스탠다드 트윈룸, 싱글침대 2개 | 필로우탑 침대, 무료 미니바 품목, 객실 내 금고, 책상

머큐어 호텔 뮌헨 알트슈타트 여행 후기

3.5 out of 5

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 836개 이용 후기 중 506개" "
평점 8 - 좋아요. 836개 이용 후기 중 279개" "
평점 6 - 괜찮아요. 836개 이용 후기 중 36개" "
평점 4 - 별로예요. 836개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 836개 이용 후기 중 3개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

9.0/10

친환경

이용 후기

8/10 - 좋아요

실제 이용하신 고객

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
방에 인터넷 연결 상태가 불량하여 시정을 요구하였으나 2일 내내 고쳐지지 않아 매우 불편.
2023년 9월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 9월 18일
Dear Anonymous,We are truly sorry to read about the internet connection issue you've experienced during your stay. It is our priority to ensure that our guests are provided with the highest level of comfort and convenience.In a perfect scenario, our Wi-Fi service is always reliable and swift to keep our guests connected with the world. Your experience was far from this ideal and for this, we apologize.Your feedback provides us with valuable insight that helps us strive for better service delivery. We remain committed to serving you to the best of our abilities and hope to have you as our guest again in the future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

KIM

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시내에 위치한 편안한 숙소
깔끔하고 편안한 숙소, 맛있는 조식, 친절한 직원 시내에 위치한 좋은 호텔
2022년 4월에 5박 숙박함

10/10 - 훌륭해요

sangro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
메르퀴르 훌륭
마리앤 광장에 가까운 호텔로, 깔끔하고 조식이 우수, 직원들이 친절함
2021년 11월에 2박 숙박함

10/10 - 훌륭해요

Yong

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 6월에 1박 숙박함

8/10 - 좋아요

Jun-Pil

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
최고의 위치임. 주차는 주변 사설 주차장에 하는 것으로 생각하는게 마음이 편함. 24시간에 20유로 정도로 도심지인 것 치고는 나쁘지 않은 가격임. 위치는 도로 옆이라 주말의 경우 새벽까지 지나다니는 차량과 행인들 소음으로 다소 시끄러운 편임. 아침 식사는 매우 훌륭함.
2019년 9월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
호텔 위치가 시내 중심가에 위치해 있어서 이동성이 좋습니다. 조식은 다른 후기에서 언급되어 있는대로 매우 훌륭합니다. 객실 청결상태도 흠잡을 곳 없이 좋았고, 전반적으로 직원들이 매우 친절했습니다. 다만 객실 내에서 와이파이 속도가 너무 느려서 업무를 보기가 힘들었습니다. 와이파이 속도 개선이 필요할 것 같습니다.
2018년 11월에 3박 숙박함

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 직원 및 서비스
Location is great but others......
2018년 3월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Happy for nice location and kind staffs
2017년 12월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋은 위치의 숙소
위치가 좋습니다 조식도 맛있었습니다
2017년 10월에 5박 숙박함

8/10 - 좋아요

Minkyu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
편리하고 깨긋한 호텔
만족합니다. 위치는 마리엔플라츠 광장 쇼핑거리 골목안쪽입니다. 주변에 관광지/식당이 많습니다. 호텔의 방크기 적당하고 욕실에 욕조가 있어서 좋았습니다. 욕실한쪽 라지에이터에 스팀이 나와서 빨래건조에도 좋습니다. 예약은 더블침대로 했는데 싱글베드 2개를 주더군요. 붙여서 사용하는데는 문제없었지만 예약내용과 달라서 약간 마음이 불편했습니다. 조식도 무난하고 맛있는 편입니다. 추천해드립니다.

