내부

아를로 윌리엄스버그 여행 후기

4 out of 5
아를로 윌리엄스버그
96 Wythe Avenue, Brooklyn, NY

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1004개 이용 후기 중 512개" "
평점 8 - 좋아요. 1004개 이용 후기 중 231개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 120개" "
평점 4 - 별로예요. 1004개 이용 후기 중 78개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 63개" "

8.8/10

청결 상태

8.4/10

직원 및 서비스

8.2/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

8/10 - 좋아요

Jieun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
대부분 좋았으나 2박 이상은 관광하기엔 좀 무리일듯
방이 잘 정돈되어있었고, 테라스가 없는 방이면 매우 좁다고 느껴졌을것 같아요. 테라스에선 맨하탄 전경을 낮/밤으로 즐길 수 있어서 좋았습니다. 다만 루프탑에서 파티가있는날이면 음악소리가 방까지 쿵쿵 들려서 (보통 새벽 2시까지 한다고함) 시끄럽다는 느낌을 받았고, 루프탑은 호텔이용자뿐만 아니라 인근지역주민들도 와서 노는것 같았는데, 슬로건인 로컬과 같이 즐기라는말은 일치하지만,, 뭔가 제돈주고 로컬들에게 놀 장소를 제공해주는것 같아서 (그들만의 잔치에 내돈들이고 그들은 공짜로 즐기는..) 별로였습니다. 주변에 브루워리 맥주공장빼고는 갈만한 장소가 좀 멀어서 밤에는 위험할 수 있습니다.
2018년 10월에 2박 숙박함
답변 제공: Iana 님, 2018년 10월 10일
Jileun, The Williamsburg Hotel을 선택해 주셔서 감사합니다! 우리는 곧 브루클린으로 다시 오실 수있게되기를 기대합니다!

10/10 - 훌륭해요

Brittany

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and amazing amenities
2024년 5월에 1박 숙박함
답변 제공: Tis 님, 2024년 5월 29일
Hey Brittany,Thank you for taking the time to leave your honest and thoughtful review. Your scores will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay and we look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,The Arlo Williamsburg Hotel

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The Arlo was a safe, comfortable and convenient stay. They are attentive and hospitable. The bed was comfy, the shower worked well, and there were no issues during my stay.
2024년 4월에 3박 숙박함
답변 제공: Tis 님, 2024년 5월 29일
Hey Matthew,Thank you for taking the time to leave your honest and thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay and we look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,The Arlo Williamsburg Hotel

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great hotel but no parking
2024년 4월에 1박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 5월 27일
Thanks for the review! We look forward to hosting you again in the future.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall pretty nice spot. Sink wouldnt drain well and elevators are obnoxiously slow. Cool vibe and bars though. Good view of the city.
2024년 5월에 2박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 5월 27일
Thanks for your review! Glad you enjoyed the vibe, bars, and city view. We apologize for the slow elevators and sink issue. We'll address these concerns promptly. Hope to see you again soon!

10/10 - 훌륭해요

Justin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lobby & bar were nice
2024년 5월에 1박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 5월 27일
Thanks for the review!

10/10 - 훌륭해요

Eleany

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 5월 27일
Thanks for the review!

10/10 - 훌륭해요

Vincent

좋아요: 청결 상태, 편의 시설/서비스
Great views
2024년 5월에 1박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 5월 24일
Hello! Thanks for staying and for the review. Let us know if there is anything you need.

10/10 - 훌륭해요

Jonathan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Tis 님, 2024년 5월 23일
Hey Jonathan,Thank you for taking the time to leave your thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Staff

10/10 - 훌륭해요

jon

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was just great!
2024년 5월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 5월 22일
Thank you Jon.

8/10 - 좋아요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Tis 님, 2024년 5월 23일
Hey Sam,Thank you for taking the time to leave your thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Staff

6/10 - 괜찮아요

Vanessa

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room tiny for the price, even for nyc standards. Staff not very friendly
2024년 3월에 4박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 5월 18일
Thank you for your feedback. We apologize for the room size and any inconvenience it caused. In New York, space is limited, but we aim to provide a comfortable stay.We also regret that your experience with our staff was not up to standard. We are addressing this to improve our service.We appreciate your comments and hope to have the chance to serve you better in the future.

