Hotel room flooring was hurtful, several gaps between hardwood flooring. Shower area door was not getting closed, so water spread in rest of the area in bathroom. Only 2 towels were given, we travelled with 2 kids, it was unmanageable. There were mosquitoes in the room. My 3 year old started shouting let’s get out of here quickly, there are many mosquitoes. I wished I would have heard him, but it was too late in night. They don’t have luggage cart, it was nightmare to get the stuff into my room. I called these guys several time and even before a day prior to my travel to send a big car to airport as I was traveling with family and lot of luggage. They did not send the car even. When I called from airport, they send a small car after 30 minutes, in which luggage were not getting in. We waited in parking lot for another 20 minutes for another car. When I complained about it at the reception, the guy was not even apologizing but he was raising his voice and saying that you should have sent an email for pick up. I don't recommend this hotel to anyone, especially it you are with family don’t go even it’s free.
It is detrimental for hotels.com to have such hotel listed on their site that too with $60-65 range. It should not worth more than $25-30 per night. I used to trust hotels.com blindly, now this will not happen. I felt as if I was cheated, you are losing the trust which I had in you.