This weekend trip was for my daughter for her 15th birthday. We arrived to our suite to find our suite had not been cleaned, light bulbs that needed to be changed, etc. We called Elliott to let them know and they said they would put in a work order. Well, nobody showed, so my daughter and I cleaned our suite so we could enjoy the rest of our stay. We will never book through Elliott again. What my daughter found in the dresser drawer and after immediately calling Elliott, with no response tells me all I need to know about Elliotts service. I took pictures of what we found, however it would not be appropriate to post, it's not family friendly by no means!