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Reviews of Degas House

3.5 out of 5
Degas House
2306 Esplanade Ave, New Orleans, LA

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 102 reviews" "
Rating 8 - Good. 32 out of 102 reviews" "
Rating 6 - Okay. 14 out of 102 reviews" "
Rating 4 - Poor. 8 out of 102 reviews" "
Rating 2 - Terrible. 9 out of 102 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mikaela

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to a property that hadn't been cleaned. Though the owner of the property tried to make it right by sending people over to at least change the beds and clean the bathrooms, this ended up being the least of our problems. Heat didn't work in half of the house where 3 of the bedrooms and the majority of the bathrooms were when temperatures dipped below 30 at night. When we plugged in space heaters, it tripped the power to that half of the house. When the owner sent someone to 'fix the heat' all the person did was change the thermostat on the side of the house that heat was working, but did nothing to fix the heat on the side of the house that we had none. When we mentioned to the owner of the property we appreciate what he had tried to do, but we would be trying to get some money back, he responded saying that essentially because the property was 'cheap' for 11 people to stay, that we wouldn't be getting money back. I don't care how 'cheap' it is to stay somewhere, heat and power is something essential to staying even in a motel. On top of that, the property was quite literally falling apart. The pool and hot tub looked like it hadn't been maintained in years. Part of the roof looked like it was bowing. We flushed one of the toilets and water started spraying out from the back of it. We went to close a sliding door to one of the rooms and it just came out of the tracks. There were fire alarms that weren't attached, they were just sitting on the counter.
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay there!
My wife and I had an awful time- so bad that we left after the first night even though we had a reservation for 4 nights. The owner was overwhelmed when we got there and it took some time for us to get settled in our 3rd floor room. He said he would retake care of a burned out bulb on the night table lamp but never did. The sink in the bathroom had no hot water unless you turned the valve underneath. The towels were not clean. The bed was terrible- it made noise every time you moved and the mattress was awful. The breakfast was mediocre at best. When we called to let them know about the problems in the room we did not get any response until 11am the next day by which time we diecided to move to a decent hotel. While the history of the place and the art was interesting, I would never stay there again because of the condition of the place and the lack of concern from the owner/operator. I have never written a bad review of anywhere else (I travel a lot all over the world) but in this case I really felt compelled to do so.
Stayed 5 nights in Dec 2023

2/10 Terrible

Jan-Eric

Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were transported back to Old New Orleans and the life of Edgar Degas. Our stay led us to new thoughts and opened up great conversations. Very inspiring. The people were so friendly and caring.
Stayed 4 nights in Sep 2023

10/10 Excellent

Kari

Stayed 2 nights in Jun 2023

2/10 Terrible

Amber K

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property appears to have been abandoned for some time. It is in major disrepair inside and out. On approach to the property you first realize the advertised drive way is unusable with out a large 4x4 vehicle. Front door access key pad is broken. Entering the house the smell of mold is overwhelming. Cob webs dust hornet/wasp nest inside the house we found one in sheet on the bed. BED BUGS were found in two of the four bed rooms dead bugs of various types found throughout. Black Mold in one of the furnace rooms completely covering the walls. If the front yard and interior of the home were not bad enough.The real reason our family booked this property was because of the swimming pool and cool water jacuzzi. Both were filthy and inoperable. No electricity to rum pumps in pool and it obviously had not been used in a very long time. We called owner of the property, he had us call the property manager to come clean up and change bedding they came in with a single sheet of paper towel wiped of 1 or 2 surfaces and left promising to come back with pool guy. Owner showed up tried to get electricity working for pool area didnt help and left us to figure it out. Some of our party was fortunate to afford different accommodations at their own expense last minute, the others of us including a pregnant woman and a 2 year old slept on top of covers and breathed moldy air for our two night stay. At the time of composing this review everyone that stayed is sick. Worst experience ever
Stayed 2 nights in Jun 2023
Response from David on Jun 22, 2023
Amber, thank you for letting us know about your recent stay at the Beauty on the Bayou. To be quite hones, I am confused by this review because when I met with you, there was not mention of some of the things you have written about. You made a reservation for 8 guests and there were 10 in the house when I was there fixing the electrical problem. I gave you the opportunity to leave, but your said no you were going to stay.When we inspected the property after your departure, we found you and your guests had smoked in the house and there was a fowl odor of smoke throughout the house.

