야외 수영장

나이로비 세레나 호텔 여행 후기

5 out of 5
나이로비 세레나 호텔
Kenyatta Avenue / Processional Way, Nairobi

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 254개 이용 후기 중 176개" "
평점 8 - 좋아요. 254개 이용 후기 중 59개" "
평점 6 - 괜찮아요. 254개 이용 후기 중 14개" "
평점 4 - 별로예요. 254개 이용 후기 중 3개" "
평점 2 - 너무 별로예요. 254개 이용 후기 중 2개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.6/10

편의 시설/서비스

9.2/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

10/10 - 훌륭해요

Vincent

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff very friendly. Check in was efficient. Room very well maintained and clean. Bart had life music which was nice. Good atmosphere.
2024년 4월에 1박 숙박함
답변 제공: Grace 님, 2024년 5월 4일
Dear Vincent,Thank you for taking the time to share your feedback with us. We are delighted to know you had a satisfying experience during your last stay. we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jay

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel
2024년 4월에 2박 숙박함
답변 제공: Grace 님, 2024년 4월 16일
Dear Jay,Thank you so much for your glowing review. We are thrilled to know that we met your expectations. We are looking forward to welcoming you for another fantastic stay.

10/10 - 훌륭해요

Maria Montserrat

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
great breakfast,, variety but needs a new pastry chef. pastries are dry and tasteless
2024년 3월에 3박 숙박함
답변 제공: Grace 님, 2024년 3월 28일
Dear MariaThank you for taking the time to review your stay with us. I am very pleased to hear that you enjoyed breakfast. However, I am sorry to hear that you found the patries tasteless and dry. We take your feedback seriously and will ensure our culinary team improves the quality. Looking forward to welcoming you once again.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only negative was the gift shop. Was overcharged for a purchase significantly. In a hurry and didn't convert Kenyan Shilllings to US dollars before signing. Contacted shop after returning to USA. Sent proof of purchase and was never contacted. Just good idea to convert foreign currency to your currency value before signing. The hotel itself was tremendous.
2024년 2월에 1박 숙박함
답변 제공: Grace 님, 2024년 3월 18일
Dear John,Apologies for the delayed response.We thank you for taking the time to share your experience following your stay with us. As a team, we are always at the service of our guests and we get inspired to continue to improve when we receive feedback such as yours. We are delighted to know that you found our offer and service delivery to your satisfaction, however, we regret the mishap at the shop. Kindly let us know if you got a feedback from the shop. We hope that we will once again be of service to you in future.

10/10 - 훌륭해요

Veronica

단체 여행, 연인과의 여행
Everyone was so pleasant & accommodating. The property is gorgeous! I highly recommend!
2024년 2월에 3박 숙박함
답변 제공: Grace 님, 2024년 3월 18일
Dear Veronica,Thank you for taking the time to share your experience following your stay with us. As a team, we are always at the service of our guests and we get inspired to continue to improve when we receive feedback such as yours. We were delighted to know that you found our offer and service delivery to your satisfaction and it is our hope that we will once again be of service to you in future.

10/10 - 훌륭해요

Valentina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It very nice property!
2024년 2월에 2박 숙박함
답변 제공: Grace 님, 2024년 3월 18일
Dear Valentina,Thank you for taking time to give a feedback on your stay with us. We are delighted to know that you loved our property and we met your expectations. Looking forward to welcome you once again in the near future.

10/10 - 훌륭해요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing staff
2024년 2월에 2박 숙박함
답변 제공: Grace 님, 2024년 3월 18일
Dear Alan,Thank you for taking time to give feedback on your stay with us. We are delighted to know that our staff made you feel welcomed and that we met your expectations. Looking forward to welcome you once again in the near future.

10/10 - 훌륭해요

Levis 님, Blakely

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its location right next to the city center makes it ideal CenterPoint for travelers with multiple destinations.
2024년 1월에 2박 숙박함
답변 제공: Grace 님, 2024년 3월 18일
Dear Levis, Thank you for taking your valuable time to give feedback on your recent stay with us. We are glad to hear that you were pleased with the hotel location. We are also delighted to know that we met your expectations in all areas. Looking forward to welcome you once again in the near future.

8/10 - 좋아요

Alan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Staff are amazing
2024년 2월에 2박 숙박함
답변 제공: Grace 님, 2024년 3월 18일
Dear AllanThank you for taking your valuable time to share your feedback on your most recent stay with us.Thank you for the kind words about our staff. We are committed to ensuring that your stay with us is always memorable. We are glad to learn that we met your expectations in most of the areas.