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 5월에 1박 숙박함
답변 제공: Tislam 님, 2024년 5월 14일
Hey Robert,Thank you for taking the time to leave a thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,The Arlo Williamsburg Hotel

6/10 - 괜찮아요

Lila

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
This hotel was lovely but a few things made it less than ideal. There was very loud construction happening inside the building the whole time we were there, we were not informed ahead of time that the pool would be closed when we were there, and strangely our bedside lamps were not working properly. Also, every day (3 days in a row) that we were there we got texts from the hotel about possible fire alarms which made it stressful to book any work meetings online while I was staying there for fear that they’d be interrupted by a fire alarm.
2024년 5월에 2박 숙박함
답변 제공: Tis 님, 2024년 5월 11일
Hey Lila,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the construction near your room during your recent stay. We understand how frustrating it must have been to be disrupted by noise, especially during the early hours of the morning and throughout the day.While we recognize that building maintenance and fire alarm testing are necessary, we regret any disturbance this may have caused to your overall experience. Please know that your comfort and satisfaction are our top priorities, and we apologize for falling short in this instance.We truly value your feedback and appreciate your understanding of the challenges we faced with the construction. Your comments have been shared with our management team for review and to ensure that necessary measures are taken to minimize disruptions for our guests in the future.We would like to extend our sincerest apologies once again and assure you that we are committed to providing you with a more enjoyable experience during your next visit. If you decide to give us another chance, please don't hesitate to reach out to me directly. I will personally ensure that your stay is as comfortable and pleasant as possible.Thank you for choosing Arlo Williamsburg, and we hope to have the opportunity to welcome you back soon.All The Best,Arlo Williamsburg Hotel

10/10 - 훌륭해요

Maura 님, Durham

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing property. Easy check in.
2024년 5월에 1박 숙박함
답변 제공: Tis 님, 2024년 5월 11일
Hey, Maura Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience. We're very glad to see that you enjoyed your stay with us. Thank you for your kind words about our staff and your welcome. If there was anything you noticed during your stay that you think we can improve upon, please feel free to let us know. Thank you, The Arlo Williamsburg Hotel.

10/10 - 훌륭해요

jacqueline

2024년 5월에 1박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 5월 24일
Hello! Thanks for staying and for the review. Let us know if there is anything you need.

8/10 - 좋아요

Janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Ridiculously small rooms and bathroom. No room to open a suitcase or work. Very nice purple at front desk
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

joanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Tis 님, 2024년 5월 23일
Hey Joanne,Thank you for taking the time to leave your thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. If you have a moment, I kindly ask you to visit again and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Staff

10/10 - 훌륭해요

Liza

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lots of options for a fun time. Deli across the street was convenient. Staff was very nice and helpful!
2024년 4월에 1박 숙박함
답변 제공: Tis 님, 2024년 5월 2일
Hey Liza,Thank you for taking the time to leave your thoughtful review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam MArlo Williamsburg Staff

10/10 - 훌륭해요

Marcel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Abhi - Director of Front office 님, 2024년 5월 22일
Thank you Marcel

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Tis 님, 2024년 5월 1일
Hey MelissaThank you for taking the time to leave your honest review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Front Desk Staff

10/10 - 훌륭해요

Matthew

2024년 4월에 2박 숙박함
답변 제공: Front Desk 님, 2024년 5월 22일
Thank you Matthew.

