I spent 5 nights at the Kahama Hotel and simply loved this place! I did read all the reviews prior to making my booking and decided to go with it regardless of some of the comments. I will note that this is a hotel in Nairobi. This is not London. If you are looking for an authentic hotel with a real Kenyan feel, and a real Kenyan staff that are kind, thoughtful, and overall wonderful...this is your place. If you are looking for a western experience and have a comfort zone that does not include possibly being surrounded by an African capitol city...then perhaps you should stay in London, or reserve a room somewhere else. For me...this was the perfect experience that fit where I was staying (Nairobi) and worked for me on every level. I feel bad for the hotel to have to look at the negative reviews based on the appearance of being in an "unsafe neighborhood".
I took a walk myself to see and I would argue to the contrary. People in Kenya are perhaps the nicest that I have ever met, in all of my travels, and if you can get out of any preconceptions that may exist about seeing a relatively poor neighborhood outside the hotel...then you will find that these people are actually safe, and ultimately...incredibly kind.
Please leave your concepts behind and experience the magic of Kenya in its natural state. Its simply wonderful, and I thank everyone at Kahama Hotel for being part of my amazing experience in Nairobi.