Good afternoon, and thank you for taking the time to share your feedback. Upon your arrival, we ensured the safe storage of your luggage, provided helpful information about the area, and even assisted your friend by delivering her luggage to the apartment. We take great pride in our commitment to excellent guest relations, and we are perplexed by your characterization of our service as unprofessional.Regarding the matter of rubbish and dishes, please note that, as we are not a serviced apartment, guests are responsible for handling their own dishes. Additionally, we kindly request guests to manage their excess rubbish on a daily basis to maintain the overall hygiene of the apartments. This precaution is essential to prevent any lingering odors, particularly those associated with fish and prawns, ensuring a pleasant experience for our future guests after your stay.

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thank you so much Gus

Thank you very much for your review Jimmy

Thank you very much for your review Nathan

Thank you very much for your review Christopher

Hello DanielThank you so very much for your lovely review.

Good afternoonThank you so very much for your review. regards Narelle

Hi StephanieWe have been waiting for near 3 months for delivery of new shower heads and this is unfortunately a sign of the times we are having with delays of product since Covid started. A number of your images of the shower screen area relate to problems under the silicon. We have been waiting for a tiler to do work for over 12 months and they are all still working on house rebuilds from the fires so we are stuck with this situation as well. The problem is under the silicon and the external surface is bleached every clean and spotless. I can only apologise that we have delays with a trades people and product supply and rest assured this is being addressed as quickly as we are able to do this.

thank you so very much for your review.

helloThis is a review that is of a concern to us. It is not normal to get such a low rating for us. Unfortunately, there is no details in this review for us to act on. If you would like to inform us on what your issues were then we will act on it immediately.

Hello JuanThank you so much for your kind review.

Hi MelissaThank you for your wonderful review.

Thank you so much Lynette for your kind review.

thank you for your lovely review

Thank you Clare. We appreciate your review

thank you so very much for your review.

Hello Harry Thank you so much for your review. We appreciate this. We do have apartments with ocean views, however, I have checked your reservation and unfortunately you did not book an ocean view apartment and this is why you did not have an apartment with a view.

thank you for your review

Good morning We are so very pleased that you enjoyed your stay with us and in Narooma. Safe travels and thank you for your review.

Thank you so much for taking the time to provide a review. We are glad you enjoyed your stay.

Thank you so very much for your review. We are very pleased that you enjoyed your stay.

Hi Chris Thank you so very much for your review. We are so pleased that you enjoyed your stay.

Hi Eric Thank you for your review. We are glad you enjoyed your stay with us. regards

Hi Jeremy I am sorry, I am not sure why this is just displaying for me today when you posted this on 17/12. Thank you very much for your kind review and Happy New Year. regards

Thank you for your feedback.

Thank you for your feedback.

Thank you for your feedback.

Thank you so very much for providing a review.

Thank you for your kind review

Thank you so much for your review. Please let us know if you have Wifi issues in the future. We could have just reset the box in your apartment and all would have been fixed. Apologies on the shower - the problem is that the grout has removed and it is bare concrete you have seen in a few spots. Thankfully this is being fixed the first week in October.

thank you so very much for your review.

Thank you for your feedback Francis. We hope you enjoyed your stay.

Thank you so very much for providing us with a review. We are so glad that you enjoyed your stay.

Thank you for your lovely review. We are glad that you enjoyed your stay. Stay safe in these strange times we live in. regards

thank you so very much for your review. We appreciate your feedback. regards

Thank you so very much for your review. This really helps us. regards

hello and thank you for your review. We really appreciate that you have taken the time to do this for us.

Thank you so very much for your review. We are glad that you enjoyed your stay with us.

Hi Kylie Thank you so much for your review. We appreciate your feedback.