고급 침구, 필로우탑 침대, 객실 내 금고, 책상

스튜어트 호텔 여행 후기

4 out of 5
스튜어트 호텔
371 7th Ave, New York, NY

이용 후기

6.4
평점 10 - 훌륭해요. 1966개 이용 후기 중 457개" "
평점 8 - 좋아요. 1966개 이용 후기 중 459개" "
평점 6 - 괜찮아요. 1966개 이용 후기 중 378개" "
평점 4 - 별로예요. 1966개 이용 후기 중 347개" "
평점 2 - 너무 별로예요. 1966개 이용 후기 중 325개" "

6.4/10

청결 상태

7.4/10

직원 및 서비스

6.2/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

4/10 - 별로예요

CHOONG REAL

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
4성 호텔이라기 보다는 관리상태가 좀 허접하네요. 시설도 많이 노후되어 있고 청결도도 많이 떨어집니다.
2021년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 1월 5일
피드백을 공유해 주셔서 감사합니다! 우리는 당신의 체류가 완벽하지 않다는 것을 알게되어 실망했습니다. 시설과 청결도가 우리 기준에 미치지 못한 점을 유감스럽게 생각합니다. 우리는 손님에게 깨끗하고 편안한 숙박 시설과 양질의 서비스를 제공하기 위해 노력하고 있으므로 앞으로 우리 팀의 적절한 구성원과 함께 귀하의 피드백을 처리할 것임을 알아 주십시오. 곧 더 긍정적인 경험을 공유할 수 있는 기회를 주시길 바랍니다! Mark P - Hotel Manager

8/10 - 좋아요

Wonwook

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2021년 12월 30일
We appreciate you sharing this positive rating, Wonwook! The comfort of our guests is important to us so we can't wait to see you back again at the Stewart Hotel. We want to share an even more enjoyable experience with you next time. Given your rating, please feel free to let us know if there is anything more we can do to make your next visit perfect! Mark P - Hotel Manager

10/10 - 훌륭해요

james

단체 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
love it
lobby has huge lot of places to sit, easy check in all staffs were nice, massive amount of elevator and no delays , luggage storages guys were really nice . room was clean and big , price was really cheap too. definitely going back for sure
2021년 9월에 5박 숙박함
답변 제공: Customer Service 님, 2021년 9월 27일
Thanks for the excellent review, james! We're delighted your time at Stewart Hotel was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our lobby area and kind staff as well as our spacious accommodations and our property's value. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day! Mark P - Hotel Manager

10/10 - 훌륭해요

Yuridia

가족 여행
좋아요: 청결 상태
It was actually really nice, I loved that it was so close to the subway station and had restaurants all around! didn’t have to worry about food and transportation. One thing I do wanna see improvement is their showers, it’s so tiny! Not made for bigger people.

4/10 - 별로예요

Stewart

2023년 4월에 7박 숙박함

8/10 - 좋아요

osman

2022년 10월에 2박 숙박함

10/10 - 훌륭해요

Savannah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place! Will go back again

4/10 - 별로예요

Lucy

2/10 - 너무 별로예요

James

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 2월에 3박 숙박함

2/10 - 너무 별로예요

michol 님, greenville

별로예요: 청결 상태, 직원 및 서비스
P
2023년 2월에 3박 숙박함

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Migrant hotel. No availability
This a migrant hotel and does not state this while booking. Had to find another hotel after being notified by the front desk there was no availability even though we were able to book the hotel room.
2023년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 2월 1일
We appreciate you taking the time to share your feedback.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations.Xerxes CursetjiGeneral Manager

2/10 - 너무 별로예요

Paola Mariana

단체 여행
No tengo información de porque estuvo cerrado, en el hotel que nos cambiaron más centrico, pero las habitaciones con muchas deficiencias.
2023년 1월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 1월 30일
Gracias por la reseña, Paola. Lamentamos saber que no pudo quedarse con nosotros y que el hotel al que fue trasladado no era de su agrado. Esperamos que considere darnos otra oportunidad en el futuro, para brindarle el excelente servicio que nuestros huéspedes han aprendido a amar.Xerxes CursetjiGeneral Manager

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스
2022년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 1월 20일
We appreciate your lovely rating, Pamela!The satisfaction of our guests is important to us so we can't wait to see you back again at Stewart Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!Xerxes CursetjiGeneral Manager

