외관

르네상스 뉴올리언즈 퍼 마르퀘트 프렌치 Qtr 에어리어 호텔 여행 후기

4 out of 5

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 588개" "
평점 8 - 좋아요. 1002개 이용 후기 중 278개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 81개" "
평점 4 - 별로예요. 1002개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 23개" "

9.2/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Yongeun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 12월에 1박 숙박함

10/10 - 훌륭해요

Patricia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was AMAZING! Good location and walkable to everything
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 19일
Dear Patricia, Thank you for writing a review of your recent visit to Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are happy you enjoyed the courteous service provided by our associates and that our location was convenient for your visit to all the many attractions of the French Quarter. We appreciate your review and look forward to having you as our guest again.Best regards,Donald PayneGeneral Manager

8/10 - 좋아요

David

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel had great seevice.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 14일
Dear David, Thank you for taking the time to write about your experience at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We take great pride in delivering excellent service; our staff is committed to making sure that our guests enjoy their stay so thank you for appreciating their efforts. It is great when guests recognize their hard work. We hope you will choose to stay with us again on your next visit to the area.Best regards,Donald Payne,General Manager

8/10 - 좋아요

Tamar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel. It could use some updating as previous reviews have stated. Great location and wonderfully accommodating staff.
2024년 4월에 4박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Tamar, Thank you for being our guest at Renaissance New Orleans Pere Marquette French Quarter Area Hotel and sharing your experience. We are delighted to know you were pleased with our courteous associates and convenient location. However, we are sorry you were not entirely satisfied with the condition of our property. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It was a pleasure to host you, and we look forward to your return visit. Best regards,Donald Payne,General Manager

8/10 - 좋아요

Miguel

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location. Quiet. But restaurant not too par!
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Miguel, Thank you for choosing to stay with us at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are glad to know you had a pleasant stay overall and that our convenient location was perfect for your travel plans. That said, we regret not meeting all of your expectations with the onsite dining options and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best regards,Donald PayneGeneral Manager

6/10 - 괜찮아요

Naiara Lebron

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I am only allergic to dust and mold, and the hotel room caused me the most intense allergy attack I have ever experienced. The power outlets on either side of the bed did not work. Only one of my keycards worked and when they tried fixing it, the one that used to work, stopped working so I never got two functional keys. I liked the nice staff, the convenient restaurant in the hotel lobby and the view from the room. Beds were very comfortable but this was overshadowed by the intense allergies the room gave me.
2024년 3월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 26일
Dear Ms. Lebron, Thank you for choosing to stay with us and taking the time to share your review. We would like to apologize for the cleanliness issues you encountered during your stay, and we are genuinely sorry for the unpleasant experience this caused. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. We thank you for bringing this matter to our attention, as we are committed to providing the best possible service to our valued guests. Furthermore, we are also sorry for the difficulties you had with your room card, and we can understand the frustration this caused. We will share your feedback appropriately as we strive to deliver a seamless experience to all our guests. On a positive note, we are glad to read that our courteous associates and onsite restaurant made a better impression. We are grateful for your patience and hope you will revisit us so we can deliver you the flawless stay that you deserve. Safe travels.Best regards,Donald Payne,General Manager

10/10 - 훌륭해요

Hilary

단체 여행
Great location and really great staff. Restaurant in the lobby had good food too.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 18일
Dear Hilary, Thank you for taking the time to post your comments regarding your recent stay at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are delighted to learn how our devoted associates helped to make your stay so memorable. We will be sure to share your fantastic compliments with the entire team. We also appreciate you mentioning how our convenient location and delicious dining options enhanced your time with us. We are grateful for your wonderful feedback and look forward to having you as our guest again.Best regards,Donald PayneGeneral Manager

4/10 - 별로예요

Destiny

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Never received deposit back left room spotless
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 2일
Dear Destiny, Thank you for choosing to stay with us, and we appreciate you taking the time to share your review. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process, roughly 7-10 days, depending on your banking institution. We are grateful for your patience and hope you will revisit us on your next trip to our city.Best regards,Donald PayneGeneral Manager

