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Reviews of Fairfield Inn & Suites New York Manhattan/Times Square South

4 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 643 out of 1162 reviews" "
Rating 8 - Good. 349 out of 1162 reviews" "
Rating 6 - Okay. 83 out of 1162 reviews" "
Rating 4 - Poor. 49 out of 1162 reviews" "
Rating 2 - Terrible. 38 out of 1162 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, Bellevue

People were nice and the breakfast was good
Stayed 2 nights in May 2024
Response from Guest Service Team on May 24, 2024
Dear Kevin, Thank you for your positive feedback about your recent stay at Fairfield Inn & Suites New York Manhattan/Times Square South! We're delighted to hear that you found our staff friendly and enjoyed our breakfast offerings. We strive to provide a comfortable and welcoming environment for all our guests. It was a pleasure serving you, and we hope to welcome you back for another enjoyable stay soon!Best Regards,Guest Service Team

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 4 nights in May 2024
Response from Guest Service Team on May 23, 2024
Dear Dean, We are delighted to read the review of your stay at Fairfield Inn & Suites New York Manhattan/Times Square South. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was our pleasure hosting you, and we hope you will stay with us again whenever your travels bring you this way.Best Regards,Guest Service Team

10/10 Excellent

Collin, Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb front desk, very friendly. Slower elevators but other than that, great stay. Very accommodating staff and great location. Free breakfast in NYC is hard to come by so that was a nice perk too.
Stayed 3 nights in May 2024
Response from Guest Service Team on May 21, 2024
Dear Collin, Thank you for the fantastic review of Fairfield Inn & Suites New York Manhattan/Times Square South! We're delighted you found our staff exceptional and the location ideal for exploring the city. We appreciate your feedback regarding the elevators and will work to improve. It was our pleasure to serve you, and we hope to have you back with us again in the future!Best Regards,Guest Service Team

8/10 Good

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the service provided by all the hotel staff from the front desk, bell man, kitchen staff and hotel customer service manager Jeffrey. Every staff member were friendly, helpful, polite and very informative.
Stayed 4 nights in May 2024
Response from Guest Service Team on May 21, 2024
Dear Corey, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. Providing exceptional service is our top priority, and it's fantastic to hear that Jeffrey and our entire team made your stay memorable. Thank you for recognizing their efforts. We look forward to welcoming you back to the Fairfield Inn & Suites New York Manhattan/Times Square South!Best Regards,Guest Service Team

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location of the hotel is excellent for getting around manhattan , very central for sightseeing and close to the subway stations if going a longer distance . The staff were all very friendly and professional and the rooms were clean , comfortable and larger than we expected for New York . The only downside was the breakfast , it was complete chaos every morning . The area is far too small to cater for that amount of people , we found ourselves grabbing some food and taking it back to our rooms . This experience for us was unacceptable and would , with regret stop us ever going back .
Stayed 5 nights in Apr 2024
Response from Guest Service Team on May 20, 2024
Dear David, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South! We're delighted you enjoyed the prime location, comfortable rooms, and friendly staff. We appreciate your feedback about the breakfast service. We're constantly looking for ways to improve our guest's experience, and your insights are valuable. We hope on your next visit, we can exceed your expectations in all areas.Best Regards,Guest Service Team

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024
Response from Guest Service Team on May 14, 2024
Dear Alejandro, We appreciate you taking the time to leave your kind rating for Fairfield Inn & Suites New York Manhattan/Times Square South. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Best Regards,Guest Service Team