10/10 - 훌륭해요

Stuart

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was in an excellent location and great condition. Highly recommended for a short break to Munich.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Katrin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ich habe mich sehr wohl gefühlt top Lage würde ich jederzeit wieder buchen
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mauerhofer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Top Lage, freundliches Personal, schönes Zimmer, leckeres Frühstück!
2024년 3월에 1박 숙박함

8/10 - 좋아요

Oleksandr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Mersiha 님, 2024년 2월 26일
Dear Oleksandr,We are so pleased to hear that you enjoyed your stay with us at the Mercure Hotel Muenchen Altstadt. We strive to make our guests feel welcome and comfortable, and we are glad that we met your expectations. Thank you for choosing our hotel.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
De lo mejor
Es la segunda vez que me hospedo en este hotel y todo excelente, habitaciones amplias, cómodas, desayuno muy rico, excelente ubicación y el trato del personal es muy bueno. Sin lugar a dudas regreso próximamente.
2023년 12월에 2박 숙박함
답변 제공: Mersiha 님, 2024년 1월 12일
Dear Guest,Your repeat visits to our hotel speak volumes, and we couldn't be more grateful. It's heartening to hear that you find our rooms spacious and comfortable. We're also thrilled that you enjoyed our rich breakfast and found our location to be excellent. Our staff is always aiming to provide the best service, and hearing your positive comments about their treatment is a great reward. We look forward to welcoming you back to the Hotel Mercure Hotel Muenchen Altstadt in the near future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Mersiha 님, 2024년 1월 12일
Dear Anonymous ,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 - 좋아요

HIROKAZU

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
2023년 12월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 12월 27일
Dear HIROKAZU,We are glad that you enjoyed your stay at Hotel Mercure Muenchen Altstadt. Our team is passionate about providing exceptional service and it is great to hear that you experienced this during your time with us. We hope to welcome you back soon!Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

MARK 님, ALBUQUERQUE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super close to the Christmas markets, main historical buildings and main shopping area. Large, clean, modern room and mini-bar items were included at no charge (beer, water, coke, apple juice). Excellent breakfast buffet that included freshly squeezed orange juice, all in a beautifully decorated room. Staff is attentive and helpful. Greatly added to the enjoyment of our Munich visit.
2023년 12월에 2박 숙박함
답변 제공: Mersiha 님, 2024년 1월 12일
Dear MARK,Your warm words have truly brightened our day. It brings us great pleasure to learn that our prime location, spacious and well-appointed rooms, and complimentary mini-bar offerings enhanced your Munich experience. We are also thrilled to know that our breakfast buffet met your expectations and our staff was able to assist you in a satisfactory manner. We hope that your favorable experience at our hotel will bring you back to Munich in the near future. It would be our pleasure to welcome you once again.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Derek

2023년 12월에 3박 숙박함
답변 제공: Mersiha 님, 2024년 1월 12일
Dear Derek,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Jane

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice breakfast, convienient to U and Christmas Market
2023년 12월에 3박 숙박함
답변 제공: Mersiha 님, 2023년 12월 18일
Dear Jane,It's lovely to read your positive feedback about your stay at the Hotel Mercure Muenchen Altstadt. We're delighted that you enjoyed our breakfast selection and found our location ideal, close to the U station and the festive Christmas Market.It's always our aim to provide an enjoyable experience for all our guests. Your kind words confirm that we are on the right track and we look forward to welcoming you back.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Theresa

2023년 12월에 3박 숙박함
답변 제공: Mersiha 님, 2023년 12월 18일
Dear Theresa,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 - 좋아요

Denise

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Mersiha 님, 2023년 12월 18일
Dear Denise,We are delighted to hear that you were pleased with your stay at the Hotel Mercure Munich Altstadt. We always strive to provide our guests with the best possible service and experience. Thank you for choosing us and we hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Lindsey

단체 여행
좋아요: 숙박 시설 상태 및 시설
Ideal location for Christmas markets and sightseeing. Stylish room
2023년 11월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 12월 8일
Dear Lindsey,Your words are truly encouraging. It's delightful to hear that you appreciated our prime location, especially during the festive Christmas market season. Moreover, we're pleased that our room's style caught your eye. At Mercure Hotel Muenchen Altstadt, we strive to provide an unforgettable experience to all our guests, and it seems we were successful in your case. We'd be thrilled to welcome you back anytime you're in Munich.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Di 님, Cohasset

