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“Serena is expensive but it’s a great spot to “land” when you come to Kampala. The grounds are fantastic, the pool is excellent, and the service is great. Centrally located, high security - a great place to stay when you’re in Kampala. ”

“Like a vacation! Staff could not be more courteous. Gorgeous environs ”

“Good hotel owned by chinese (still have local staff peaking english) The restaurant has good and extremely cheap korean food. Very noisy due to chinese clients... Internet speed couls be better.”

“침구가 깨끗해 보이지 않았고, 샤워부스도 좁았다. 실내 슬리퍼나 가운 등, 없는 것이 많았다. 객실과 객실사이는 엄청 비좁아 보였고, 복도또한 좁았다. 와이파이는 잘됨. 그나마 직원들은 친절했다.”

“물이 잘 안나오고 시설이 노후되어 있다”

“The property is spacious, but it is very outdated. There is no fresh air circulation, the shower head is broken, and there is a noticeable mold smell. Additionally, the air conditioning is not functioning, and the breakfast offered is of very poor quality.”

“Amazing hotel ”

“Our staff love this hotel. It’s central, quiet and the staff are really friendly. ”

“The room itself was quite good and the staff on hand were polite and helpful. This rating is based on the fact that I had made a reservation online. But when I arrived at the hotel there was no record of my payment or room in my name. This matter took well over an hour to resolve. I was also informed by the staff that I had been overcharged for the room. Even though I was promised the issue would be resolved before I left, nothing was done. I would have left the first night but I had...