6/10 Okay

Hena

Traveled with partner
Liked: Cleanliness, staff & service
Best part of this stay was the location and the staff - everyone was very friendly and attentive to our needs. Our room was smaller than anticipated due to sharing space with the elevator and our fridge did not work well. The breakfast was decent. Great location and walkable from a lot of sights and food. DO NOT recommend using the hotel's shuttle service for the airport -- you are better off using Uber or Lyft, even if it is more expensive. We had a terrible time with our shuttle - the driver was late, he did not drive well (made us sick to our stomachs and he also cut off an ambulance which was really inappropriate), it was very hot and AC did not work well, we were not informed that they would be stopping at other hotels, and I would have missed my flight due to issues with this shuttle if I did not have TSA precheck to get me through security. It was a really unnecessarily stressful experience.
Stayed 5 nights in May 2024
Response from Guest Service Team on May 9, 2024
Dear Hena, Thank you for being our guest and providing feedback. We are delighted to hear you enjoyed our prime location and experienced our attentive staff's hospitality. However, we apologize for the inconvenience you encountered during your stay, especially with the shuttle service. Your comments will be shared with our team for improvement. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Best Regards,Guest Service Team

10/10 Excellent

Claire Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Service Team on May 8, 2024
Dear Claire Isabelle, We are thrilled you had an excellent stay at Fairfield Inn & Suites New York Manhattan/Times Square South, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards,Guest Service Team

10/10 Excellent

Oscar, North Bergen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent service Thank you !
Stayed 3 nights in Feb 2024
Response from Guest Service Team on May 3, 2024
Dear Oscar, It was a pleasure reading about the excellent service you received from us at Fairfield Inn & Suites New York Manhattan/Times Square South. Everything we do is aimed at providing a fantastic experience for our guests, so thank you for taking the time to acknowledge our efforts. Our team will certainly be delighted to hear of your kind remarks. Thank you for being our guest, and we hope you will choose us again.Best Regards,Guest Service Team

10/10 Excellent

Thomas

Stayed 3 nights in Apr 2024
Response from Guest Service Team on May 21, 2024
Dear Thomas, We are thrilled you had an excellent stay at Fairfield Inn & Suites New York Manhattan/Times Square South, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Best Regards,Guest Service Team

8/10 Good

SHANTEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Team on May 1, 2024
Dear SHANTEL, We are happy you chose Fairfield Inn & Suites New York Manhattan/Times Square South for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Guest Service Team

10/10 Excellent

Nelda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Team on Apr 30, 2024
Dear Nelda, Thank you for the excellent rating! We are glad you enjoyed your time here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to making many more great memories with you anytime your travels bring you to the city.Best Regards,Guest Service Team

8/10 Good

Susanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms nice amenities wish the elevators were faster but they are servicing two hotels combined here
Stayed 2 nights in Apr 2024
Response from Guest Service Team on Apr 28, 2024
Dear Susanne, Thank you for your review of Fairfield Inn & Suites New York Manhattan/Times Square South. We're delighted you found our rooms comfortable and enjoyed our amenities. Your comments regarding the elevators are noted, and we appreciate your understanding as we strive to enhance our guest experience. It was a pleasure hosting your visit, and we look forward to your return.Best Regards,Guest Service Team

10/10 Excellent

simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome from the start. Staff was so friendly. They took caee of us.
Stayed 1 night in Apr 2024
Response from Guest Service Team on Apr 27, 2024
Dear simone, We are flattered by your generous review of Fairfield Inn & Suites New York Manhattan/Times Square South. It is very kind of you to recognize our devoted staff for their hospitable service, and we'll surely pass along your compliments to them. We look forward to having you as our guest again whenever your travels bring you back to New York City.Best regards,Guest Service Team

8/10 Good

Melini

Liked: Cleanliness, staff & service, property conditions & facilities
Location was fantastic, within walking distance of many attractions for newcomers to New York. Room was great except for the shower pressure.
Stayed 4 nights in Apr 2024
Response from Guest Service Team on Apr 24, 2024
Dear Melini, Thank you for the kind review of Fairfield Inn & Suites New York Manhattan/Times Square South. We are pleased everything went great for you during your stay and that our wonderful location made it even better. Your feedback regarding the shower pressure is noted, and we'll work to enhance this aspect of your experience. We are delighted you included us in your travel plans and hope to welcome you back on a future visit.Best Regards,Guest Service Team

