New York, New York hotel rooms at the Empire Hotel Group

"The check-in staff was extremely rude. We asked about adding our Marriott rewards and the lady said we couldn’t do it there. We didn’t have wash cloths or a working TV for the first two days. When we asked we were told to go to our room and press zero. The elevators for our floor completely stopped working and we almost missed our show. We had to call twice before they finally told us to use the service elevator. Some people had to walk down from the 28th floor. No apologies were given. Also, the lobby bathroom is key carded, which is fine. But security questioned us several times to make sure we should be using it. We had a key card, so I’m not sure why they were continually questioning us. Just overall horrible customer service. I would not stay here again. Also, at check in they tell you there is a $35 activity fee being added per day. The give you a credit for dining to use to cover the fee, but the restaurants always have long lines. The coffee was lukewarm at best. "

"Our first time staying here. We had a king bed room. Shower water pressure was good. Room size was nice. Had room for a twin air mattress if there was a need. The staff was friendly, hotel was clean. The hotel is excellently located. A block from Time Square and Broadway. A 5 minute walk to 5th Avenue, Rockefeller, Empire State Building and Bryant Park. My only criticism is it would be nice if they offered a continental breakfast of some sort. "

"I did not have pets. Business-friendly!"

"Clean room safe"

"Location and staff were very nice"

"Fabulous hotel- Very clean, safe, and amazing view and location! "

"Easy access to grand central terminal makes the stay worth it. Hotel is clean and employees are very kind and accommodating "

"The staff is very helpful. The hotel is centrally located in Times Square. The room is small but was very clean. The maid service came every other day to make the beds, provide new towels and sundries. We liked everything about tge place except the elevators. They were initially difficult to figure out as there is a particular elevator and you dont know which one will be taking you to your floor.It isnt anything we've ever seen before but after awhile we got the hang of it. This causes alot of confusion and crowds can grow large as people try to figure out how to use this new system. Also breakfast was quite good but get there early! Tables are quickly taken and seating can be a problem."

"Loved this hotel, will definitely stay again when I go to NYC"