6/10 Okay

Vanessa

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
I would like to start by saying Danielle was amazing! She was so friendly and accommodating. She was definitely the best part of this stay. The house is old and I understand that, but it was in a bit of disrepair. The listing advertises cooked to order breakfast daily and housekeeping. There was no housekeeping. During our 4 night stay, we were served 2 continental breakfasts, 1 cooked to order breakfast and Saturday there was no breakfast at all. The food that was provided was very good and the staff was super friendly and helpful. The rooms are air conditioned, but the rest of the house is not. The common areas were very warm and the dining room was quite hot during breakfast. There is no after hours number to call for when things go wrong. Another guest checked in after 5 pm and the AC in their room was not working. The couple in the room next to us, had to pry their bathroom door open with a butter knife after the handle fell off. You can walk to the French Quarter. It appears to be a reasonably safe neighborhood. After fees we paid about $300 per night. Not the best value for sure.
Response from Kathy on May 29, 2023
Ms. Vann, we spoke on the porch before you left the property and I explained the chef did not show up and I was not notified in time to get to the house to prepare the continental breakfast. I live in the suburbs of New Orleans and it would have been over an hour before I could have gotten to the house. You said you understood what had happened during your stay. I apologized. The couple you talked about in this review was moved quickly and efficiently to another upgraded and room and they were happy..

6/10 Okay

Bjorn

Stayed 4 nights in Sep 2022
Response from kathy on Nov 10, 2022
Thank you for taking the time to let us know about your recent stay at the Degas House. We hope you will give us another opportunity to stay with us.Kindest regards,

4/10 Poor

M.G

Traveled with partner
Disliked: Property conditions & facilities
The house is beautiful, but the bed and food services are bad. The tvs are old they juts need to update the bed and some furniture in the rooms
Stayed 3 nights in Sep 2022
Response from ko on Sep 23, 2022
Thank you for taking the time to tell us about your recent stay at the Degas House. We wished you had spoken up to us during your stay about the bedding perhaps we could have accommodated you in another room. We are very surprised you thought the food service was bad. The one meal we serve, which is included in your rate, is the breakfast which has received numerous accolades from out other guests. Again we wish you had told us about this while you were here.The Degas House and our employees pride ourselves on good service and a great breakfast. The home is where Edgar Degas spent six months and painted 18 masterpieces while here.Thank you Kathy

4/10 Poor

Sherry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is falling apart and filthy! We received lean towels one time in 3 days despite tipping and asking for them! There were cobwebs and dust all over our room and the tub had someone’s hair in it! Don’t stay here.
Stayed 3 nights in May 2022
Response from kathy on Jun 13, 2022
Sherry, Thank you for taking the time to tell us about your recent stay, and I apologize for the inconveniences you encountered. Did you tell/ask someone to move you to another guest room? The home is now showing the interior damage done by Hurricane Ida. The home was subjected to 13 hours of 100 MPH winds. Thank you again. Kathy

10/10 Excellent

Shan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical site with great house tour
Stayed 2 nights in May 2022
Response from kathy on Jun 13, 2022
Thank you for taking the time to tell us about your tour. Kindest regards, Kathy