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is of a high standard, the bed was very comfortable and the staff were friendly and attentive. Best of all was the breakfast, an extensive and superb selection. The only thing we didn't like was that the surrounding area was not safe to walk around.
2024년 2월에 2박 숙박함
답변 제공: Grace 님, 2024년 3월 18일
Dear Dawn,Thank you for taking the time to share your experience following your stay with us. As associates, we are always at the service of our guests and we get inspired to continue to improve when we receive feedback such as yours. We were delighted to know that you found our offer and service delivery to your satisfaction and it is our hope that we will once again be of service to you in future.

10/10 - 훌륭해요

jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Fantastic Property - Excellent Service
Spent 2 nights here after our photo safari. Property was immaculately up kept and the staff was unendingly attentive. A great place to relax and unwind after a long week. I plan on returning to Nairobi and will stay here when I return.
2024년 1월에 2박 숙박함
답변 제공: Grace 님, 2024년 3월 18일
Dear Jeffrey,Thank you for taking the time to share your experience following your stay with us. As associates, we are always at the service of our guests and we get inspired to continue to improve when we receive feedback such as yours. We were delighted to know that you found our offer and service delivery to your satisfaction. Looking forward to being of service to you.

10/10 - 훌륭해요

Shukri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful staff, clean and super comfortable place. We will come back again Shukri and Hassan
2024년 1월에 1박 숙박함
답변 제공: Grace 님, 2024년 1월 31일
Dear Shukri,We take this opportunity to thank you for taking time to give feedback on your recent stay with us. We are happy to know that we surpassed your expectation. We look forward to welcoming you once again to Nairobi Serena Hotel.

10/10 - 훌륭해요

Drew and Roxanne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Grace 님, 2024년 1월 19일
Dear Drew & Roxanne,We thank you for taking time to give feedback on your recent stay with us. We are happy to know that we met your expectations in all the areas. Looking forward to your next visit.

10/10 - 훌륭해요

Salimah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property, staff and food!
2024년 1월에 2박 숙박함
답변 제공: Grace 님, 2024년 3월 18일
Dear Salimah,Thank you for taking time to give feedback on your stay with us. We are delighted to know that we met your expectations. Looking forward to welcome you once again in the near future.

10/10 - 훌륭해요

Prasad

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth staying there again
Great location. Good staff. Nice pool.
2024년 1월에 2박 숙박함
답변 제공: Grace 님, 2024년 1월 12일
Dear Prasad,We thank you for choosing to stay with us and taking the time to give feedback on your recent stay. We are happy to know that the location favored you, enjoyed our heated swimming pool, and that our staff met your expectations. We look forward to your next visit.

10/10 - 훌륭해요

Chris

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Traditional African Hotel
Fantastic hotel with amazing friendly staff. Good location.
2023년 11월에 7박 숙박함
답변 제공: Grace 님, 2024년 1월 5일
Dear Chris,We appreciate your feedback on your recent stay with us. We are happy to know that our staff met your expectations and the location was favorable. We look forward to being of service to you once again.

10/10 - 훌륭해요

Hyunsik 님, Brea

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love to come back to this property again.
2023년 11월에 5박 숙박함
답변 제공: Grace 님, 2024년 1월 5일
Dear Hyunsik,We appreciate your time to give us a feedback on your recent stay. We are happy to know we met your expectations. Looking forward to welcoming you once again.

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Serena Hotel 🏨 Nairobi was extraordinary their services and staff were impeccable coming highly favoured and recommended Special thanks to The front desk staff those young ladies were the sweetest! Extra special thanks to Miriam Shiru Restaurant reception helping me to celebrate my 53rd Birthday it will be super memorable it felt like the nation itself was celebrating with me. See you soon cheers and well wishes to everyone
2023년 11월에 1박 숙박함
답변 제공: Grace 님, 2024년 1월 5일
Dear Bryan,Thank you for sparing your time to share a review of your recent stay in our hotel. I am delighted to know that we met your expectations in all the areas. I will let the Front desk team and Miriam know that you were happy with their excellent hospitality. Looking forward to welcoming you once again to Nairobi Serena Hotel.

10/10 - 훌륭해요

Mark

2023년 11월에 1박 숙박함
답변 제공: Grace 님, 2024년 1월 5일
Dear Mark, We thank you for taking time to positively review our hotel. We are delighted to know that we met your expectations. Looking forward to your next stay with us.

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Grace 님, 2023년 11월 7일
Dear Angela,Thank you for taking the time to give us a review on your recent stay. We are happy to know that we met your expectations. I look forward to being of service to you in the near future

10/10 - 훌륭해요

Jayne

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely property, excellent art, and design of the building and common areas. Loved the bar and the band. Fabulous pool! This felt like a classic Nairobi style hotel rather than a boring modern western hotel. Stayed for 5 nights and it was truejy a memorable hotel! Hope to stay again.
2023년 10월에 1박 숙박함
답변 제공: Grace 님, 2023년 10월 17일
Dear Jayne,We appreciate you for taking the time to give such excellent feedback about the hotel. We are glad we met your expectations in all areas. The reason why we have African arts around the hotel is to make our guests feel they are indeed in Africa. Glad to know that you love the arts. We look forward to being of service to you in the near future.