8/10 Good

Vanessa

Stayed 2 nights in Apr 2024
Response from Guest Service Team on May 10, 2024
Dear Vanessa, We are happy you chose Fairfield Inn & Suites New York Manhattan/Times Square South for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Guest Service Team

10/10 Excellent

Jonathan, Westbrook

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, bar, breakfast, location, and cleanliness were excellent. The only negative was the rooms were small and there wasn't much room to store our clothes in our rooms. We would definitely stay here again.
Stayed 4 nights in Apr 2024
Response from Guest Service Team on Apr 17, 2024
Dear Jonathan, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South! We were pleased to read that you loved our cleanliness and could take advantage of our great location, as well as appreciate our excellent staff. Your feedback on room space is valuable, and we'll work to improve this aspect. We look forward to welcoming you back for another memorable stay!Best Regards,Guest Service Team

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Team on Apr 17, 2024
Dear Nancy, Thank you for choosing to stay with us and leaving a positive rating. We're delighted to know that you had a great experience here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to welcoming you back on your next visit!Best Regards,Guest Service Team

6/10 Okay

VASILIKI

Stayed 1 night in Apr 2024
Response from Guest Service Team on Apr 11, 2024
Dear VASILIKI, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Best Regards,Guest Service Team

10/10 Excellent

Marion

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel in the city, easy to take public transportation anywhere in the city
Stayed 1 night in Apr 2024
Response from Guest Service Team on Apr 8, 2024
Dear Marion, Thank you for the kind review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South, and we look forward to your next stay.Best Regards,Guest Service Team

10/10 Excellent

Trupati

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet but staff service was not upto speed. And breakfast was good.
Stayed 1 night in Mar 2024
Response from Guest Service Team on Apr 2, 2024
Dear Trupati, Thank you for sharing your experience! We're delighted you enjoyed the tranquil atmosphere and our delicious breakfast at Fairfield Inn & Suites New York Manhattan/Times Square South. However, we apologize if our service fell short of your expectations and appreciate your feedback, which helps us improve. We hope to have the opportunity to welcome you back for a flawless stay.Best Regards,Guest Service Team

8/10 Good

Suzanne, Baltimore

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fairfield is our preferred hotel based on the HOT breakfast. This location was overly crowded with insufficient seating and ran out of food. When food was added, it was cold, including the eggs. The neighborhood was unsavory. Staff was excellent and accomodations were otherwise good.
Stayed 1 night in Mar 2024
Response from Guest Service Team on Mar 30, 2024
Dear Suzanne, Thank you for being our guest at Fairfield Inn & Suites New York Manhattan/Times Square South! We are glad to hear that our breakfast is a highlight of your stay. However, we apologize for the inconvenience you experienced with seating and food availability. Your compliments about our staff and accommodations are appreciated. We will address your concerns to ensure a better experience in the future. We look forward to hosting you again.Best Regards,Guest Service Team

8/10 Good

Gregory, Avalon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very, very busy. The free breakfast certainly adds value. The staff were very friendly and accommodating. It is a block or two from a lot of retail and food and beverage options. It is also close to MSG. The elevators are very slow and not able to keep up with demand. The AC in the room works but if you like it cold, it won't happen. All in all, the pros outnumber the cons. I would stay there again.
Stayed 3 nights in Mar 2024
Response from Guest Services Team on Mar 19, 2024
Dear Gregory, We are delighted you chose to stay with us at Fairfield Inn & Suites New York Manhattan/Times Square South. We are happy you enjoyed your time with us and appreciate your wonderful comments about our breakfast and location. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Also, we noted your observations about the elevators and AC in your room and will share them with the team. Thank you for being our guest, and we look forward to your return the next time you are in the area. Best Regards,Guest Service Team