8/10 Good

Natalie

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Centrally located property in midtown on Esplanade. I wanted to have easy access to the French Quarter south of the hotel on Esplanade. I walked from Frenchmen to the hotel in 20-25 minutes and it’s about 10 minutes by car depending on traffic. The GOOD - The buildings aesthetically beautiful, antique furniture, authentic NOLA character with oak trees and Degas sculpture at the front. The master chefs of the kitchen Ms Sharon Ms Alma and Ms D are a formidable team. Best food I eat my entire trip and they took care of me like family. I stayed in the Josephine which had a window looking out to the neighbour’s balcony. The sheets were soft, bed comfortable and I slept well. The BAD- Reception desk has limited hours. I arrived late at night I had to retrieve my key from a drop box. Which worked well but it was not a warm welcome for a stranger in a new city. I never met the manager at all. I checked out the way I arrived. It’s an old historic building so the walls are thin and noise travels easily. There is of course no elevator and a lot of stairs. Lugging my suitcase to my room was no easy feat. The UGLY - The house is in dire need of repair. Drain of the bath tub was blocked so soapy water collected around my ankles when I took my bath. Face basin was rusty and missing the plunger. The drawers of the antique chest were dirty and unusable. Floor boards were sinking, roof paint peeling. Pity. It’s a must visit for breakfast and tour of the house. Stay optional
Stayed 3 nights in Apr 2022
Response from Kathy on May 20, 2022
Thank you for taking the time to review your recent stay at the Degas House. I will pass on the kind words to Sharon, Alma and Miss D. They are fantastic and breakfast is always woderfiul. There is no elevator in the home as it's historical and an elevator would ruin the history of the home which is dated back to the 1850's. We are a bed and breakfast and our office hours are from 9am to 6pm Monday - Friday and until noon on Saturday. We do check our voicemails and would have responded to any additional request you may have had. Thank you again. Kathy Orta

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2022

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022
Response from kathy on Mar 22, 2022
Jessica, Thank you for taking the time out of your schedule to tell us how we did. I will pass your comments on to the staff. We hope you will visit again. Kindest regards, Kathy

10/10 Excellent

gamble

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience and great stay!
Stayed 2 nights in Nov 2021
Response from kathy on Mar 22, 2022
Thank you we appreciate you telling about your recent stay at the Degas House. We look forward to seeing you again. Kindest regards, Kathy Orta

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edgar
I stayed on the third floor in the Gatson room, the room was okay clean, there aren't any windows in this particular room, tv, no phone within room, the do offer breakfast every morning from 8-10 which is pretty good, there is no elevator on property so be prepared to climb stairs overall great area close to everything, the rooms on second floors are nices and roomier than the 3rd floor.
Stayed 4 nights in Mar 2022
Response from kathy on Mar 22, 2022
Thomas, Thank you for taking the time to tell us about your recent stay at the Degas House. The room you chose is a Garret - in old Paris time, the artists took over the attic spaces as they wanted a quiet space so they could rest during the day and play all night. We do not have an elevator - this is a historic home and an elevator would compromise the preservation of the home. We hope you would return and stay with us - there are many other rooms on the second floor. Kindest regards Kathy Orta

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very enjoyable
Great breakfast. Nice atmosphere, only negative was heat didnt work. They only provide a small space heater
Stayed 2 nights in Feb 2022
Response from Kathy on Feb 25, 2022
Thank you for taking the time to let us know about your recent stay. I will share with the staff about how great the breakfast was and also have our engineer look into the heating problem in the room. We do hope you will return and stay with us again. Kindest regards, Kathy Orta

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from kathy on Feb 11, 2022
Thank you for your kindness. Cannot wait to see you back at the Degas House

10/10 Excellent

Herman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff incredible love the decor will stay again
Stayed 2 nights in Sep 2021
Response from Kathy on Sep 27, 2021
Thank you....we look forward to having you with us again. Kathy

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! The historical ambiance was unlike any experience Ive ever had. Sharon and Denise were wonderful.
Stayed 2 nights in Jul 2021
Response from Kathy on Jul 29, 2021
Thank you for your kind thoughts and words. I will pass on to Sharon and Denise. We think they are pretty terrific ourselves. Kathy

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from kathy on Aug 6, 2021
Thank you for staying with us. I am very sorry to hear the WIFI was insufficient; however, we were shuttered for 15 months and we scaled back on the wifi connections. Kathy

