책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi

레드 루프 인 머슬 쇼울즈 여행 후기

2.5 out of 5
레드 루프 인 머슬 쇼울즈
2807 Woodward Ave, Muscle Shoals, AL

이용 후기

6.6
평점 10 - 훌륭해요. 239개 이용 후기 중 56개" "
평점 8 - 좋아요. 239개 이용 후기 중 58개" "
평점 6 - 괜찮아요. 239개 이용 후기 중 45개" "
평점 4 - 별로예요. 239개 이용 후기 중 38개" "
평점 2 - 너무 별로예요. 239개 이용 후기 중 42개" "

6.6/10

청결 상태

7.0/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Carla RediResponse Specialist 님, 2024년 5월 23일
Dear Chris,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Muscle Shoals is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 - 너무 별로예요

Sheila

출장 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was totally rude. We open the door to our room and it was DIRTY! It smelled & when i told the staff they said that was not true! I told them “you can check the room yourself” & asked for another room. & they did not want to, stated they had no rooms & waiting on other reservations. I told them well i will need a refund because i did not pay for a dirty smelling room im pregnant and cannot be around this. He stated it was my problem because they are a “non smoking facility” Even though i kept insisting on them to check the room and notice it themselves
2024년 5월에 1박 숙박함
답변 제공: Manager 님, 2024년 5월 17일
Hello Sheila, We are truly sorry to hear about your experience at the hotel. As a non-smoking facility, we maintain high cleanliness standards. We encourage guests to reach out to our management team directly to address any concerns they may have regarding their stay. Thank you for sharing your feedback with us.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice and clean place to stay.
2024년 4월에 4박 숙박함
답변 제공: Oshane RediResponse Specialist 님, 2024년 5월 6일
Dear Chris, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MUSCLE SHOALS. We sincerely appreciate your comments and are happy to hear you had a great experience with us especially regarding the nice and clean area. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Sincerely,Oshane Red Roof Management RediResponse Specialist

6/10 - 괜찮아요

Michael

2024년 3월에 1박 숙박함
답변 제공: LaTunde RediResponse Specialist 님, 2024년 4월 2일
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 - 좋아요

Lewis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice
2024년 3월에 7박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Lewis,We're delighted to hear that you had a pleasant stay with us. Should you have any further feedback or comments, please feel free to reach out.

6/10 - 괜찮아요

Lewis

출장 여행
좋아요: 숙박 시설 상태 및 시설
Its ok
2024년 2월에 7박 숙박함
답변 제공: Manager 님, 2024년 3월 9일
Hello Lewis,We appreciate your feedback and will share it with our team for further improvements. Your satisfaction is important to us. Thank you for choosing to stay with us.

10/10 - 훌륭해요

LaTosha

좋아요: 청결 상태, 직원 및 서비스
Ki
2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello LaTosha,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

10/10 - 훌륭해요

Debbie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great room for the price
Everything was great except the floor hadn’t been swept or vaccinated
2024년 2월에 1박 숙박함
답변 제공: Chirell RediResponse Specialist 님, 2024년 2월 19일
Dear Debbie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Muscle Shoals. It is very rewarding to read that you had a great encounter with us and we really appreciate your kind comments about our everything being great. You indicated that you were unsatisfied with unclean floor. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely,Chirell RediResponse Specialist

6/10 - 괜찮아요

Mohammed 님, Mangaf

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was fine. Wish the coffee station was better equipped and wish there was a hair dryer.
2024년 2월에 1박 숙박함
답변 제공: Toni-Ann RediResponse Specialist 님, 2024년 2월 8일
Hello Mohammed,Thank you for your comments of your recent stay at our Red Roof Inn Muscle Shoals. We are pleased to see your 3/5 score, however, you've indicated that you were displeased with the coffee station and that there was no hairdryer. We understand how an absence of these amenities may have negatively impacted your experience. Thank you for making us aware. Your feedback is always welcomed as it only helps us to improve our services.Thank you again, we hope you'll return so that we can provide you with a better stay.Best wishes,Red Roof Management

10/10 - 훌륭해요

Katrina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kerry-Lee RediResponse Specialist 님, 2024년 2월 5일
Hello Katrina,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN MUSCLE SHOALS. It’s great to see you enjoyed your stay, resulting in a 10/10 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences.Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely,Red Roof Management

2/10 - 너무 별로예요

Carol

단체 여행, 가족 여행
별로예요: 청결 상태
Close to where was we needed, that was the only plus!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 6일
Hello Carol, We're glad to hear that our location was convenient for your needs. We appreciate your feedback and hope you had an overall satisfactory stay. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 - 훌륭해요

Zuhair

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 31일
Hello Zuhair,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had an amazing experience with us. We strive to provide exceptional service and it's always rewarding to receive positive feedback. We hope to welcome you back soon for another outstanding stay!

