룸, 퀸사이즈침대 1개, 장애인 지원, 금연 (Accessible Tub) | 암막 커튼, 다리미/다리미판, 간이 침대, 무료 WiFi

퀄리티 인 마운트 버논, 일리노이 여행 후기

2.5 out of 5
퀄리티 인 마운트 버논, 일리노이
201 Potomac Blvd, Mount Vernon, IL

이용 후기

7.6

좋아요

평점 10 - 훌륭해요. 211개 이용 후기 중 68개" "
평점 8 - 좋아요. 211개 이용 후기 중 82개" "
평점 6 - 괜찮아요. 211개 이용 후기 중 25개" "
평점 4 - 별로예요. 211개 이용 후기 중 17개" "
평점 2 - 너무 별로예요. 211개 이용 후기 중 19개" "

7.8/10

청결 상태

8.2/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

6/10 - 괜찮아요

Gary

좋아요: 직원 및 서비스
별로예요: 청결 상태
Room needed some repair.. Bed was not comfortable and blanket was terrible.. Breakfast was excellent. Registration was over live screen.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 17일
Hello Gary, Thank you for sharing your feedback with us. We appreciate knowing you enjoyed our excellent breakfast. For any concerns regarding your room, we recommend reaching out to our management team directly to address any repair needs. Your comfort is important to us, and we value your insights to help us improve our services.

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was the only room left in town
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 14일
Hello Paul,We are glad you chose to stay with us! We appreciate your feedback and will take it into consideration for future improvements. If you have any further comments or concerns, please do not hesitate to reach out to our management team for further assistance.

8/10 - 좋아요

David

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean and comfortable. Hotel is close to dining options which are walkable. Easy access to highway.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 2일
Hello David,We are thrilled to hear that you found your stay with us comfortable and enjoyed our convenient location near dining options and the highway. Your feedback is valuable to us, and we hope to welcome you back for another great stay in the future.

4/10 - 별로예요

Kyle

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kyle, We apologize for any shortcomings during your stay and encourage you to contact us directly to discuss your experience further. We value your feedback and aim to address any issues to improve our services for future guests.

10/10 - 훌륭해요

Mary

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like how quiet the hotel is. The lady at the front desk checking me in was very nice. She explained how to complete the check out procedure in the morning and was very helpfuland professional!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 15일
Hello Mary,Thank you for your kind words about our quiet atmosphere and friendly front desk staff. We truly appreciate your positive feedback and are glad that you found our check-in process to be helpful and proficient. We strive to provide excellent service to all our guests and hope to welcome you back in the future.

10/10 - 훌륭해요

Roy 님, Concord

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 10일
Hello Roy,We are delighted to hear that you had a wonderful stay at our hotel! Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. We hope to welcome you back again soon for another exceptional experience.

10/10 - 훌륭해요

Kuljinder 님, Elk Grove

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Kuljinder,We are thrilled to hear that you had a wonderful stay with us! If you have any more feedback to share, please feel free to reach out to us. We look forward to welcoming you back soon!

10/10 - 훌륭해요

andrea

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello andrea,Thanks for choosing us. We are glad to hear that you had a wonderful stay with us! Our team looks forward to welcoming you back on your next visit.

6/10 - 괜찮아요

MICHAEL

2024년 1월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello MICHAEL, We appreciate you choosing to stay with us. If you encountered any issues during your stay, we encourage you to contact us directly to provide further details so we can address them accordingly.

8/10 - 좋아요

Joshua

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Lady at the front desk was great. Room was clean. Don't like the contactless check inbut the front desk was great and basically did it for me, which was nice.
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 20일
Hello Joshua,Thank you for sharing your feedback with us. We appreciate your kind words about our front desk staff and the cleanliness of your room. It's great to hear that they provided excellent service during your stay. Should you have any further concerns, please reach out to our management team directly.

2/10 - 너무 별로예요

실제 이용하신 고객

2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 16일
Dear Guest, We apologize for any inconvenience you experienced during your stay. We value your feedback and encourage you to reach out to us directly so that we can address your concerns. We appreciate your patronage and hope to have the opportunity to make it right in the future.

10/10 - 훌륭해요

Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service and very comfortable stay. Would stay again
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Charles,Thank you for your kind words! We are thrilled to hear that you had a comfortable stay and received great service. We truly appreciate your feedback and look forward to welcoming you back in the future.

