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그랜드 케이맨 리조트 여행 후기

3 out of 5
그랜드 케이맨 리조트
Myrtle Beach, SC

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1436개 이용 후기 중 516개" "
평점 8 - 좋아요. 1436개 이용 후기 중 397개" "
평점 6 - 괜찮아요. 1436개 이용 후기 중 212개" "
평점 4 - 별로예요. 1436개 이용 후기 중 143개" "
평점 2 - 너무 별로예요. 1436개 이용 후기 중 168개" "

7.2/10

청결 상태

7.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

kamilia

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent stay. family of 6 including 2 under 5. Kids loved the kiddie pools and we all enjoyed the heated pools and lazy river. Staff was friendly, clean, easy parking, direct access to the beach. I wish the DJ couldve played longer.
2024년 5월에 4박 숙박함

2/10 - 너무 별로예요

Christina

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I was charged 300.00 more than what Expedia stated my total would be. I will be contacting customer services
2024년 5월에 3박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 20일
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

4/10 - 별로예요

TUWANDA

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
I didn't like the two people at the front desk when i checked in. The guy wouldn't wait on me even though he wasn't waiting on anyone. The lady started to help me but decided to hand my info to the guy anyway. I paid for an ocean view but got a clear view of the resort next door. When i called to enquire the lady put me on hold and never came back. The guy picked up the phone and said as long as i could see a little bit of the ocean it was considered an ocean view. I told him they need to reconsider and he hung up on me. I was never rude, loud or anything, so im not sure why i was treated the way I was being treated.
2024년 5월에 2박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 18일
We're sorry that your stay wasn't as expected. Thanks for the feedback.

6/10 - 괜찮아요

Aaron

별로예요: 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 18일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Michael

별로예요: 청결 상태
2024년 5월에 1박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 18일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Melanie

가족 여행
좋아요: 숙박 시설 상태 및 시설
Easy checkin hit us out on the beach and by the pool asap!
2024년 5월에 1박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 14일
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

10/10 - 훌륭해요

chris

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was my second time staying there. I love it there.
2024년 5월에 3박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 13일
Thanks for staying with us. We appreciate your positive feedback!

10/10 - 훌륭해요

Shannon

가족 여행
좋아요: 청결 상태, 편의 시설/서비스
The property needs an update. Lots of rust and old settled dirt in every corner and crevice.
2024년 5월에 1박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 12일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Craig

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place. Friendly people. Upgraded room. We enjoyed it.
2024년 5월에 1박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 8일
Thanks for staying with us. We appreciate your feedback!

8/10 - 좋아요

Luis

2024년 5월에 1박 숙박함
답변 제공: Resort Manager 님, 2024년 5월 8일
Thank yo for taking the time to leave a review.

10/10 - 훌륭해요

Lindsay

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room were very nice! Clean and modern! Gorgeous oceanfront view! There were 2 pools, one indoor, one outdoor, lazy river, a jacuzzi, one water slide that my kids loved and a splash pad that was pretty run down. The pools were all heated. There was a tiki bar by the pool and a restaurant above the pool area, a starbucks built into the lobby and a putput area on one of the upper floors. Very family friendly. I would definitely book here again.
2024년 5월에 1박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 6일
Thanks for staying with us. We appreciate your positive feedback!

10/10 - 훌륭해요

Blanca

출장 여행, 가족 여행
좋아요: 청결 상태
Love the, pool Area
2024년 5월에 1박 숙박함
답변 제공: Distribution Team 님, 2024년 5월 4일
Thanks for staying with us. We appreciate your positive feedback!

2/10 - 너무 별로예요

Marlo

연인과의 여행
별로예요: 청결 상태
The fact that I was given keys to a room that someone was already in was definitely not safe. I sas able to go in their room. I could have shot or anything with them protecting themselves. And the bathroom tub was not clean at all.
2024년 4월에 1박 숙박함
답변 제공: ND 님, 2024년 4월 28일
We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.

10/10 - 훌륭해요

Alia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Distribution Team 님, 2024년 4월 29일
Thanks for staying with us. We appreciate your positive feedback!

10/10 - 훌륭해요

norman

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Distribution Team 님, 2024년 4월 27일
Thanks for staying with us. We appreciate your positive feedback!

10/10 - 훌륭해요

iesha

아이를 동반한 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Celebrated my 3yr olds birthday she loved the kids pool area. Room was clean and quiet
2024년 4월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 4월 26일
Awesome we are so happy that she had a wonderful birthday, thank you for allowing us the opportunity to celebrate with you.

10/10 - 훌륭해요

Lorraine

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: ND 님, 2024년 4월 23일
Thanks for staying with us. We appreciate your feedback.

