외관
예약 가능 여부 확인

더 쳇월, 인 디 언바운드 컬렉션 바이 하얏트 여행 후기

5 out of 5
더 쳇월, 인 디 언바운드 컬렉션 바이 하얏트
130 W. 44th Street, New York, NY

이용 후기

9.4

최고예요

평점 10 - 훌륭해요. 540개 이용 후기 중 426개" "
평점 8 - 좋아요. 540개 이용 후기 중 72개" "
평점 6 - 괜찮아요. 540개 이용 후기 중 23개" "
평점 4 - 별로예요. 540개 이용 후기 중 12개" "
평점 2 - 너무 별로예요. 540개 이용 후기 중 7개" "

9.8/10

청결 상태

9.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Jinwoo

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
So pleasant stay
My 3rd stay at Chatwal was very satisfactory as before with very clean and comfortable room ans services. Lambs club was a bonus with nice meals!
2018년 5월에 2박 숙박함
답변 제공: Petro Nikitin, Director of Front Office 님, 2018년 7월 11일
Dear Jinwoo, Thank you so much for taking your time and writing this review. We strive hard to deliver a superb product and service to our guests! Yes, Lambs Club meals are delicious, We look forward to welcoming you back in the near future!

6/10 - 괜찮아요

실제 이용하신 고객

소음 방지만 좀 잘됐음 좋았을뻔.
방음이 안됨 물이 이상하게 나옴

10/10 - 훌륭해요

Jaehyub Rim 님, Seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Satisfied
Employees are nice and professional. It is only located half mile from time square.

10/10 - 훌륭해요

Daniel Shin 님, Seoul, Korea

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awesome!
I had very pleasant and comfortable stay at the Chatwal. I would love to stay @ the Chatwal when I visit NYC again.

10/10 - 훌륭해요

Leonie Caroline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had the most wonderful time at this unique boutique hotel, my new favorite stay in NYC. The staff (especially Welcome Ambassador Michael), the decor, facilities, food, and drink were all awesome. Will definitely be back!
2024년 3월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 9일
Thank you for your feedback and such kind words for our staff ! We look forward to welcoming you back soon !

8/10 - 좋아요

Eric

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 7박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 8일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Duri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 5일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Richard

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, quiet room, great art deco style. Pool very small
2024년 3월에 6박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 3일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

carmen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This was a beautiful hotel and the perfect spot for our NYC trip! We went to the 100th sold out show of the Billy Joel concert at Madison Square Garden and dinner, no more than 15 min in a taxi! And, 2 Broadway shows, also walkable! The bellman was always kind and hailed us a taxi and the rooms were gorgeous with a heated toilet seat as the bonus! We will be back!
2024년 3월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 1일
Thank you for your feedback and such kind words for our staff ! We look forward to welcoming you back soon !

6/10 - 괜찮아요

Ericka

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience, except beware of a mystery “transportation “ charge that appeared on my bill and could not be explained. Kept me from giving 4 stars ⭐️
2024년 3월에 1박 숙박함
답변 제공: Adam 님, 2024년 3월 28일
Dear Ericka,Good afternoon!We sincerely apologize for the erroneous charge on your guest folio. After further investigation we have come to find that there were 2 guests with the last name Wright during your most recent stay. The other guest with the last name Wright was the one who arranged the transportation. We have since refunded the credit card in the amount of 235 back to your credit card. We again sincerely apologize for this and will follow up with the team internally to ensure we are more careful moving forward.Thank you and wishing you a wonderful Spring season!Warm Regards,Adam HerrmannDirector Of Front Office

10/10 - 훌륭해요

J Todd

2024년 3월에 2박 숙박함
답변 제공: Adam 님, 2024년 4월 11일
Thank you for you feedback! We look forward to welcoming you back soon!

10/10 - 훌륭해요

makram

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The butler service was amazing. Nothing that we requested was not available. It’s always yes. Be glad to
2024년 3월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 18일
Thank you for your feedback and such kind words for our staff ! We look forward to welcoming you back soon !

4/10 - 별로예요

Jean

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stinky
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 7일
Dear Ms. Schmit, Thank you for sharing your feedback with us. We would love to reach out to you and inquiry if you can kindly share further details in regards of your stay so that we can address accordingly. We look forward to hearing from you! Warm Regards

10/10 - 훌륭해요

RICHARD 님, Bethel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A beautifully appointed and well kept establishment. All of the staff we encountered were effective and delightful. The amenities are plentiful and luxurious.
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 5일
Thank you for your feedback and such kind words for our staff and our property! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Kathleen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 27일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Susan 님, Sayville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 20일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Cynthia

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is absolutely premium, the accommodations, and the staff are the highest quality. The room was set up and supplied with everything I might have forgotten what I will do differently next time is book a room overlooking the city I did not have this when I stayed, and my room felt like I was in an inside cabin of a cruise ship, instead of having a balcony
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 12일
Thank you for your feedback and such kind words for our staff and our property! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Teresa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Customer Service, Quiet Room, Amazing Bathroom & Shower. Highly recommend this GEM of a Hotel!
2024년 2월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 7일
Thank you for your feedback and such kind words for our property! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Christina

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Such a classy hotel. The bar is amazing as well.
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 25일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Michele

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Incredible hotel
Incredible boutique hotel with all the BEST room amenities, for example heated toilet seat. Also, the best hotel for theatre tickets due to being close to all venues
2024년 1월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 16일
Thank you for your feedback ! We look forward to welcoming you back soon !