8/10 - 좋아요

Claudio Marcio

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Bom hotel
Localização muito boa. Hotel antigo mas ainda se sustenta bem. Apenas 1 lavadora de roupas das 2 existentes em funcionamento.
2022년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2023년 1월 17일
Obrigado por dedicar seu tempo para compartilhar sua avaliação conosco, Cláudio.Estamos felizes em saber que você teve uma ótima experiência conosco e amou nossa localização ideal. Preocupamo-nos com a satisfação dos nossos hóspedes, por isso agradecemos que nos informe o que podemos fazer para tornar a sua estadia perfeita. Faremos questão de comunicar seu feedback à nossa equipe.Estamos ansiosos para compartilhar uma experiência ainda mais agradável com você em breve. Obrigado novamente.Xerxes CursetjiGeneral Manager

8/10 - 좋아요

Mary

2022년 11월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 1월 17일
Thank you for the great rating, Mary!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Stewart Hotel. We'd like to share an even better experience with you soon.Xerxes CursetjiGeneral Manager

8/10 - 좋아요

sarah

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Elegant & upscale lobby with 24-hour security. I felt very safe. The street is very loud with sirens. We bought a white noise at a local Target to drown out the street noise. Great location. We saved money during our vacation snacking in our room via using our mini kitchen, fridge, and microwave. There's a Starbuck's literally across the street and an awesome pastry coffee shop directly below the hotel. Greay location I'd definitely stay there again.
답변 제공: Customer Service 님, 2023년 1월 12일
Thank you for the 4/5 rating, Sarah!We're happy you had a pleasant stay with us and appreciated our secure property and great location. It's unfortunate you had such challenges with our soundproofing. We're disappointed we couldn't accommodate your needs and fix the problem. We hold ourselves to a higher standard. We'll address your concern with our management team moving forward.We strive for excellence so we look forward to sharing an even better experience with you soon!Xerxes CursetjiGeneral Manager

2/10 - 너무 별로예요

Christine 님, Walden

10/10 - 훌륭해요

Yadiel 님, Bayamon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me gustó el servicio al cliente, el lobby y su personal de “Housekeeping”. El tamaño de las habitaciones me parece un poco pequeñas, pero si vas solo a dormir, es perfecta.
답변 제공: Customer Service 님, 2023년 1월 9일
¡Gracias por compartir la excelente reseña con nosotros, Yadiel!Estamos muy contentos de que haya tenido una experiencia excepcional en Stewart Hotel de principio a fin. Es maravilloso saber que nuestro personal lo trató tan bien y lo hizo sentir bienvenido durante todo su tiempo con nosotros. ¡Esperamos darle la bienvenida de nuevo pronto!¡Gracias nuevamente por tomarse el tiempo para dejar sus comentarios!Xerxes CursetjiGeneral Manager

10/10 - 훌륭해요

Bobby

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff
답변 제공: Customer Service 님, 2023년 1월 7일
Thanks for sharing this perfect rating, Bobby!We're thrilled to hear you enjoyed your stay at Stewart Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!Xerxes CursetjiGeneral Manager

2/10 - 너무 별로예요

Ryan

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

6/10 - 괜찮아요

Karim

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
La chambre été correct et propre mais sans plus, au 3e étage c’est plutôt sombre malgré les deux fenêtres. Le lit été confortable, c’est même le seul qui mériterait un note complète. Ne choisissez pas les étages inférieurs !
답변 제공: Customer Service 님, 2023년 1월 7일
Nous apprécions les commentaires, Karim.Bien que nous soyons heureux que vous ayez apprécié nos chambres propres et nos lits confortables, il est regrettable que notre éclairage et notre insonorisation n'aient pas répondu à vos attentes. Nous regrettons vos défis et les inconvénients, nous répondrons donc à vos préoccupations avec notre équipe à l'avenir.Nous espérons que vous nous donnerez bientôt une autre occasion de partager une expérience plus positive avec vous.Xerxes CursetjiGeneral Manager

6/10 - 괜찮아요

Misty

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
*
답변 제공: Customer Service 님, 2023년 1월 6일
Thank you for sharing your feedback, Misty.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.Xerxes CursetjiGeneral Manager

8/10 - 좋아요

Eduardo José

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 1월 6일
We appreciate you sharing this positive rating, Eduardo José!The comfort of our guests is important to us so we can't wait to see you back again at Stewart Hotel. We want to share an even more enjoyable experience with you next time!Xerxes CursetjiGeneral Manager

