일광욕 테라스

데이즈 인 & 스위트 바이 윈덤 보니타 스프링스 노스 네이플스 여행 후기

2.5 out of 5

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 424개" "
평점 8 - 좋아요. 1003개 이용 후기 중 244개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 149개" "
평점 4 - 별로예요. 1003개 이용 후기 중 92개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 94개" "

8.4/10

청결 상태

7.6/10

직원 및 서비스

7.4/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the atmosphere it was laid back and peaceful. I'm not sure that I like the check in process. We checked in via internet. That was the first time I have experienced this.
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 19일
Hello Katie,We are pleased to hear that you enjoyed the laid-back and peaceful atmosphere of our hotel. We appreciate your feedback regarding the check-in process and will share it with our team for future improvements. Your unique experience with online check-in is valuable to us as we strive to enhance our guest services.

10/10 - 훌륭해요

July

2024년 4월에 1박 숙박함

6/10 - 괜찮아요

Oriana

좋아요: 직원 및 서비스
No me gustó la atención que tuvimos del muchacho del front desk a la hora de hacer el check-in nuestra reserva era para 5 personas y solo nos dieron dos camas y tampoco busco la manera de resolver
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Oriana, Lamentamos escuchar sobre su experiencia durante el check-in. Lo invitamos a comunicarse con nuestra gerencia para abordar cualquier inquietud adicional que pueda tener. ¡Esperamos poder recibirlo en el futuro y brindarle un servicio mejorado!

6/10 - 괜찮아요

Robert

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
OK motel for the price. I did not like checking in at the kiosk with a gentleman somewhere in the world. Very impersonal. Room did not have a bathtub.
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 16일
Hello Robert, We appreciate your feedback and apologize for any inconvenience. Our self-check-in kiosks help streamline the process, but we understand the importance of personal interaction. We offer a variety of room configurations, some without bathtubs, for different guest preferences. Please feel free to contact our management directly to discuss your concerns further.

2/10 - 너무 별로예요

bruce

단체 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
had to leave early .no body there. total insane. computer down,internet down, could NOT check out to reset extended stay. business trip.had nobody/nor comuter to talk to.24hrs later still messed up! Had to leave, no refund VERY DISAPPOINTED in DAYS INN control of franchisees!!
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 13일
Hello bruce,We are sorry to hear about your experience and any inconvenience caused by the technical issues you encountered. We recommend contacting the hotel management directly to address your concerns regarding your early departure and payment. Your feedback is valuable to us, and we appreciate you bringing this to our attention.

6/10 - 괜찮아요

Rezi

별로예요: 숙박 시설 상태 및 시설
No one came to clean the apartment the next day I was gone. No one brought any clean, linens towels, etc..
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 11일
Hello Rezi, We regret to hear about the oversight during your stay. Your feedback is valuable and has been shared with the housekeeping team for their review and improvement. Should you have any further concerns, please reach out to our management for assistance.

10/10 - 훌륭해요

Tyler

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Kinda weird how they have a person on the machine in the lobby checking you in… first time experiencing that. Kinda cool kinda sketchy
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Tyler,Thank you for sharing your feedback with us. We strive to provide unique and efficient check-in experiences for our guests. Our lobby attendant is there to assist and enhance your stay. We appreciate your perspective on this innovative approach.

10/10 - 훌륭해요

Elsy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellet place, great service
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 9일
Hello Elsy,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our excellent service during your stay at our hotel. Your satisfaction is always our top priority and we strive to ensure all our guests have a wonderful experience. If you have any further comments or need assistance, please feel free to contact us.

4/10 - 별로예요

Mary Jo

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The room smelled like disinfectant so bad that my eyes and nose burned. Virtual check in so no one was at the desk to help.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Mary Jo,We're sorry to hear about your experience. Your feedback is valuable and will be shared with the team for improvement. For future concerns, please reach out to our management directly.

10/10 - 훌륭해요

Jana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean
2024년 4월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 7일
Hello Jana,We appreciate you noticing our efforts to maintain a clean environment for our guests. Your feedback is valuable to us as we strive to provide exceptional service. Thank you for choosing to stay with us.

