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Reviews of Margaritaville Resort Times Square

4 out of 5
Margaritaville Resort Times Square
560 7th Ave, New York, NY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2398 out of 3455 reviews" "
Rating 8 - Good. 651 out of 3455 reviews" "
Rating 6 - Okay. 244 out of 3455 reviews" "
Rating 4 - Poor. 88 out of 3455 reviews" "
Rating 2 - Terrible. 74 out of 3455 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Ike

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The rooms are to small. Matchbox size. Hardly any room around the bed. Practically right next to the wall. They sacrifice space to have more rooms available in the hotel. Guess this is a modern day New York thing.
Stayed 3 nights in May 2024
Response from Front Office on May 23, 2024
Thank you for the valuable feedback, Ike. About the rooms, we do offer different types of rooms with more space. If you're planning to visit us again, please do not hesitate to reach out to us. Thank you!

10/10 Excellent

Waraporn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable location to Times Square, great happy hour, and awesome rooftop bar.
Stayed 1 night in May 2024
Response from Front Office on May 23, 2024
Thank you for sharing your experience with us, Waraporn. We hope to welcome you back for another amazing stay.

10/10 Excellent

Michelle

Liked: Cleanliness
Disliked: Property conditions & facilities
Doesn’t come exactly as seen. Is way smaller but beautiful
Stayed 1 night in May 2024
Response from Front Office on May 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean room. Pool was fun but a little crowded.
Stayed 3 nights in May 2024
Response from Front Office on May 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

JEANNIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very cute and clean.
Stayed 4 nights in May 2024
Response from Front Office on May 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office on May 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

EMILY GREEN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous time. The experience was awesome. There’s nothing I could say negative about the facility except for the seventh floor, bartender and young lady never came back to ask us if we wanted anything. How was our drinks? How was our food at the end of night tapped out my intentions, was not to leave her a tip she tipped herself a $10 tip that wasn’t cool with me or That wasn’t my intentions to give her a tip, but it’s OK. She felt like she needed that by all means help yourself to anything it’s OK. God bless you young lady that was fabulous. I had a wonderful time. It was beautiful. Looking forward to coming back again.
Stayed 4 nights in May 2024
Response from Valentyna Muravyk, Front Office Manager on May 20, 2024
Thank you for the valuable feedback, Emily, we'll be sure to share your feedback with our Food & Beverage partners in hopes to providing an overall better experience for all of our guest. We sure hope to welcome you back in the near future.

10/10 Excellent

Heather, Myrtle Beach

Stayed 3 nights in May 2024
Response from Front Desk on May 21, 2024
Thank you for staying with us Heather!

2/10 Terrible

Adelheid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Front Desk on May 20, 2024
Thank you for staying with us Adelheid!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel, super friendly staff, excellent food & drinks in bars/restaurants, beautiful rooms & spotless, central to everything, will definitely return!
Stayed 1 night in May 2024
Response from Front Desk on May 20, 2024
Thank you for your great review Kathleen! We look forward to welcoming you back in the near future!

10/10 Excellent

Florence Kinya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city and staff were extremely helpful
Stayed 3 nights in May 2024
Response from Front Desk on May 21, 2024
Thank you for the amazing review! Happy to hear we were able to provide you with a memorable stay.

10/10 Excellent

Rajat Rajaratnam

Liked: Cleanliness, amenities, property conditions & facilities
Super super stay
Stayed 3 nights in May 2024
Response from Front Desk on May 20, 2024
Thank you for staying with us Rajat!

10/10 Excellent

Damian

Traveled with family
Liked: Staff & service, property conditions & facilities
Very clean and staff was friendly and helpful, the gift shop staff were exceptionally helpful
Stayed 2 nights in May 2024
Response from Front Office on May 17, 2024
Thank you for the amazing feedback. We are looking forward to hosting you again in the near future.

10/10 Excellent

ROBERT, Boca Raton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location in Times Square. Good restaurant food. Friendly staff. Room was bright and happy...and had a view.
Stayed 3 nights in Apr 2024
Response from Front Office on May 16, 2024
Thank you for the amazing feedback, Robert. We are so glad to hear you enjoyed your experience and hope to see you again.

6/10 Okay

Khurelbaatar

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Office on May 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Suheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and comfortable and very friendly, helpful staff. Will come back.
Stayed 2 nights in May 2024
Response from Front Office on May 16, 2024
We are so glad to hear you enjoyed your experience and hope to see you again.

6/10 Okay

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is very nice and clean. It is small though. & they do not have irons if you need to iron your clothes, gotta bring your own. And also, the fire is no where for you to reheat food if you need to. Otherwise, it was okay. A little expensive to not have all of the amenities that cheaper places provide though.
Stayed 2 nights in May 2024
Response from Front Office on May 14, 2024
Thank you for the valuable feedback, Stephanie, we'll be sure to address your concerns. We hope to welcome you back in the near future.