4/10 - 별로예요

RAFAEL

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
El.sofa cama muy viejo se sentian los resortes la alfombra del cuarto muy vieja y rota
답변 제공: Customer Service 님, 2023년 1월 6일
Agradecemos los comentarios, Rafael.Estamos decepcionados de que su estadía con nosotros haya sido menos que ideal. Es lamentable que haya notado una disminución en la calidad de nuestros alojamientos. Nos preocupamos por la comodidad de nuestros huéspedes, por lo que abordaremos sus inquietudes con nuestro equipo en el futuro.Esperamos tener la oportunidad de hospedarlo nuevamente pronto para una experiencia más positiva.Xerxes CursetjiGeneral Manager

10/10 - 훌륭해요

Angela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Location and Service
Great location across the street from MSG. A lot of great places to eat and visit. 10 block walk to Times Square. Brought in the New Year in NYC and couldn’t have stayed at a nicer hotel. Friendly service, plenty of elevators. Great lobby with work stations and plenty of seating to just hang out and relax. Great price as well. Will stay here again the next time we visit. Nice bar as well !
Lobby
View from the 19th floor, our room
From the sidewalk
2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 1월 6일
Thank you so much for your kind words - we're thrilled to hear that you enjoyed your stay with us and that you found our location to be so convenient. We hope to welcome you back the next time you're in town!Xerxes CursetjiGeneral Manager

10/10 - 훌륭해요

Claudio

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excelente
👍
2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 1월 6일
Obrigado pela ótima avaliação, Cláudio!Estamos sempre trabalhando muito para oferecer uma experiência de alta qualidade para todos os nossos hóspedes. É excelente saber que você teve uma ótima estadia no Stewart Hotel! Esperamos que você planeje ficar conosco novamente em breve!Estamos ansiosos para sua próxima visita!Xerxes CursetjiGeneral Manager

2/10 - 너무 별로예요

Maria

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel was not as it was advertised in Expedia. Basically the photos used in the webpage are photoshopped. Also the rooms were extremely dirty. Stains all over the place and air was coming in from the windows so it was ver cold. Bathrooms were outdated. This hotel should not even have a one star neither Expedia recommending it.
답변 제공: Customer Service 님, 2023년 1월 6일
Thank you for your feedback. We're sorry to hear that you were disappointed with your stay. We strive to provide our guests with an enjoyable experience, and we're sorry that we fell short in your case. We'll be sure to pass along your feedback to our team so that we can improve our service in the future.Xerxes CursetjiGeneral Manager

10/10 - 훌륭해요

Pamela

10/10 - 훌륭해요

Cristian

아이를 동반한 가족 여행, 가족 여행
Pretty cool stay. Only downside was that my room had no AC luckily it was cold outside and the open window sufficed.
답변 제공: Customer Service 님, 2023년 1월 6일
Thanks for the review, Cristian!We are glad you had a great experience with us! We are disappointed to see some of your concerns regarding our temperature control sytsem, and we will let our engineering team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.Xerxes CursetjiGeneral Manager

6/10 - 괜찮아요

Divya

10/10 - 훌륭해요

Stefanos

2/10 - 너무 별로예요

Oscar Armando

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Me cancelaron la reserva 1 hora antes de entrar, dijeron que me mandarían a otro hotel, y cuando les mande correo me bloquearon. El otro hotel ya estaba lleno. No lo recomiendo en lo absoluto

2/10 - 너무 별로예요

Kay

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 12월에 1박 숙박함

10/10 - 훌륭해요

Migna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff front desk and the door bell absolutely wonderful. "Landry room " yes!
2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 1월 6일
Thank you for sharing this wonderful review, Migna!We are very pleased to hear that you had an enjoyable experience at Stewart Hotel! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!Xerxes CursetjiGeneral Manager

8/10 - 좋아요

REBECCA

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The rooms were spacious and the front desk was very helpful. The property is older though and updates in the rooms are needed. Furniture was showing a lot of wear and tear.
답변 제공: Customer Service 님, 2023년 1월 3일
Thanks for the nice rating, Rebecca!We're glad to hear that you enjoyed your stay with us. We're happy that you loved our spacious rooms and friendly staff. Regarding your concerns with the condition of our rooms and furnishings, we will bring those to the attention of our management team as we continue to improve for the future.We'd love to share a more positive experience with you next time.Xerxes CursetjiGeneral Manager