2/10 - 너무 별로예요

MASAHIKO

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
답변 제공: Grace 님, 2023년 9월 29일
Dear Mr. Masahiko,We thank you for taking the time to rate our hotel. We are very sorry we didn't meet your expectations. Kindly let us know where we went wrong or the areas that we need to improve. We do not take such rating for granted and your help will be highly appreciated. We look forward to hearing from you and believe you will give us another chance to be of service to you once again.

10/10 - 훌륭해요

gregory

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Grace 님, 2023년 9월 28일
Dear Gregory Thank you for taking the time to give us a positive review on your recent stay. We are happy to know that you had a good time with us. We look forward to being of service to you once again.

10/10 - 훌륭해요

Grace 님, Nashville

2023년 9월에 2박 숙박함
답변 제공: Grace 님, 2023년 10월 17일
Dear GraceWe thank you for taking the time to review our hotel positively. We look forward to being of service to you once again.

10/10 - 훌륭해요

Anis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Grace 님, 2023년 9월 28일
Dear Anis,Thank you for taking the time to give us a positive review on your recent stay. We are happy to know that you had a good time with us. We look forward to being of service to you once again.

8/10 - 좋아요

Anis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 4박 숙박함
답변 제공: Grace 님, 2023년 9월 28일
Dear Anis,Thank you for taking the time to review our hotel. We appreciate it. We would also appreciate if you could let us know where you feel we need to improve. We look forward to being of service to you once again.

8/10 - 좋아요

Jannot

2023년 8월에 3박 숙박함
답변 제공: Grace 님, 2023년 9월 28일
Dear Jannot,We take the time to appreciate your review of our hotel. We would appreciate it if you could let us know areas where you feel we need improvement. Looking forward to being of service to you in the future.

10/10 - 훌륭해요

Rajan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property, bit pricy though.
2023년 8월에 1박 숙박함
답변 제공: Grace 님, 2023년 9월 28일
Dear Rajan,We appreciate you taking the time to review our hotel positively. We are happy to know that we met your expectations. Looking forward to welcoming you soon once again.

10/10 - 훌륭해요

Dorothy 님, Stamford

2023년 8월에 1박 숙박함
답변 제공: Grace 님, 2023년 9월 28일
Dear Dorothy,We appreciate you taking the time to review our hotel positively. We are happy to know that we met your expectations. Looking forward to welcoming you soon once again.

10/10 - 훌륭해요

Robert

2023년 8월에 1박 숙박함
답변 제공: Grace 님, 2023년 9월 28일
Dear Robert,Thank you for taking the time to give us a positive review on your recent stay. We are happy to know that you had a good time with us. Looking forward to being your service to you once again.

10/10 - 훌륭해요

Efrain

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very nice and good hotel.
Nice and clean hotel. Very good staff, always trying to help. Room service was quick and very good. Food at the restaurant also very good.
2023년 7월에 1박 숙박함
답변 제공: MW 님, 2023년 8월 4일
Thank you , we look forward to host you again

10/10 - 훌륭해요

Dann 님, Salem

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Serena was an oasis during our stay in Nairobi. It was a wonderful place to come back to at the end of days of sightseeing. The price is very fair for the luxury provided. Staff is amazingly trained, and always smiling and pleasant. We travel often, and this is one of the top five hotels we have stayed in. Well done Serena.
2023년 6월에 4박 숙박함
답변 제공: MW 님, 2023년 8월 4일
Thank you, we look forward to host you again

10/10 - 훌륭해요

Charles

2023년 6월에 2박 숙박함
답변 제공: MW 님, 2023년 8월 4일
Thank you

10/10 - 훌륭해요

Maggie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice hotel in the heart of Nairobi
2023년 6월에 1박 숙박함
답변 제공: MW 님, 2023년 8월 4일
Thank you

10/10 - 훌륭해요

Ryan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worth a repeat stay!
Very friendly and supportive staff, clean and comfortable room.
2023년 5월에 3박 숙박함
답변 제공: Grace 님, 2023년 5월 24일
Dear Ryan,We appreciate your taking the time to give feedback on your recent stay. We are happy we met your expectations and we look forward to being of service to you once again.

6/10 - 괜찮아요

Beth

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 3박 숙박함
답변 제공: Grace 님, 2023년 5월 24일
Dear Beth,We thank you for taking the time to review our hotel. We would really appreciate it if you could let us know the areas in which we didn't meet your expectations. We look forward to your next stay.

