Outdoor pool, a heated pool, open 5:00 AM to 10:00 PM, sun loungers
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Reviews of Omni Royal Orleans Hotel

4 out of 5
Omni Royal Orleans Hotel
621 Saint Louis St, New Orleans, LA

Reviews

8.8

Excellent

Rating 10 - Excellent. 964 out of 1494 reviews" "
Rating 8 - Good. 290 out of 1494 reviews" "
Rating 6 - Okay. 119 out of 1494 reviews" "
Rating 4 - Poor. 70 out of 1494 reviews" "
Rating 2 - Terrible. 51 out of 1494 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Unclean, outdated, lamps didn't work. Very kind workers. I would not stay at this location again.
Stayed 2 nights in May 2024

10/10 Excellent

Corissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at this hotel. It was so convenient and close to pretty much everything in the French Quarter, the canal and bourbon street. We especially like the concierge, every single person we encountered that would open the doors, get our luggage for us, Etc they were really nice very welcoming and very communicative and approachable which is always great for the business as those are the faces of your business (the first people that we see). The hotel itself was very cute we love the room we thought it was very nice. There were just a few cleanliness things that could be improved on with the room, in the bathroom in particular it wasn't as clean as it could have been but everything else was great. We also loved the upstairs pool on top of the roof and the observation deck. Both were really cool. Would be nice though if there were more pool chairs, as at one point we went up and there were really no pool chairs to sit, so we had to sit by the bar until a space opened up....so maybe just including a few more of those big chairs, or having a time limit to the pool chair use so that people don't have to wait. But other than that we loved this hotel and we would definitely come back!
Stayed 6 nights in May 2024
Response from Carlos Jenkins on May 22, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Tiffany

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to be able to explore the French quarters. Clean hotel and great staff!
Stayed 2 nights in Mar 2024
Response from Carlos Jenkins on May 22, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Good

Suzanne, Murrieta

Business traveler, Traveled with partner
I like that it was in the French Quarter. The food was good. Banquet hall was nice and staff was Great! I didn't like the streets being blocked off that it was difficult for my ride to pick me up. I almost missed my flight. I did not like that my bathroom was not stocked adequately. I had to call about getting more toilet paper and towels. Did not have new shampoos & conditioner restocked when room was cleaned.
Stayed 1 night in May 2024
Response from Carlos Jenkins on May 22, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Aicesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Carlos Jenkins on May 22, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Ahmad Rashad

Liked: Cleanliness, staff & service, property conditions & facilities
Very good service thank you
Stayed 2 nights in May 2024
Response from Carlos Jenkins on May 19, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and the hotel are outstanding.
Stayed 5 nights in May 2024
Response from Carlos Jenkins on May 19, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Good

john

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ate at The Rib Room restaurant for prime rib dinner and my steamed broccoli was served with the rubber band around it still. It was dark and I didn't notice it until I was chewing on it. It wasn't our server's fault, but I will not ever eat there again after this happened. We usually stay at this Omni at least once a year, so it is a shame.
Stayed 3 nights in May 2024
Response from Carlos Jenkins on May 17, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Bruce, Wyandotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotels are beautiful and well-maintained. The streets and sidewalks are Dirty and you can very easily trip if you’re not paying attention. Part of the ambience of New Orleans. The location in ambience of the hotel were exceptional and would definitely stay there again.
Stayed 4 nights in May 2024
Response from Carlos Jenkins on May 17, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

april

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, front desk staff was nice and friendly
Stayed 2 nights in May 2024
Response from Carlos Jenkins on May 17, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Okay

steve

Traveled with partner, Traveled with family
Staff was excellent. We were not told the pool would be closed during our stay when booking. We booked through Expedia that said we would receive $130.00 in tour credits upon arrival. That turned out not to be true. The hotel is located in a location that is walkable to many main attractions.
Stayed 5 nights in Mar 2024
Response from Carlos Jenkins on May 11, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great neighborhood. Staff was amazing.
Stayed 4 nights in May 2024
Response from Carlos Jenkins on May 11, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Jennifer