좋아요: 편의 시설/서비스
Big room, clean and comfortable
2023년 11월에 3박 숙박함
답변 제공: Mersiha 님, 2023년 12월 2일
Dear Di,It's wonderful to hear that you found our rooms spacious, clean, and comfortable. At Mercure Hotel Muenchen Altstadt, our priority is always to provide our guests with a welcoming environment and a pleasurable stay.Your positive feedback brings joy to our hearts and further motivates us to maintain our high-quality service. We would be delighted to welcome you back on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Marcelo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Otimo atendimento e café da manhã. Boa localização.
2023년 11월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 11월 28일
Dear Marcelo,It brings us immense pleasure to know that you enjoyed our service, breakfast, and the convenience of our location. Our team strives to provide our guests with exceptional experiences, and your positive comments are a testament to their efforts.We are delighted that you chose Hotel Mercure Hotel Muenchen Altstadt for your stay and we hope to welcome you back in the future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Stefan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Eines der besten Mercure Hotels, welches ich seit vielen Jahren erlebt habe. Team sehr freundlich. Zimmer und Bad top. Neu. Frühstück umfangreich und sehr gut. Checkin und checkout schnell und unkompliziert. Beim nächsten Aufenthalt bestimmt wieder da.
2023년 11월에 1박 숙박함
답변 제공: Mersiha 님, 2023년 11월 28일
Lieber Stefan,Ihre positive Bewertung erhellt wirklich unseren Tag. Es ist ermutigend zu hören, dass Sie unser Mercure Hotel zu den besten zählen, die Sie je erlebt haben. Unser Team ist stets bestrebt, einen freundlichen und effizienten Service zu bieten, und wir freuen uns, dass sich dies in Ihrem Aufenthalt widerspiegelte.Die Zufriedenheit unserer Gäste hat für uns oberste Priorität, und es ist fantastisch zu wissen, dass Sie mit dem Zimmer, dem Bad und dem Frühstück zufrieden waren. Wir freuen uns auch darüber, dass unser Check-in und Check-out Ihren Erwartungen an Komfort und Schnelligkeit entsprochen haben.Wir freuen uns schon darauf, Sie bei Ihrem nächsten Besuch wiederzusehen. Vielen Dank für Ihre freundlichen Worte und dass Sie sich für das Mercure Hotel Muenchen Altstadt entschieden haben.Herzliche Grüße aus München,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Santiago

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay, definitely recommend!
2023년 11월에 3박 숙박함
답변 제공: Mersiha 님, 2023년 11월 7일
Dear Santiago,Your wonderful feedback is truly appreciated. It's gratifying to hear that you enjoyed your stay at our hotel, and your recommendation means a lot to us. Our team strives to provide a delightful experience and your feedback is a testament to their efforts. We look forward to the opportunity of welcoming you back to Hotel Mercure Hotel Muenchen Altstadt in the near future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Harsh

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We are happy to choose this location. Good breakfast. Nice room. Helpful staff. Nice location,
2023년 10월에 4박 숙박함
답변 제공: Mersiha 님, 2023년 11월 7일
Dear Harsh,Your positive feedback is a joy to read. It's comforting to know that you had an enjoyable experience with us at the Mercure Hotel Muenchen Altstadt and found our location, breakfast, and room to your liking. Our team strives to provide efficient service to our guests and it's heartening to hear that their efforts were helpful to you.Your satisfaction is our utmost priority and we look forward to welcoming you back on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC

6/10 - 괜찮아요

Jacqueline

연인과의 여행
좋아요: 청결 상태
They say breakfast is always included, then charge you for breakfast food and breakfast beverage every day. That’s not what INCLUDED means. ☹️
2023년 10월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 11월 7일
Dear Jacqueline,It's disheartening to hear about the confusion regarding our breakfast inclusion policy. At Hotel Mercure Hotel Muenchen Altstadt, we aim to provide clear and accurate information about our services and amenities to all our guests.It is important to us to address any misunderstandings and ensure a better experience for you in the future. Hotels must show the prices for accommodation and breakfast separately due to the different taxation (reduced tax rate of 7% for accommodation only, services such as breakfast at the standard tax rate of 19%). However, this in no way changes the total price you have booked, which in our hotel always includes breakfast. Our team is always here to assist and provide clarity on these matters.We hope that apart from this, your time with us was enjoyable and that we may have the opportunity to welcome you back to Munich in the future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Thomas