10/10 - 훌륭해요

Adam

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
During my 11-day stay, I observed this hotel operating at a world-class level in all ways, every day. Its 5-Star rating is well deserved. At times, I felt like I was staying within an oasis inside busy downtown Nairobi. It has more of a resort vibe because I didn’t have to leave for virtually anything due to the sheer number of amenities and other services offered onsite. Thank you to all of those staff members who made my stay so enjoyable and memorable. They are truly an elite group, from housekeeping to the restaurant. I will definitely be returning on future visits to Kenya.
2023년 4월에 1박 숙박함
답변 제공: Grace 님, 2023년 5월 24일
Dear Adam,We take this moment to thank you for taking the time to give us feedback on your recent stay. Having met your expectations exceedingly is our most tremendous pride. We look forward to welcoming you and being of service to you once again.

10/10 - 훌륭해요

Andrew

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent stay
Superb hotel with extremely friendly and helpful staff. I had four nights here and loved every minute.
2023년 3월에 4박 숙박함
답변 제공: Grace 님, 2023년 4월 14일
Dear Andrew,Thank you for taking the time to give us feedback on your recent stay. We are glad we met your expectations. We look forward to being of service to you in the future.

6/10 - 괜찮아요

Yvette

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 2월에 4박 숙박함
답변 제공: Grace 님, 2023년 3월 9일
Dear Yvette,We appreciate your taking the time to give a rating on your recent stay at our hotel. However, we would understand it more if you could let us know where we didn't meet your expectations. looking forward to your next visit.

10/10 - 훌륭해요

Karl

2023년 1월에 1박 숙박함
답변 제공: Grace 님, 2023년 1월 24일
Dear Karl,We appreciate you for taking the time to give us a review of your recent stay. We are happy to know that we met your expectations. We look forward to welcoming you once again.

10/10 - 훌륭해요

Ayaz

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 1월에 3박 숙박함
답변 제공: Grace 님, 2023년 1월 10일
Dear Ayaz,We thank you for taking the time to review our hotel positively. We are glad we met your expectations. We look forward to being of service to you once again.

10/10 - 훌륭해요

Hanif

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing
답변 제공: Grace 님, 2023년 1월 10일
Dear Hanif, We thank you for taking the time to give a feedback on your recent stay. We are proud to know we met your expectations. Looking forward to hosting you soon

10/10 - 훌륭해요

Christoph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
I was sceptic since the pictures online hinted it was an older property, which is is but the Hotel is very well maintained, the staff very friendly and helpful! The gym and pool is great the whole pool area has a very nice ambient vibe to it and the restaurant food was very tasteful! Highly recommend this Hotel
2022년 12월에 1박 숙박함
답변 제공: Grace 님, 2023년 1월 4일
Dear Christoph,Happy New Year. We are grateful for taking time to review our hotel. We are happy to know that we met your expectations. Looking forward to welcoming you once again.

10/10 - 훌륭해요

Mark 님, Lincoln

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Serena Nairobi still holds its own despite all the competition from new hotels in the city. It is convenient, with friendly and courteous staff.
답변 제공: Grace 님, 2023년 1월 4일
Dear Mark.Happy New Year. We are grateful for taking your time to give a positive review about your experience with us. We are glad to know that we are still your brand despite the many new hotels, and that we met your expectations. Looking forward to welcoming you once again.

10/10 - 훌륭해요

MIRZA EJAZ

2022년 12월에 2박 숙박함
답변 제공: Grace 님, 2023년 1월 4일
Dear Mirza,We take pride in thanking you for taking the time to review our hotel. We are happy to know that we met your expectations in all areas. We are looking forward to your next stay.

10/10 - 훌륭해요

Layla Evita

2022년 11월에 1박 숙박함
답변 제공: MW 님, 2022년 11월 30일
Thank you, we really appreciate your feed back

10/10 - 훌륭해요

Layla Evita

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 11월에 1박 숙박함
답변 제공: MW 님, 2022년 11월 30일
Thank you

10/10 - 훌륭해요

CARA

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Gorgeous Serena Hotel
This is a spectacular hotel in Nairobi and very well located, being near but not IN the city centre, and not far from Wilson Airport for tourist flights to the game reserves, coast etc.
2022년 11월에 1박 숙박함
답변 제공: Grace 님, 2022년 11월 17일
Dear Cara,Receive our appreciation for taking the time to give us feedback on your recent stay. We are happy to know that we met your expectations. We look forward to being of service to you again.

10/10 - 훌륭해요

Virginia

2022년 9월에 1박 숙박함
답변 제공: Grace 님, 2022년 9월 26일
Dear Virginia,We thank you for taking the time to positively rate our hotel. We look forward to welcoming you once again.

8/10 - 좋아요

Jill

2022년 9월에 4박 숙박함
답변 제공: Grace 님, 2022년 9월 26일
Dear Jill, Thank you for taking the time to give a positive rating of our hotel, looking forward to welcoming you once again.