2/10 - 너무 별로예요

Maikol

반려동물 동반 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Terrible infrastructure/ building is “nice but falling apart “ don’t go to the restaurant or bar.
2024년 4월에 1박 숙박함
답변 제공: Tis 님, 2024년 4월 29일
Hey Maikol,Thank you for providing feedback on your recent visit. We apologize for the issues you encountered with our infrastructure and facilities. Your comments have been forwarded to the relevant departments for review and improvement.We value your input and hope to have the opportunity to better serve you in the future. Should you choose to return, please don't hesitate to reach out directly. We're committed to ensuring a more positive experience.Best regards,Arlo Williamsburg Staff

8/10 - 좋아요

Caitlin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a really nice stay.
2024년 4월에 4박 숙박함
답변 제공: Tis 님, 2024년 4월 17일
Hey Caitlin,Thank you for taking the time to leave your review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. Please don't hesitate to reach out to me directly if there's anything further, we can assist you with.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

10/10 - 훌륭해요

Kayla

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Tis 님, 2024년 4월 15일
Hey Kayla,Thank you for leaving your honest feedback!Your review will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

8/10 - 좋아요

Amnon

2024년 4월에 1박 숙박함
답변 제공: Mike Zultowski 님, 2024년 5월 4일
Hello Amnon,Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We truly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience.We're glad to see that you enjoyed your stay with us. If there was anything you saw during your stay that you think we could improve upon, please feel free to let us knowThank you,Michael ZultowskiNight Managermzultowski@arlohotels.com718-362-8100

10/10 - 훌륭해요

Glynda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful property with amazing showers! Would like a little more privacy for the toilet room but that’s the only complaint
2024년 3월에 4박 숙박함
답변 제공: Tis 님, 2024년 4월 15일
Hey Glynda,Thank you for leaving your honest feedback!Your comments will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

4/10 - 별로예요

Peter

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
The shower leaked all over the bathroom floor. Apparently this is a problem throughout the hotel as it is a design flaw. The rooms are quite small with a ridiculously small closet and a small fridge in the small closet. There is no real sense of design or decor in the room. We had a number of family and guests staying at the hotel for our daughter’s wedding. When we asked to take a few pre wedding photos we were told we would have to pay for the privilege. When I mentioned that collectively we were spending over $10,000 at the hotel it didn’t matter to them. We were told that every hotel in the area charges to have photos taken on their premises which is absurd.
2024년 4월에 4박 숙박함
답변 제공: Tis 님, 2024년 4월 9일
Hey Peter,Thank you for taking the time to share your feedback with us. We value your input as it helps us identify areas for improvement.I apologize for the issues you encountered during your stay, particularly with the shower leaking and the room size. It's unfortunate to hear that these aspects did not meet your expectations, and please rest assured that we will address these concerns to enhance the experience for our guests.Regarding the policy on photography, I understand your frustration and while we appreciate the significant investment you made during your daughter's wedding, we must uphold our policies consistently for all guests. Unfortunately, we are unable to make exceptions or provide any special treatment in this policy to ensure fairness and consistency for all guests. We are not able to allow any photographers or media forms on our property without being properly contracted with our team.I apologize once again for the challenges you faced and assure you that your feedback has been shared with the relevant teams for further review and improvement. We value your patronage and sincerely hope to have the opportunity to welcome you back in the future.If you decide to give us another chance, please don't hesitate to reach out directly. It would be our pleasure to assist you and ensure a more enjoyable stay.Thank you for choosing Arlo Williamsburg.Warm regards,Arlo Williamsburg Staff

10/10 - 훌륭해요

Christina

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean! Easy checkin. Very quiet in room despite the active location. There’s a noise machine if needed but I didn’t event need it. Love the shower and soaps too!
2024년 4월에 1박 숙박함
답변 제공: Tis 님, 2024년 4월 9일
Hey Christina,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing us!All The Best,Tislam Milliner

10/10 - 훌륭해요

Ross A.