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
A little gem in downtown Munich
Made reservation on line and it was easy. The hotel is centrally located and there are bars, restaurants, museums, and shopping within an easy walk. The room is compact but nicely appointed with a great bed and closet. The bathroom was large and the shower was awesome. The breakfast was complementary with the reservation and there was a wide selection of food. The rolls, bread, and pastries were top notch.
2023년 10월에 1박 숙박함
답변 제공: Mersiha 님, 2023년 10월 31일
Dear Thomas,Your kind words about your stay at Hotel Mercure Muenchen Altstadt are greatly appreciated. It's truly heartwarming to read about your positive experience, from the ease of online reservation to our convenient location.It's rewarding to hear that you found our rooms to be well-equipped and comfortable. Your acknowledgment of our complimentary breakfast and its variety brings us immense joy.Your satisfaction is our highest reward, and we look forward to welcoming you again soon. Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Veronica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Value for price
답변 제공: Mersiha 님, 2023년 10월 31일
Dear Veronica,It is heartening to know that you found our pricing to be of good value. At Hotel Mercure Munich Altstadt, we aim to provide a high-level experience at competitive prices. We are glad this resonated with you during your stay.Do come back and stay with us on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 - 좋아요

Enrique

2023년 10월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 10월 31일
Dear Enrique,We are glad that you enjoyed your stay at Hotel Mercure Muenchen Altstadt. Our team is passionate about providing exceptional service and it is great to hear that you experienced this during your time with us. We hope to welcome you back soon!Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Paola

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean, great customer service, cute decor and great location. Breakfast was included which was surprisingly a great selection of food, freshly squeezed orange juice, coffee machine (I made myself a cappuccino), baked goods. The coffee machine is also available 24/7. Everything in the mini bar was also included. They also provide slippers and shaving kit which was really nice. Hope to stay here again!
2023년 10월에 1박 숙박함
답변 제공: Mersiha 님, 2023년 10월 21일
Dear Paola,Your positive feedback truly made our day! It is delightful to know that you appreciated our clean premises, customer service, and our unique decor. We put a lot of thought into creating a memorable experience for all our guests and your comments affirm that we are on the right track. Our complimentary breakfast and 24/7 coffee machine are indeed some of the favorite facilities among our guests and it's great to know that you enjoyed them too. It's also heartening to hear that the inclusive mini-bar and thoughtful amenities added to your comfortable stay.We most certainly look forward to welcoming you back to Hotel Mercure Hotel Muenchen Altstadt. Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Debra

연인과의 여행
This hotel is close to the old town.
2023년 10월에 4박 숙박함
답변 제공: Mersiha 님, 2023년 10월 21일
Dear Debra,It is indeed our privilege to be situated near the historic old town. We are glad to know that you found our location convenient. Being in close proximity to such an area certainly adds charm to our guests' stay.We look forward to welcoming you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Xochitl

가족 여행
좋아요: 편의 시설/서비스
Comfortable rooms and beds. Staff super friendly and professional. Complimentary beer and water in the refrigerator. Maybe a 3 minute walk to Marienplatz. Close to restaurants.
2023년 10월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 10월 21일
Dear Xochitl,It is delightful to read your positive comments about your stay at Mercure Hotel Muenchen Altstadt. Hearing that you found the rooms comfortable, and our staff friendly and professional, truly brightens our day.Your mention of the complimentary beer and water, as well as the convenient location near Marienplatz and local restaurants, is greatly appreciated. It seems our efforts to create a welcoming and relaxing atmosphere were successful.Thank you for sharing your experience. We look forward to the opportunity of welcoming you back in the near future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great breakfast and minibar included with stay. Friendly staff, great location. Would definitely stay again.
2023년 10월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 10월 21일
Dear Stephen,Your positive comments about our breakfast and minibar offerings, as well as our friendly staff and great location, are truly appreciated. It's fantastic to hear that you would choose to stay with us again in the future.We are always eager to provide an enjoyable and memorable stay for our guests, and your feedback helps us to continuously strive towards this goal. Best wishes from Munich,Mersiha DURGUTOVIC