10/10 Excellent

Shadi

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it! The staff amazing!
Stayed 1 night in Mar 2024
Response from Guest Services Team on Mar 19, 2024
Dear Shadi, Thank you for sharing feedback regarding your stay at Fairfield Inn & Suites New York Manhattan/Times Square South. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. Thank you for including us in your travel plans. We invite you to stay with us again the next time you visit the city.Best Regards,Guest Service Team

8/10 Good

Paola

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Guest Services Team on Mar 18, 2024
Dear Paola, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Best Regards,Guest Service Team

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services Team on Mar 19, 2024
Dear John, We appreciate you leaving your generous rating regarding your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. Your feedback is essential to us. It is a pleasure to know you enjoyed all we offer. We appreciate your patronage and hope that we will host you again in the future. Best Regards,Guest Service Team

10/10 Excellent

Claire Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, staff go above and beyond always polite and friendly
Stayed 5 nights in Mar 2024
Response from Guest Service Team on Mar 8, 2024
Dear Claire Louise, We appreciate you reviewing your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. It was a pleasure to read you found our hotel excellent and that our dedicated staff provided helpful and friendly service to enhance your stay. Your positive feedback encourages us to continue delivering exceptional experiences.Thank you for choosing us for your visit to our exciting city. We hope to have another opportunity to host you in the future.Best Regards,Guest Service Team

10/10 Excellent

Doug

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 3 nights in Feb 2024
Response from Guest Service Team on Feb 28, 2024
Dear Doug, We appreciate you reviewing your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. It was a pleasure to read how much you enjoyed our hospitality. Your kind words have been shared and celebrated with our team. Thank you for choosing us for your visit to our exciting city, and we hope to have another occasion to host you in the future. Best Regards, Guest Service Team

6/10 Okay

Sharad

Traveled with family
Liked: Cleanliness
Good hotel. Tough to get an elevator. Housekeeping was done late in the day just as we were coming back to rest. Bed was hard and uncomfortable.
Stayed 4 nights in Feb 2024
Response from Guest Service Team on Feb 27, 2024
Dear Sharad, We appreciate you taking the time to tell us about your stay. We are pleased you liked our hotel, although we regret not meeting your expectations with the comforts of the bed and housekeeping service. We will discuss your concerns appropriately with the respective teams for further improvements. We're also sorry to hear about your experience with the elevators during your stay. In a bustling hotel like ours, we understand how important timely and efficient transportation between floors can be. Please know that we are constantly improving our property to enhance our guests' experiences; therefore, we are very grateful for your feedback. We appreciate your patience and hope that this aspect did not significantly impact the overall enjoyment of your stay with us.Best Regards,Guest Service Team

10/10 Excellent

Kaylique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Guest Service Team on Feb 26, 2024
Dear Kaylique, We are delighted you enjoyed your stay at Fairfield Inn & Suites New York Manhattan/Times Square South. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New York City.Best regards,Guest Service Team

10/10 Excellent

Isadora

Stayed 2 nights in Feb 2024
Response from Guest Service Team on Feb 26, 2024
Dear Isadora, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South. We were pleased that we exceeded your expectations during your visit, and we hope to have another opportunity to provide you with an exceptional stay.Best regards,Guest Service Team

8/10 Good

Maliha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free drinks between 5-6pm was nice. Clean rooms
Stayed 3 nights in Feb 2024
Response from Guest Service Team on Feb 29, 2024
Dear Maliha, We appreciate you reviewing your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. It was a pleasure to read how much you enjoyed our refreshing accommodations in addition to the complementary drink servings.Thank you for choosing us for your visit to our exciting city, and we hope to have another occasion to host you in the future.Best Regards,Guest Service Team

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Good
Stayed 5 nights in Feb 2024
Response from Guest Service Team on Feb 23, 2024
Dear David, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South and sharing your review. We take pride in providing our guests with a comfortable and pleasing experience; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Guest Service Team