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
THE best of the best. The staff is wonderful. The hotel is beutifully designed, and always maintained by the kind attentive staff. SUNGOLD offered me one the best meals I've EVER had. Top notch in everyway.
2024년 3월에 1박 숙박함
답변 제공: Tis 님, 2024년 4월 15일
Hey Ross,Thank you for leaving your honest feedback!Your comments will be shared with our entire staff, and we are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact us directly and it will be our pleasure to assist you if you have any questions or concerns.Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

6/10 - 괜찮아요

Hagen

연인과의 여행
별로예요: 청결 상태
The front desk and restaurant staff was very nice and helpful, but your housekeeping department is quite bad. The floors were dirty when we arrived, and were never cleaned properly, the beds were only made twice, even though we stayed 5 nights.
2024년 3월에 5박 숙박함
답변 제공: Tis 님, 2024년 4월 2일
Hey Hagen,Thank you for sharing your feedback with us. We greatly appreciate your insights as they help us identify areas where we can enhance our services.I want to extend my sincere apologies for the issues you encountered with the cleanliness of your room during your recent stay. It is disheartening to hear that our housekeeping department did not meet your expectations. Please rest assured that your concerns have been brought to the attention of our housekeeping team, and we are taking immediate steps to address them to ensure a better experience for our guests in the future.I would like to inquire further about if and when you brought these issues to the attention of our staff and if any member of our front desk team visited your room to address the cleanliness concerns during your stay. Your insights will help us understand the situation better and ensure that appropriate actions are taken to prevent similar occurrences in the future.Additionally, I would like to clarify that our housekeeping service includes full cleaning every three days of your reservation, with light cleaning performed in between. However, we understand that each guest may have different preferences, and we apologize if our service did not align with your expectations. Please know that we are more than happy to accommodate specific housekeeping service preferences during your next stay. Simply inform us of your preferences, and we will ensure that they are noted and followed accordingly.I'm glad to hear that you still enjoyed part of your experiences experience despite our mishaps. Your positive feedback in these areas is greatly appreciated and will be shared with the team.Once again, I apologize for any inconvenience you experienced, and I appreciate your understanding and patience. If there is anything further, we can assist you with or if you have any additional feedback to share, please do not hesitate to contact me directly.Thank you for choosing Arlo Williamsburg, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,Arlo Williamsburg Staff

10/10 - 훌륭해요

Brian

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Arlo WB is very nice. Solid 4star NYC Brooklyn spot. Spring/summer weather makes the rooftop bang! Get a balcony room. Enjoy NYC!!
2024년 3월에 3박 숙박함
답변 제공: Tis 님, 2024년 4월 1일
Hey BrianThank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Hotel

8/10 - 좋아요

Annmargaret

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스, 편의 시설/서비스
.
2024년 3월에 1박 숙박함
답변 제공: Tis 님, 2024년 4월 1일
Hey AnnMargaret,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Tislam Milliner

4/10 - 별로예요

William

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room looked like a renovation in progress that needed to be completed. Paint splatters on the wood flooring, and huge blank grey walls with no artwork. The bed didn't fit into its frame, and had no headboard. Also, ridiculously tiny pieces of furniture(literally 1 tiny desk that looks like it would fit a 6-year old, and one tiny bedside table. The other side of the bed was jammed up against the wall, so the person that slept on that side had to crawl over the bed to get to their side. A bare curtain rod with the rings still on it. As for the bathroom, there was a dirty bathroom floor when we arrived that was never really cleaned during our three night stay, not even hair being vacuumed up. The shower didn't have a curtain or door, and the spray went halfway into the bathroom. All the doors into the rooms were all beat up-- never wiped down or maintained. And at checkout, there was a $120 plus charge on our room for a breakfast that we never ordered. We cannot in any way recommend this hotel.
2024년 3월에 3박 숙박함
답변 제공: Tis 님, 2024년 4월 2일
Hey William,Thank you for sharing your feedback regarding your recent stay with us. Your insights are invaluable as we continually strive to enhance our service standards.I apologize for any inconvenience you experienced with the condition of your room and the cleanliness issues. Your feedback regarding the need for room renovation, cleanliness, and maintenance has been duly noted, and I assure you that we are taking immediate steps to address these concerns with our housekeeping and maintenance teams.Regarding the charge for breakfast that you did not order, we sincerely apologize for the oversight. As you know once it was reported to us it was removed it immediately and we are happy to let you know that we have launched a full-blown investigation into its origin and oversight.Once again, thank you for your valuable feedback. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to me directly.Thank you for choosing Arlo Williamsburg, and we hope to have the opportunity to welcome you back in the future.Warm regards,Arlo Williamsburg Staff