8/10 Good

Wendell

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
A worthy B&B for a NOLA house experience
I’m from this NOLa neighborhood so I’m biased: the tour was great- more than I expected, very cultural; covered the artist, his family, his art, and NOLa history in 1800’s. The home has all the Victorian charm of 1850’s. The WiFi never worked on the 3rd floor. Also, 3rd floor cools off but be prepared to let AC do the cooling over a few hours upon arrival. I might do 2nd floor next time. The breakfasts were simple & delicious. Enjoyable chats with the staff. Great location. Cable was basic package and didn’t really have any attractive channels. Love the provided sketch pad & pencils as I had a 13yrold artist with me.
Stayed 5 nights in Jun 2021
Response from Kathy on Jul 29, 2021
Thank you for sharing your thoughts with us. We agree the home is very lovely and it is a French Landmark because of the distinction Maisons des Illustres (Houses of the Famous). the next time you are with us, we would love to see the love work your daughter draws. Kindest regards, Kathy Orta

2/10 Terrible

Alex

Disliked: Staff & service
Stayed 2 nights in Feb 2020

6/10 Okay

Carl

Stayed 2 nights in Dec 2019
Response from kathy on Dec 30, 2019
Thank you for your review we appreciate you taking the time from your busy schedule to tell us how you liked the Degas House and hope you have a wonderful holiday season. Regards, Kathy

4/10 Poor

Thomas

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
When they answered, they said “it is not a hotel”
Good side-great room and breakfast. Bad-another guest easily broke into room saying it was hers. Interior locks are cheap. All electric items were unplugged, so I had to move heavy furniture, including a 200lb plus bed to get things to work. Staff was aware that previous users had unplugged but did not address. Took awhile to reset alarm as normal buttons did not function. Worst issue was tv not properly set to work. Multiple voice mails seeking help were not returned for days and staff did not staff office during posted hours. When I finally got a response, was told that “this is not a hotel.” So bottom line, fine spot unless there is a problem because then you are on your own.
Stayed 3 nights in Sep 2019
Response from Kathy on Oct 8, 2019
Mr. Millet, We are so sorry you were inconvenienced during your stay with us. Our office hours are Monday - Friday 9:00am to 5:00pm and Saturday 9:00am to 1:00pm. The office is closed on Sunday. We do not have a 24 hour desk. Again we are sorry for the inconveniences you experienced during your stay.

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, I was not in the house that is advertised in the photo. The pool was dirty our entire trip. They didn’t start cleaning it until we physically got there and it was way to dark to go swimming in it. It didn’t start clearing up until the actual day that we were leaving. The house was in poor condition. The walls were peeling in the bathroom. The shower and bathtub was peeling and carried a stench. It literally looked like a family just left and said here you go now you can stay. The interior wasn’t pleasant and the day we left, someone physically came in and left his wallet. I’m assuming he ran out once he realized that we hadn’t checked out yet. It was creepy and we ran out as soon as we saw the wallet. Someone had to be staying in the garage while we were there. We kept hearing noises all the time. I have pictures of the bathroom by the way-gross and disappointing unfortunately
Stayed 3 nights in Jun 2019
Response from kathy on Oct 8, 2019
I am unable to respond to this as I do not know when they stayed. I am also unable to understand if someone came into the house and left his wallet?

8/10 Good

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The house and room were amazing. Breakfast was excellent. Staff helpful & friendly. The house tour was great & very informative. Very convenient location and parking easy. We would have appreciated a fridge & tea/coffee making facilities though.
Stayed 2 nights in Aug 2019
Response from kathy on Sep 16, 2019
Hillary, Thank you for the kind remarks. I will pass them onto our staff. We hope you will return soon. Best regads, Kathy Orta

4/10 Poor

Nicole

Disliked: Cleanliness, property conditions & facilities, room comfort
Dissatisfied
The bathroom wasn’t clean, dust all over, bugs on the robes in the closet, and the A/C was broke in our room. The only saving grace was the breakfast was delicious, and they gave me a full refund.
Stayed 2 nights in Jun 2019
Response from kathy on Jul 2, 2019
Nicole, Thank you for letting us know there was a problem in your room during your stay. Our staff is diligent about getting the problems solved immediately. Best Regards, Kathy