8/10 Good

Shelley Ann, Mon Repos, San Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 5 nights in Feb 2024
Response from Guest Service Team on Feb 22, 2024
Dear Shelley Ann, Thank you for staying with Fairfield Inn & Suites New York Manhattan/Times Square South and sharing your review. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we're glad that our location worked well for you and that you had a pleasant stay. We look forward to welcoming you back! Best regards,Guest Service Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Very nice room and amenities. Staff was friendly and helpful.
Stayed 3 nights in Feb 2024
Response from Guest Service Team on Feb 19, 2024
Dear Guest, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South and for your excellent review. We are delighted to read that you had such a wonderful experience, from the convenience of our location to your interactions with our dedicated team. It's also lovely to know that our room and amenities added value to your stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best regards,Guest Service Team

10/10 Excellent

Marc

Stayed 3 nights in Feb 2024
Response from Guest Service Team on Mar 21, 2024
Dear Marc, Thank you for choosing to stay with us and for leaving your perfect rating. We're delighted to know that you had a great experience here at Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to welcoming you back on your next visit.Best regards,Guest Service Team

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2024
Response from Guest Service Team on Feb 19, 2024
Dear Jose, We are delighted you enjoyed your stay at Fairfield Inn & Suites New York Manhattan/Times Square South. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to New York City.Best regards,Guest Service Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Service Team on Feb 17, 2024
Dear Guest, We appreciate you taking the time to leave your kind rating for Fairfield Inn & Suites New York Manhattan/Times Square South. Your satisfaction is important to us; therefore, we are thrilled to have exceeded your expectations. We hope to see you again soon!Best regards,Guest Service Team

10/10 Excellent

Aiste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, friendly staff, good breakfast, wine tasting every evening so much more. Higly recommend!
Stayed 6 nights in Feb 2024
Response from Guest Service Team on Feb 15, 2024
Dear Aiste, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South and for your excellent review. We're thrilled to read that you had an enjoyable stay with us and found our hotel very clean. We're also pleased to know our friendly staff, breakfast, and evening wine added to your overall satisfaction. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay.Best regards,Guest Service Team

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was excellent and our room was clean/well taken care of with staff cleaning daily. Sometimes you may be waiting a bit for the elevator but we did not find it to be too much of a set back with heading out. The complimentary breakfast was convenient and a nice added bonus as well as the free happy hour from 5-6pm everyday! Overall the Fairfield Inn & Suites was the perfect choice for our time in New York.
Stayed 4 nights in Feb 2024
Response from Guest Service Team on Feb 13, 2024
Dear Elizabeth, Thank you for sharing your excellent experience with us. We're thrilled to read that your room was well taken care of, and the daily cleaning met your expectations. It's also wonderful to know that you found the complimentary breakfast and happy hour convenient and enjoyable. We appreciate your understanding regarding any wait for the elevator, and we're delighted that overall, the Fairfield Inn & Suites New York Manhattan/Times Square South was the perfect choice for your time in New York. If your travels bring you back, we'd be honored to welcome you again. Best Regards,Guest Service Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Service Team on Feb 14, 2024
Dear Michael, Thank you for taking the time to leave your rating! It is fantastic you enjoyed your time at Fairfield Inn & Suites New York Manhattan/Times Square South so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Best regards,Guest Service Team

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and breakfast each morning was great
Stayed 3 nights in Jan 2024
Response from Guest Service Team on Feb 12, 2024
Dear Vicki, Thank you for reviewing your recent stay with us. We're delighted to read that you enjoyed the excellent service from our staff and found the breakfast each morning to your satisfaction. Providing excellent service and a pleasant dining experience are our priorities, and we're glad we could meet your expectations. Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South. We look forward to welcoming you again whenever you are in the area.Best regards,Guest Service Team