10/10 - 훌륭해요

Sherri

좋아요: 청결 상태, 편의 시설/서비스
Had a great weekend
2024년 4월에 2박 숙박함
답변 제공: ND 님, 2024년 4월 22일
Thanks for staying with us. We appreciate your feedback.

6/10 - 괜찮아요

jessica

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Spiders cloudy smell just really bad will never stay again
2024년 4월에 1박 숙박함
답변 제공: ND 님, 2024년 4월 22일
We are sorry that your stay wasn't as anticipated. I can assure you that our staff is working tirelessly to provide a seamless stay for each guest.

2/10 - 너무 별로예요

Cory M

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Where do I start?? The rooms are not what are shown in the pictures. Our room 1558 needed a LOT of maintenance, the master bath sink had something brown growing under the edge of countertop overhang of sink. The rugs I don’t think had been vacuumed recently. There was hair all over it, & the couch & chairs were filthy with stains. We couldn’t enjoy the balcony because the people below us would blast their rap music, & smoke marijuana. The pools & lazy river had missing tiles, one afternoon the maintenance was working on the pool paver edges, cutting & pavers while people were trying to enjoy the nice sunny day swimming & lounging. We were so disappointed in our stay, staff weren’t helpful & a few were rude during our stay. Also stay away from the concierge, she’s going to try & sell you on a Wyndham Club timeshare, waisting valuable time, instead of spending with my family. The whole stay there was a HUGE disappointment. We will be back to Myrtle Beach next year but believe me when I say we’ll be staying at a Marriot or Sheritton. I have plenty of pictures I wish o could post!
2024년 4월에 7박 숙박함
답변 제공: Distribution Team 님, 2024년 4월 20일
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

2/10 - 너무 별로예요

Latesha 님, Savannah

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Looks are deceiving……. The room looks nothing like picture on Expedia. The Resort is definitely old
2024년 4월에 3박 숙박함
답변 제공: Distribution Team 님, 2024년 4월 20일
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

6/10 - 괜찮아요

Barry

연인과의 여행
좋아요: 편의 시설/서비스
Floors were dirty. Trash and dirty sheets left out side room 112 and 114 over two days. We reported leaky fridge, was never repaired.
2024년 4월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 4월 19일
Thank you for taking the time to leave us a review, as those units are not on our program we will reach out to the proper individuals.

10/10 - 훌륭해요

Brandy

2024년 4월에 3박 숙박함
답변 제공: VP 님, 2024년 5월 3일
Thanks for staying with us. We appreciate your positive feedback!

8/10 - 좋아요

Michelle

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean Bar staff was great. Nice meeting you Kelly. See you next time. Close to the beach. Definitely coming back.
2024년 4월에 4박 숙박함
답변 제공: VP 님, 2024년 4월 12일
Thanks for staying with us. We appreciate your positive feedback!

6/10 - 괜찮아요

Amanda

별로예요: 청결 상태
2024년 4월에 2박 숙박함
답변 제공: Distribution Team 님, 2024년 4월 9일
Thanks for staying with us. We appreciate your positive feedback!

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Distribution Team 님, 2024년 4월 2일
Thanks for staying with us. We appreciate your positive feedback!

8/10 - 좋아요

Kim

좋아요: 청결 상태
2024년 3월에 4박 숙박함
답변 제공: Distribution Team 님, 2024년 4월 1일
Thanks for staying with us. We appreciate your feedback!

2/10 - 너무 별로예요

Maria

가족 여행
Decía desayuno incluido
답변 제공: Distribution Team 님, 2024년 3월 31일
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 - 좋아요

Melissa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Rooms were spacious and pretty. Cleaning service was minimal, parking was super convenient. I would definitely stay here again, avoiding the front desk suggestion to chat with the timeshare lady by the Starbucks entrance. The value for what I paid was outstanding. The few things above could have been better but that is really just nit picking. Would recommended to my friends and family.
2024년 3월에 4박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 29일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Stephanie

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room itself was very dirty. We didnt sit on the couch or chair our entire visit because they were covered in hair. The dressers were very dirty so we kept our clothes in our suitcase. The oven, when we tried to cook, had such a horrible burning smell, we had to only use to stove top. Walls, kitchen chairs, doors, counters, tables all had to be washed/cleaned before i would unpack. All in all, it will be a poor rating for the room. The front desk clerk wasnt overly welcoming or friendly, she didnt seem to like her job very much. The pool and hot tub were good, and parking was convenient.
2024년 3월에 4박 숙박함
답변 제공: Resort Manager 님, 2024년 3월 30일
Let me start by telling you that we are so very apologetic that your visit with us was less than you anticipated. We will take your feedback as a tool to continue to learn and grow as we are working on getting things right. We want to provide stellar customer service to each and every guest.

