfast, it is available at Cattleman's cafe.

Thankyou.

Thankyou for your kind review. We look forward to having you stay with us again.

We are glad that you enjoyed the location. We are dissapointed that you expected a breakfast that was different to what was advertised.

We think you must be talking about a different venue or you expectations are of 5 star hotels in the major cities. Duck Inn has been build 5 years ago, so your statement it totally wrong. For comparison next time please stay at Alpine Retreat, Enzian Hotel,or the Chalet which are old.

We are glad that you enjoyed your stay.