Hello Gilberto, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the room assignment and dining room staff behavior is noted, and we will share it with the appropriate teams for further review. We appreciate your kind mention of Angel, and we're glad they were able to provide some assistance. We hope you'll consider staying with us again so we can provide you with an improved experience.

Hello skye, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and aim to address any issues to improve our service.

Hello paula,We're thrilled you found our staff to be helpful and friendly during your stay. Our team takes pride in providing top-notch service to all our guests. Thank you for acknowledging their efforts.

Hello Irma,We are delighted to hear that you found our hotel facility clean and enjoyed the comfort of our beds and sheets. Your satisfaction is our priority, and we appreciate your kind feedback. We hope to welcome you back for another enjoyable stay soon.

Hello Nancy,We appreciate your feedback on the cleanliness of our hotel and will strive to maintain high standards for all our guests in the future. Thank you for sharing your experience with us.

Hello Randall,We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience.

Hello Mark,We appreciate you taking the time to share your feedback with us. Your comments are valuable to us as we strive to improve our services. Should you have any further concerns, please do not hesitate to reach out directly to our management team. Thank you for choosing to stay with us.

Hello timothy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

Hello William, We appreciate you choosing our hotel for your stay. Please feel free to reach out to us with any feedback you may have so we can ensure a better experience next time.

Hello Cela Fanny,We are pleased to hear that you found our hotel to be very clean during your stay. Your feedback is greatly appreciated as we strive to provide a comfortable environment for all of our guests. Should you have any further comments or suggestions, please feel free to contact our management team.

Hello Nesa,We are delighted to hear about your positive experience during your recent stay with us. We are pleased that you found our location convenient and enjoyed the spacious and clean room we provided. Thank you for taking the time to share your feedback with us.

Hello cristina,We are amped to hear that you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay!

Hello Eugenia, We're sorry to hear about your experience at our hotel. Your feedback is valuable to us, and we will address the issues you raised internally to improve our services for all guests. Please feel free to reach out to our management team directly to further discuss your stay. Thank you.

Hello Nohely,We're delighted to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon!

Hello Samantha,We're thrilled you had a great experience at our hotel! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

Hello Donald,We are delighted to hear that you found our hotel to be easily accessible with ample parking. It is great to know that you enjoyed a spacious and clean room during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future.

Hello Chelsea,We are delighted to hear that our hotel's convenient location made it easy for you to access Gruene Hall. Your feedback is valuable to us as we strive to provide a comfortable stay for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

Hello Agnes,Thank you for your wonderful feedback! We're thrilled that you enjoyed the spacious room, the amenities, and the affordable price. It's great to hear that the breakfast options appeared delicious. We're grateful for your support and can't wait to welcome you back on your next visit!

Hello Mario,Thank you for your feedback! We are thrilled to hear that you had a great stay with us. We look forward to welcoming you back in the future for another wonderful experience.

Hello Paul, We appreciate you taking the time to share your experience with us. Please feel free to contact us directly with any specific feedback you may have so we can address any concerns you encountered during your stay.

Hello Melissa, We apologize that you were not satisfied with our breakfast offerings. We appreciate your feedback and will share it with our culinary team for improvement. Regarding the issue with the AC, we apologize for any inconvenience caused. We recommend contacting our management team directly so they can address your concerns. Thank you for choosing our hotel and we hope to welcome you back in the future.

Hello Marcela,We apologize for any inconvenience you may have experienced during your stay. We kindly request you to reach out to our hotel directly so that we can address any concerns you may have. We are committed to providing the best possible experience for our guests, and your feedback is invaluable in helping us achieve that goal.

Hello Pedro,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future.

Hello Brandi,We're thrilled to hear that you had a fantastic stay with us! We pride ourselves on providing top-notch service and ensuring our guests have a wonderful experience. If you have any further feedback or if there's anything we can do to assist you in the future, please don't hesitate to reach out to us. We hope to welcome you back again soon for another great stay!

Hello Kiran,Thank you for choosing our hotel for your stay. We value your feedback and would appreciate it if you could reach out to us directly to discuss any concerns you may have had during your visit. We strive to provide excellent service to all of our guests and would like the opportunity to address any issues you experienced.

Hello Alberto,Thank you for choosing our hotel for your stay! We appreciate your rating and hope you had a pleasant experience with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so that we can address any areas of improvement. We value your opinion and look forward to welcoming you back in the future.

Hello Luis, We're sorry to hear that you didn't have the best experience during your stay. We'd appreciate it if you could kindly reach out to our hotel directly so we can address any specific issues you encountered and work towards improving our service.

Hello Kim,Thank you for sharing your feedback on your recent stay with us. We apologize for the inconvenience you experienced with the heating in your original room, and we appreciate your understanding as we promptly addressed the issue by moving you to another room. We strive to ensure our guests have a comfortable stay and appreciate your patience in this matter. We hope to have the opportunity to welcome you back in the future for an even better experience.