10/10 - 훌륭해요

Tracey

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel environment was very inviting. The staff was friendly and supportive. All rooms were furnished with umbrellas which was great because it rained all day on Friday.
2024년 3월에 3박 숙박함
답변 제공: Tislam 님, 2024년 3월 25일
Hey Tracey,Thank you for taking the time to leave your honest review. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner

10/10 - 훌륭해요

Kevin

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love
2024년 1월에 2박 숙박함
답변 제공: Mike Zultowski 님, 2024년 3월 24일
Hello Kevin,Firstly, we'd like to thank you for choosing to stay with us at The Arlo Williamsburg Hotel. We certainly appreciate and value all of our guests' feedback as it helps us to improve and continually provide the highest quality hotel experience.We very happy to hear you enjoyed your stay with us and hope you would consider us again should you ever find yourself needing a hotel in the Williamsburg area. If there was anything during your stay you noticed that you think we can improve upon, please feel free to let us know.Thank you,Michael Zultowski

10/10 - 훌륭해요

Nakia

2024년 3월에 1박 숙박함
답변 제공: Tis 님, 2024년 4월 1일
Hey Nakia,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Hotel

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Tislam 님, 2024년 3월 12일
Hey John Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.If you have a moment, I kindly ask you to visit and also tell other guests about the wonderful stay you had with us! Your feedback is greatly appreciated.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner

6/10 - 괜찮아요

Jonathan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice place but the rooms aren’t big inside small and cozy great neighborhood and restaurants near by
2024년 1월에 2박 숙박함
답변 제공: Jay Webbe, Hotel Manager of Arlo Williamsburg 님, 2024년 3월 9일
Greetings Jonathan,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback regarding our nice and cozy atmosphere, as well as the great neighborhood and nearby restaurants.While we're delighted to hear that you enjoyed the charm of our establishment and the surrounding area, we also understand that room size is an important aspect of your experience. We strive to provide a comfortable and welcoming environment for our guests, and we appreciate your feedback on the room size.Your comments are valuable to us, and we will take them into consideration as we continue to enhance and improve our accommodations. We hope that despite the room size, you had an overall pleasant stay and were able to enjoy the unique qualities our property and neighborhood have to offer.We appreciate your patronage and look forward to the possibility of welcoming you back in the future. If there's anything specific you'd like to share or discuss further, please don't hesitate to reach out to us.Sincerely,Jay WebbeHotel Manager

6/10 - 괜찮아요

Alan

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Not what it used to be.
2024년 3월에 3박 숙박함
답변 제공: Tislam 님, 2024년 3월 6일
Hey Alam,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated, and I look forward to hearing from you. Thank you for choosing Arlo Williamsburg!All The Best,Arlo Williamsburg Staff

8/10 - 좋아요

Falang

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, it was a nice experience. The biggest issue was that the blinds was malfunctioning meaning we couldn't use it because it kept getting stuck.
2024년 2월에 2박 숙박함
답변 제공: Tislam 님, 2024년 3월 5일
Hey Falang,Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced during your stay.We apologize for the issues you encountered with the blinds in your room. Providing operable and efficient in-room items is a priority for us, and we regret that we fell short of your expectations on this occasion. Rest assured; we will address these concerns with our team to ensure that such instances are minimized in the future.On a positive note, to hear that you still ultimately enjoyed your stay is something we are extremely proud of. We are super excited to welcome you back and upon your return please reach out directly so we can make sure everything flows perfectly.Thank you for your understanding, and we look forward to the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Warm regards,Arlo Williamsburg Staff

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Tislam 님, 2024년 3월 6일
Hey Sarah,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns.Your feedback is greatly appreciated. Thank you for choosing Arlo Williamsburg! All The Best,Arlo Williamsburg Staff

2/10 - 너무 별로예요

Nesreen

2024년 2월에 2박 숙박함
답변 제공: Tis 님, 2024년 3월 22일
Dear Nesreen,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Please feel free to contact the hotel directly if there is anything I can assist you with.Thank you for choosing Arlo Williamsburg!All The Best,Tislam Milliner

10/10 - 훌륭해요

Courtney

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful hotel
2024년 1월에 1박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 2월 22일
Hello CourtneyThanks for the review! We look forward to hosting you again in the future.