8/10 Good

Jason, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, spacious, nice decor, friendly staff, excellent service and breakfast. I wish they have bigger tv, brighter kitchen, more towel rack and these fixed or replaced: shower head, shower curtain, door locks.
Stayed 3 nights in May 2019
Response from Kathy on Jul 2, 2019
Jason Thank you for taking the time to let us know about your recent stay. The staff at the Degas House are dedicated to making every guest's stay memorable. Thank you again for taking your time to let us know how we can get better. Regards, Kathy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Degas House is wonderful! The property is beautiful! Breakfast is delicious!
Stayed 3 nights in Jun 2019
Response from kathy on Jul 2, 2019
Thank you. Kathy

10/10 Excellent

Daiana S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t recommend enough
This place is amazing. We felt very welcomed by the staff. The breakfast is the cherry on the top. The location is very convenient and the street is very quiet and far from the noisy French Quarter.
Stayed 2 nights in May 2019
Response from Kathy on Jun 4, 2019
Dear Diana, Thank you and we are so happy to heard you had a great stay at the Degas House!!! We look forward to seeing you again. Kindest regards, Kathy Orta

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was a unique and historically significant property. Some of the rooms could use a little updating as paint is chipping, there are some cracks in the walls. However, the beds were very comfortable and the brunch was delicious!
Stayed 3 nights in May 2019
Response from kathy on May 28, 2019
Thank you for sharing your thoughts on your recent stay. We are working on updating the Degas House this summer and appreciate you telling us what has to be done. Hope to you again. Regards Kathy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from kathy on Jul 2, 2019
Thank you

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing bed and breakfast! The team was fantastic and very attentive! It was very quiet and relaxing. The breakfast was amazing! When I go back to New Orleans this will be were I stay again! Its a great location!
Stayed 2 nights in Apr 2019
Response from Kathy on Apr 23, 2019
Thank you we hope to see you very soon. Kindest regards, Kathy Orta

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome and amazing will definitely be back...........
Stayed 2 nights in Mar 2019
Response from kathy on May 28, 2019
Thank you and we look forward to having you back as a guest at the Degas House. Best regards, Kathy Orta

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much of historical interest on the property and surrounding neighborhood.
Stayed 1 night in Mar 2019
Response from kathy on May 28, 2019
Thank you and we look forward to having you visit us again at the Degas House. Kindest regards, Kathy Orta

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and the house is in a nice neighborhood - about a mile from City Park. If you don't have a car, you can usually get a Lyft/Uber within 5 minutes. The breakfasts are also amazing. We stayed in the Josephine room, which is quite spacious. It's an old house and a little worn in parts. For example one of the faucet handles in the shower kept coming off. Although the neighborhood is fairly quiet, ound carries through the house.The staff was very loud when they were getting breakfast ready. Also, the house has a lot of events. There was a wedding and a fashion show going on while we were there, but fortuneatly they didn't go too late.
Stayed 4 nights in Mar 2019
Response from kathy on May 28, 2019
Thank you for staying with us at the Degas House. There are many events here such as weddings and fashion shows and we are truly sorry that you were inconvenienced by the noise. We would look forward to having you stay with us again and hope you will return to the Degas House. Kindest regards Kathy Orta

8/10 Good

Shanna, Dallas, TX

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The house is beautiful, the breakfast is wonderful. The air-conditioning in the Josephine room never worked while we were there, had to sleep with the windows open- they did bring us a box fan. We reported the ac issue the day we arrived and our third day there, all we received was the box fan. We are fortunate we were there in February and not July or we wouldn't have survived the heat and humidity. It's an old house with quirks but the ac going out is a deal breaker.
Stayed 3 nights in Feb 2019
Response from ko on Sep 19, 2019
Shanna, thank you for your comments. We appreciate your feedback. We have contacted our a/c person and the problem has been resolved. Thank you Kathy