8/10 - 좋아요

Martina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 1월 3일
Thank you for taking the time to share your review with us, Martina!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Stewart Hotel.Xerxes CursetjiGeneral Manager

2/10 - 너무 별로예요

Amit Shaan

2022년 12월에 6박 숙박함
답변 제공: Customer Service 님, 2023년 1월 2일
We appreciate your feedback, Amit.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.Xerxes CursetjiGeneral Manager

10/10 - 훌륭해요

Andrea

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2022년 12월 30일
Thank you for sharing your perfect rating with us, Andrea!It's wonderful to see how much you appreciated your time at our hotel! We want everyone to feel right at home at Stewart Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!Xerxes CursetjiGeneral Manager

10/10 - 훌륭해요

Angela

2022년 12월에 3박 숙박함
답변 제공: Customer Service 님, 2022년 12월 31일
Thanks for the perfect rating, Angela!We're pleased to hear that you have fully enjoyed your stay at Stewart Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Xerxes CursetjiGeneral Manager

2/10 - 너무 별로예요

Grace

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We booked this hotel for 4 nights through Expedia. We arrived at the hotel at around 1AM. While we were in line to check in, 2 parties ahead of us were checking out complaining about the condition of their rooms. We silently hoped we would not have this issue. After checking in and getting in our room, we were so disappointed. The room was very dirty and the heat was not working. It was about 30 degrees that evening. We asked to switch rooms but the night manager said there were no available rooms. We tried to find hotels to transfer nearby but couldn’t find any until the next night. We checked out around 9am and told them the issue. The person checking us out said we will get refunded when Expedia calls them. I asked for a receipt as proof of our checkout, and he wouldn’t give us any. He assured me that we will get our money back. Expedia has called them several times at this point, and they have not answered any of their calls. I do not recommend this hotel at all. Our vacation has turned into a nightmare.
답변 제공: Customer Service 님, 2022년 12월 29일
Thank you for bringing this to our attention. We are sorry to hear that your stay was less than satisfactory. We would like to apologize for the condition of the room and the lack of heat. We would also like to apologize for the inconvenience of having to switch rooms. We would like to assure you that we are taking the necessary steps to prevent this from happening again in the future. We would also like to assure you that you will be refunded for your stay. If you have any further questions or concerns, please do not hesitate to contact us.Xerxes CursetjiGeneral Manager

4/10 - 별로예요

Jill

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
If we could have moved hotels, we would have!
We had to change rooms 3 times upon arrival. The rooms were cold (air conditioner in the window which created a breeze), noisy (windows are old), dirty (we had to purchase cleaning supplies to clean our bathroom-especially the shower) and overall just worn.
2022년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2022년 12월 29일
We appreciate the feedback, Jill.We regret that your time with us was less than ideal as providing our guests with a pleasant experience is very important to us. It's unfortunate our temperature control system and the condition of our property as well as our soundproofing and cleanliness didn't meet your expectations. We hold ourselves to a higher standard so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.Xerxes CursetjiGeneral Manager

4/10 - 별로예요

Shelly

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed in room 1007. There was mold and mildew in the bathroom! Dust was alllllover the shades. The amount of grime built up in the corners of the bathroom (especially next to tub) was so gross. The vent in the shower was covered in dust. The carpet was dirty and stained. I will never stay here again or recommend this hotel to anyone. So disappointing.
답변 제공: Customer Service 님, 2022년 12월 29일
We appreciate you taking the time to share your concerns with us, Shelly.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality, cleanliness and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.Xerxes CursetjiGeneral Manager

4/10 - 별로예요

MARCELA

아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
When we checked in at 11pm at night, our room was not ready for us. It had not been cleaned. We had to wait in the lobby until the room was cleaned quickly (and poorly) at the last minute. I reserved for 4 travelers, but there were only pillows and towels for 3. The sofa bed to accommodate the 2 of the travelers was not made. We had to request pillows and towels. Everything was in rough shape in the room - wallpaper peeling, carpet dirty. Would not stay there again.
답변 제공: Customer Service 님, 2022년 12월 28일
We appreciate you taking the time to share your feedback, Marcela.It's disheartening your stay with us was disappointing. We strive for quality so it's unfortunate that our check-in process and the condition of our rooms didn't meet your expectations. We also regret that our cleanliness was less than ideal. We'll be sure to discuss your concerns moving forward.We hope to host you again soon for a more positive experience.Xerxes CursetjiGeneral Manager