2/10 - 너무 별로예요

Jennifer

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 29일
Dear Jennifer, Thank you for choosing our resort and for sharing your observations. We are sorry that we did not meet your expectations. We appreciate your feedback and hope you will give us an opportunity to provide you with the hospitality you deserve on your next visit to New Orleans.Best regards,Donald Payne,General Manager

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Anna, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance New Orleans Pere Marquette French Quarter Area Hotel.Best regards,Donald PayneGeneral Manager

10/10 - 훌륭해요

Benjamin

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great checkin, nice and easy. Overall hotel is well maintained
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Benjamin, We are delighted that you found our check-in service seamless and enjoyable. It is our pleasure to ensure a hassle-free and welcoming start to your stay. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We look forward to seeing you again soon at Renaissance New Orleans Pere Marquette French Quarter Area Hotel.Best regards,Donald PayneGeneral Manager

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Robert, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Donald PayneGeneral Manager

10/10 - 훌륭해요

Mary

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to everything and the restaurant was top notch.
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Mary, Thank you very much for choosing to stay at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are happy our location was convenient for your visit to all the many attractions of the French Quarter - world-famous for Jazz, Bourbon Street, Canal Street, and Jackson Square. We are also delighted you loved your experience at our in-house restaurant, TACKLEBOX. Thank you again for your business, and we look forward to being the first hotel you think of on future trips to the area!Best regards,Donald Payne,General Manager

6/10 - 괜찮아요

Crystal

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Friendly staff. Food from restaurant was disappointing.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Crystal, Thank you for choosing us and sharing your feedback. While we are glad you were impressed with the service provided by our associates, we apologize for not meeting your expectations with the food served at our in-house restaurant. We will address these concerns with our food and beverage team, as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we do hope to have the privilege of hosting you again soon.Best regards,Donald Payne,General Manager

6/10 - 괜찮아요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
No internet during my stay which was 3 days...that was rough for a business trip
2024년 1월에 2박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 21일
Dear Guest, Thank you for your feedback. We apologize for the difficulties you experienced connecting to the internet, and for the inconvenience this caused. We all rely on our devices to stay connected, so we can certainly appreciate your frustration. Our engineering staff has assured us everything is now running as it should. Thank you once more for your patience, and we look forward to seeing you again.Best regards,Michael Rosenberg,Director of Operations

10/10 - 훌륭해요

alethea 님, Lake Dallas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 18일
Dear Alethea, Thank you for choosing to stay with us and for leaving your rating. We're delighted to know that you had a great experience here at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We look forward to welcoming you back on your next visit.Best regards,Michael RosenbergDirector of Operations

6/10 - 괜찮아요

Ebony

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
The hotel underdelivered
Brad at the front desk was delightful and patient. My room was outdated. Nothing closed all the way (i.e., shower door, cabinet door where fridge is stored). The room was dingy so it looked some staining on the marble and bathroom wasn’t quite clean. Lastly, the pillows were awful. As soon as you laid on them they went flat. I slept on all four pillows and still was almost level with the mattress.
2024년 1월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 18일
Dear Ebony, Thank you for choosing our hotel for your recent stay and for sharing your experience. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Brad. However, we regret you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We are also disappointed to know about the inconvenience you experienced regarding the pillows. Please know for future visits our front desk is always available to help make your stay as comfortable as possible. We hope you will give us another chance to welcome you back in the future.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

carrie

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 15일
Dear Carrie, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Chelle

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I frequent New Orleans and have never found a mid-priced hotel stay to be pleasant UNTIL I found the Renaissance. I stayed in Oct & had a wonderful experience, so I was cautiously optimistic that it would be the same this time. It was. I highly recommend this hotel!
2024년 1월에 1박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 31일
Dear Chelle, Thank you for making Renaissance New Orleans Pere Marquette French Quarter Area Hotel your home away from home. It is good to know that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us again and again over all of the other hotels in the area. Thank you once more for recommending us to future travelers and we look forward to your return.Best regards,Michael Rosenberg,Director of Operations