2/10 - 너무 별로예요

Heather

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2024년 1월 10일
Hello Heather, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 - 훌륭해요

Jeffrey

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 1월 8일
Hello Jeffrey,We are delighted to hear that you had a wonderful stay with us! We strive to provide exceptional service and a memorable experience for all our guests. Should you have any additional feedback or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

8/10 - 좋아요

Joshua

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was clean. And staff wwere friendly easily accommodated request. But will charge a 100 dallor security deposit just to get your room key even after you book your stay through expedia. Or another booking service. Only other complaint is if the room next to me was using the shower it leaked out from under the wall from under the my rooms sink area.
2023년 12월에 3박 숙박함
답변 제공: Manager 님, 2023년 12월 19일
Hello Joshua, Thank you for your feedback. We're pleased to hear that you found our property clean and our staff friendly. Regarding the security deposit, it is a standard practice in the industry and helps ensure a pleasant stay for all guests. We apologize for any inconvenience caused by the shower leakage issue and appreciate you raising this concern. Our maintenance team will look into it to prevent future occurrences.

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Manager 님, 2024년 2월 9일
Hello Brittany,We sincerely appreciate you taking the time to rate our hotel. We are delighted to hear that your stay with us was enjoyable and met your expectations. We hope to have the opportunity to welcome you back for another wonderful stay in the future.

8/10 - 좋아요

Timothy

반려동물 동반 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
New management and untrained Staff member at the desk. New immigrants operating the property. We need to go back to Mom and Pop management of hotels in the U S!
2023년 11월에 1박 숙박함
답변 제공: Xao Red Roof Management RediResponse Specialist 님, 2023년 11월 30일
Dear Timothy,Thank you for sharing with us. The team at the Red Roof Inn Muscle Shoals was pleased to see your 4/5 score. However, you noted that the staff seemed untrained and that you preferred the previous management team.Guest feedback aids Red Roof in growing, so we would like to thank you for sharing with us. We look forward to hosting you again at any of our locations.Regards,XaoRed Roof ManagementRediResponse Specialist

8/10 - 좋아요

Shawn

가족 여행
별로예요: 편의 시설/서비스
Plenty of parking
2023년 11월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 28일
Hello Shawn,Thank you for your feedback about the parking availability. We appreciate your observation and strive to provide ample parking options for our guests. We hope to welcome you again in the future.

8/10 - 좋아요

Brittany

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 22일
Hello Brittany,Thank you for your kind feedback! We pride ourselves on providing a friendly and welcoming atmosphere for our guests. We hope to welcome you back soon!

8/10 - 좋아요

Gordon

2023년 10월에 2박 숙박함
답변 제공: Manager 님, 2023년 11월 4일
Hello Gordon,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had a overall good experience during your stay. If there's anything else we can do to further improve your experience, please feel free to reach out to us.

10/10 - 훌륭해요

Brittany

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely enjoyed my staff
2023년 10월에 2박 숙박함
답변 제공: Recordo Rediresponse Specialist 님, 2023년 10월 10일
Dear Brittany,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MUSCLE SHOALS. It's great to see you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태
Absolutely pleased with the staff and my stay. Very friendly and welcoming people
2023년 10월에 2박 숙박함
답변 제공: Nishaye RediResponse Specialist 님, 2023년 10월 7일
Dear Brittany, Thank you for taking a moment to complete our survey. Everyone here at the Red Roof Inn Muscle Shoals was proud to see your 5/5 score following your stay. It's heartwarming to read that you loved the cleanliness of our rooms, our amazing staff and the comfort of our hotel. We are happy to see that you had a good experience and you enjoyed your stay. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

4/10 - 별로예요

Duane

별로예요: 직원 및 서비스
Manager is a dick
Well i stayed 2 nites and the first nite was good. Housekeeping cleaned my room and last min. We decided to stay one more nite. The front desk on the 1st day was very helpful and nice but the 2nd day i was late arriving back like not til 6am the morning of checkout and my room key didnt work and the guy at front desk that claimed he was manager but slick think he lied he was very rude and wasnt trying to help me. Only felt the need to argue with me then he let me know my bf had already checked out so i wasnt allowed back in the room i paid for. He was a real douche about it.definaely will go next door next time i stay away from home. Hello days inn
2023년 10월에 1박 숙박함
답변 제공: Manager 님, 2023년 10월 6일
Hello Duane, We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 - 너무 별로예요

