After check in, we went up to the room and tried to connect our phones to the smart TV, as there were instructions on the screen how to do so. After maybe 15 minutes we gave up, and left for the day to tour. It was rainy so we came back to the hotel after dinner. Entering our room, the AC still hadn't cooled it down so we wanted to take showers. Unfortunately, there was no body wash left in the canister. When we tried to call down to the lobby for service we found out the phone doesn't work. At reception they told us phones were down and the smart TV instructions no longer worked. It was a rainy evening and so we decided to try to watch some English channels on the cable TV. Unfortunately only 3 worked the other Englisch channels were scrambled. This hotel left a lot to be desired in comparison to a different residence inn we stayed at maybe 5 minutes away. The staff tried to make up for the hotels lacking however, by offering free drinks and parking. But it was not an up to standard stay.