8/10 - 좋아요

Jill

연인과의 여행
2024년 1월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 10일
Dear Jill, Thank you for your kind review of your stay at our one-of-a-kind boutique hotel. We are delighted to have met your expectations and appreciate your feedback. It was a pleasure being a part of your journey, and we look forward to having you stay with us here at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel again.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Dennis 님, Denham Springs

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, very walkable to Bourbon Street and other areas.
2023년 12월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 10일
Dear Dennis, Thank you very much for choosing to stay at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are happy our location was convenient for your visit to all the many attractions of the French Quarter - world-famous for Jazz, Bourbon Street, Canal Street, and Jackson Square. We hope we will be the first hotel you think of on future trips to the area!Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Sakeenah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 10일
Dear Sakeenah, Thank you for the excellent rating of Renaissance New Orleans Pere Marquette French Quarter Area Hotel! We are delighted your stay was perfect in every way, and we hope you were able to explore all that our exciting city has to offer from our boutique hotel. We look forward to your next visit with us!Best regards,Michael RosenbergDirector of Operations

6/10 - 괜찮아요

Audrey B

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overpriced and a disappointed.
I did not realize that the room I booked was not even the size of a bedroom! That's their description of a Cozy room. When I realized this the front desk clerk was indifferent, to say the least, suggesting that people need to read. It was extremely overpriced for the size. I left a day early.
2023년 12월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 4일
Dear Audrey, Thank you for choosing our resort and for sharing your observations. We genuinely regret your room did not meet your expectations and that you had to leave us earlier than expected. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We hope you will give us another opportunity to provide you with the hospitality you deserve on your next visit to New Orleans.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best thing you can say about any hotel is “I’d stay here again”!! Definitely a four star property. Starting with manager who greets you at door and helps you feel right at home. We had a couple of requests and he knocked himself out to accommodate. Rooms are neat and up to date. Front counter associates were personable, pleasant and helpful. Great place!
2023년 12월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 4일
Dear Larry, Thank you for your kind review and all the fantastic things you had to say about our one-of-a-kind boutique hotel. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. Thank you again for your feedback, and we look forward to having you stay with us here at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel again.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 4일
Dear David, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Renaissance New Orleans Pere Marquette French Quarter Area Hotel; we hope to see you again soon.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

veronica

2023년 12월에 3박 숙박함
답변 제공: GENERAL MANAGER 님, 2024년 1월 31일
Dear Veronica, Thank you for the excellent rating of Renaissance New Orleans Pere Marquette French Quarter Area Hotel! We are delighted your stay was perfect in every way, and we hope you were able to explore all that our exciting city has to offer from our boutique hotel. We look forward to your next visit with us.Best regards,Michael Rosenberg,Director of Operations

10/10 - 훌륭해요

Ashely

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Director of Operations 님, 2024년 2월 8일
Dear Ashley, Thank you for the wonderful rating for Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Taylor

2023년 12월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 24일
Dear Taylor, Thank you for the wonderful rating for Renaissance New Orleans Pere Marquette Hotel! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Best regards,Michael Rosenberg

10/10 - 훌륭해요

tiffany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 22일
Dear Tiffany, We are thrilled you had an excellent stay at Renaissance New Orleans Pere Marquette Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best regards,Michael Rosenberg

8/10 - 좋아요

Darrell

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 21일
Dear Darrell, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back soon again.Best regards,Michael RosenbergDirector of Operations

8/10 - 좋아요

Sandra

2023년 12월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 1월 8일
Dear Sandra, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We look forward to welcoming you back on your next visit.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Aksana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I love the property, but individuals who appear in that area after when it gets dark - don't make me feel safe
답변 제공: Director of Operations 님, 2024년 2월 7일
Dear Aksana, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel and sharing your feedback with us. We are pleased to hear that you loved our beautiful property. However, we genuinely appreciate your input regarding safety concerns in the area after dark. The well-being of our guests is our top priority, and we take your comments seriously. We will address this matter promptly with our security team to ensure a safe and secure environment for all our guests. Your feedback is invaluable in helping us make necessary improvements, and we want to assure you that we are committed to creating a welcoming and secure atmosphere. We appreciate your understanding and hope to have another opportunity to provide you with the stay you deserve.Best regards, Michael Rosenberg Director of Operations