10/10 - 훌륭해요

laurin

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Parking was great. Facility was clean. Front desk was fantastic.
2024년 3월에 2박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 25일
Thanks for staying with us. We appreciate your feedback!

6/10 - 괜찮아요

Darryl

연인과의 여행
Access to beach
2024년 3월에 4박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 25일
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

10/10 - 훌륭해요

Quiona

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was. Sri beautiful and comfortable
2024년 3월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 3월 22일
Thank you so much for your feedback!

10/10 - 훌륭해요

Ty Ondra

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 3월 23일
Thank you for your feedback!

10/10 - 훌륭해요

Tamesha

단체 여행, 아이를 동반한 가족 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
We enjoyed our stay.
2024년 3월에 2박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 19일
Thanks for staying with us. We appreciate your positive feedback!

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Convenient location, in the middle of Myrtle Beach. Safe and quiet area with minimal traffic. Clean rooms and comfortable
2024년 3월에 4박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 19일
Thanks for staying with us. We appreciate your positive feedback!

10/10 - 훌륭해요

Sylvia

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice rooms and beds
2024년 3월에 1박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 12일
Thanks for staying with us. We appreciate your positive feedback!

10/10 - 훌륭해요

TERESA 님, Charlotte

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
What I like about the property that it was easy to get out of the park deck.
2024년 3월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 3월 12일
Thank you for your feedback!

4/10 - 별로예요

Jamie

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Sheets had stains on them. There was hair on the bathroom walls. Chair had stains.
2024년 3월에 6박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 10일
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

8/10 - 좋아요

Cynthia

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 10일
Thanks for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Alexis

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, professional.. staff was kind. Room was cozy.
2024년 2월에 2박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 5일
Thanks for staying with us. We appreciate your positive feedback!

2/10 - 너무 별로예요

Jose 님, woodhaven

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The place was beautiful , but beware of room 857 it has bedbugs we have to change rooms in the middle of the night. I never came back to that hotel.
2024년 2월에 3박 숙박함
답변 제공: Distribution Team 님, 2024년 3월 4일
We are sorry to hear that your experience was not as anticipated. I can assure you that our staff is working tirelessly, to provide a great experience for all. Thank you for the feedback that you have provided.

6/10 - 괜찮아요

Sandy 님, Saint Pierre

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
La chambre n’était vraiment pas propre !! Très décevant sur ce point là !! La salle de bain avait le toilette collé à la douche, cela laissait donc très peu de place. La porte de la chambre a manqué de tomber quand mon fils l’a fermée. Mais nous avions une jolie vue sur la mer et c’était assez calme.
2024년 2월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 29일
Thank you for your valuable feedback, we would like to take the time to apologize for not meeting your expectations. We are working diligently in perfecting the rooms and the experiences that our guests have while being with us. When you are in town again feel free to stop by and allow us to show you the upgrades we are making.

2/10 - 너무 별로예요

Sara

별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
They put us in a room on the ground floor. Comple te ly different than pics. Really run down and dirty. Horrible place never going back!
2024년 2월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 28일
We thank you for your feedback and we are looking into what the issues are. We are currently changing management and have many things planned for the future, we hope you will revisit us to see what we have in store.

10/10 - 훌륭해요

Yasmen

Awesome
답변 제공: Guest Service Manager 님, 2024년 2월 23일
Thank you, we appreciate your feedback. We look forward to seeing you in the future.

2/10 - 너무 별로예요

nathalia 님, EVERETT

2024년 2월에 3박 숙박함
답변 제공: Resort Manager 님, 2024년 3월 21일
Thank you for your feedback, we do strive to meet everyone's expectations.

6/10 - 괜찮아요

Felicia

단체 여행
좋아요: 객실의 편안함
2024년 2월에 3박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 21일
Thank you for your feedback!!!

10/10 - 훌륭해요

T

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 20일
Thank you so much for the feedback!!

10/10 - 훌륭해요

Desaray

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was 10/10, I enjoyed my weekend getaway! Loved having Starbucks apart of the hotel. Parking was great. Loved how the ice markers were on several floors beside a drink machine. The view was amazing. Staff was friendly! I will be adding this hotel to my favorite hotel list.
2024년 2월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 20일
Thank you so much for the feedback!!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
Just Ok
The room was poorly cleaned, not swept well, base boards are a few examples
2024년 2월에 2박 숙박함
답변 제공: Resort Manager 님, 2024년 2월 20일
Thank you so much for the feedback!!