8/10 Good

Crysta Lynn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed this property for the convenience of walking to all the attractions we wanted to see. Great selection of restaurants and pubs in the hotel and your in the middle of Times Square if you can’t find anything at the hotel. View from the rooftop patio was worth it all!
Stayed 3 nights in Mar 2024
Response from Front Desk on May 14, 2024
Thank you for sharing your experience with us Crysta Lynn! We are pleased to know that you has a good time at our resort and we hope to welcome you back soon.

10/10 Excellent

Shakena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in May 2024
Response from Front Office on May 14, 2024
Thank you for the amazing feedback, Shakena. We hope to see you again.

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Easy and fast check-in and check-out. Cozy room.
Stayed 1 night in May 2024
Response from Front Desk on May 14, 2024
Thank you for the great review Miguel! We hope to welcome you back in the near future!

8/10 Good

James

Traveled with partner
Liked: Property conditions & facilities
We really liked the laid back vibe. Only thing we didn’t like was that a rep convinced us to incur an additional charge for a presentation on a timeshare that she didn’t fully explain and that we were not interested in.
Stayed 3 nights in May 2024
Response from Front Desk on May 13, 2024
Thank you for your feedback James! We hope to welcome you back soon.

10/10 Excellent

Robert

Liked: Amenities, property conditions & facilities
I had an amazing stay. Everyone was super friendly and it was convenient to main attractions.
Stayed 1 night in May 2024
Response from Front Desk on May 13, 2024
Thank you for the amazing feedback Robert! We hope to welcome you back soon.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk on May 14, 2024
Thank you for staying with us Amy!

4/10 Poor

Barry

Traveled with family
Disliked: Cleanliness, staff & service
We were not informed about how to get our room cleaned. the first two days our room was cleaned. Our third day no one ever came. I called housekeeping and they said they'd send someone right up. We left for an hour, came back, still not cleaned. I called the front desk, they said they'd send someone right up. they never came. We stopped a housekeeper in the hall and got fresh towels for the next day. Your staff called and apologized and offered 2 days of comp. We only got 2 days of resort fees comped????
Stayed 5 nights in May 2024
Response from Front Office on May 12, 2024
Hi Barry, I am sorry to hear that you didn't have a wonderful experience with us, I do apologize for the inconvenience for rooms to be not serviced during your stay, that is not the standard that we would like our guest to experience at all. With your feedback that will help us direct this concern and enable changes so this won't occur. If you have any further questions, please feel free to email us or call us to discuss further.

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Desk on May 13, 2024
Thank you for staying with us Sydney!

10/10 Excellent

elle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful in the middle of everything
Stayed 1 night in May 2024
Response from front desk on May 11, 2024
Thank you for your good rating Elle! We hope to welcome you back in the near future.

10/10 Excellent

Amaris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is clean staff are polite food is good at hotel and plenty to eat in the city of course Pool is always a bit warm due to the sun exposure on the roof top also they have a few roof top bars great spot to hang out this building is great u have all you need here
Stayed 1 night in Apr 2024
Response from front desk on May 11, 2024
Thank you for the great review Amaris! We are pleased to know that you have enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 Excellent

Eleanor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Darrin was amazing!!! Such a great man. Hospitality to the extreme.
Stayed 1 night in May 2024
Response from front desk on May 11, 2024
We are pleased to know that our team provided a memorable experience during your stay. Thank you for staying with us Eleanor!

8/10 Good

brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. JB centric right down to beach theme and piped in music in all public areas. Very clean. Opened 2020 so decor& rooms still fresh. 4 dining drinking options on site. Rooftop pool. Great views from rooftop bar and restaurant
Stayed 2 nights in May 2024
Response from Valentyna Muravyk, Front Office Manager on May 16, 2024
Thank you for the valuable feedback, Brian. We are looking forward to hosting you again in the near future.

10/10 Excellent

Mayra, Rio Grande

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled with my baby and the hotel conditions made me feel super comfortable having him there with me. The room was very clean, quiet so we could rest and the staff was very friendly and helpful. Will be staying again!
Stayed 3 nights in May 2024
Response from Front Office on May 10, 2024
Thank you for the amazing feedback. We are so glad to hear you enjoyed your experience and hope to see you again.

8/10 Good

Moe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are nice but tiny
Stayed 2 nights in Apr 2024
Response from Front Desk on May 9, 2024
Thank you for staying with us Moe!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the atmosphere and the staff there was great specially the security staff at the rooftop bar
Stayed 1 night in Mar 2024
Response from Front Desk on May 9, 2024
Thank you for staying with us Benjamin! We hope to welcome you back in the near future!