4/10 Poor

ansel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Missed opportunity
Our room shower was not clean and was dripping loudly throughout the night. When we woke up early to catch our flight, we realized there was not soap in the room. We were only staying that 1 evening and were here for a wedding. The check in process was great, but we dropped our stuff off quickly to take care of wedding stuff and came back late that night after the reception and didn't notice the issues until the morning when we woke to get ready to leave.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
old southern charm but badly in need of an upgrade.
Stayed 3 nights in Oct 2018
Response from June - Director of Sales on Nov 5, 2018
We are extremely disappointed by the above comments and would like to address anything that we can do to help match our other guest's reviews that stayed at the historic home of Edgar Degas House Museum built in 1850. Our home has been reviewed similarly to a Museum Castle in France, where there are no ropes and guests can stay in that period of life also. Please let me know if something was not work in the room? Also note, that we do not have anyone on staff in the evenings and on Sundays, as we send out instructions on how to access the LockBox with code. We would be happy to extend a stay when you're in town once again complimentary if you choose. We included free Gourmet Creole Breakfast with Bloody Mary or Mimosa daily, Decatur of Sherry, water, sodas, small refrigerator, wifi, cable and street or lot parking. We are very much about our guest's experiences and while visiting with us for three days, we would have been happy to change your room or addressed any problems. With Much Respect, June Fallo Director of Sales

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
The pictures of the Dega house is not well where you’ll be staying it’s a total different house which caught us by surprise because we saw the pictures and thought OK well this is nice this is where will be staying no it was a rundown house that had mold all on the inside of the house the AC to the house did not work they had to bring in AC units to try to cool down the house they brought in that then the power to half the house went out because of the AC units that they brought in was pulling too much juice the roof was leaking the pool was dirty it was just not a very pleasant place to stayWhen you spend $1800 for two nights you want a nice place to stay and I’m telling you when you see the pictures of the Dega house that is not where you’ll be staying don’t get caught by surprise like we did
Stayed 2 nights in Aug 2018
Response from Degas House Foundation on Sep 7, 2018
Thanks to Expedia for allowing us to respond to this review. The Degas House has a proud heritage including many awards, and 5-star reviews to support our 22-year history of having a great product and superior service. The gentleman that wrote this review is clearly not the same gentleman that made this booking. The Degas House has a vacation property from a different period in history and on the water in a tropical setting circa 1960. The Degas House Museum, which celebrates the French Impressionist Master is a circa 1850 house, established in an old New Orleans neighborhood. These two houses are distinctly different! We have never had any confusion between these two houses and the two settings before this one! The complaint regarding air conditioning was due to the failure of our a/c vendor, who failed to replace a secondary back up unit on schedule. The A/C Vendor's response was to install temporary portable a/c units, as the back up for the fully functioning main a/c unit, until the new unit was shipped and was then installed! A small amount of mold was discovered in the outside pool bathroom shower stall and was immediately removed. Degas House wants the reader to understand that a partial refund was offered to this party, due the inconvenience of the temporary a/c units, but was not accepted by our guests and the offer is still on the table. The Degas House is proud to represent such a unique part of world history. Distinguished by the French Ministry of Culture, a 25-year history of press from various parts of the world, especially France and the US. We are also happy to offer a different product on Bayou St. John, that many families have been excited to occupy because of it's proximity to the Bayou and the pool. We stand by both products and invite you to come to experience New Orleans from either perspective. Thank you for reading.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from June Fallo, Director of Sales on Aug 20, 2018
Thank you for your high scores. It's wonderful when we get feedback from our guests, as this is the only way we know, to correct anything.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from June Director of Sales on Jul 26, 2018
So enjoyed meeting with you. Feel free to call back if you would like any other information about Edgar Degas stay in New Orleans or about his 18 painting done, during his visit with Family in New Orleans.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel!
This B&B is worth every penny. The service and staff were excellent. The history behind the location makes one feel like a part of New Orleans and a nice tour of the hotel is included. The made to order breakfast is delicious! I highly recommend The Degas House and look forward to staying here next time I am in this beautiful and culture-rich city.
Stayed 3 nights in Jun 2018
Response from June Fallo, Director of Sales on Jul 14, 2018
Dearest Julio, Thank you for such a wonderful view. Please let us know when you return again, as you have experienced our true 5-Star service, that is given every day by the Degas House staff and therefore you are a VIP in our books.