10/10 - 훌륭해요

Chanel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 12일
Dear Guest, Thank you for your kind rating! We are glad you had such a positive experience during your time at Renaissance New Orleans Pere Marquette Hotel, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Best regards,Michael Rosenberg

10/10 - 훌륭해요

Christopher

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Visited the Renaissance for a weekend in New Orleans & I'd definitely come back. The staff was excellent, the hotel was in a great location & the ambience was great as well.
2023년 12월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 5일
Dear Christopher, Thank you for your kind review and all the fantastic things you had to say about our one-of-a-kind boutique hotel. Your comments were a pleasure to read, and we are excited to share them with our excellent staff. It is a pleasure to read that you have already decided to visit Renaissance New Orleans Pere Marquette French Quarter Area Hotel on your next visit to New Orleans. Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Cathy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was in an excellent location, extremely convenient to The Saengar Theater and walkable to many restaurants on Canal Street. Would definitely recommend if you are attending an event at the Saengar.
2023년 12월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 5일
Dear Cathy, Thank you very much for choosing to stay at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are thrilled that our location was convenient for your plans to visit The Saenger Theater and explore the many attractions of the French Quarter – renowned for its Jazz, Bourbon Street, Canal Street, and Jackson Square. We appreciate your kind recommendation, and we hope to be the first hotel you consider on your future trips to the area!Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Rhandalee

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 4박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 5일
Dear Rhandalee, Thank you for the excellent rating of Renaissance New Orleans Pere Marquette French Quarter Area Hotel! We are delighted your stay was perfect in every way, and we hope you were able to explore all that our exciting city has to offer from our boutique hotel. We look forward to your next visit with us!Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Second time staying here and will be our place we land when in New Orleans forever. Clean, stylish, smells amazing, staff So nice. Love the coffee shop, and the food and drinks at tacklebox! Thank you for holding a high standard we appreciate you
2023년 11월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 11월 30일
Dear Daniel, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel again for your recent stay. We are delighted your stay was perfect in every way, and we hope you were able to explore all that our exciting city has to offer from our boutique hotel. We are also glad to know that you enjoyed our refreshing accommodations, attentive staff, and excellent service. We are also happy to know that your experience at New Orleans Coffee & Beignet Company and Tacklebox was wonderful. We look forward to your next visit with us!Best regards,Michael Rosenberg

8/10 - 좋아요

Ami

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The way the outside of the property is online, it doesn’t look like that in person. I think that the young man’s name was Leon (something like that) overcharged us for parking after I told him it was for 3 hours for my sister. He said that he assumed the amount. The AC on our room was facing the wall so the room didn’t really cool off. The elevator was fast. Everything was clean. Beds are hard and pillows are too soft.
2023년 11월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 11월 30일
Dear Ami, Thank you for choosing to stay with us at Renaissance New Orleans Pere Marquette Hotel and for your candid comments. We are glad that your overall experience was pleasant. However, we regret not meeting most of your expectations. We are sorry for the inconvenience you had with the parking charges, and we will address your difficulties with him and ensure this is not repeated. We also apologize for the discomfort you had with your room. We will share your feedback with the appropriate individuals and ensure this issue is resolved. We appreciate your patience, and we hope you will revisit us in the future. Best regards,Michael Rosenberg

6/10 - 괜찮아요

joseph

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Brad L 님, 2023년 11월 16일
We're so sorry that you didn't have a pleasant stay here at the Renaissance New Orleans Pere Marquette. Thank you for the response and we are looking forward to making improvement in the future here at our property.

2/10 - 너무 별로예요

Zainab

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Underwhelmed
2023년 11월에 3박 숙박함
답변 제공: Brad L 님, 2023년 11월 16일
We're so sorry that you didn't have a pleasant stay here at the Renaissance New Orleans Pere Marquette. Thank you for the response and we are looking forward to making improvement in the future here at our property.