8/10 - 좋아요

Jorik

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Jorik, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

4/10 - 별로예요

Ron

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property seemed to constantly be “under construction” and had a worker painting around the lobby nonstop. Parking was extremely inconvenient and several work trucks monopolized the parking. The virtual front desk was new but a good experience.
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 4일
Hello Ron, We appreciate your feedback and apologize for any inconvenience caused by the ongoing renovations. We're glad to hear you had a positive experience with our virtual front desk. Should you have any further feedback or concerns, please don't hesitate to reach out to our management team directly for assistance.

10/10 - 훌륭해요

Madiane

2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 4월 5일
Hello Madiane,We're thrilled to hear you had such a wonderful experience at our hotel! If you have any more feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

10/10 - 훌륭해요

Manuel

단체 여행, 아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good price for very good clean place
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Hello Manuel,We are pleased to hear you found our hotel clean and reasonably priced. Your feedback is valuable to us as we strive to provide excellent service. If you require further assistance, please reach out to our management team directly. Thank you for choosing our hotel and for taking the time to leave a review.

10/10 - 훌륭해요

Carlos

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Muy bueno
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 1일
Hello Carlos,We appreciate your positive feedback and are thrilled to hear you had a good experience at our hotel. Should you need assistance with anything in the future, please do not hesitate to reach out.

6/10 - 괜찮아요

Jennifer

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Check-in was with a kiosk not an actual person. The room was run down and needed some improvements. It had a humidifier running in it that filled up in the middle of the night. The connecting door to the room next to us was missing the dead bolt and only had the chain lock holding it shut.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 31일
Hello Jennifer,We appreciate your feedback on your recent stay with us. We value your input regarding the check-in process and room conditions for our continuous improvement. If you have any further concerns or suggestions, please feel free to contact our management team for further assistance.

10/10 - 훌륭해요

Andrea

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was nice and clean.
2023년 12월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Andrea,We are delighted to hear that you found our hotel to be nice and clean. Your satisfaction is important to us, and we are pleased that you enjoyed your stay. Thank you for choosing to stay with us.

10/10 - 훌륭해요

Donald

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 4박 숙박함
답변 제공: Manager 님, 2024년 3월 29일
Hello Donald,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

4/10 - 별로예요

William

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
There were children running up and down the isles until 1130 at night screaming and hollering and nobody to talk to nobody complain because nobody speaks English there. If you want to say something you have to talk to a machine and you still can’t understand the guy that’s talking to you Would not recommend this place or anybody ice machines were completely broken. I asked the lady she had on floor three and floor one and I go to both floors and they’re both broken in the kitchen and they said that they didn’t have ice.
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello William, We apologize for the disturbance you experienced during your stay. Your feedback regarding the language barrier and ice machines not functioning properly has been noted for improvement. We encourage guests to reach out to our team members for immediate assistance with any concerns. Thank you for bringing these issues to our attention.

2/10 - 너무 별로예요

Christopher

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Remote check-in using a screen is very poor. It's so much more friendky and faster using a real person.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Christopher, We appreciate your feedback regarding the remote check-in experience. We understand the value of human interaction and will take your suggestion into consideration for future improvements to better serve our guests.

8/10 - 좋아요

Omar

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buena y tranquila el personal es muy atente con uno muy satisfecho
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello Omar,Agradecemos sus amables palabras y nos alegra saber que disfrutó de su estancia. Esperamos poder darle la bienvenida de nuevo en el futuro para brindarle otra experiencia positiva durante su viaje.

4/10 - 별로예요

Serge

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Accueil avec robot automatisé pas très efficace
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Serge, We apologize for any inconvenience caused by our automated check-in system. Your feedback is valuable, and we will use it to enhance our guest experience. We appreciate you bringing this to our attention and hope to welcome you back for an improved stay.

10/10 - 훌륭해요

Elsy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Elsy,We're delighted to hear you found our location convenient during your stay. We always strive to provide a wonderful experience for our guests. Thank you for choosing our hotel and we hope to welcome you again in the future.

8/10 - 좋아요

Robert 님, Montréal

가족 여행
좋아요: 청결 상태
Réceptionniste virtuel, bizarre mais efficace
2024년 3월에 6박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Robert, We appreciate your feedback on our virtual receptionist and pleased it was effective for you. Our aim is always to provide innovative solutions for a seamless guest experience. If you have further suggestions or feedback, please don't hesitate to reach out to us. Thank you for choosing to stay with us.

4/10 - 별로예요

Jerome

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
Check in without personel on site was a bit off-putting.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Jerome, We apologize for any inconvenience caused by our check-in process. Your feedback is valuable for us to make improvements in our services. For future assistance, please feel free to reach out to our management team directly. We appreciate your understanding and hope to welcome you back for a smoother experience.