6/10 - 괜찮아요

Aram

2024년 2월에 4박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 2월 22일
Thank you for your review! If you need anything or would like to provide any details about your stay, please don't hesitate to reach out to us. We're here to ensure your experience is as enjoyable as possible. We look forward to hearing from you!

10/10 - 훌륭해요

Ariel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Definitely a must!!!
2024년 2월에 1박 숙박함
답변 제공: Abhi - Director of Front office 님, 2024년 2월 17일
Thank you for your kind word, Ariel, we hope to welcome you back very soon.

8/10 - 좋아요

Coreyann

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! Would love to come back in the summer time to be able to use the pool. The rooms are a bit tiny but charming. The staff is very pleasant!
2024년 2월에 2박 숙박함
답변 제공: Jay Webbe (Hotel Manager) 님, 2024년 2월 13일
Greetings Coreyann,Thank you so much for your kind words and positive feedback! We're delighted to hear that you enjoyed our great location and charming rooms. It's wonderful that you found our staff to be very pleasant – we take pride in providing excellent service to our guests.We look forward to welcoming you back in the summer so you can enjoy our pool and have another delightful stay with us. If there's anything specific you'd like to share or if you have any preferences for your next visit, feel free to let us know. We appreciate your support and can't wait to host you again.Safe travels until we see you next!Cheers,Jay WebbeHotel ManagerArlo Williamsburg

4/10 - 별로예요

David

별로예요: 청결 상태, 직원 및 서비스
2024년 2월에 7박 숙박함
답변 제공: Jay Webbe (Hotel Manager) 님, 2024년 2월 13일
Greetings David,We apologize for any challenges that you may have experienced during your stay. We welcome you to come back to provide you a more memorable experience.Sincerely,Jay WebbeHotel Manager

2/10 - 너무 별로예요

andrew

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
Dirty, poorly cleaned room. Stained and damaged furniture. False advertising. All pics on line were very different to the room we received in terms of size and quality.
2024년 2월에 7박 숙박함
답변 제공: Jay Webbe (Hotel Manager) 님, 2024년 2월 13일
Greetings Andrew,I'm truly sorry to hear about your disappointing experience, and I want to sincerely apologize for the inconveniences you encountered during your stay. We take your feedback seriously, and I assure you that we are investigating the issues you've raised to address them promptly.Our goal is to provide a clean and comfortable environment for our guests, and it's disheartening to learn that we fell short of your expectations. I assure you that we will be reviewing our cleaning processes and addressing any maintenance issues to ensure that this is an isolated incident.Regarding the room discrepancies, I'm genuinely sorry for any confusion caused by the disparity between the online images and the actual room. We will be revisiting our online content to ensure accurate representation moving forward.Your feedback is invaluable, and we appreciate you bringing these matters to our attention. If there's anything specific you'd like to discuss or if you plan to give us another chance in the future, please feel free to reach out directly.Thank you for your understanding, and we hope to have the opportunity to regain your trust with an improved experience in the future.Sincerely,Jay WebbeHotel Manager

6/10 - 괜찮아요

Michele

가족 여행
좋아요: 편의 시설/서비스
I was first told that my room wasn't ready. I requested 1 chair and was told that 2 were in the room. 1 chair was. The upgrade that I paid for turned into a standard room. An elevator was out of order. I bought food to munch, no microwave in the room. My room wasn't cleaned the next day. I drove 6 hours and it just wasn't a very relaxing experience.
2024년 2월에 2박 숙박함
답변 제공: Carlos FO Supervisor 님, 2024년 2월 11일
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Rest assured, we take your comments seriously and will address them with our team to ensure improvements are made. We understand the importance of a relaxing and comfortable stay, and we regret that we fell short of your expectations. Your concerns have been noted, and we hope to have the opportunity to better serve you in the future.