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to restaurants, nightlife, and sight seeing.
Stayed 3 nights in Mar 2024
Response from Carlos Jenkins on May 10, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stsyed her twice and absolutly love wverytjing about the Omni Hotel, beautiful pool area. Wonderful food and the staff is amazing
Stayed 1 night in Apr 2024
Response from Carlos Jenkins on May 10, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Perfection
Stayed 1 night in May 2024
Response from Carlos Jenkins on May 4, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Molly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel, it was in the perfect location but was too expensive.
Stayed 2 nights in Apr 2024
Response from Carlos Jenkins on May 4, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Hannah

Stayed 3 nights in Apr 2024
Response from Carlos Jenkins on May 22, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Rusty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Staff was great as was hotel.
Stayed 2 nights in Apr 2024
Response from Carlos Jenkins on May 4, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Safety and quiet
Stayed 3 nights in Apr 2024
Response from Carlos Jenkins on May 4, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

regis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great people especially at bell boys and at the bar. At front desk not everyone was cheerful
Stayed 4 nights in Mar 2024
Response from Carlos Jenkins on May 4, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Kristin

Stayed 1 night in Apr 2024
Response from Carlos Jenkins on May 19, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Julie J.

Stayed 5 nights in Apr 2024
Response from Carlos Jenkins on May 19, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Barry, New Orleans

Stayed 2 nights in Apr 2024
Response from Carlos Jenkins on Apr 28, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people, nice older property, hotel food pretty good.
Stayed 2 nights in Apr 2024
Response from Carlos Jenkins on Apr 26, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Carlos Jenkins on Apr 25, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff
Stayed 3 nights in Apr 2024
Response from Carlos Jenkins on Apr 22, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Good

Karen

Traveled with family
Liked: Staff & service
Liked location, pool, comfortable bed, all staff,balcony, and restaurant. Disliked bathroom, needs update, shower not hot enough and stinging stream. Very loud through the night, trash pickup every 0300! No complimentary coffee! $500 a night, curtain to balcony and bed shirt stained, please -can do better than this.
Stayed 5 nights in Apr 2024
Response from Carlos Jenkins on Apr 21, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and lovely people! We had a blast!
Stayed 2 nights in Apr 2024
Response from Carlos Jenkins on Apr 21, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Good

Ivan

Traveled with partner
Liked: Cleanliness, staff & service
Great location in the heart of NOLA French Quarter, a historic old-style hotel. Does not deserve four stars. Caulking in the bathroom was worn and black with mold. The bar and hotel selection was way too limited. The staircase rug in the once elegant entrance was frayed and worn.
Stayed 3 nights in Apr 2024
Response from Carlos Jenkins on Apr 21, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Katherine Maurer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything in the French Quarter. Beautiful, well maintained building although our room was small.
Stayed 4 nights in Apr 2024
Response from Carlos Jenkins on Apr 20, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was great and in a great location and the staff also was wonderful , the reason for the 3 star review was that for the price I paid for the room ($400 a night) I expected a bit more, the room was just average, and it didn’t even had a mini fridge, I had to request one from the front desk. The bathroom was small and had hot water issues and the tub was very slippery and you didn’t even get free WIFI, really $9.95 a day for WIFI is ridiculous. I’ve stayed at numerous hotels in the French Quarter and there was many others that cost less with equal if not better rooms.
Stayed 3 nights in Apr 2024
Response from Carlos Jenkins on Apr 20, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Deanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let’s us check In early with no issue.
Stayed 1 night in Apr 2024
Response from Carlos Jenkins on Apr 20, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Brian, Prescott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Carlos Jenkins on Apr 20, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Lorie, San Jose

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly! Just an overall amazing place to stay!
Stayed 4 nights in Apr 2024
Response from Carlos Jenkins on Apr 17, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Carl

Liked: Property conditions & facilities
Friendly and accommodating staff.
Stayed 4 nights in Apr 2024
Response from Carlos Jenkins on Apr 16, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

4/10 Poor

Declan Patrick

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Way overdue a remodel beds uncomfortable Bedrooms are tiny
Stayed 5 nights in Apr 2024
Response from Carlos Jenkins on Apr 20, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

8/10 Good

George

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place is old and tired. Long overdue for a refurbishment.
Stayed 3 nights in Apr 2024
Response from Carlos Jenkins on Apr 13, 2024
hank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, beautiful property. Very good location to everything. Staff are very pleasant and friendly
Stayed 5 nights in Mar 2024
Response from Carlos Jenkins on Apr 13, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Okay