6/10 - 괜찮아요

ramiro

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Like the old fashion look in downtown like the area an was clean just never got my 50$ deposit back in my card
2023년 11월에 1박 숙박함
답변 제공: Brad L 님, 2023년 11월 16일
We're so sorry that you didn't have a pleasant stay here at the Renaissance New Orleans Pere Marquette. Thank you for the response and we are looking forward to making improvement in the future here at our property.

10/10 - 훌륭해요

marc

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 11월 8일
Dear Marc, Thank you for the perfect rating! We hope you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at Renaissance New Orleans Pere Marquette French Quarter Area Hotel, and we look forward to welcoming you back in the future.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Shawntel

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was great!
2023년 10월에 3박 숙박함
답변 제공: Director of Operations 님, 2023년 11월 4일
Dear Shawntel, Thank you very much for choosing to stay at the Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We are happy our location was convenient for your visit to all the many attractions of the French Quarter - world-famous for Jazz, Bourbon Street, Canal Street, and Jackson Square. We hope we will be the first hotel you think of on future trips to the area!Best regards,Michael Rosenberg

2/10 - 너무 별로예요

Ruth

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
There was blood on my curtains, the carpet stinks, the room was very outdated.
2023년 9월에 3박 숙박함
답변 제공: Brad L. 님, 2023년 10월 31일
On the behalf of the Renaissance New Orleans Pere Marquette, I will like to apologize on your recent stay. We will like to thank you for your feedback and we will make tremendous efforts to make improvements and avoid similar mistakes.

10/10 - 훌륭해요

Jeanie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Could not have had nicer staff! My daughter and I came in super early for our one night stay, and the front desk clerk (around 6:30am) was very kind, knowledgeable about the area and just a pleasant guy to speak to. He was able to check us in early, which meant we had a safe place to take a nap before heading out to our activities. Everyone we met were super friendly, and personable too. The restaurant/bar’s food was phenomenal, and the service extremely good. We loved our waitress, and the bartender. (6pm) The hotel is close to the action, which meant a little noisier than I’d like, but for a beautiful city that never sleeps, that’s a price I’m willing to pay.
2023년 10월에 1박 숙박함
답변 제공: Brad L. 님, 2023년 10월 31일
The Renaissance New Orleans Pere Marquette will like to you for your stay and amazing comment. We are hoping that you will visit us in the future.

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 24일
Dear Nicole, Thank you for the fantastic rating! We hope you enjoyed our convenient location and impeccable service. Having you as our guest at Renaissance New Orleans Pere Marquette Hotel was a pleasure, and we look forward to welcoming you back in the future.Best regards,Michael RosenbergDirector of Operations

6/10 - 괜찮아요

Ella

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is ok. Staff is friendly and nice. The room was ok, the bathroom/toilet were not very clean and the water didn’t drain well in the tub.
2023년 10월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 24일
Dear Ella, Thank you for sharing your feedback with us. We are delighted to hear that you found our associates welcoming and courteous. However, we sincerely apologize for the inconvenience you encountered with your room. We constantly aim to deliver high standards, and we regret falling short of your expectations. Rest assured, we will address the issues with the appropriate teams to enhance the guest experience. We hope to welcome you back for an improved visit.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

Denton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 3박 숙박함
답변 제공: Brad L. 님, 2023년 10월 31일
Thanks for the positive feedback.

8/10 - 좋아요

Tanya

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and great location
2023년 10월에 2박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 14일
Dear Tanya, Thank you for choosing Renaissance New Orleans Pere Marquette French Quarter Area Hotel and for your nice rating. We are glad to know you enjoyed your time with us and that you especially loved our well-maintained accommodations and convenient location. It was our pleasure hosting you, and we look forward to welcoming you back soon.Best regards,Michael RosenbergDirector of Operations

10/10 - 훌륭해요

RYAN 님, DENHAM SPRINGS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 10월 13일
Dear Ryan, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Renaissance New Orleans Pere Marquette French Quarter Area Hotel. We look forward to your return and wish you all the best with your future travels.Best regards,Michael RosenbergDirector of Operations