Hello Kiran,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. If there is anything else we can assist you with, please don't hesitate to reach out to our team. We hope to welcome you back again in the future!

Hello Gow,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a very nice experience during your stay with us. We hope to have the pleasure of welcoming you back in the future.

Hello Thomas, We apologize for any inconvenience caused by the highway noise during your stay. Our staff is committed to providing a comfortable experience for all guests and cannot offer refunds after check-out. We appreciate your feedback regarding the hotel's condition and will address it accordingly. Thank you for bringing this to our attention.

Hello Lavonda,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience with us. If there was anything in particular that made your stay memorable, please feel free to share it with us. We truly appreciate your rating and hope to welcome you back in the future for another exceptional stay.

Hello Gerry,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any additional feedback or if there is anything else we can do to make your future stays even better, please don't hesitate to contact us. We look forward to welcoming you back soon!

Hello Beatriz de la,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience with us. If there's anything else we can assist you with, please do not hesitate to reach out.

Hello Christy,Thank you for choosing our hotel for your stay! We hope you had a wonderful experience and enjoyed your time with us. Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We value your input and strive to provide exceptional service to all our guests.

Hello Alejandro,Thank you for sharing your feedback regarding your recent stay. We apologize if the front desk service did not meet your expectations. We appreciate you bringing the cleanliness issues with the room and the condition of the lamp and headboard to our attention. We strive to provide a comfortable and peaceful environment for our guests, so we apologize for the noise disruptions you experienced. Your comments will be shared with the appropriate team members for further improvement.

Hello Alexis,We sincerely apologize for any inconvenience you may have experienced during your recent stay. We take such allegations seriously and will conduct a thorough investigation based on your feedback. Our team does not tolerate any form of harassment. Regarding the charges, we kindly ask you to reach out to our management so they can assist you further in resolving the matter. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

Hello Shannon, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address the issues with the water pressure and the loose faucet in room 307. We strive to provide a comfortable stay for all of our guests, and we will make sure to prevent future occurrences. Please contact our management team for further assistance regarding your specific concerns.

Hello Richard H, Thank you for sharing your feedback regarding your recent stay. We value your concerns and apologize for any inconvenience caused. While our team strives to maintain cleanliness, occasional oversight may occur. Our maintenance team will address the issues you mentioned to ensure future guests have a more seamless experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

Hello Ricardo,Thank you for choosing our hotel for your recent stay. We're glad to hear that you enjoyed our excellent location and had a clean room with a decent breakfast. We apologize for any inconvenience caused by the weak waterflow in the shower and appreciate your feedback. We'll certainly take it into consideration for future improvements. We look forward to welcoming you back if you visit New Braunfels again.

Hello Mary,We appreciate you choosing our hotel for your stay! If there's anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back soon!

Hello Eric, We apologize for any inconvenience you may have experienced during your stay with us. We take cleanliness and hygiene very seriously and have strict protocols in place. We encourage guests to reach out to our management team directly to discuss their concerns. We appreciate your feedback and will use it to improve our services.

Hello Brian, Thank you for sharing your experience. We apologize for any inconvenience caused. In order to ensure the security and safety of our guests, our policy requires the cardholder to be present during check-in. We understand your frustration and will certainly pass along your feedback regarding clarity in our policies. For any refund inquiries, please reach out to our management team directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

Hello Sujith, Thank you for choosing our hotel for your stay. We hope you had a wonderful experience with us and that our services met your expectations. If you have any further feedback or suggestions, we would love to hear from you. Please feel free to reach out to us directly. We look forward to welcoming you back in the future.

Hello Orrel,We appreciate your feedback about our hotel's convenient accessibility and friendly staff. Our team strives to provide a pleasant experience for all our guests. Thank you for choosing our hotel and we hope to welcome you back in the future.

Hello Kassandra,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. Should you have any further feedback or if there is anything else we can do for you, please don't hesitate to reach out to us. We hope to welcome you back soon!

Hello Omar,Thank you for your kind feedback regarding our staff. We take pride in delivering exceptional hospitality and will be sure to share your positive comments with our team. We look forward to welcoming you back on your next visit to our hotel.

Hello Laurie, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Our team is continually working on improving our systems and training to ensure a smoother experience for our guests. For any concerns regarding discounts, we kindly ask that you reach out to our management directly so they can assist you further. We appreciate your understanding.

Hello Ebonee Drumgo-Ochieng,Thank you for your positive feedback regarding our customer service. We strive to provide excellent communication and assistance to our guests during their stay. We're glad to hear that you found it easy to communicate with us and that our staff was helpful in accommodating any changes. Our convenient location near gas stations and restaurants also adds to our guests' overall experience.

Hello CYNTHIA,Thank you for your kind feedback! We're thrilled to hear that you found our beds comfortable and enjoyed our delicious breakfast. We strive to provide a top-notch experience to all our guests. We appreciate your positive review and hope to welcome you back in the future.