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Rebecca,We are delighted to hear that you had a fantastic stay with us! Should you have any suggestions or concerns, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another memorable experience at our hotel.

6/10 - 괜찮아요

Carrie

아이를 동반한 가족 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Breakfast was disappointing. Dehumidifier in room was very loud and kept us up. We eventually shut it off. Staff on site did not speak English. Room was clean and tidy.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 16일
Hello Carrie, We regret to hear about your breakfast experience and the noise disturbance caused by the dehumidifier. We appreciate your acknowledgment of the cleanliness of the room. Should you have any further feedback or concerns, please feel free to reach out to our management team directly for assistance.

8/10 - 좋아요

Denis

2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 4월 2일
Hello Denis, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Virtual check in slowed down the process and multiple people had to wait to che k in. The breakfast was ok. Nothing special and very little variety from day to day
2024년 3월에 3박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Mark,We apologize for any inconvenience caused during your check-in. Your feedback regarding breakfast variety is duly noted for our improvement. Please rest assured that we will work to enhance our services for a better experience in the future.

10/10 - 훌륭해요

Marcelo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Super clean. I like it
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 12일
Hello Marcelo,We are delighted to hear that you found our hotel to be super clean. Your feedback is truly appreciated as we strive to provide a comfortable stay for all our guests. Should you have any future stays planned, we look forward to welcoming you back.

10/10 - 훌륭해요

Becky 님, Carvr

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 14일
Hello Becky,We are thrilled to hear that you had a fantastic experience during your stay! We look forward to welcoming you back soon for another memorable visit.

8/10 - 좋아요

matheus

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 27일
Hello matheus, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 - 좋아요

Rita

좋아요: 청결 상태, 숙박 시설 상태 및 시설
The room was clean, comfortable and quiet. I also loved the lemonade and snacks offered at the front desk. What I did not love was being checked in by someone on a screen. I would have much preferred a check in person. This new check in process was very slow and there was a line up all the time(nothing against the person at the other end located who knows where. The other negative was the breakfast coffee. It only dispensed a little bit at a time so you had to keep pressing the button and you could not just hold it fown.
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Rita, Thank you for sharing your feedback with us. We are delighted to hear that you found your room clean, comfortable, and quiet, and enjoyed the lemonade and snacks provided at the front desk. We appreciate your input regarding the check-in process and breakfast coffee and will share this with our team for future improvements. Our goal is to ensure all guests have a positive experience during their stay.

4/10 - 별로예요

stephen

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty, needs tons of repairs and general maintenance. Holes in walls that had been patched but not repainted. Pipes in bathrooms loose and coming out of the wall
2024년 3월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello stephen, We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments will be shared with our maintenance team for immediate review and improvement. Our goal is to provide a comfortable stay for all our guests, and we will take the necessary steps to address these concerns.

4/10 - 별로예요

Marci

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함
답변 제공: Manager 님, 2024년 3월 7일
Hello Marci,We apologize if your stay did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your visit. We appreciate your time and hope to have the opportunity to welcome you back in the future.

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 3일
Hello Christopher,We hope you had an enjoyable stay with us. If you have any feedback to share, please reach out to us directly so we can address any concerns you may have. We greatly value your input and aim to provide a memorable experience for all our guests.

10/10 - 훌륭해요

Reinel

2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello Reinel,We appreciate you choosing our hotel for your stay. If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 - 훌륭해요

Jorgina

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was great
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Jorgina,We're delighted to hear that you enjoyed your stay with us! If you have any further feedback or requests, please don't hesitate to reach out to us. Wishing you safe travels and we hope to welcome you back soon.

2/10 - 너무 별로예요

Jay

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
There was a mixup about my reservation. Instead of resolving the problem, I was told to wait until after 3pm when I could book a new reservation. In the meantime, I was forced out of my room from the previous night. I was not alone, I met another guest with the SAME PROBLEM at the front desk. He was told to wait by the pool! We had to negotiate for our own rooms back. FORGOT TO MENTION, PLENTY OF ROOMS AVAILABLE........HOTEL WAS NOT BOOKED FULL!!! How ridiculous!
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 28일
Hello Jay, We are sorry to hear about your experience. We encourage guests to reach out to our management team directly for any issues that may have occurred during their stay. We aim to provide exceptional service to all our guests and appreciate your feedback, which will help us improve our operations going forward.