Samuel

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 19일
Hello Samuel, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

4/10 - 별로예요

Timothy

좋아요: 객실의 편안함
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room repair NDD, CALL to confirm needs will be met
Really needed a ground floor room. No apologies, or regrets. Just "we don't have a ground floor available". Nothing more. Took a deposit, went to room to find many things broken or missing, so I immediately took pictures and went back to the front desk to inform them of the discrepancies so my deposit would not be affected. They did hear what I told them, and said they will tell the cleaning ladies. End result, beds were comfortable, checkout lady was very friendly, and we re-aquired our full deposit.
2023년 9월에 1박 숙박함
답변 제공: Manager 님, 2023년 9월 13일
Hello Timothy, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 - 너무 별로예요

Charlie

별로예요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Nick 님, 2023년 9월 3일
I don’t know Wht happen but I can understand u did not Satisfied if you explain but happen we can take care I m new Owner we doing remodel so give us time we will be get done alll properly thanks n sorry

10/10 - 훌륭해요

metinee

2023년 8월에 1박 숙박함
답변 제공: Linton Rediresponse Specialist 님, 2023년 9월 14일
Hello Metinee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MUSCLE SHOALS and I were delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,LintonRediresponse Specialist

2/10 - 너무 별로예요

Martin 님, SEMMES

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Prepaid through Travelocity, but when I arrived they wanted am additional cash only deposit of $100. I refused and they stated they were going to cancel my reservation. When I pressed them to show anywhere in my agreement where it shows the deposit requirement, they relented and have me a room. Curtains don't fully close home in bathroom door and filthy tile
2023년 7월에 1박 숙박함
답변 제공: Manager 님, 2023년 7월 4일
Hello Martin, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 - 너무 별로예요

Dustin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wanted 100 cash deposit. Plus your room.
2023년 6월에 1박 숙박함
답변 제공: Manager 님, 2023년 6월 24일
Hello Dustin,We can't thank you enough for sharing your feedback with regards to our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.

10/10 - 훌륭해요

Lisa

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean room - very friendly staff - would definitely stay here again!
2023년 6월에 2박 숙박함
답변 제공: Nick 님, 2023년 6월 15일
Thanks soo much we doing renovations hopefully we get done soon it’s will be much better

6/10 - 괜찮아요

Rebecca

2023년 5월에 2박 숙박함
답변 제공: Devorine RediResponse Specialist 님, 2023년 6월 8일
Thank you for taking a moment to rate your experience with us, Rebecca. The staff at the Red Roof Inn Muscle Shoals and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

2/10 - 너무 별로예요

Donna 님, Smiths Station

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Cancelled my reservation here because the motel clerk wanted cash deposit for damages. Never heard of anyplace that couldn't put it on your card. ????...Place looked very shady.....no lobby...have to go to a drive thru window to conduct any business.......lots of loud music playing and people sitting or standing out in front of the rooms
2023년 5월에 2박 숙박함
답변 제공: Sharma RediResponse Specialist 님, 2023년 5월 16일
Dear Donna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN MUSCLE SHOALS. I am sorry that your experience did not meet your expectations due to the situation you mentioned regarding our cash deposit, the appearance of our hotel not being to your liking, noise disturbance, and the other highlighted concerns. As it relates to our cash deposit, this is required for all guests. I sincerely apologize for any inconvenience that this may have caused. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we wish you all the best in your future travels.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 - 괜찮아요

Veronica

2023년 5월에 1박 숙박함
답변 제공: Manager 님, 2023년 5월 12일
Hello Veronica, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

4/10 - 별로예요

실제 이용하신 고객

가족 여행
좋아요: 객실의 편안함
별로예요: 직원 및 서비스
I would pass on this location
Not impressed. Hotel demands a $100 cash deposit - I was paying by credit card and this caught me off guard. Cleaning person banged on my door by 8 AM each morning (on the weekend) wanting to collect soiled towels - never replaced them. Had to go to front for more. No offer of maid service. Hair dryer did not work in my room.
2023년 4월에 3박 숙박함
답변 제공: Manager 님, 2023년 4월 26일
Hello Guest, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