10/10 Excellent

Chris, Sandy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Close to the Harry Potter stuff in NYC
Stayed 1 night in May 2024
Response from Front Office on May 8, 2024
Hi Chris, Thank you for your rating, thank you for choosing Margaritaville Resort Times Square.

10/10 Excellent

gail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location which is about 2 blocks from Times Square but this also makes for the surrounding area to be busy and very dirty. In general NYC is not dirty but Times Square is filthy.
Stayed 4 nights in Apr 2024
Response from Front Office on May 8, 2024
Hi Gail, Thank you for your rating, thank you for choosing Margaritaville.

10/10 Excellent

Antoine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was absolutely perfect.
Stayed 2 nights in May 2024
Response from Valentyna Muravyk, Front Office Manager on May 7, 2024
Thank you for the amazing feedback, Antoine. We hope to see you again.

10/10 Excellent

Sihan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in May 2024
Response from Front Desk on May 7, 2024
Thank you for staying with us Sihan!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect. Took my wife to NYC for her 60th birthday. The hotel was walking distance to all the Broadway shows and close to the subway for everything else.
Stayed 5 nights in May 2024
Response from Front Office on May 7, 2024
Hi Thomas, thank you for your rating, we hope your wife enjoyed her 60th birthday with us. thank you for choosing Margaritaville resort times square,

10/10 Excellent

Twana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel, rooms and common area are very clean. Nice dining and rooftop areas. Only one drawback. Rooms don't have microwaves.
Stayed 2 nights in May 2024
Response from Front Office on May 7, 2024
Hi Twana, thank you for your rating, thank you for choosing Margaritaville resort Times Square.

10/10 Excellent

STEPHANIE

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 3 nights in May 2024
Response from Front Office on May 7, 2024
Hi Stephanie, thank you for your rating, thank you for choosing Margaritaville Resort Times Square.

2/10 Terrible

Yogesh, Iselin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on May 6, 2024
We are sorry to hear that your stay was not as good as we hoped it would be. Feel free to contact us directly, we would love to hear more about your experience.

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice rooms with great views. Outdoor pool must be heated as it was nice and warm beginning of May. Walking distance to Times Square, Theater district and Central Park. Subway entrance across the street. Tour bus pick-up at entrance. Only complaint, was the elevators having a hard time keeping up with the amount of people needing to use it. Long wait times and cramped in the elevators. Would stay there again if going back to New York City.
Stayed 3 nights in May 2024
Response from Front Office on May 5, 2024
Thank you for the valuable feedback! We are looking forward to hosting you again in the near future.

10/10 Excellent

carol, port charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 5 nights in Apr 2024
Response from Front Desk on May 4, 2024
Thank you for staying with us Carol!

10/10 Excellent

Deana

Stayed 3 nights in Mar 2024
Response from Front Office on May 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor in my corner suite was beautiful! Floor to ceiling windows added spaciousness and city lights at night were beautiful to look at. A calm and peaceful experience. I wish I could have experienced all it had to offer…next time. Elevator wait was a bit extreme even with 4 elevators. Leave plenty of time to get up/down!
Stayed 1 night in May 2024
Response from Front Desk on May 4, 2024
Thank you for your valuable feedback Jeanne. We know the elevators can get backed up during peak times so we thank you for your patience. We are pleased to know that you enjoyed your stay with us!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location in Times Square
Stayed 4 nights in Apr 2024
Response from Front Desk on May 3, 2024
Thank you for staying with us Michael!

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Front Office on May 2, 2024
Thank you for the amazing feedback. We are so glad to hear you enjoyed your experience and hope to see you again.

10/10 Excellent

Jay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible experience.
Stayed 8 nights in Apr 2024
Response from Front Office on May 1, 2024
Hi Jay, thank you for your rating, thank you for choosing Margaritaville Resort Times Square.

10/10 Excellent

jorge ortiz

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel at times square NYC
Stayed 2 nights in Apr 2024
Response from Front Office on May 1, 2024
Thank you for the amazing feedback. We are looking forward to hosting you again in the near future.

10/10 Excellent

Angie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place !! Went for a birthday celebration with my husband. The only thing is that the room isn’t sound proof. You can hear other people and they can hear you also you can hear the police and firefighters at night. But other than that it was amazing I just slept with the tv on :)
Stayed 2 nights in Apr 2024
Response from Valentyna Muravyk, Front Office Manager on Apr 30, 2024
Thank you for the valuable feedback, Angie, we'll be sure to address your concerns. We hope to welcome you back in the near future.

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here twice now lovely hotel great facilities
Stayed 2 nights in Apr 2024
Response from Valentyna Muravyk, Front Office Manager on Apr 30, 2024
Thank you for the amazing feedback, Louise.