8/10 - 좋아요

Verl

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Ver good breakfast.
2023년 9월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 10월 12일
Dear Verl,We're delighted to hear that you enjoyed our breakfast offering at the Mercure Hotel Muenchen Altstadt. It's our aim to provide a dining experience that is both delicious and satisfying. We're thrilled that your morning started off on a high note.We look forward to the opportunity of welcoming you back for another pleasant day start with us.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Susann

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Freundliches Personal, saubere Zimmer, angenehme Bettwäsche. Was will man mehr?
2023년 10월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 10월 9일
Dear Susann,It's heartwarming to see your positive comments about your stay at the Mercure Hotel Muenchen Altstadt. We strive to make our guests' stay comfortable and enjoyable, and it seems like we hit the mark during your visit. Your kind words towards our staff and the cleanliness of our rooms are truly encouraging. We pride ourselves on offering a comfortable and inviting environment for our guests and we are glad you appreciated it.We hope to welcome you back in the future for another memorable experience.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Daniel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location, very friendly staff and nice breakfast. Some noise from the adjacent street but likely only affects lower level rooms
답변 제공: Mersiha 님, 2023년 10월 9일
Dear Daniel,Your positive comments about our hotel's location, staff, and breakfast are very encouraging. It's wonderful to hear that you had a splendid experience while staying with us.We acknowledge your feedback about the noise from the adjacent street. It's unfortunate that this affected your stay, but we truly appreciate you bringing this to our attention. We always strive to ensure that our guests have a comfortable and enjoyable experience at the Mercure Hotel Muenchen Altstadt.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

MARY 님, New Ringgold

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was clean and in a great location. The breakfast was amazing (the best breakfast and cup of coffee we had in Europe). The mini bar was a nice surprise and refilled daily. Every staff member was courteous, friendly, and helpful.
답변 제공: Mersiha 님, 2023년 10월 9일
Dear Mary,Your wonderful review is greatly appreciated. It's heartening to hear that you found our hotel to be clean and conveniently located. We're also thrilled that you enjoyed our breakfast selection and the daily refilled mini bar. Moreover, it's a pleasure to know that our staff members were able to contribute to your positive experience with their courteousness and friendliness. We do emphasize on providing our guests with the best service possible, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back to our hotel in the future.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Hanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Free minibar, which was filled daily with water, soft drink and beer, was a pleasant surprise.
2023년 9월에 4박 숙박함
답변 제공: Mersiha 님, 2023년 10월 9일
Dear Hanna,It's wonderful to hear that you enjoyed the complimentary minibar in your room! At Hotel Mercure Muenchen Altstadt, we aim to provide little surprises that enhance your stay and make your experience with us unique.We hope to have the pleasure of welcoming you back again soon.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

odeti t

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 9월에 3박 숙박함
답변 제공: Mersiha 님, 2023년 10월 9일
Dear odeti t,We are delighted to hear that you enjoyed your stay at Hotel Mercure Muenchen Altstadt. We strive to provide the best possible experience for our guests and it is encouraging to know that we met your expectations. Thank you for taking the time to provide us with your feedback.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

DIANE 님, Temecula

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nicely appointed rooms that were clean. Ubers took about 5 minutes to get yiu to old town. It was convenient. Staff was friendly.
2023년 9월에 3박 숙박함
답변 제공: Mersiha 님, 2023년 10월 9일
Dear DIANE,It is delightful to hear about your positive experience at Hotel Mercure Muenchen Altstadt. We are pleased that you appreciated our well-appointed rooms and experienced the cleanliness we strive to maintain. The convenience of our location is indeed a great advantage, and we're glad to know you found it beneficial. Your kind words about our friendly staff are greatly appreciated, and we will make sure to share your compliments with them.We look forward to welcoming you back to Munich in the future.Best wishes from Munich,Mersiha DURGUTOVIC