6/10 - 괜찮아요

Joseph

연인과의 여행, 반려동물 동반 여행
별로예요: 편의 시설/서비스
Upon arrival the front desk claimed they did not have my reservation from Expedia. House keeping did not leave us any towels one day. People sitting in their cars outside our room at night for unknown reasons. Hair dryer did not work in room 104. TV Remote battery door was broken. Room was clean. Shower was powerful. Refrigerator was cold. Outside was very well lit at night.
2023년 4월에 3박 숙박함
답변 제공: Antonio, RediResponse Specialist 님, 2023년 4월 14일
Dear Joseph,Thank you for taking the time to tell us about your experience at the RED ROOF INN MUSCLE SHOALS. It's great to hear that you were fond of our clean rooms. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as a broken door among other concerns with the room amenities and services. I have shared your comments with management. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,RediResponse Specialist

10/10 - 훌륭해요

Christina

2023년 4월에 2박 숙박함
답변 제공: Manager 님, 2023년 5월 3일
Hello Christina,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 - 너무 별로예요

Charles 님, Kincardine

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Falsely advertised free continental breakfast. No food available in morning. Room dusty and dirty.
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 9일
Hello Charles,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2023년 4월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 22일
Hello James,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 - 좋아요

Danny

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet
2023년 3월에 1박 숙박함
답변 제공: Nick 님, 2023년 3월 31일
Thanks soo much

10/10 - 훌륭해요

Donna

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 26일
Hello Donna,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 - 훌륭해요

Christina

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It's a nice place.
2023년 3월에 3박 숙박함
답변 제공: Nick 님, 2023년 3월 20일
Thanks soo much for good review

4/10 - 별로예요

Samuel

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 4월 9일
Hello Samuel,It was our privilege to earn your business and we hope to host you again on your next trip.

2/10 - 너무 별로예요

Alledra

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Worst experience of my life. Horrible service. Rude staff. Dishonest and incorrigible. I've been out the country and several states. I've never had service this awful. I usually don't stay at hotels lower than 4 stars and now i know why. You get what you pay for. I understand the need for affordability but not at the expense of common decency. Better places to stay with fair prices. DON'T COME HERE. The poor guy in line in front of me, bless his heart was treated just as bad. So race, class, or gender doesn't matter.
2023년 2월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 5일
Hello Alledra,It means so much to have earned your business. We appreciate the feedback regarding our staff and your insights regarding our service. We hope to see you again and that you will be truly impressed with our continued improvements.

2/10 - 너무 별로예요

Katie

2023년 3월에 1박 숙박함
답변 제공: Manager 님, 2023년 3월 6일
Hello Katie, Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Quite noisy but that's to be expected as it's on a main road. TV is very difficult to navigate. Non smoking room smelled like an ashtray. Never did find the continental breakfast.The couple of concerns I had were dealt with by management in a friendly way. Reasonable price, get what you pay for kind of place.
2023년 2월에 1박 숙박함
답변 제공: Nick patel 님, 2023년 2월 21일
Sorry to hear abt your stay we just took property I m trying to get most job done and improve my property give me little time But next time u come look for me my name is nick I can work out with u on rate

6/10 - 괜찮아요

Deanna

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 2월에 1박 숙박함
답변 제공: Nick patel 님, 2023년 2월 12일
Sorry to hear abt stay its undernew management I m trying to change lot of things still in process and I want you to please come back to my hotel Give us one chance let me know when I will take care of u give u good discount we can work some out in few months I m goona change lots of things I just took over this place last month so

2/10 - 너무 별로예요

Debra

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First tried to get me to put a $100 deposit for a room that cost me 68. Plus I had already pd. for the room on line thru Expedia.Only 2 towels in the room, which were not clean. The bed sheets were not clean. The smoke alarm was missing. The extra chain on the door was broken, terrible wifi signal, AND the bathroom was not clean. Never again!
2023년 1월에 1박 숙박함
답변 제공: Manager 님, 2023년 1월 29일
Hello Debra,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

10/10 - 훌륭해요

Dennis

2022년 12월에 1박 숙박함
답변 제공: Manager 님, 2023년 11월 7일
Hello Dennis,Thank you so much for your amazing review! We're thrilled to hear that you had a wonderful stay with us. Our team strives to provide exceptional service and we're glad that we exceeded your expectations. We appreciate your kind words and hope to welcome you back in the future.

8/10 - 좋아요

Chester

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: Manager 님, 2022년 11월 24일
Hello Chester,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 - 좋아요

William

좋아요: 청결 상태, 직원 및 서비스
2022년 9월에 3박 숙박함
답변 제공: Manager 님, 2023년 1월 3일
Hello William,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.