8/10 - 좋아요

jose

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Front desk people were amazing. Very professional and helpful. The room was ok for the price. The bathroom could have been cleaner but overall, it was fine. We booked 2 weeks before our trim and we still got a good price and everything was close to us, so we had fun
2022년 12월에 5박 숙박함
답변 제공: Customer Service 님, 2022년 12월 28일
Thank you for the review, Jose!We're pleased you enjoyed your time with us at Stewart Hotel! Our staff goes above and beyond for our guests. They will appreciate the praise. However, we appreciate the praise regarding the cleanliness of our bathroom. We will address this with our team moving forward. We hope to see you again soon.Xerxes CursetjiGeneral Manager

8/10 - 좋아요

Heath

가족 여행
좋아요: 직원 및 서비스
Hotel is nice. The building needs some updating. Lobby is nice and so is the staff. Hallways are very dimly light. Rooms are ok they could be way better. Location is great.
2022년 12월에 4박 숙박함
답변 제공: Customer Service 님, 2022년 12월 27일
Thank you for your feedback! We're glad you enjoyed your stay overall and found our location to be great. We're sorry to hear that you didn't love our rooms and that you found our hallways to be too dimly lit. We'll be sure to pass along your suggestions to our team so that we can work on improving these areas for future guests. Thanks again for staying with us!Xerxes CursetjiGeneral Manager

8/10 - 좋아요

ELY 님, laporte

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Nice staff.
답변 제공: Customer Service 님, 2022년 12월 27일
Thanks for the 4-star rating and review, Ely!We're thrilled you had such a pleasant time at the Stewart Hotel! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed our kind staff so much. That's what we like to see!We look forward to sharing an even better experience with you next time.Xerxes CursetjiGeneral Manager

2/10 - 너무 별로예요

Elisabet

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
TERRIBLE; DO NOT GO
While the hotel has a good location and a fancy lobby, the rooms are quite literally falling apart. In our 2 day stay, we had to ask for new cards twice, had to have someone come to fix the windows because the AC was letting cold air in. The ac was also old and falling apart. They say they have kitchen but there is no utilery whatsoever, which makes the kitchen quite useless. (forks, cups and such) and no pans to use. Oh, also, there is literally no table to eat, in case you actually used the kitchen to cook or heat something. The furniture itself is also precarious, the shower was disastrous and part of the tub was broken, and we had half of the amenities. The sofa bed was impossible to sleep in, extremely unconfortable and with some really sharp edges in the middle. Worst of all, we were sent some medication overnight (that we forgot and absolutely needed) and they did not bother to deliver it until one day after. My husband had to actively wait for half an hour to retrieve it, otherwise they would not do it. The delivery was there one full day before they bothered to find it. They did not apologize or acknowledge their mistake. We spent close to 1000 for two rooms 2 nights, it was terrible in every possible way.
2022년 12월에 2박 숙박함
답변 제공: Customer Service 님, 2022년 12월 27일
We appreciate the feedback, Elisabet.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.Xerxes CursetjiGeneral Manager

10/10 - 훌륭해요

Cing

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a great stay there!
답변 제공: Customer Service 님, 2022년 12월 27일
Thanks for the fantastic rating, Cing!It's outstanding we could exceed your expectations during your stay at Stewart Hotel. We're all looking forward to your next stay with us.Xerxes CursetjiGeneral Manager

8/10 - 좋아요

Fara Jane

가족 여행
좋아요: 숙박 시설 상태 및 시설
Location is the best that this hotel can offer. Most of the receptionists are nice and helpful. The housekeeping people, when you call their office either nobody picks up the phone or busy line. The entire stay (6 days) our room was only cleaned 2 x and we have to request it via the receptionist. Otherwise, we enjoyed our stay and will stay again.
답변 제공: Customer Service 님, 2022년 12월 27일
Thank you for taking the time to share your 4/5 review with us, Fara.We're thrilled to hear you had such an enjoyable experience with us and loved our ideal location. We care about the comfort and satisfaction of our guests so we appreciate you letting us know what we can do to make your stay perfect. We'll make sure to communicate your feedback to the appropriate members of our team so that we may improve moving forward.We're looking forward to sharing a more enjoyable experience with you soon. Thank you again.Xerxes CursetjiGeneral Manager