6/10 Okay

halfNM

Liked: Staff & service
Disliked: Property conditions & facilities
Checking in was terrible, very confusing on what the process is. The cooking staff was excellent, along with the food. Being an old historical house, you would figure it would be in better shape. Disappointed in its condition, the location was good.
Stayed 1 night in Mar 2018
Response from June, Director of Sales on Jul 7, 2018
We are so sorry we did not see your response sooner. If you respond back and let us know what was wrong with your room, we will correct immediately. We only know about these things when our guests talk to us. Again, I apologize as we are a small staff and I was taking care of father/family medical emergency. Kindest Regards and with much respect, June Director of Sales)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful house in a lovely location with excellent breakfast. The night herons are amazing!
Stayed 2 nights in May 2018
Response from June Fallo on Jun 5, 2018
Degas House Museum, Courtyard and Inn is a special place. Meeting people from around the world during our daily Gourmet Creole Made to Order breakfast or our rare Herons during mating season. Please remember The Degas House on your next visit.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Uncomfortable mattress. Thin linens. Low quality sparse toiletries. Overall shabbiness.
Stayed 2 nights in May 2018
Response from June Fallo on Jun 7, 2018
We very much appreciate your comments. If it was not for our guests informing The Degas House staff, we would not know about these things. Just wish you would have expressed to us while your here. We use 1000 thread count Egyptian Cotton sheets and must have gotten mixed us with some of the older ones, which were ready to be disposed of. I do apologize that we did not live up to our normal standard of 4 plus ratings for our rooms, breakfast and staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was wonderful. Love the room and the staff was very friendly.
Stayed 2 nights in May 2018
Response from June Fallo, Director of Sales on May 7, 2018
We always love hearing from our guests. I hope you had a wonderful time while visiting New Orleans, especially during stay while the city was filled with Jazz Festival goers. Please remember we always surprise our return guest with a treat on your next stay. Kindest Regards, June Fallo Director of Sales

6/10 Okay

Lin

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like college days
Well i must say my weekend was a bit of a nightmare. I am a frequent visitor to the city and in the interest of diversity i decided to splash out for a stay at the Degas House. Without question the house and staff are top notch. The problem lies in the fact that the total lack of soundproofing between rooms makes the place little better than a youth hostal. Friday night i suffered through a batchelorette party that went on until 330am in the neighboring room. Saturday night the afterparty for the wedding did not end until 430am also in the neighboring room. Sunday night was relatively peaceful until 1230am when my neighbors returned and proceeded to have a very loud fight! Thankfully this ended relatively quickly and peace finally prevailed. So you see i am very disappointed with my stay. Also bed was very uncomfortable
Response from June at Degas House on May 9, 2018
Opps sorry, We have listen and taken steps to make sure our Bridal parties book both rooms in the future. It's guests like you that make us a better place to host our visitors to New Orleans and the Degas House experience. Please remember we will be happy to give you a $50 off a night, on your next stay. Kindest Regards, June Fallo Director of Sales

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked late at night after a snafoo with our previous accommodations. An employee got there as soon as she could to get us settled and even arrived with beers! Room was cute, tons of pillows! Breakfast in the morning was filling and tasty and they offered up lots of advice for things to do.
Response from June Fallo, Director of Sales on Apr 17, 2018
Dearest Erin, It was a pleasure meeting you and being so kind and patience while I fought the French Quarter Festival Traffic to get back to Degas House. Please remember if you book again we offer a credit for return guests.