2/10 - 너무 별로예요

Lisa

별로예요: 직원 및 서비스
Stupid
I booked this room for my boyfriend who was traveling to drop his son off. He is originally from that area but has been living in Wyoming for 18 months. Since he has an Illinois drivers license they refused to allow him to stay
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 10일
Hello Lisa, Thank you for bringing this to our attention. We apologize for any misunderstanding that may have occurred. We aim to provide a comfortable experience for all our guests and require a valid ID for check-in. We recommend providing documentation that reflects your current residence, as this would typically resolve any identification-related issues. Please contact our management team directly for further assistance with future bookings.

6/10 - 괜찮아요

Betty

가족 여행
별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 9일
Hello Betty,We apologize if your recent stay did not meet your expectations. Would you kindly contact our hotel directly to discuss your concerns in more detail so that we may address them appropriately? We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Where I will always stay in Mt Vernon!
This was my second stay in a month and will be where I stay when traveling that way again,
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Brenda,Thank you so much for choosing our hotel for your recent stay and for your loyalty. We are delighted to hear that you enjoyed your experience and that you have decided to make us your go-to accommodation when traveling in our area. We can't wait to welcome you back during your next visit!

6/10 - 괜찮아요

Jana

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room was clean and comfortable but it was outdated. Checking in through a kiosk is very impersonal. Breakfast was not good. The time was advertised as 6 am to 9 am. We went to breakfast around 7:45 am. We got the last two pieces of sausage. There were hardly any eggs. Apple juice was out (only clear water). No milk. No yogurt. Only half a bagel. And no one around to ask about refilling. About 20 minutes, an attendant came with more sausage. She didn’t check anything else. And was more interested in her personal phone call than the breakfast room or us. When we were walking back to our room, we saw her again in the laundry room, still talking on her phone, with several plates of food in front of her. I would have understood being out of items if it had been closer to 9 am, but not that early. And your attendant being unconcerned with her job and more concerned with her phone call is inexcusable.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Jana, Thank you for sharing your feedback with us. We are glad to hear that you found the room to be clean and comfortable. We apologize for any inconvenience caused by the kiosk check-in process and assure you that we value the personal touch in guest interactions. Regarding breakfast, we apologize for the limited options and the delay in replenishing certain items. We will address this issue with our breakfast attendant to ensure better service. Thank you for bringing this to our attention.

8/10 - 좋아요

mary

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
First time with check in kiosk
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello mary,Thank you for sharing your experience with our check-in kiosk. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. We value your input and will take it into consideration as we strive to improve our services. If you have any further concerns, please feel free to reach out to our management team for assistance.

6/10 - 괜찮아요

Duglas

아이를 동반한 가족 여행, 출장 여행
별로예요: 숙박 시설 상태 및 시설
The location is great
2023년 12월에 2박 숙박함
답변 제공: Manager 님, 2024년 1월 2일
Hello Duglas,Thank you for your feedback on the great location of our hotel. We're glad to know that you found our location to be convenient. We appreciate your kind words and hope to welcome you back again in the future.

8/10 - 좋아요

Carol

가족 여행
Clerk had trouble printing my door card.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 31일
Hello Carol,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced with the door card printing. Your feedback is valuable to us and we will address this matter with our team to ensure a smoother check-in process for future guests. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.

10/10 - 훌륭해요

James 님, Saint Paul

2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 30일
Hello James,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future!

6/10 - 괜찮아요

Jeremy

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
A bit unpersonal.
The stay was nice. The facility was clean. The room was accommodating. My only personal quirk comes in the check-in. They use a kiosk to check people in by video. A person who isn't even at the hotel checks you in. I don't like how unpersonal that makes the experience. Get rid of the kiosk. We want to engage with people in person, not from some remote site.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 29일
Hello Jeremy, Thank you for choosing our hotel for your stay. We are glad to hear that you found our facility to be clean and the room accommodating. We apologize if the check-in process did not meet your personal preference. We understand the importance of personal interaction and will consider your feedback regarding the kiosk system. Our team always strives to provide a welcoming experience and we appreciate your input in making improvements.

6/10 - 괜찮아요

Kenneth

가족 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Check in/out kiosk was frustrating.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello Kenneth,We apologize for any frustration you experienced with our check-in/check-out kiosk. We appreciate your feedback and will take it into consideration as we work towards improving the process. Thank you for choosing our hotel and we hope to welcome you back in the future.