6/10 - 괜찮아요

Susan

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
We go to NY frequently and have stayed at many good hotels. We would not go back to the Chatwal. The checkin process was terrible because there systems were down. After we finally checkin in, our key card stopped working. The lobby is very small and outdated One drink at the bar was $37, even high by NY's standards. The restaurant is very dark and outdated. The room itself was clean.
2023년 12월에 2박 숙박함
답변 제공: Adam 님, 2024년 1월 10일
Dear Susan,Thank you for choosing The Chatwal, New York! We value all of our guest feedback as we use it as ways to consistently improve. We apologize that you did not have an ideal experience at check in. I know that during your check in we were in the process of updating our credit card systems. This is something that was installed to help our guest security as well as perform a seamless check in. Am glad to know you were able to check in early before our guaranteed check in time of 4pm. Our drink prices are very competitive with the area and luxury hotels in the area and believe it is consistent with our competitive set as well. Thank you again for providing your feedback and we look forward to welcoming you home to The Chatwal, New York upon your next visit.

10/10 - 훌륭해요

Cindy

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved it so much.. the staff was so nice and professional and the rooms are immaculate. The price was worth it ❤️
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Thank you for your feedback ! We look forward to welcoming you back soon !

8/10 - 좋아요

Francesco S De

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel!! Loved the property itself and the staff was exceptional. I would have given it a 5 star but they advertise themselves as family friendly, but they really aren't. The pool was very, very small and only opened from 10am to 7pm, which isn't very family friendly. And the room service menu didn't have any options for kids. The rooms were gorgeous, but they also need to get the heat sorted out. Our AC kept coming on and it was December. Definitely would go back with my wife though, probably not with the kids.
2024년 1월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Thank you for your feedback ! This will be shared with our team. We look forward to welcoming you back soon !

10/10 - 훌륭해요

Caroline

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff made my stay even more amazing at the hotel! Good people! Amazing bunch of winners!
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Thank you for your feedback ! We appreciate your kind words towards our team. We look forward to welcoming you back soon !

10/10 - 훌륭해요

Bruce Allen

좋아요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Joy

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every staff member that we encountered was professional and went out of their way to be pleasant and helpful.
2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Thank you for your feedback ! We look forward to welcoming you back soon !

8/10 - 좋아요

Daniel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed staff and service. I think the TV needs to be modernized for smart applications. The way people interact with TV is very different thannit used to be.
2023년 12월에 4박 숙박함
답변 제공: Adam 님, 2024년 1월 4일
Thank you!

8/10 - 좋아요

Corey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 8일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Mike

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Best hotel I ever stayed at especially in NY
2023년 12월에 1박 숙박함
답변 제공: Adam 님, 2024년 1월 4일
Thank you for your feedback!

6/10 - 괜찮아요

MELVIN

2023년 7월에 4박 숙박함
답변 제공: Adam 님, 2024년 1월 4일
Thank you!

10/10 - 훌륭해요

Olivier

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bonne expérience
Séjour en famille dans cet hôtel à quelques pas de Time Square, mais dans une rue calme. Les chambres sont belles et les salles de bains sont agréables. Personnel accueillant.
2023년 12월에 5박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Alexandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I loved my stay at the Chatwal Hotel! It’s a great choice :)
2023년 12월에 4박 숙박함
답변 제공: Hotel Management 님, 2024년 2월 5일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Josh

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 28일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Anthony

2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 16일
Thank you for your feedback ! We look forward to welcoming you back soon !

2/10 - 너무 별로예요

Maria

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 6박 숙박함
답변 제공: The Chatwal Team 님, 2023년 12월 18일
Dear Ms. Madoz, Thank you for sharing your feedback with us. We would love to reach out to you and inquiry if you can kindly share further details in regards of your stay so that we can address accordingly. We look forward to hearing from you! Warm Regards

10/10 - 훌륭해요

Lynn

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
PERFECT HOTEL NEAR BUT NOT IN THE MIDDLE OF THE THEATER DISTRICT. STAFF WAS INCREDIBLY HELPFUL, PERSONAL, REMEMBERED OUR NAMES. LAMBS CLUB RESTAURANT IN THE HOTEL IS EXCEPTIONAL.
2023년 12월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 13일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Ulises 님, Tampa

2023년 12월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 13일
Thank you for your feedback ! We look forward to welcoming you back soon !