6/10 - 괜찮아요

Michael

2023년 9월에 1박 숙박함
답변 제공: Mersiha 님, 2023년 10월 12일
Dear MichaelThank you for taking the time to provide feedback about your stay at Hotel Mercure Muenchen Altstadt. We are sorry to hear that your stay was not completely satisfactory. We strive to provide a comfortable and enjoyable experience for all of our guests, so we apologize if we did not meet your expectations this time around. We take feedback from our guests very seriously and would love to hear more about your experience here in order to help us improve our services in the future. If you would be willing to share more details with us, please feel free to email us. Thank you for being a part of our Hotel Mercure Muenchen Altstadt family and we hope you will come back and stay with us soon!Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 9월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 9월 18일
Dear Timothy,We are delighted to hear that you enjoyed your stay at Hotel Mercure Muenchen Altstadt. We strive to provide the best possible experience for our guests and it is encouraging to know that we met your expectations. Thank you for taking the time to provide us with your feedback.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 - 좋아요

Steven

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff were great, very helpful. Great location, easy walking to so many places, Loved their morning buffets, clean, quiet rooms but needs some updating of furnishing.
2023년 9월에 5박 숙박함
답변 제공: Mersiha 님, 2023년 9월 18일
Dear Steven,It's wonderful to hear that you enjoyed the location of Mercure Hotel Muenchen Altstadt and found our staff to be accommodating. We're thrilled that our morning buffets hit the spot and that the cleanliness and tranquility of our rooms added to your comfort.Your feedback on our furnishings is noted. We strive to provide a memorable experience for our guests and your feedback helps us in this endeavor.We hope to welcome you back soon.Best wishes from Munich,Mersiha DURGUTOVIC

8/10 - 좋아요

Marcia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Muito bom custo benefício
O hotel está localizado em um lugar estratégico, muito bom. Perto de muitos pontos turísticos O quarto é razoável, bom espaço, limpo, banheiro bom. O frigobar é free. E o ar condicionado razoável
2023년 9월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 9월 18일
Dear Marcia, Your positive comments about our strategic location and well-equipped rooms are truly appreciated. We make every effort to ensure our guests enjoy a comfortable and convenient stay. It is indeed delightful to hear that you found our space clean and the minibar complementary. We are also pleased to know that you appreciated the reasonable air conditioning. We always strive to create a comfortable atmosphere for our guests. Thank you once again for your feedback. We look forward to welcoming you back at Hotel Mercure Hotel Muenchen Altstadt in the near future. Best wishes from Munich,Mersiha DURGUTOVIC

8/10 - 좋아요

NAZIH

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 1박 숙박함
답변 제공: Mersiha 님, 2023년 9월 18일
Dear NAZIH, Your succinct review of "good" is highly appreciated. It's rewarding to note that your experience at Mercure Hotel Muenchen Altstadt lived up to your expectations. Our team strives to provide the best service possible and we are glad you recognized that. We look forward to welcoming you back on your next visit to Munich.Best wishes from Munich,Mersiha DURGUTOVIC

10/10 - 훌륭해요

Dalyce

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Marvellous Munich
Lovely - perfect location and delicious breakfast!
2023년 9월에 3박 숙박함
답변 제공: Mersiha 님, 2023년 9월 18일
Dear Dalyce,It's truly rewarding to know that you had a lovely experience at our hotel. I'm delighted that you appreciated our prime location and enjoyed the breakfast we offer.Your kind words mean a lot to us and we look forward to welcoming you back at the Mercure Hotel Muenchen Altstadt in the future.Best wishes from Munich,Mersiha DURGUTOVIC

6/10 - 괜찮아요

syamali

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
Property location was good . Facilities were minimum compared to the tariff
2023년 9월에 2박 숙박함
답변 제공: Mersiha 님, 2023년 10월 31일
Dear syamali,It is rewarding to learn that you found our location to be convenient during your visit. We are situated in a strategic spot to ensure our guests have the best possible access to the city.We understand that you might have expected more facilities considering the tariff. Our goal is to provide a comfortable stay with the essentials well taken care of. We believe that the simplicity of our accommodations contributes to the charm and relaxed atmosphere that many of our guests appreciate.We value your feedback and always aim to offer services that meet the expectations of our esteemed guests. Best wishes from Munich,Mersiha DURGUTOVIC