10/10 Excellent

amy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Loved the location and the staff was amazing. The breakfast area needed more seating but the breakfast was great
Stayed 3 nights in Feb 2024
Response from Guest Service Team on Feb 12, 2024
Dear amy, Thank you for choosing Fairfield Inn & Suites New York Manhattan/Times Square South and for sharing your positive feedback. We're thrilled to read that you loved our location and found our staff excellent. While we're pleased that you were satisfied with our breakfast offering, we apologize for any inconvenience you experienced with the seating. Your feedback is valuable, and we will ensure that our team is aware of these concerns to improve our guest experience in the future. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Best regards,Guest Service Team

10/10 Excellent

Lorinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff at the hotel to be extremely friendly and helpful. The location was easy to get around to everything that we wanted to see. I highly recommend staying here and will certainly do so next time I’m in New York.
Stayed 4 nights in Jan 2024
Response from Guest Service Team on Feb 7, 2024
Dear Lorinda, Thank you for selecting Fairfield Inn & Suites New York Manhattan/Times Square South and recommending us to other travelers. We are delighted to read that you had such a wonderful experience, from the convenience of our location to your interactions with our excellent team. We take pride in guests' satisfaction, so we are thrilled this was your experience. It was a pleasure having you as our guest, and we hope to be your hotel of choice every time you visit New York City.Best Regards,Guest Service Team

8/10 Good

Alan George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk Hanna was outstanding. The room described as a King Suite was too small for our liking.
Stayed 3 nights in Jan 2024
Response from Guest Service Team on Feb 3, 2024
Dear Alan George, Thank you for sharing about your recent visit to Fairfield Inn & Suites New York Manhattan/Times Square South. We have always believed that our associates are our most important asset, and we are thrilled to read that Hanna made such a lasting impression. Furthermore, we understand that space, especially in a bustling city like New York, can be at a premium, and we strive to make the most efficient use of it in our rooms. We're sorry to hear that the room size didn't quite meet your expectations. Your insights are valuable to us as we continually seek to improve our guest experience. We hope that the other aspects of your stay were pleasant and that we'll have the opportunity to welcome you back in the future. Thank you for choosing our hotel for your New York visit.Best Regards,Guest Service Team

10/10 Excellent

Rodney

Stayed 1 night in Feb 2024
Response from Guest Service Team on Mar 21, 2024
Dear Rodney, We appreciate you taking the time to leave your kind rating for Fairfield Inn & Suites New York Manhattan/Times Square South. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon.Best regards,Guest Service Team

10/10 Excellent

Andac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that hotel. Breakfast is good. Rooms are clean. Staff is helpfull.
Response from Guest Service Team on Feb 2, 2024
Dear Andac, Thank you for staying with us and sharing your review. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. It's also lovely to see that you were satisfied with our breakfast. Reviews like yours make our efforts worthwhile, and we look forward to welcoming you back to Fairfield Inn & Suites New York Manhattan/Times Square South.Best regards,Guest Service Team

8/10 Good

Melissa, Highland Park

Liked: Cleanliness, staff & service
GReat dtaff. Easy visit.
Stayed 2 nights in Jan 2024
Response from Guest Service Team on Jan 31, 2024
Dear Melissa, Thank you for taking the time to review your stay at Fairfield Inn & Suites New York Manhattan/Times Square South. We are delighted to know you enjoyed the excellent service provided by our staff. Our team will be so pleased that they helped make your stay with us so memorable. It was a pleasure having you as our guest, and we look forward to welcoming you again on your next visit to New York City.Best Regards,Guest Service Team

10/10 Excellent

Mohamed

Stayed 4 nights in Jan 2024
Response from Guest Service Team on Mar 21, 2024
Dear Mohamed, Thank you for your excellent rating. We are glad you had such a positive experience at Fairfield Inn & Suites New York Manhattan/Times Square South, as we are committed to providing exceptional service to every guest. We look forward to welcoming you back and wish you all the best.Best regards,Guest Service Team

6/10 Okay

Daelyn

Stayed 4 nights in Jan 2024
Response from Guest Services Team on Jan 29, 2024
Dear Daelyn, Thank you for taking the time to rate your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Best Regards,Guest Service Team