8/10 - 좋아요

Randall S

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful place to stay in NYC!
Great location (walked almost everywhere we went) and friendly staff! Room service included the best cheeseburger I have ever tasted anywhere! Very comfortable bed and bedding and a wonderful waterfall shower.
2023년 11월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 11일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Dave

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 12월 6일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Elizabeth

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Best Hotel near Time Square!
I have stayed at several NY hotels and this was by far the best one yet. The rooms were clean, very comfortable, and the staff was amazing! They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting. Walking distance to several main attractions.
2023년 11월에 3박 숙박함
답변 제공: Adam 님, 2023년 12월 5일
Thank you for your feedback and we look forward to welcoming you back on your next visit!

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
They claim to have guaranteed check-in by 4:00pm, however, they do not. We arrived approximately one hour early hoping we could check in early. They told us our room was not ready but were guaranteed to be checked in by 4:00pm. Our room was not ready until 4:20pm and we had to change and get ready for a reservation.
2023년 12월에 1박 숙박함
답변 제공: Adam 님, 2023년 12월 11일
We apologize that the room was not available for you at the guaranteed 4pm check in time. We do our best to have the rooms ready by 4pm, however there was a circumstance that was out of our control that caused the delay in room preparation. Please accept our sincerest apologies for this shortcoming.

10/10 - 훌륭해요

Kae Harper

가족 여행
room was a little bit smaller than i expected but enjoyed the toilet extras and the candy. did not care for the chocolate cranberries too much. nice shower and shampoo, etc. delicious breakfast.
2023년 11월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 30일
Thank you for your feedback!

10/10 - 훌륭해요

Denise

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excellent hotel. Perfect location in the theater district just minutes away from most major broadway shows. Able to walk everywhere. Central Park was about a 20 to 25 minute easy walk restaurant is pricey, but excellent food. Well worth the cost. Concierge is amazing and customer service is amazing.
2023년 11월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 27일
Dear Ms. Persichino, Thank you so much for choosing The Chatwal, New York for your most recent stay! Our goal is to consistently strive for excellence, and we are so glad that we were able to demonstrate this during your time with us. We will be sure to pass along your kind comments to our Concierge team. We look forward to welcoming you back to your home in NYC, The Chatwal, on your next visit.

8/10 - 좋아요

Rose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 9일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Kristina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Small boutique hotel
2023년 10월에 3박 숙박함
답변 제공: Adam 님, 2023년 10월 30일
Thank you for your feedback!

10/10 - 훌륭해요

Ronald Shawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was pleasant, attentive and professional. We especially appreciated the services of Michael Karaduzovic, who went above and beyond to make us feel comfortable.
2023년 10월에 3박 숙박함
답변 제공: Adam 님, 2023년 10월 23일
Thank you for your kind feedback! We will share your kind comments with Michael and the rest of the team !

10/10 - 훌륭해요

julie

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff was absolutely amazing, very nice sized room and amenities were excellent. Unique touches from fresh flowers, fruit and chocolates unmatched especially for hotels in the midtown area. Staff was excellent, Michael and Alfonso went beyond to deliver an exceptional experience.
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 20일
Dear Ms. Franco, Thank you so much for choosing The Chatwal, New York for your most recent stay! Our goal is to consistently strive for excellence, and we are so glad that we were able to demonstrate this during your time with us. We will be sure to pass along your kind comments to Michael and Alfonso! We look forward to welcoming you back to your home in NYC, The Chatwal, on your next visit.

10/10 - 훌륭해요

Jeffrey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
My new home in NYC
Amazing 3 night stay!! Staff was extremely courteous, accommodating and friendly. ( Special mention to Michael and the entire Concierge staff for their special and personalized service ) Gorgeous, spotless and quiet hotel with special touches everywhere. Large room with many amenities to make for a wonderful stay. Fantastic location for theater fans and foodies. Can’t wait to return to this very special place for a longer stay. My favorite hotel in NYC!!!!!
2023년 10월에 3박 숙박함
답변 제공: Lydia Bruce - Front Office Manager 님, 2023년 10월 18일
Dear Mr. Ohning, Thank you so much for choosing The Chatwal, New York for your most recent stay! Our goal is to consistently strive for excellence, and we are so glad that we were able to demonstrate this during your time with us. We will be sure to pass along your kind comments to Michael and the Concierge staff! We look forward to welcoming you back to your home in NYC, The Chatwal, on your next visit.

8/10 - 좋아요

Stefan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 10월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 16일
Thank you for your feedback ! We look forward to welcoming you back soon !

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 10월 9일
Thank you for your feedback ! We look forward to welcoming you back soon !