Diane

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very nice but the property overall is tired and in dire need of renovation and upgrades. The menu in the restaurant is limited and the food is average at best. We had a room with a balcony which had peeling paint and mismatched furniture. The bathroom was minuscule; very poor lighting and the make up mirror was mounted over the toilet, so low on the wall it was useless. There was no bath mat or anything to prevent slipping in the bathtub! On the plus side, the location in the French Quarter was great, close to everything and the bed/pillows super comfortable! This property is not up to the caliber of other Omni Hotels I have stayed at but if you can deal with some of the drawbacks, the location and nice staff might make it worth consideration.
Stayed 4 nights in Apr 2024
Response from Carlos Jenkins on Apr 13, 2024
hank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location! We had a courtyard room one night but there was a problem with the tub draining. Within 15 minutes someone was there to try to fix, it didn't work, and we were upgraded to a balcony room. Both were great rooms and very cute, but the balcony room was amazing! Great staff and service.
Stayed 2 nights in Apr 2024
Response from Carlos Jenkins on Apr 11, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Good

Heidi J

Stayed 3 nights in Apr 2024
Response from Carlos Jenkins on Apr 11, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Carlos Jenkins on Apr 10, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Okay

Scott Van der Linden

Liked: Staff & service
very very loud on the steeet all night long cannot recommend this if you want a quiet night sleep
Stayed 1 night in Apr 2024
Response from Carlos Jenkins on Apr 9, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

10/10 Excellent

Rita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great centralized location. A few minutes to Jackson Square and some of the most popular locations in NOLA. We stayed here with our children and they had a great time at the rooftop pool. They are working on the bar on the rooftop so this would have been great if it had been open. Staff was so friendly and nice! Would highly recommend the balcony room as we loved looking out at the street (quiet street) and listening to the music from around the other busier streets.
Stayed 4 nights in Apr 2024
Response from Carlos Jenkins on Apr 13, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Sherry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within French Quarters. Easy for those site seeing by walking.
Stayed 3 nights in Mar 2024
Response from Carlos Jenkins on Apr 6, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

4/10 Poor

Michael M

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Omni had a data breach 5 days before our arrival and did not disclose in advance the breach would substantially impact our stay. Omni could not make keys for our room. We had to find a staff member to let us in our room every time we needed to get into our room We also could not access the pool area without a key and had to find a staff member on the first floor to get onto the rooftop pool. The property advertises a pool bar and restaurant but it was never open any of the 4 days we were there. The hair dryer in our room was broken. Housekeeping took all our dirty towels and left no clean towels one day. Omni front desk staff gave very vague responses about why we could not get a key to our room. Initially we were told their computer was doing a date change update and we would get one in the morning. The next front desk staff said the hotel could only make a few keys and the number they could make was maxed out. We were never provided an explanation about the key issue beyond that only a few keys could be made and our room was not a room they could make a key for. I am more than sympathetic to the data breach but we should have been told in advance and we should have been provided transparent information about the interference the breach would cause with our stay.
Stayed 4 nights in Apr 2024
Response from Carlos Jenkins on Apr 5, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. I certainly apologize for the hotel conditions in some areas were not to your standards. We are addressing your feedback with the appropriate departments. Thanks again for staying with Omni Royal Orleans.

8/10 Good

Martha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth stay at Omni Royal. We love the pool. The staff were incredibly kind even tho they were weathering an IT outage, that turned out to be a system hack!
Stayed 7 nights in Mar 2024
Response from Carlos Jenkins on Apr 5, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Carlos Jenkins on Apr 6, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Mar 2024
Response from Carlos Jenkins on Apr 5, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans

8/10 Good

Iris, New York

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here 2or 3 times before. Beautiful property, great location but they need to step it u They had a cyber attack and were unprepared. Only 1 key per room, charging was a problem and resturant was only accepting cash. The shower was corky. it has been corked a couple of times instead of being replaced. Housekeeping never came in 4/5 days. We just took new towels from the cart in hallway. p
Stayed 4 nights in Mar 2024
Response from Carlos Jenkins on Apr 5, 2024
Thank you for taking the time to review our hotel. We greatly appreciate your feedback. As a team, guest satisfaction is what we strive for. Memorable experiences are what we enjoy providing for our guests while they stay with us and enjoy the many festivities in New Orleans. Thanks again for staying with Omni Royal Orleans