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice room for the$
Nice room, king bed. Clean. Surprised, 85 dollar room this nice. Bed was comfortable. Enjoyed our stay. Wasn't a fan of the kiosk checkin, but that was ok.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 24일
Hello John,Thank you for sharing your positive feedback about our hotel! We're glad to hear that you enjoyed your stay and found our room clean and comfortable. We appreciate your understanding regarding our kiosk check-in process and hope it did not inconvenience you too much. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. We look forward to welcoming you back in the future!

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Service was friendly. Room a was clean and comfy. Could use some updating. Bathroom ceiling had peeling paint.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Dear Guest,Thank you for your feedback! We're glad to hear that you found our service friendly and enjoyed the clean and comfy room. We appreciate your suggestion for updating and will take that into consideration for future improvements. We apologize for any inconvenience caused by the bathroom ceiling and will address it accordingly.

8/10 - 좋아요

Colleen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I did not like having to sign in using the kiosk method. It took way longer than had the person behind the counter done it. I had already had made reservations online so it should have gone smoother than it had. We were impressed with the cleanliness of the room and facility, the bed was very comfortable and there was a hot breakfast in the morning.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 23일
Hello Colleen,Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness, comfort of the bed, and the hot breakfast. We apologize if the check-in process took longer than expected. We understand your preference for a traditional counter check-in and appreciate your feedback for improvement. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 22일
Dear Guest,Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience and enjoyed your time with us. We look forward to welcoming you back in the future.

2/10 - 너무 별로예요

James

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I canceled this reservation in the orvitz app and the motel still charged us.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello James, Thank you for bringing this to our attention. We apologize for any inconvenience caused. Please reach out to our management team directly to discuss this matter further and they will be able to assist you accordingly.

8/10 - 좋아요

CHERIE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Actual person checked us in. Had what we needed for one stay.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 21일
Hello CHERIE,Thank you for choosing our hotel for your recent stay. We are delighted to hear that our staff provided you with a smooth check-in experience and ensured you had everything you needed for a comfortable stay. We value your feedback and hope to welcome you back again in the future.

10/10 - 훌륭해요

andrea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The only thung that needs work is the breakfast, more options other than sausage, scrambled eggs, add bacon, but overall my trip was great
2023년 11월에 2박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello andrea,Thank you for sharing your feedback with us! We're delighted to hear that you had a great trip overall. We appreciate your suggestion regarding breakfast options and will definitely pass it along to our team for their consideration. Our aim is to continually improve the guest experience, and feedback like yours helps us in that process. We hope to welcome you back in the future for another enjoyable stay.

4/10 - 별로예요

Rhina

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not recommend
There was a kiosk in the reception not a person on sight. Rooms need updating. Could not sleep because if the noise of the neighbors. Dont recommend
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 6일
Hello Rhina, We apologize for any inconvenience you experienced during your stay. Our kiosk is a convenient alternative to a traditional reception desk and is often staffed by our team members. We appreciate your feedback regarding the room condition and noise disturbance, and we will consider it for future improvements. Thank you for your recommendation.

10/10 - 훌륭해요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 7일
Hello Brenda,We are thrilled to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience at our hotel. Please don't hesitate to reach out to us directly if there is anything else we can assist you with.

8/10 - 좋아요

LANCE 님, ST CLOUD

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property for a one night stand,,, (stay).
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 1일
Hello LANCE,Thank you for choosing our property for your recent stay. We appreciate your feedback and are glad to hear that you had a positive experience during your visit. If you have any future travel plans, we would be delighted to welcome you back for another enjoyable stay.

10/10 - 훌륭해요

Kenneth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 26일
Hello Kenneth,We appreciate your perfect rating! We strive to provide exceptional experiences for all our guests and we're thrilled to hear that we succeeded during your stay. If you have any additional feedback or would like to share your experience in more detail, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic stay!

8/10 - 좋아요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room 111 toilet when you set on it it felt loose
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 24일
Hello Timothy,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We encourage guests to bring such matters to our attention immediately, so our maintenance team can promptly address them. We appreciate your feedback and hope you had an otherwise enjoyable stay.

10/10 - 훌륭해요

Tara

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was quiet and clean and the staff wrre wonderful
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 19일
Hello Tara,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel quiet, clean, and that our staff provided wonderful service. We strive to create a positive and comfortable experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 - 훌륭해요

John

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello John,Thank you for choosing our hotel for your recent stay! We truly appreciate your support and are thrilled to hear that you had an excellent experience. We hope to have the pleasure of welcoming you back soon for another wonderful stay.