8/10 - 좋아요

Helene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello Helene,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

6/10 - 괜찮아요

DAVID 님, oviedo

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
There was not a human being at the front desk. There was a kiosk connected to a center in India. Although it was friendly and efficient, it was disconcerting that there was no staff on property
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 27일
Hello DAVID, We're sorry to hear about your experience at the front desk. We appreciate your feedback and will share it with the team for improvement in our services. Please feel free to reach out to our management directly for any further concerns. Your input helps us enhance our guest experience.

4/10 - 별로예요

James

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Unhelpful rude remote staff. No one on site to explain charges and answer questions about check in. Poor service.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello James,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable in helping us address areas needing improvement. Should you require further clarification on charges or assistance in the future, please don't hesitate to contact us directly for resolution.

4/10 - 별로예요

Jorge

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
There is nobody at the counter, it is a virtual clerk from abroad; it works but it is so impersonal. Since nobody is there, it also does not feel safe, anybody can walk in and go unnoticed. No water provided, no safe. Internet slow enough where no streaming service could be used at all.
답변 제공: Manager 님, 2024년 2월 28일
Hello Jorge, We apologize for any inconvenience you experienced during your stay. Our virtual check-in system aims to streamline the process, but we understand your preference for in-person interactions. Please rest assured that security measures are in place. For any future stays, we recommend reaching out to our front desk for assistance with amenities and internet connectivity to enhance your experience with us.

4/10 - 별로예요

andy

연인과의 여행
별로예요: 직원 및 서비스
Check in via “facetime” with a thick accented person? Lousy. No one at reception? Lousy. Beds as hard as rocks. Won’t be back
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 24일
Hello andy, We're sorry to hear about your check-in experience and the comfort of the beds during your stay. Your feedback will be shared with the team for improvement. Should you have any further concerns, feel free to reach out to our management directly for assistance.

10/10 - 훌륭해요

William

2024년 2월에 2박 숙박함
답변 제공: Manager 님, 2024년 3월 22일
Hello William,We are thrilled to hear that you had a fantastic experience at our hotel! Should you have any future stays planned, please don't hesitate to reach out to us for any assistance or special requests. We look forward to welcoming you back soon for another memorable stay!

6/10 - 괜찮아요

JIM

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The check in on property was via a kiosk, which I did not like. Also, later when I was in the room and needed assistance, there were no instructions on how to contact the front desk using the phone. Once I learned to dial 0, still one ever answered. I ended up walking down the front desk...where once again I could only contact someone via the kiosk.
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 22일
Hello JIM, We appreciate your feedback regarding your recent stay and apologize for any inconvenience you experienced. Your comments will be shared with our team for review. Should you have any further concerns, please don't hesitate to reach out to the management directly for assistance.

8/10 - 좋아요

Andres

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall good experience
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Andres,We are pleased to hear that you had a mostly positive stay with us. Your feedback is valuable to us as we continually strive to improve our services for all our guests. If you have any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

2/10 - 너무 별로예요

Lucinda

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
First, our door to the room was broke. The bolt lock cap on the outside was missing. The bolt lock didn’t lock from the inside and the peep hole was stuffed with a kleenex because it was also broken. The door looked like it was dented in and they covered it with paint. Why they didn't fix the rest of the door is crazy. The front desk was a computer system, like you were on zoom, and the people were from India. You cannot make this stuff up..... there was no security to get into the building at any given hour as well so it's no wonder there could have been a break in. It was very unsafe conditions. I would not recommend this place to anyone. I never write reviews, but this is for your safety. I am asking for a refund of my money, however do not know how to get ahold of expedia for this.
답변 제공: Manager 님, 2024년 2월 21일
Hello Lucinda, We regret to hear about the issues you encountered during your stay. We take guest feedback seriously and will address these concerns with our team. For any further assistance regarding a refund, we recommend reaching out to Expedia directly. Your safety and comfort are our top priorities, and we appreciate you bringing this to our attention.

10/10 - 훌륭해요

Marilyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Marilyn,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Mohanned

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 2월에 4박 숙박함
답변 제공: Manager 님, 2024년 2월 20일
Hello Mohanned,We appreciate your feedback and are glad you had a pleasant stay with us. Should you have any further comments or concerns, please feel free to reach out to our management team directly. We hope to welcome you back in the future for another enjoyable experience.