뉴욕, 뉴욕의 발코니가 있는 호텔

“I cannot understand why I have to pay for minibar which we DID NOT use. They charged me for $11.98(two payments of using minibar/in room water) and I asked them to cancel the fee because we didn't touch the minibar or water bottle at all. However, they just cancelled only $5.99 and did not explain this situation. I kept asking why you didn't cancel another payment of $5.99 to an assistant general manager but he hasn't got back to me yet. He just said 'payment of $5.99 was refunded' which is not...

“It was not bad overall. But the cleanness of bed was not good enough. It felt like it was not washed at all.”