8/10 - 좋아요

Alan

2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 12월 9일
Hello Alan, We appreciate you choosing our hotel for your stay. We apologize if there were any issues that affected your experience. We encourage you to reach out to our hotel directly so that we can address your concerns. We value your feedback and hope to have the opportunity to provide you with an improved stay in the future.

8/10 - 좋아요

Judi

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 18일
Hello Judi,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

6/10 - 괜찮아요

DaVona

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Bad room & service
Well, when I went in to check in they had some computer there and I had to video talk to someone and not an actual person their. I am not used to the machine at all. Then when I got to my room there was something on the dresser where the TV was sitting at that had not been cleaned off and on the chair next to the bed as well as one of the wash clothes had something black on it. Also, there was a black stain on the sheets that looked like dried blood from a bug. I like to have someone locate to talk to not a computer. That's why I didn't go down and get a room change. And, I asked where the person was she said they was on break and the machine was still there in the morning. I've stayed there several times and not had anything like that before. So needless to say I may not be staying there anymore.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 16일
Hello DaVona,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We understand your preference for in-person check-in and will pass your feedback along to our team. We're sorry for the oversight in cleanliness, as our housekeeping staff strives to maintain our standards. We appreciate your loyalty and regret that we did not meet your expectations this time. We hope you'll reconsider and give us another chance to provide you with a better experience in the future.

2/10 - 너무 별로예요

Carey

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 15일
Hello Carey, Thank you for taking the time we apologize for any inconvenience you encountered during your stay. We would appreciate if you reach out and share your comments with our management team for further review and improvement.

8/10 - 좋아요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean friendly but…,
Very clean. Friendly accommodating staff. Kiosk experience was awful. Sink in my room would only trickle.
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 12일
Hello David,Thank you for sharing your feedback with us. We appreciate your positive comments about our cleanliness and friendly staff. We apologize for any inconvenience caused by the kiosk experience and the issue with the sink. We strive for continuous improvement and appreciate your valuable input.

8/10 - 좋아요

Desiree

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 8일
Hello Desiree,Thank you for taking the time to share your rating with us. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

8/10 - 좋아요

Connie 님, Cedar Falls

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We needed a clean place to lay our heads for a night. This place met our needs.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 5일
Hello Connie,Thank you for choosing our hotel for your stay. We are glad to hear that our accommodations met your needs. We hope to welcome you back in the future for another comfortable stay.

6/10 - 괜찮아요

joni

가족 여행
별로예요: 직원 및 서비스
Questionable people standing at front door outside, "waiting" for people
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello joni,Thank you for bringing this to our attention. We sincerely apologize for any discomfort you may have experienced. The safety and security of our guests is of utmost importance to us, and we strive to maintain a welcoming environment. We appreciate your feedback and will address this matter with our security team to ensure a more pleasant experience in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Dear Guest,Thank you for taking the time to write your review. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We strive to provide exceptional service and will be sure to address your concerns with our team. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 - 훌륭해요

Quality Inn

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
One night stay was relaxing comfy beds, got discount at their nearby restaurant. The check-in kiosk was interesting, the guy on the screen was very helpful.
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 3일
Hello Quality Inn,Thank you for your feedback! We're glad to hear that you enjoyed your relaxing stay and found our beds comfortable. It's great that you were able to take advantage of the discount at our close by restaurant. We appreciate your comment about our check-in kiosk and the helpful assistance provided. Our team strives to provide a seamless experience for our guests. We look forward to welcoming you back again soon!

10/10 - 훌륭해요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Easy shoping,clean areas, easy-to-use checkin
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 2일
Hello Thomas,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel's location convenient for shopping and that you appreciated the cleanliness of our property. It's wonderful to know that our check-in process was user-friendly for you as well. We appreciate your kind words and hope you had a great stay with us!

8/10 - 좋아요

Sheldon

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 31일
Hello Sheldon,Thank you for taking the time to share your feedback with us. We truly appreciate your high rating and we are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable experience to all our guests. We would love to welcome you back in the future for another memorable stay. Safe travels!

8/10 - 좋아요

Nick

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 24일
Hello Nick,Thank you for your positive rating! We are glad you enjoyed your stay with us. If there is anything further we can assist you with, please let us know.

6/10 - 괜찮아요

Chamara

좋아요: 직원 및 서비스
2023년 10월에 4박 숙박함
답변 제공: Manager 님, 2023년 10월 21일
Hello Chamara, Thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay. Please let us know how we can assist you further.